Continental Credit

Our customer service manager reached out and resolved the issue with the client's wife. We emailed them a full update so they could see the amazing progress we've made. The client's wife apologized and stated they wanted to stay in the program and have us continue improving his credit report.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/17) */
Continental Credit reached out to the client to address all questions and concerns per the above consumers complaint. When the client was contacted they stated they did not know what we were talking about when addressing the referenced entry....


Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
wow this is absolutely unbelievable. They are not saying the truth. stew as he refereed to himself call to see how best they can work with us regarding the account. I spoke to Stew and told him we are not interested in there services any more. They should refund us for paying them for services that they did not provide. As usual he was defensive and could not speak the truth. How can we dispute every of our creditors on our credit report. we have made payment arrangements with our creditors. all we need is our money back. They even threaten to withdraw this months payment from our account. They are not trust worthy they give you false information. I want others to know that they can not be trusted . I remember when we had first started they told us our file will be handle by one individual(stew). that was absolutely false because every time we needed to know the status of our account we were tossed around . No regards for customer and when you decide to leave they bring a specialist on the phone to plea with and ensure you they are working on your file. see my original report and you know who these people are. finally ,on a scale of 1-10 they are 1 very poor.
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (4200, 11, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YOU WERE UNABLE TO GET MONEY FROM MY ACCOUNT BECAUSE THE CARD WITH WHICH I MADE THE PAYMENT ARRANGEMENT WITH YOU WAS CLOSED. YOU HAVE NOT RESOLVE ANY ISSUES WITH ME . I NEED MY FUNDS THAT WAS PAID TO YOU FOR SERVICES THAT YOU DID NOT PROVIDE.
Final Business Response /* (4000, 13, 2015/08/24) */
After full review of the credit file we believe a refund of $472 is warranted and will be sent out to the address on file.

Concern was handled by a manager and Mr. [redacted] is satisfied with the outcome.

One of our managers reached out to [redacted] to resolve his complaint. After discussing the program and what we were doing to help, he stated he was sorry for the complaint and he was just frustrated about not getting through when he called. He said that he would speak with his kids about them...

paying for the service on their own so we could continue helping them. We have closed the files as requested and waived the final payments due as a courtesy.

Two Customer Service Managers attempted to reach out via email and phone on multiple occasions to the client to try to resolve questions and concerns. Client was reached out to via phone on 10-7-16, 10-10-16, 10-14-16 and 10-19-16. Client was reached out to via email on 10-7-16 and 10-19-16. The...

client spoke with a Relationship Manager on 10-6-16 about the closure of the account and the account was closed at that time per their request with no future billing. If the client has more questions or concerns we would love to speak with them but have been unsuccessful in getting in touch with them.

Complaint: [redacted]
I am rejecting this response because:
I have not received a phone call since 9-28-2016 and the last email sent to me was on 9-29-2016 and then again on 10-4-2016. I called [redacted] first thing this morning with a phone call promised to be returned within 1 hour and have not heard from her since. We are still dissatisfied with the services provided after further review of updated credit report when compared to the credit report when we started and the credit report in March of 2016. 
Sincerely,
[redacted]

Client was contacted by Continental Credit to resolve issues and concerns stated in their response.  A resolution was achieved and acceptable by both parties.

Customer Service Manager looked into the complaint presented. Upon investigation with the accounting department it appears that a refund check was sent out via mail in an appropriate time and the check was cashed by the client on July 21st, 2016. Continental Credit feels this matter has been...

resolved.

Client was reached out to by a Manager from Continental Credit. The credit file and concerns were reviewed and both parties came to a resolution that was satisfactory.

Complaint: [redacted]
I am rejecting this response because: that is not the date that I canceled my service I canceled my service in January
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/05/29) */
Continental Credit reached out to the client to address questions and concerns expressed in the clients entry but we were unable to get a hold of the client. Left several voicemails to confirm with the client that the account was closed with no...

future billing.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like proof that work was done. Not them telling me over the phone. I paid out over $700. Seen no results. Just got scammed.
Final Consumer Response /* (2000, 11, 2015/08/10) */

Initial Business Response /* (1000, 9, 2015/07/02) */
On receipt of the addressed concerns from [redacted] about her husbands file, we immediately reached out to her husband to see how we could be of assistance. Upon speaking with [redacted], he assured us that he was more than satisfied with the...

services and was happy to see how much his scores had improved with our program and even was interested in possibly continuing with the program. We did close out both ** and [redacted]'s files until a final decision is made.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 11, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I only wanted my husbands account closed out. Yes we were satisfied with the service when we needed it however my husband was approved for our home loan back in December. His score is where it needs to be and they kept prolonging closing the account.
However on an email I was sent on 6/19 before this response from [redacted] it stated that he would work on my account for the next 3 months at no charge. That response I am satisfied with, so I'm confused at this response as I never stated I wanted MY account closed.
Final Consumer Response /* (2000, 13, 2015/07/14) */

Customer Service Manager spoke with Ms. [redacted] about questions and concerns listed. Confirmations have been sent to the client regarding the accounts and a satisfactory resolution has been met by both parties.

Our Customer Service Manager spoke with the client on 6/1/17 and resolved the issue.

Continental Credit Customer Service Manager reached out to client to discuss questions and concerns. A current credit report was attained and reviewed for both files in concern. After the report was attained a full update on the great success that we have had on their credit files was emailed to the...

client with all information about deletions and success. We tried reaching back out to the client on several occasions to discuss the results after the email with the update had been sent to the client but we were unable to reach them via email or phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A resolution has been achieved with the client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Manager at Continental Credit reached out to Ms. [redacted] in regards to her concerns. It was notated that she preferred not to be contacted but we wanted to make sure that she had confirmations on her account with us. Manager emailed Ms. [redacted], which was deemed the least invasive format for conversation....

The document that was signed upon enrollment was included and a confirmation of the closure of the account was documented in the email.  We did not hear back from the client and we hope all concerns were addressed and satisfied by the client.  Please see email below. [redacted]     My name is [redacted] and I am the Customer Service Manager for Continental Credit. I had received your Revdex.com concerns and I wanted to reach out to see if I could be of any assistance. I  am sorry about the miscommunication that came with enrollment regarding the automatic withdrawals with our company, we always make sure that we put into writing anything that we should convey on the phone during enrollment. I have attached the echo sign document that was sent upon enrollment, section 2 b on fees and billing explains the billing structure that we must follow. If you have a credit report from your lender I would love to go over anything and everything about your credit file with you and ensure that there were positive gains made on your file while you were with our company.   I have closed out your account, waived the final payment, you have no future billing and your confirmation number is [redacted].       Best Regards, C[redacted] Customer Service Manager Continental Credit [redacted]
[redacted] Fax