Hello,Since you do not have your receipt, you will have to provide me with your full credit card # that you used that day to make the purchaseI can then locate your receipt and credit your card back for the $60.00.Thank you[redacted]
Good Morning, I will be more than happy to have the order credited to your accountIf you contact our customer service department they will be able to have this order replaced for youI apologize for the inconvenience Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Good Afternoon, I have had this order refunded on transaction # [redacted] in the amount of $As this item came from the vendor directly I have sent the photo’s that were provided to me to the vendor themselves, to make them aware of the issueI do apologize for any and all inconveniences that you may have had Kind Regards, [redacted] %
Tell us why here Good Afternoon, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer serviceI have researched this order and found that the Jayden Button Leather Boots have been shippedThe Cara Blkle are being shipped from our warehouseI will be more than happy to have 20% credited back to your account for the inconvenience that you have hadI will be able to have this done once the Cara shoes are shippedIt looks like they will be shipping in the next day or soI thank you for bringing this to our attention and allowing me to assist to help get this resolved Heather L [redacted] Service Excellence Specialist [redacted] *** [redacted]
Hello A new gift card is being sent to the customer today VIA ***It is being sent to the following address with the following tracking number Here is the information for the gift cardThe Mailing address is [redacted] ** ***I will [redacted] this out today under tracking number [redacted] ** [redacted]
Tell us why here Dear [redacted] Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with a return from an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both [redacted] along with [redacted] and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I had sent the information to our [redacted] team and they have applied the amount of $from Gift Card # [redacted] back to your [redacted] accountRefund (Unique Transaction ID # [redacted] ) Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Customer Care Specialist [redacted] [redacted] [redacted] ***
Hi ***, This was sent for a refund on the tax and she had been previously advisedI sent [redacted] an email asking for the transaction details bc according to the manual spreadsheet, this had been completed I have not received a response from [redacted] as of yetThe amount refunded was $which had been for the taxNot sure what else I can doLet me know Thanks, Jenn Jennifer S [redacted] Service Excellence Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I hope this is the last time I need to contact this organization I hope they do a thorough review of their processes to prevent this from happening again I also hope they review their mailings policy and dramatically reduce the amount of waste they produce from it So disappointing I certainly will not provide them with my business Thank you Revdex.com for being a moderator to this matter I can't believe its been months since my original request to Lord & Taylor to cease all mailings The sad part is they I will probably receive a few more before it is all said an done Unacceptable Businesses should have much better processes in place to immediately stop mailings Sincerely, [redacted]
Hello [redacted] I have this Revdex.com caseCustomer [redacted] has complained regarding outstanding charges of $and $shown on her [redacted] account for the order from last yearCustomer returned two items back to us and claims that her account was never refunded instead has extra chargesPlease kindly check her account for authorization hold Below listed comment from customer D [redacted] [redacted] [redacted] [redacted]
Tell us why here Dear [redacted] , Good Morning! Thank you for your recent online purchaseWe appreciate your patronage here at Lord and TaylorOrder # [redacted] First and foremost, I would like to apologize for the negative experience you have encountered with usI have recently received your case regarding an item that you have returned, but have ended up being charged $return feeI’m so sorry for the trouble that this matter may of caused you Please be assured that I would be more then happy to complete this for youI will submit the refund request to our Audit Department this afternoonOnce this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, [redacted] Customer Care Center Specialist [redacted] Lord and Taylor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of December [redacted] my refund has not been received from Lord & Taylor In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Afternoon, I am writing in regards to the credit for order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI am researched this and found that the return was received and there was a processing error in the credit for the returnI have sent for the return to be processed to your [redacted] accountOnce the transaction is completed you will receive an email from [redacted] notifying you of the creditI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is NOT the full refunded amount as I have mentioned in THREE previous emailsPlease call me sometime this week to resolve In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Tell us why here Dear [redacted] , Good Afternoon! Thank you for contacting Lord and Taylor First and foremost, I would like to apologize for the previous negative shopping experience to which you have encountered while shopping with usI have recently received your case regarding an order that you placed, to which the order did not go through I’m so sorry for the trouble that this matter may of caused you Just if I may clarify the issue at hand – We will be happy to e-mail your bank and request for them to reverse the authorization hold off your account Please provide me with the information as stated below: Bank’s fax number: Name of bank: Amount(s) on hold: Date of purchase: Order number: Last four digits and type of card used I can have this request fulfilled for you as soon as possible, if you do not wish to wait the banks timeframe for the authorization hold removal Due to the inconveniences, I’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, Jahaira C Customer Care Center Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per phone conversation I spoke with Jennifer and informed her that the charges were charge back to my account I contacted [redacted] and they confirm Im awaiting a letter from [redacted] via mail which describes the transaction Once I received it I will forward Not sure why this does not reflect with Lord and Taylor What else can we do to expedite this matter? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed a previous complaint on or about ref# [redacted] in regards to merchandised sold but cancelled by the businessOn a second order, it too was purportedly shipped but never left the business according to trackingAs consumer, an era on their part should be to cancel and not honored since I checked out and had a receiptInitially via the noted complaint the company indicated the purchases would be honored or equivalent substitutesSince the reneged on the previous complaint lodged, I'm refiling this complaint for both orders ( [redacted] and [redacted] )A list of items and comparable substituent for those not now available were providedThey failed to honor the two completed transactions, hence my complaintI desire them to honor all the items sold at the priced I purchased and/or comparable substituent items for ALL the items not now availableSupply/deliver them accordingly Sincerely, [redacted]
Tell us why here Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! Due to the holiday season, our Returns Department is behindI have looked into your order and see that the Kamaye Strappy Suede Sandal had been processed by our Returns Department as of with transaction number [redacted] and a credit of $was applied back to you Lord & Taylor Credit Card account For the frustration with this ordeal, I’d like to forward you a $gift card as a sign of good faithWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send this gift card and I will get the paperwork submitted right away We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] My issues with Lord & Taylor is resolved they refunded my money $Feb**,I made a mistake on the price of the other shoesAfter looking at my statement I discovered I did pay $I appreciate your help Thank - You [redacted]
Hello,Since you do not have your receipt, you will have to provide me with your full credit card # that you used that day to make the purchaseI can then locate your receipt and credit your card back for the $60.00.Thank you[redacted]
Good Morning, I will be more than happy to have the order credited to your accountIf you contact our customer service department they will be able to have this order replaced for youI apologize for the inconvenience Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Good Afternoon, I have had this order refunded on transaction # [redacted] in the amount of $As this item came from the vendor directly I have sent the photo’s that were provided to me to the vendor themselves, to make them aware of the issueI do apologize for any and all inconveniences that you may have had Kind Regards, [redacted] %
Tell us why here Good Afternoon, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer serviceI have researched this order and found that the Jayden Button Leather Boots have been shippedThe Cara Blkle are being shipped from our warehouseI will be more than happy to have 20% credited back to your account for the inconvenience that you have hadI will be able to have this done once the Cara shoes are shippedIt looks like they will be shipping in the next day or soI thank you for bringing this to our attention and allowing me to assist to help get this resolved Heather L [redacted] Service Excellence Specialist [redacted] *** [redacted]
Hello A new gift card is being sent to the customer today VIA ***It is being sent to the following address with the following tracking number Here is the information for the gift cardThe Mailing address is [redacted] ** ***I will [redacted] this out today under tracking number [redacted] ** [redacted]
Tell us why here Dear [redacted] Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with a return from an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both [redacted] along with [redacted] and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I had sent the information to our [redacted] team and they have applied the amount of $from Gift Card # [redacted] back to your [redacted] accountRefund (Unique Transaction ID # [redacted] ) Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Customer Care Specialist [redacted] [redacted] [redacted] ***
Hi ***, This was sent for a refund on the tax and she had been previously advisedI sent [redacted] an email asking for the transaction details bc according to the manual spreadsheet, this had been completed I have not received a response from [redacted] as of yetThe amount refunded was $which had been for the taxNot sure what else I can doLet me know Thanks, Jenn Jennifer S [redacted] Service Excellence Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I hope this is the last time I need to contact this organization I hope they do a thorough review of their processes to prevent this from happening again I also hope they review their mailings policy and dramatically reduce the amount of waste they produce from it So disappointing I certainly will not provide them with my business Thank you Revdex.com for being a moderator to this matter I can't believe its been months since my original request to Lord & Taylor to cease all mailings The sad part is they I will probably receive a few more before it is all said an done Unacceptable Businesses should have much better processes in place to immediately stop mailings Sincerely, [redacted]
Hello [redacted] I have this Revdex.com caseCustomer [redacted] has complained regarding outstanding charges of $and $shown on her [redacted] account for the order from last yearCustomer returned two items back to us and claims that her account was never refunded instead has extra chargesPlease kindly check her account for authorization hold Below listed comment from customer D [redacted] [redacted] [redacted] [redacted]
Tell us why here Dear [redacted] , Good Morning! Thank you for your recent online purchaseWe appreciate your patronage here at Lord and TaylorOrder # [redacted] First and foremost, I would like to apologize for the negative experience you have encountered with usI have recently received your case regarding an item that you have returned, but have ended up being charged $return feeI’m so sorry for the trouble that this matter may of caused you Please be assured that I would be more then happy to complete this for youI will submit the refund request to our Audit Department this afternoonOnce this process has been completed, I will forward you another e-mail indicating that this has been processed accordingly onto your account We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, [redacted] Customer Care Center Specialist [redacted] Lord and Taylor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of December [redacted] my refund has not been received from Lord & Taylor In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Afternoon, I am writing in regards to the credit for order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI am researched this and found that the return was received and there was a processing error in the credit for the returnI have sent for the return to be processed to your [redacted] accountOnce the transaction is completed you will receive an email from [redacted] notifying you of the creditI thank you for your time and patience in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is NOT the full refunded amount as I have mentioned in THREE previous emailsPlease call me sometime this week to resolve In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Tell us why here Dear [redacted] , Good Afternoon! Thank you for contacting Lord and Taylor First and foremost, I would like to apologize for the previous negative shopping experience to which you have encountered while shopping with usI have recently received your case regarding an order that you placed, to which the order did not go through I’m so sorry for the trouble that this matter may of caused you Just if I may clarify the issue at hand – We will be happy to e-mail your bank and request for them to reverse the authorization hold off your account Please provide me with the information as stated below: Bank’s fax number: Name of bank: Amount(s) on hold: Date of purchase: Order number: Last four digits and type of card used I can have this request fulfilled for you as soon as possible, if you do not wish to wait the banks timeframe for the authorization hold removal Due to the inconveniences, I’d like to forward you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with us We truly appreciate your feedback and the time that you took to notify us of this experiencePlease be assured that I have taken your comments and concerns and forwarded them to the appropriate department for reviewWith this, we will be able to prevent horrible ordeals like this from happening again the future and will better our online customer service so our customer’s will have a quick, efficient and pleasant experience Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this I hope to hear from you soon Warmest Regards, Jahaira C Customer Care Center Specialist [redacted]
Hello,Our Service Excellence team will process a refund for the lost packageThank you[redacted]
Helllo,The customer was refunded for the two items on for $ 268.27.Thank you[redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per phone conversation I spoke with Jennifer and informed her that the charges were charge back to my account I contacted [redacted] and they confirm Im awaiting a letter from [redacted] via mail which describes the transaction Once I received it I will forward Not sure why this does not reflect with Lord and Taylor What else can we do to expedite this matter? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I filed a previous complaint on or about ref# [redacted] in regards to merchandised sold but cancelled by the businessOn a second order, it too was purportedly shipped but never left the business according to trackingAs consumer, an era on their part should be to cancel and not honored since I checked out and had a receiptInitially via the noted complaint the company indicated the purchases would be honored or equivalent substitutesSince the reneged on the previous complaint lodged, I'm refiling this complaint for both orders ( [redacted] and [redacted] )A list of items and comparable substituent for those not now available were providedThey failed to honor the two completed transactions, hence my complaintI desire them to honor all the items sold at the priced I purchased and/or comparable substituent items for ALL the items not now availableSupply/deliver them accordingly Sincerely, [redacted]
Tell us why here Good Afternoon, Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5th Avenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! Due to the holiday season, our Returns Department is behindI have looked into your order and see that the Kamaye Strappy Suede Sandal had been processed by our Returns Department as of with transaction number [redacted] and a credit of $was applied back to you Lord & Taylor Credit Card account For the frustration with this ordeal, I’d like to forward you a $gift card as a sign of good faithWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send this gift card and I will get the paperwork submitted right away We appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] My issues with Lord & Taylor is resolved they refunded my money $Feb**,I made a mistake on the price of the other shoesAfter looking at my statement I discovered I did pay $I appreciate your help Thank - You [redacted]