Tell us why here Good Morning [redacted] , I am writing in regards to the return that was done on order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this order We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI am currently working to have this credit issued to your accountI thank you for making me aware of the situation and letting me be able to assist you in have this resolvedI am showing other orders in our system using an [redacted] s card, would you like me to have the $ placed back to that card? I look forward to hearing back from you and thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted] Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
I have reached out to customer to let him know that his account has been refunded for missing item as well as price adjustment I am sending him $gift card for inconvenience Thank you Neelam M [redacted] Service Excellence Specialist
Tell us why here Hello This customer was refunded today in the amount of $back to the customers master cardsPlease see transaction below and if any other questions please feel free to reach me at [redacted] *** [redacted] *** [redacted] *** [redacted] ** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] * [redacted] [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** *** [redacted] [redacted] [redacted] Teresa H [redacted] Customer Service Supervisor, Call Center [redacted] Hudson’s Bay [redacted] ***
Tell us why here Dear [redacted] , I have reached out to the head of our Marketing Team to have your information removed from the mailing listThey have confirmed that it has been processed and the mailings should be totally ceased by the end of SeptemberWe truly apologize for any inconvenience this may have causedPlease do not hesitate to reach out to me with any questions or concerns you may haveThank you for your patience in this matter Kind regards, [redacted] [redacted] [redacted]
Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer serviceI have sent for your account to be credited for the missing orderAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I still got doubled billed for a duplocate orderFrom the time the purchase was made and I realized there was a problem I call customer service and was told that there was nothing they could do until I got the conformation email with the order numberThe purchase was made @1130amI received the confirmation email @544amWhen I called customer service they said there was nothing they could do because the order had already been sent outI got the shipping email later thar afternoonThere was nothing the could di,to cancel my order from the moment I saw it was duplicated until it was shippedays timeSo I have been doubled billed for this order and it will probably take weeks to Shipp it back and get my refund when I could not have financially handle the addition withdrawThis was my first and last experience with this company whose service motto is there is nothing I can do to fix it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Afternoon, I am writing in regards to the issues you are having with placing online orders with Lord and TaylorFirst and foremost I greatly apologize for this inconvenience, we at Lord and Taylor strive to provide the highest level of customer serviceI apologize that you did not receive thatI am currently looking into the matter of why you are unable to place orders with Lord and TaylorI thank you for your time and patience in this matterOnce I have more information I will be promptly back in touch with you Kind Regards Heather L [redacted] Service Excellence Specialist [redacted] *** [redacted] Email: [redacted]
Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service, I apologize that you have not received thatI have sent for the credit of the missing item to be issued to your account, you will get an email once the transaction is completedI thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist
Tell us why here Good Morning, I am writing in regards to the gift with purchases for order [redacted] The gift with purchases are being shipped on orders [redacted] and [redacted] I apologize for the delay in receiving those itemsI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Good Afternoon, I am writing in regards to your recent inquiry with Lord and Taylor in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have not received thatWhen you call customer service they do not have the ability to look up the lowest selling price as it is done with the register system in our storesThe agents in customer service do not have the registers to do thisI have reached out to the store for help to get you the lowest selling priceThis is not something we can do all the time but due to the circumstance I was able to have this doneThe pricing would be as follows: Dress flat shoe that was paid $ would be $16.58Jacket that was paid $ would be $ 78.00Dress flat shoe that was paid $ would be $ I thank you for your time and patience in this matter Kind Regards Heather L***Service Excellence Specialist
Tell us why here Good Morning, I am writing in regards to order [redacted] and the gift card that was issued for the returnFirst and foremost I greatly apologize for the inconvience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service I apologize that you have not received thatI have researched this and found that the reason a gift card was issued is due to the fact that the billing and shipping address are differentWhen this happens they system can not differentiate if the order is a gift or not, and a gift card is issuedI will be more than happy to have the funds secured on the gift card and have them applied promptly to your credit cardI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here...Good Morning,I am writing in regards to order [redacted] First and foremost I greatly apologize for all the inconveniences that you have had with this orderI will be more than happy to have the difference issued to you for the amount of $As a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L***Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My order didn't go through, but the gift card balance became zeroI filed the complaint before, complaint ID [redacted] A customer service asked me for gift card number, I told him, then no response at all Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I placed an order (# [redacted] ) on Lord and Taylor website on Jan ***Lord and Taylor sent all products by [redacted] (# [redacted] )However, I have not received my package till the present momentI have written to [redacted] and been advised to contact Lord and Taylor to make arrangement for reshipmentI have written to customer service department of Lord and Taylor but have not received any reply yetI wish Lord and Taylor could resend all products to meI really do not want to be refund, and I really need these productsSo I wish Lord and Taylor could resend all products to me rather than refund to me Sincerely, [redacted]
Tell us why here Dear [redacted] , Good Afternoon! Thank you for contacting Lord and Taylor First and foremost, I would like to apologize for the negative shopping experience you have encountered with usI have recently received your case regarding a defective Chanel Eau De Toilette I’m so sorry for the trouble that this matter may of caused youIn your request, I see that you would like for us to refund you for the merchandise Please be assured that I would be more then happy to complete this for youIf you’d be so kind, can you please provide me with your store receiptSo that I may submit this to our Audit Department this afternoonOnce this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, Jahaira C Customer Care Center Specialist [redacted] (###-###-####) USA (###-###-####) Canada Lord and Taylor
Tell us why here Good Afternoon, I am writing in regards to your recent inquiry with placing an order with Lord and TaylorFirst and foremost I greatly apologize for the inconvenience that you have had with this matterWe at Lord and Taylor strive to give our customers the highest level in customer service, and I apologize for the inconvenience that you have hadI will be more than happy to have the authorization form faxed to the financial institution asking them to remove the authorization hold on your accountI just ask that you please provide me with the amount of the hold the last numbers of the card, the fax number of the bank and the person or department it should be sent toAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Good Morning, I have been reaching out the customer in regards to this matterI apologize that I have not been able to connect with herI have asked several times to confirm if they have received the credits to their accountAs we are showing everything has gone through on our endI have sent copies of the transactions to the customerI have not heard back from them as of yet Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage here at The LTFirst and foremost, I would like to apologize for the issues that have occurred with your online orderI can assure you that it was not our intent to disappoint you and will rectify the situationI have recently received your case regarding an order that you placed, but have ended up not receiving this order due to inventory and order was cancelled You have been waiting for receiving the refund for this order Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisWhen you submitted your order an authorization hold for available funds was sent to your financial institutionThis is not an actual charge as you are not charged until the order actually shipsThe amount of your order is temporarily deducted from your available balance by your financial institutionAuthorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed I have received the response upon requesting for this issue from sales audit departmentthere was an order placed on 4/ [redacted] for $ This order was never settled upon and it has expired No funds were held and no refund is due For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Kind Regards, Neelam M [redacted] Service Excellence Specialist
Revdex.com:At this time, my complaint, ID [redacted] regarding Lord & Taylor has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Tell us why here Good Morning, I am writing in regards to the credit for order [redacted] First and foremost I apologize for the inconvenience that you have had with this orderI have researched this and found that the credit has been issued to your accountThe transaction number is [redacted] , the amount is $ I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Tell us why here Good Morning [redacted] , I am writing in regards to the return that was done on order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this order We at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI am currently working to have this credit issued to your accountI thank you for making me aware of the situation and letting me be able to assist you in have this resolvedI am showing other orders in our system using an [redacted] s card, would you like me to have the $ placed back to that card? I look forward to hearing back from you and thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted] Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
I have reached out to customer to let him know that his account has been refunded for missing item as well as price adjustment I am sending him $gift card for inconvenience Thank you Neelam M [redacted] Service Excellence Specialist
Tell us why here Hello This customer was refunded today in the amount of $back to the customers master cardsPlease see transaction below and if any other questions please feel free to reach me at [redacted] *** [redacted] *** [redacted] *** [redacted] ** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] * [redacted] [redacted] *** [redacted] [redacted] [redacted] *** [redacted] *** *** [redacted] [redacted] [redacted] Teresa H [redacted] Customer Service Supervisor, Call Center [redacted] Hudson’s Bay [redacted] ***
Tell us why here Dear [redacted] , I have reached out to the head of our Marketing Team to have your information removed from the mailing listThey have confirmed that it has been processed and the mailings should be totally ceased by the end of SeptemberWe truly apologize for any inconvenience this may have causedPlease do not hesitate to reach out to me with any questions or concerns you may haveThank you for your patience in this matter Kind regards, [redacted] [redacted] [redacted]
Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer serviceI have sent for your account to be credited for the missing orderAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I still got doubled billed for a duplocate orderFrom the time the purchase was made and I realized there was a problem I call customer service and was told that there was nothing they could do until I got the conformation email with the order numberThe purchase was made @1130amI received the confirmation email @544amWhen I called customer service they said there was nothing they could do because the order had already been sent outI got the shipping email later thar afternoonThere was nothing the could di,to cancel my order from the moment I saw it was duplicated until it was shippedays timeSo I have been doubled billed for this order and it will probably take weeks to Shipp it back and get my refund when I could not have financially handle the addition withdrawThis was my first and last experience with this company whose service motto is there is nothing I can do to fix it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Afternoon, I am writing in regards to the issues you are having with placing online orders with Lord and TaylorFirst and foremost I greatly apologize for this inconvenience, we at Lord and Taylor strive to provide the highest level of customer serviceI apologize that you did not receive thatI am currently looking into the matter of why you are unable to place orders with Lord and TaylorI thank you for your time and patience in this matterOnce I have more information I will be promptly back in touch with you Kind Regards Heather L [redacted] Service Excellence Specialist [redacted] *** [redacted] Email: [redacted]
Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service, I apologize that you have not received thatI have sent for the credit of the missing item to be issued to your account, you will get an email once the transaction is completedI thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist
Tell us why here Good Morning, I am writing in regards to the gift with purchases for order [redacted] The gift with purchases are being shipped on orders [redacted] and [redacted] I apologize for the delay in receiving those itemsI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Good Afternoon, I am writing in regards to your recent inquiry with Lord and Taylor in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have not received thatWhen you call customer service they do not have the ability to look up the lowest selling price as it is done with the register system in our storesThe agents in customer service do not have the registers to do thisI have reached out to the store for help to get you the lowest selling priceThis is not something we can do all the time but due to the circumstance I was able to have this doneThe pricing would be as follows: Dress flat shoe that was paid $ would be $16.58Jacket that was paid $ would be $ 78.00Dress flat shoe that was paid $ would be $ I thank you for your time and patience in this matter Kind Regards Heather L***Service Excellence Specialist
Tell us why here Good Morning, I am writing in regards to order [redacted] and the gift card that was issued for the returnFirst and foremost I greatly apologize for the inconvience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service I apologize that you have not received thatI have researched this and found that the reason a gift card was issued is due to the fact that the billing and shipping address are differentWhen this happens they system can not differentiate if the order is a gift or not, and a gift card is issuedI will be more than happy to have the funds secured on the gift card and have them applied promptly to your credit cardI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here...Good Morning,I am writing in regards to order [redacted] First and foremost I greatly apologize for all the inconveniences that you have had with this orderI will be more than happy to have the difference issued to you for the amount of $As a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L***Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My order didn't go through, but the gift card balance became zeroI filed the complaint before, complaint ID [redacted] A customer service asked me for gift card number, I told him, then no response at all Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I placed an order (# [redacted] ) on Lord and Taylor website on Jan ***Lord and Taylor sent all products by [redacted] (# [redacted] )However, I have not received my package till the present momentI have written to [redacted] and been advised to contact Lord and Taylor to make arrangement for reshipmentI have written to customer service department of Lord and Taylor but have not received any reply yetI wish Lord and Taylor could resend all products to meI really do not want to be refund, and I really need these productsSo I wish Lord and Taylor could resend all products to me rather than refund to me Sincerely, [redacted]
Tell us why here Dear [redacted] , Good Afternoon! Thank you for contacting Lord and Taylor First and foremost, I would like to apologize for the negative shopping experience you have encountered with usI have recently received your case regarding a defective Chanel Eau De Toilette I’m so sorry for the trouble that this matter may of caused youIn your request, I see that you would like for us to refund you for the merchandise Please be assured that I would be more then happy to complete this for youIf you’d be so kind, can you please provide me with your store receiptSo that I may submit this to our Audit Department this afternoonOnce this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, Jahaira C Customer Care Center Specialist [redacted] (###-###-####) USA (###-###-####) Canada Lord and Taylor
Tell us why here Good Afternoon, I am writing in regards to your recent inquiry with placing an order with Lord and TaylorFirst and foremost I greatly apologize for the inconvenience that you have had with this matterWe at Lord and Taylor strive to give our customers the highest level in customer service, and I apologize for the inconvenience that you have hadI will be more than happy to have the authorization form faxed to the financial institution asking them to remove the authorization hold on your accountI just ask that you please provide me with the amount of the hold the last numbers of the card, the fax number of the bank and the person or department it should be sent toAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Good Morning, I have been reaching out the customer in regards to this matterI apologize that I have not been able to connect with herI have asked several times to confirm if they have received the credits to their accountAs we are showing everything has gone through on our endI have sent copies of the transactions to the customerI have not heard back from them as of yet Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage here at The LTFirst and foremost, I would like to apologize for the issues that have occurred with your online orderI can assure you that it was not our intent to disappoint you and will rectify the situationI have recently received your case regarding an order that you placed, but have ended up not receiving this order due to inventory and order was cancelled You have been waiting for receiving the refund for this order Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisWhen you submitted your order an authorization hold for available funds was sent to your financial institutionThis is not an actual charge as you are not charged until the order actually shipsThe amount of your order is temporarily deducted from your available balance by your financial institutionAuthorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed I have received the response upon requesting for this issue from sales audit departmentthere was an order placed on 4/ [redacted] for $ This order was never settled upon and it has expired No funds were held and no refund is due For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Kind Regards, Neelam M [redacted] Service Excellence Specialist
Revdex.com:At this time, my complaint, ID [redacted] regarding Lord & Taylor has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Tell us why here Good Morning, I am writing in regards to the credit for order [redacted] First and foremost I apologize for the inconvenience that you have had with this orderI have researched this and found that the credit has been issued to your accountThe transaction number is [redacted] , the amount is $ I thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]