Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the matter of the refund has been resolved.Lord & Taylor has done at minimum what needed to be done - refund me in full for the returned item that I returned in October 2015.However, please note that it is the end of February - almost months later I have a refund, but what did it take to come to this? -Over three months of emailing Lord & Taylor customer service at least once a week, and having to explain the details over and over again, despite me sending full documentation - a copy of the original packing slip, my original internet order confirmation, and the UPS record of my return shipment Apparently my order record is no longer on the system, so I had to spend the first few weeks dealing with "your order does not exist" replies.-Two months of no email response, despite emailing once a week.-A claim that my problem had been sent to a manager, but not hearing back for those months.-No real action or sending my problem to anyone who could do anything until I independently sent a complaint to the Revdex.com.-Immediate reply (within a day or two) only when I sent a complaint to the Revdex.com.-Even with that immediate reply, I again had to start emailing once a week over the course this month (February) to get status.-Finally getting refund, but it was incomplete, so I still could not close this Revdex.com complaint (i.e., "rejecting" the resolution on the Revdex.com website).-Now, almost months later, finally getting the rest of the refund owedThus, although my issue of the refund is settled, I am far from satisfied because of what it took to get to this point I feel as though nothing would have been done without my own diligence and action - which is above and beyond what anyone should reasonably expect to do for a refund under $ The hours of work it took for me to get to the point of refund was worth a lot more than the refund itself, so I still come out with a loss of sorts.I would not take the resolution of my refund matter to be a stamp of approval on Lord & Taylor's customer service It still fails in every regard Sincerely,**
Tell us why hereGood Morning, I am writing in regards to orders [redacted] and [redacted] , for the Lambskin Leather Moto JacketFirst and foremost I greatly apologize for all the inconveniences that you have had with both of these ordersI will be more than happy to honor the price of $for the jacket if you would like to reorder this item, as both orders have cancelledAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possibleAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist youThank you so much for your time in regards to thisWarmest Regards, [redacted] *** [redacted]
Good Morning [redacted] , Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor First and foremost, I would like to apologize for the delay in response to you in regards to this matter I have recently received your case regarding a an issue you had with a returnAs a result of this, you had called and emailed into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both [redacted] along with Lord & Taylor and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! We have issued the paperwork for Cool Slimming Firm Shaping Slip (SKN [redacted] ) to be credit back to your original form of paymentOnce the paperwork is handed back to myself, you will receive an email with the transaction details Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn” Jennifer S [redacted] Customer Care Specialist E [email protected] O (###-###-####) USA (###-###-####) Canada
Hello,I researched your L & T account and the dress was returned and credited to your L & T card on 052015. See receipt... below. [redacted] *** [redacted] Thank you. [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and you know, when you received an anonmous phone call in respect to require verification of all your confidential information, I am sure no one will feel comfortable when dealing with that kind of conversation! Plus a lady who even showed absence of knowledge of your order, I really can not find a better way to protect my ID and information before she could confirm me her name and her job responsibilities. But the amazing response from Speialist Jennifer S [redacted] made me reassured about safety of my account information and she did a wonderful job!I find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had communication from the business and was told they are investigating my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received an e-mail from Cory Wright at Lord and Taylor on [redacted] indicating that the credit was made to my account [redacted] and the credit would show in 3-business daysIt has now been business days, but I still have not seen a credit to my accountI responded to Cory on [redacted] and again today, ***, asking he look into this, but I have not yet heard back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning, I am writing in regards to the credit for order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderI have sent to have this credit promptly credited to your accountI thank you for your time and patience this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Tell us why here Dear *** ***, Date: Hello! I have researched your request with Lord & Taylor regarding the Price Adjustment from your orderFor your records, the transaction details are below I apologize for the delay and the frustration you encountered to have your request processed The request has been expedited and you should see it today on your [redacted] account [redacted] Bridgette Medium East West Saffiano Leather Tote ( [redacted] ) to Bridgette Medium East West Saffiano Leather Tote ( [redacted] ) to For more questions or concerns, please feel free to contact me through e-mail or via phone Phone: Lord & Taylor ###-###-#### Tuesday-Friday 9am -4:00pm As always, thank you for your loyalty and support of Lord & Taylor Warmest Regards, Joan H [redacted] Service Excellence Support Analyst [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] Says They Have NOT REFUNDED .My MONEY On item [redacted] is trying to work with them to settle the dispute because what lord and taylor states does not match my [redacted] revords In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I am so sorry to hear about what had happenedI do know the stores are updating their registers but that certainly would not impact your online orderI will be sure to report this to our Web Team so that this does not happen again in the futureI have sent your order to our registers to issue a full refundOnce I get the paperwork back, I will be sure to email you with the transaction details and when the gift card is mailed out to youWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Service Excellence Specialist [redacted] [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Tell us why here Dear [redacted] Thank you for contacting Lord & Taylor I am so sorry to hear that you are receiving unwanted mailings from usI have forwarded the information provided to our Marketing Team so that they may remove the address from our mailing listPlease be advised that this may take several weeks before it fully comes to a stop as a lot of the mailings are printed out weeks in advance before mailingThank you for bringing this to our attention and for your patience in this matterIf you have any questions or concerns, please do not hesitate to reach out to me Kind regards, Jenn Jennifer S [redacted] Service Excellence Specialist [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for providing me with this basic information; it is much appreciated.I must say this is a terrible system, of customers must jump through hoops to find this out.I also must say this is a terrible return policy Had I read the policy before, I wouldn't have wanted to make the purchase I wrongfully assumed that the return policy of Lord & Taylor was comparable to those of [redacted] where I usually shop.I tried to return my items at a store a long time ago, but I was unable to, and I did not fight it then because I thought I had a long time left to make the return (as that would have been true with any other department store)A good return policy is the first thing I look for when shopping, as I am a very big shopper and I order things daily.I thank you for saving me from shipping these items without realizing the massive loss I would have suffered had I done so, as your customer service team had encouraged me to do blindly.If this is the only refund I can get for items purchased less than a year ago which are unworn with all their tags/boxes, I will not be shopping at Lord & Taylor anymore.I thank you for saving me from shipping these items without realizing the massive loss I would have suffered had I done so, as your customer service team had encouraged me to do blindly.If this is the only refund I can get for items purchased less than a year ago which are unworn with all their tags/boxes, I will not be shopping at Lord & Taylor anymore In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Our Service Excellence team issued the customer a giftcard for $25, sent out on June ***It takes 7-days to receive this card from the USA to Canada.As for the $credit to the customers credit card, this transaction was completed on June [redacted] by our Sales Audit teamIf you have any further questions regarding not seeing the credit post, please contact your bankPlease use [redacted] from our Service Excellence Team, ###-###-####, as your contact going forward, not the Revdex.com.Thank you[redacted]
Dear [redacted] , Good Afternoon! Thank you for your recent online purchaseWe appreciate your patronage here at Lord and TaylorOrder # [redacted] First and foremost, I would like to apologize for the negative shopping experienceI have recently received your case regarding an order that you placed, but have ended up not receiving the refund for the returned merchandiseI’m so sorry for the trouble that this matter may of caused you Just if I may clarify the issue at hand – Due to the different billing and shipping address on this order, the DC automatically sends a replacement gift cards Order’s that are placed with different bill to ship to addresses are treated as gift orders, and is why the replacement gift cards are sent Please be assured that I would be more then happy to complete this for youI have will contact [redacted] for the request to have your replacement gift card funds applied to your [redacted] account todayOnce [redacted] has confirmed the completion of the refund, I will inform you of that as well In addition to completing the refund adjustment, I’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, Jahaira C Customer Care Center Specialist [redacted] (###-###-####) USA (###-###-####) Canada [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Morning [redacted] , Thank you for contacting Lord & TaylorI have received your case [redacted] regarding the taxes charged for the [redacted] ( [redacted] ) Taxes for online are different then if the customer shops in-storeIf we have an establishment or presence in a state we are required to charge online taxes Sales tax will be charged to orders shipped to: [redacted] **Tax will be calculated at time of check out and will be included in your order summary You are required to pay the tax on your order as per state law which must be collected and submitted to the stateLord & Taylor does not retain the tax dollars collected though we must abide by the law in collecting themI apologize for any inconvenience this may have caused you and thank you for your understanding We appreciate your patronage and thank you for shopping with Lord & Taylor Warmest regards, Tia Tia D [redacted] Customer Care Center Associate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the matter of the refund has been resolved.Lord & Taylor has done at minimum what needed to be done - refund me in full for the returned item that I returned in October 2015.However, please note that it is the end of February - almost months later I have a refund, but what did it take to come to this? -Over three months of emailing Lord & Taylor customer service at least once a week, and having to explain the details over and over again, despite me sending full documentation - a copy of the original packing slip, my original internet order confirmation, and the UPS record of my return shipment Apparently my order record is no longer on the system, so I had to spend the first few weeks dealing with "your order does not exist" replies.-Two months of no email response, despite emailing once a week.-A claim that my problem had been sent to a manager, but not hearing back for those months.-No real action or sending my problem to anyone who could do anything until I independently sent a complaint to the Revdex.com.-Immediate reply (within a day or two) only when I sent a complaint to the Revdex.com.-Even with that immediate reply, I again had to start emailing once a week over the course this month (February) to get status.-Finally getting refund, but it was incomplete, so I still could not close this Revdex.com complaint (i.e., "rejecting" the resolution on the Revdex.com website).-Now, almost months later, finally getting the rest of the refund owedThus, although my issue of the refund is settled, I am far from satisfied because of what it took to get to this point I feel as though nothing would have been done without my own diligence and action - which is above and beyond what anyone should reasonably expect to do for a refund under $ The hours of work it took for me to get to the point of refund was worth a lot more than the refund itself, so I still come out with a loss of sorts.I would not take the resolution of my refund matter to be a stamp of approval on Lord & Taylor's customer service It still fails in every regard Sincerely,**
Tell us why hereGood Morning, I am writing in regards to orders [redacted] and [redacted] , for the Lambskin Leather Moto JacketFirst and foremost I greatly apologize for all the inconveniences that you have had with both of these ordersI will be more than happy to honor the price of $for the jacket if you would like to reorder this item, as both orders have cancelledAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possibleAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist youThank you so much for your time in regards to thisWarmest Regards, [redacted] *** [redacted]
Good Morning [redacted] , Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor First and foremost, I would like to apologize for the delay in response to you in regards to this matter I have recently received your case regarding a an issue you had with a returnAs a result of this, you had called and emailed into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both [redacted] along with Lord & Taylor and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! We have issued the paperwork for Cool Slimming Firm Shaping Slip (SKN [redacted] ) to be credit back to your original form of paymentOnce the paperwork is handed back to myself, you will receive an email with the transaction details Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn” Jennifer S [redacted] Customer Care Specialist E [email protected] O (###-###-####) USA (###-###-####) Canada
Hello,I researched your L & T account and the dress was returned and credited to your L & T card on 052015. See receipt... below. [redacted] *** [redacted] Thank you. [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello,Our Service Excellence team will credit the customer for the duplicate order and reach back out to them.Thank you[redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and you know, when you received an anonmous phone call in respect to require verification of all your confidential information, I am sure no one will feel comfortable when dealing with that kind of conversation! Plus a lady who even showed absence of knowledge of your order, I really can not find a better way to protect my ID and information before she could confirm me her name and her job responsibilities. But the amazing response from Speialist Jennifer S [redacted] made me reassured about safety of my account information and she did a wonderful job!I find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had communication from the business and was told they are investigating my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received an e-mail from Cory Wright at Lord and Taylor on [redacted] indicating that the credit was made to my account [redacted] and the credit would show in 3-business daysIt has now been business days, but I still have not seen a credit to my accountI responded to Cory on [redacted] and again today, ***, asking he look into this, but I have not yet heard back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning, I am writing in regards to the credit for order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderI have sent to have this credit promptly credited to your accountI thank you for your time and patience this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Tell us why here Dear *** ***, Date: Hello! I have researched your request with Lord & Taylor regarding the Price Adjustment from your orderFor your records, the transaction details are below I apologize for the delay and the frustration you encountered to have your request processed The request has been expedited and you should see it today on your [redacted] account [redacted] Bridgette Medium East West Saffiano Leather Tote ( [redacted] ) to Bridgette Medium East West Saffiano Leather Tote ( [redacted] ) to For more questions or concerns, please feel free to contact me through e-mail or via phone Phone: Lord & Taylor ###-###-#### Tuesday-Friday 9am -4:00pm As always, thank you for your loyalty and support of Lord & Taylor Warmest Regards, Joan H [redacted] Service Excellence Support Analyst [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] Says They Have NOT REFUNDED .My MONEY On item [redacted] is trying to work with them to settle the dispute because what lord and taylor states does not match my [redacted] revords In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I am so sorry to hear about what had happenedI do know the stores are updating their registers but that certainly would not impact your online orderI will be sure to report this to our Web Team so that this does not happen again in the futureI have sent your order to our registers to issue a full refundOnce I get the paperwork back, I will be sure to email you with the transaction details and when the gift card is mailed out to youWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Service Excellence Specialist [redacted] [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Tell us why here Dear [redacted] Thank you for contacting Lord & Taylor I am so sorry to hear that you are receiving unwanted mailings from usI have forwarded the information provided to our Marketing Team so that they may remove the address from our mailing listPlease be advised that this may take several weeks before it fully comes to a stop as a lot of the mailings are printed out weeks in advance before mailingThank you for bringing this to our attention and for your patience in this matterIf you have any questions or concerns, please do not hesitate to reach out to me Kind regards, Jenn Jennifer S [redacted] Service Excellence Specialist [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for providing me with this basic information; it is much appreciated.I must say this is a terrible system, of customers must jump through hoops to find this out.I also must say this is a terrible return policy Had I read the policy before, I wouldn't have wanted to make the purchase I wrongfully assumed that the return policy of Lord & Taylor was comparable to those of [redacted] where I usually shop.I tried to return my items at a store a long time ago, but I was unable to, and I did not fight it then because I thought I had a long time left to make the return (as that would have been true with any other department store)A good return policy is the first thing I look for when shopping, as I am a very big shopper and I order things daily.I thank you for saving me from shipping these items without realizing the massive loss I would have suffered had I done so, as your customer service team had encouraged me to do blindly.If this is the only refund I can get for items purchased less than a year ago which are unworn with all their tags/boxes, I will not be shopping at Lord & Taylor anymore.I thank you for saving me from shipping these items without realizing the massive loss I would have suffered had I done so, as your customer service team had encouraged me to do blindly.If this is the only refund I can get for items purchased less than a year ago which are unworn with all their tags/boxes, I will not be shopping at Lord & Taylor anymore In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,Our Service Excellence team issued the customer a giftcard for $25, sent out on June ***It takes 7-days to receive this card from the USA to Canada.As for the $credit to the customers credit card, this transaction was completed on June [redacted] by our Sales Audit teamIf you have any further questions regarding not seeing the credit post, please contact your bankPlease use [redacted] from our Service Excellence Team, ###-###-####, as your contact going forward, not the Revdex.com.Thank you[redacted]
Dear [redacted] , Good Afternoon! Thank you for your recent online purchaseWe appreciate your patronage here at Lord and TaylorOrder # [redacted] First and foremost, I would like to apologize for the negative shopping experienceI have recently received your case regarding an order that you placed, but have ended up not receiving the refund for the returned merchandiseI’m so sorry for the trouble that this matter may of caused you Just if I may clarify the issue at hand – Due to the different billing and shipping address on this order, the DC automatically sends a replacement gift cards Order’s that are placed with different bill to ship to addresses are treated as gift orders, and is why the replacement gift cards are sent Please be assured that I would be more then happy to complete this for youI have will contact [redacted] for the request to have your replacement gift card funds applied to your [redacted] account todayOnce [redacted] has confirmed the completion of the refund, I will inform you of that as well In addition to completing the refund adjustment, I’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, Jahaira C Customer Care Center Specialist [redacted] (###-###-####) USA (###-###-####) Canada [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Morning [redacted] , Thank you for contacting Lord & TaylorI have received your case [redacted] regarding the taxes charged for the [redacted] ( [redacted] ) Taxes for online are different then if the customer shops in-storeIf we have an establishment or presence in a state we are required to charge online taxes Sales tax will be charged to orders shipped to: [redacted] **Tax will be calculated at time of check out and will be included in your order summary You are required to pay the tax on your order as per state law which must be collected and submitted to the stateLord & Taylor does not retain the tax dollars collected though we must abide by the law in collecting themI apologize for any inconvenience this may have caused you and thank you for your understanding We appreciate your patronage and thank you for shopping with Lord & Taylor Warmest regards, Tia Tia D [redacted] Customer Care Center Associate