Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will work with their Customer Service Rep to obtain a replacement swimsuit at the originally agreed upon price/discount Sincerely, [redacted] ***
Tell us why here Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage at The Lord and TaylorWe apologize for your shopping experience and assure you that it is not the quality of service we provide We apologize that you did not receive your order for Holiday because your order was cancelled due to inventory shortage of this itemAdditionally Wrong information provided by customer service regarding backorder and I am really sorry for this matter as we have coached all parties to ensure this does not happen again Moving forward, I’ll be happy to honor the previous price for ‘comparable item’ since unfortunately we do not have inventory for this item Once you have placed an order just forward me the order number so that I can adjust the price Or you can have an agent place an order for you since I will have note in your cancel order to honor this price ( expires in days) with free expedite shippingWe truly appreciate your feedback and the time that you took to notify us of this experience Again, please accept our most sincere apologiesAs a token of appreciation I am going to send you a gift card of $for your inconvenience and hope you continue to be a loyal Lord and Taylor customer Thank you for your patience Kind Regards, Neelam M [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! Due to the holiday season, our Returns Department is behind by approximately business daysAll returned items must be scanned in, reviewed and processed via returns directlyWe do apologize for the delay in this processI would be more then happy to assist with thisCan you please provide me with the return tracking number for this so I can try to have this processed faster for you? For the frustration with this ordeal, I’d like to forward you a $gift card as a sign of good faithWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send this gift card and I will get the paperwork submitted right away We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Service Excellence Specialist [redacted] [redacted] [redacted] ***
Tell us why here Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & TaylorI have recently received your case regarding an issue you are having with trying to place orders onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen againRecently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have sent the information provided to our Web Team to see what the issue is as to why you cannot place orders using our siteI am currently awaiting a resolution from them and as soon as I hear from them, I will reach out to you immediatelyIn the meantime, I’d like to forward you a $gift card as a sign of good faith for this ordealPlease forward me the address in which you would like this to be mailedWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer serviceAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist youThank you so much for your time in regards to this Warmest Regards, Jenn | Jennifer S [redacted] Customer Care Specialist [redacted] [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [YoTur Answer Here]This is not true information and I do not know if anyone at this company have the ability to tell the truth I received $refund on a pair shoes I paid $I do not understand or know why they deducted money and not refund my full amount I stated this in my complaintPertaining to the $I still have not received itTheir response states they are sending it for review and approvalThat can not be trusted because I have been told for over months the refund is being research, investigated and one excuse after the other Absolutely nothing has been resolvedI can not believe anything they sayI do not trust none of this until it is posted to my account.Thank - You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Morning, I am writing in regards to the $gift card that was not receivedI have researched this and found that on Fed Ex tracking # 7770-7980-this was received on 8/30/ I thank you for your time and patients in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Good Morning, I am writing in regards to the damaged item you received from order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer service, and I apologize that you have not received thatI have had your account credited on transaction [redacted] for $ As a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada [redacted]
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI will be more than happy to have this promptly credited to your account I thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Good Afternoon, I am writing in regards to order [redacted] First and foremost please accept my sincerest apologies for the inconveniences that you have hadWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you did not receive thatI have researched the gift card and found that we have secured the funds and the $was credited back to your credit card as you had specifically requestedI thank you for making us aware of your situation so we are able to have this resolved as quickly as possible for youI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Teresa H [redacted] Call Center Supervisor [redacted] ###-###-####
Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage at Lord and TaylorWe apologize for your shopping experience and assure you that it is not the quality of service we provideI have recently received your case regarding an order that you placed, but never received any confirmation details regarding this order even after hoursPlease accept my sincere apology regard not being able to see your order information online Due to error in our system you were unable to receive confirmation information on your orderGenerally our customers do receive confirmation on their orders right awayAlso When you submitted your order an authorization hold for available funds was sent to your financial institutionThis is not an actual charge as you are not charged until the order shipsThe amount of your order is temporarily deducted from your available balance by your financial institutionAuthorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed I have checked our system and authorization hold has been removed from your accountI’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us Thank you for your patience Kind Regards, Neelam M [redacted] Service Excellence Specialist Tell us why here
When a company purchases a product from a vendor they purchase at a specific amount and from there marks it up to a retail price for profit margin which for this product was set at $originally which Lord and Taylor followed the rules and regulations regarding malawsLord and Taylor chooses to maintains the retail price listed on all our products listed online, but we will run sales and promotions to discount the profit and make better prices for consumers in this case listing the product under clearance for $Some companies including the direct manufactures may list just the price they are selling the merchandise for not indicating whether it is a retail, sale or clearance price as with Lesportsac which advertises the price for the same bag at $on their website siteSo while the allegations state we are fraudulently advertising this is not the caseHad the consumer purchase directly from the manufacture they would have been paying a higher price for the productLord and Taylor was not in violation of any consumer laws or regulations when it comes to pricingThe disputing amount is an amount the customer was never charged for on their order with Lord and Taylor therefore we will not be issuing any refunds in regards to this order
Tell us why here Good Afternoon, I am writing in regards to the issues that you have had with order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have not received thatI have researched this and we have had your account creditedI again apologize for the inconvenience and thank you for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist [redacted] *** [redacted]
Dear [redacted] ***, Good Morning! Thank you for your recent online purchaseWe appreciate your patronage here at Lord and Taylor Order # [redacted] First and foremost, I would like to apologize for the issues surrounding your recent purchase with usI have recently received your case regarding an order that you placed, but have ended up receiving cancelation notices due to inventory shortageI’m so sorry for the trouble that this matter may of caused you Just if I may clarify the issue at hand – The Pale Gold Leather Bifold Wallet (87086452) has been cancelled multiple times due to inventory shortage, but still showing as in stock onlineI do see that we have some stock reflecting in the system for store inventoryPlease be assured that I would be more then happy to complete this for youI am currently reaching out to the store manager to seek further inventory information on this itemIf I am able to locate this item at the store, I will have the store manager contact you by phone to complete your transaction and can honor the previous sale pricesThe store manager will then be able to have that item mailed directly to youWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usWe truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experienceAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist youThank you so much for your time in regards to this I hope to hear from you soonWarmest Regards, Jahaira CCustomer Care Center Specialist
Tell us why here Hi , The Revdex.com complaint has been forwarded to COF Once the review and response is completed, we will provide the Revdex.com with a copy Please let me know if you have any questions Thank you, Lisa H [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the customer service dept keeps saying I am having this problem because I am using a gift card when in fact I am using a debit card, that is in my namei can still get the garment at a great sales price, but the orders keep getting canceled and my card keep having ending cash hold from lord and taylor that takes business days to clear In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Subsequent to MsL***'s seemingly somewhat generous offer, to which I responded that it didn't address the primary concern of WHEN I may hope to receive the item, I received yet another email from the ever-incompetent Customer Service department at 2am this morning that my order has been cancelledI wrote to Ms L [redacted] this morning regarding this and she has not respondedEither way, the fact thereby nullifies half of her offer to "assist in turning this experience into a more positive one anyway that" she can and therefore we are back at square one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I will work with their Customer Service Rep to obtain a replacement swimsuit at the originally agreed upon price/discount Sincerely, [redacted] ***
Tell us why here Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage at The Lord and TaylorWe apologize for your shopping experience and assure you that it is not the quality of service we provide We apologize that you did not receive your order for Holiday because your order was cancelled due to inventory shortage of this itemAdditionally Wrong information provided by customer service regarding backorder and I am really sorry for this matter as we have coached all parties to ensure this does not happen again Moving forward, I’ll be happy to honor the previous price for ‘comparable item’ since unfortunately we do not have inventory for this item Once you have placed an order just forward me the order number so that I can adjust the price Or you can have an agent place an order for you since I will have note in your cancel order to honor this price ( expires in days) with free expedite shippingWe truly appreciate your feedback and the time that you took to notify us of this experience Again, please accept our most sincere apologiesAs a token of appreciation I am going to send you a gift card of $for your inconvenience and hope you continue to be a loyal Lord and Taylor customer Thank you for your patience Kind Regards, Neelam M [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! Due to the holiday season, our Returns Department is behind by approximately business daysAll returned items must be scanned in, reviewed and processed via returns directlyWe do apologize for the delay in this processI would be more then happy to assist with thisCan you please provide me with the return tracking number for this so I can try to have this processed faster for you? For the frustration with this ordeal, I’d like to forward you a $gift card as a sign of good faithWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send this gift card and I will get the paperwork submitted right away We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Service Excellence Specialist [redacted] [redacted] [redacted] ***
Tell us why here Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & TaylorI have recently received your case regarding an issue you are having with trying to place orders onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen againRecently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I have sent the information provided to our Web Team to see what the issue is as to why you cannot place orders using our siteI am currently awaiting a resolution from them and as soon as I hear from them, I will reach out to you immediatelyIn the meantime, I’d like to forward you a $gift card as a sign of good faith for this ordealPlease forward me the address in which you would like this to be mailedWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer serviceAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist youThank you so much for your time in regards to this Warmest Regards, Jenn | Jennifer S [redacted] Customer Care Specialist [redacted] [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [YoTur Answer Here]This is not true information and I do not know if anyone at this company have the ability to tell the truth I received $refund on a pair shoes I paid $I do not understand or know why they deducted money and not refund my full amount I stated this in my complaintPertaining to the $I still have not received itTheir response states they are sending it for review and approvalThat can not be trusted because I have been told for over months the refund is being research, investigated and one excuse after the other Absolutely nothing has been resolvedI can not believe anything they sayI do not trust none of this until it is posted to my account.Thank - You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Morning, I am writing in regards to the $gift card that was not receivedI have researched this and found that on Fed Ex tracking # 7770-7980-this was received on 8/30/ I thank you for your time and patients in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Good Morning, I am writing in regards to the damaged item you received from order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer service, and I apologize that you have not received thatI have had your account credited on transaction [redacted] for $ As a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada [redacted]
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI will be more than happy to have this promptly credited to your account I thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Hello We have reached out to the customer and offered a comparable item as well as 20% off the orderThank you [redacted] ?
Good Afternoon, I am writing in regards to order [redacted] First and foremost please accept my sincerest apologies for the inconveniences that you have hadWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you did not receive thatI have researched the gift card and found that we have secured the funds and the $was credited back to your credit card as you had specifically requestedI thank you for making us aware of your situation so we are able to have this resolved as quickly as possible for youI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Teresa H [redacted] Call Center Supervisor [redacted] ###-###-####
Hello,Our credit provider, [redacted] , spoke with the customer and is offering a refund for the extra paymentThank you[redacted]
Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage at Lord and TaylorWe apologize for your shopping experience and assure you that it is not the quality of service we provideI have recently received your case regarding an order that you placed, but never received any confirmation details regarding this order even after hoursPlease accept my sincere apology regard not being able to see your order information online Due to error in our system you were unable to receive confirmation information on your orderGenerally our customers do receive confirmation on their orders right awayAlso When you submitted your order an authorization hold for available funds was sent to your financial institutionThis is not an actual charge as you are not charged until the order shipsThe amount of your order is temporarily deducted from your available balance by your financial institutionAuthorization holds will automatically "drop off" within a specified time, determined by your financial institution, when the transaction is not completed I have checked our system and authorization hold has been removed from your accountI’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us Thank you for your patience Kind Regards, Neelam M [redacted] Service Excellence Specialist Tell us why here
When a company purchases a product from a vendor they purchase at a specific amount and from there marks it up to a retail price for profit margin which for this product was set at $originally which Lord and Taylor followed the rules and regulations regarding malawsLord and Taylor chooses to maintains the retail price listed on all our products listed online, but we will run sales and promotions to discount the profit and make better prices for consumers in this case listing the product under clearance for $Some companies including the direct manufactures may list just the price they are selling the merchandise for not indicating whether it is a retail, sale or clearance price as with Lesportsac which advertises the price for the same bag at $on their website siteSo while the allegations state we are fraudulently advertising this is not the caseHad the consumer purchase directly from the manufacture they would have been paying a higher price for the productLord and Taylor was not in violation of any consumer laws or regulations when it comes to pricingThe disputing amount is an amount the customer was never charged for on their order with Lord and Taylor therefore we will not be issuing any refunds in regards to this order
Tell us why here Good Afternoon, I am writing in regards to the issues that you have had with order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer service and I apologize that you have not received thatI have researched this and we have had your account creditedI again apologize for the inconvenience and thank you for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist [redacted] *** [redacted]
Dear [redacted] ***, Good Morning! Thank you for your recent online purchaseWe appreciate your patronage here at Lord and Taylor Order # [redacted] First and foremost, I would like to apologize for the issues surrounding your recent purchase with usI have recently received your case regarding an order that you placed, but have ended up receiving cancelation notices due to inventory shortageI’m so sorry for the trouble that this matter may of caused you Just if I may clarify the issue at hand – The Pale Gold Leather Bifold Wallet (87086452) has been cancelled multiple times due to inventory shortage, but still showing as in stock onlineI do see that we have some stock reflecting in the system for store inventoryPlease be assured that I would be more then happy to complete this for youI am currently reaching out to the store manager to seek further inventory information on this itemIf I am able to locate this item at the store, I will have the store manager contact you by phone to complete your transaction and can honor the previous sale pricesThe store manager will then be able to have that item mailed directly to youWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usWe truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experienceAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist youThank you so much for your time in regards to this I hope to hear from you soonWarmest Regards, Jahaira CCustomer Care Center Specialist
Tell us why here Hi , The Revdex.com complaint has been forwarded to COF Once the review and response is completed, we will provide the Revdex.com with a copy Please let me know if you have any questions Thank you, Lisa H [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the customer service dept keeps saying I am having this problem because I am using a gift card when in fact I am using a debit card, that is in my namei can still get the garment at a great sales price, but the orders keep getting canceled and my card keep having ending cash hold from lord and taylor that takes business days to clear In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Subsequent to MsL***'s seemingly somewhat generous offer, to which I responded that it didn't address the primary concern of WHEN I may hope to receive the item, I received yet another email from the ever-incompetent Customer Service department at 2am this morning that my order has been cancelledI wrote to Ms L [redacted] this morning regarding this and she has not respondedEither way, the fact thereby nullifies half of her offer to "assist in turning this experience into a more positive one anyway that" she can and therefore we are back at square one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***