Tell us why here Hi [redacted] , I have been in contact with the PayPal division within our Sales Audit Team and they have issued the refund in the amount of $back to your PayPal account as of today, The refund Unique Transaction ID # with PayPal is [redacted] If you have any questions or concerns, please do not hesitate to reach out to me Kind regards, Jenn Jennifer S [redacted] [redacted]
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have sent to have the 20% credited to your accountI thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage here at The Lord and Taylor First and foremost, I would like to apologize for the issue that have occurred with your online ordersI can assure you that it was not our intent to disappoint you and will rectify the situationI have recently received your case regarding your orders [redacted] and [redacted] for the Duffle Bag and on both orders this item is being in label of created status I apologize that this item is being stuck both timesIt is hard to explain where the issue had occurred whether at the distribution center or [redacted] **I have reached out to our Distribution center and have requested to look into the second order # [redacted] and see if they can ship this order as soon as possible I will be updating you upon their responseAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Thank you for your patience Kind Regards, Neelam M [redacted] Service Excellence Specialist
Tell us why here...Good Morning,I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconviences that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not receieved thatI have reached out to my team that handles our [redacted] transactions and asked them to have this expediteded as quickly as possible for youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L***Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Hello,Our Service Excellence Team will reach out to the customer and have them refundedIf the customer wishes to replace the order, they will assist in that.Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any credits from these orders let alone the few that you are pointing outAdditionally, the few credits you mention wouldn't even nearly reimburse me for the merchandise I've returnedThis matter has now been outstanding for far too long considering I've had it escalated numerous timesWhen I purchase the clothing the expectation, rightly, is for me to pay immediatelyWhy is it that when I return the merchandise, I have to jump through hoops to get money back that I'm rightly owed for the merchandise? I relied on getting back this credit in due time and am still out that money well over one month laterMy next step is to contact the FTC and my attorney general as well as dispute the original charge on my credit card since your company is not making this rightI expect the money I am owed credited back to my account already this is a terrible customer experienceI've purchased and returned from numerous retailers in the same time I'm dealing with this without any issue this is wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for helping us on this headache issueLord and Taylor contacted us for the photos of the watchI have attached several photos in this message showing what happened to the watch after just less than months of wearWe could not take a photo of the watch with water inside and foggy dial now because my husband has not worn it for a long time.I will respond to Lord and Taylor with these photos, and see how they responseBut before a satisfactory solution of both refund and compensation, we don't think it is a good idea to send this watch back to them at the momentWe still doubt the genuine of this watch and I am wondering if there are third party examiners that you might know who can help us identify this watchBest, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedGOOD MORNING ALL ISSUES WERE RESOLVED WITH LORD AND TAYLORI WANNA THANK [redacted] FOR HER HELP SHE DID SUCH A GREAT JOB AND IT WAS SUCH A PLEASURE WORKING WITH HERTHANK YOU AGAIN [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have told me this before and I still never heard back from any one.The only response is to simply send my Images as promised.I don't have time to keep followiand they're getting paid for their time, I'm not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Hello, The below has been completed I reached out to the customer (via email) to place the order with the comparable item(s) (to the $120.00) and I will adjust them to the $with an additional 10% off for the inconveniencesAlso to select next day shipping and that will be refunded as well Kind regards, Kelly F Customer Care Center Specialist Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here...Good Afternoon,I am writing in regards to order [redacted] First and foremost I greatly apologize for all of the inconveniences that you have had with this orderI have researched this and found that the item is on backorderI would like to offer you 20% off the item if/ when it come back in stockAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L***Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Our office offered the customer $30, but also explained to the customer that the issue was forwarded on to the store manager of the store she made the complaints about. The store manager will be dealing with the customer and handling any further compensation from their end. We will not be increasing any compensation from our office.
Good Morning, The credit in the amount of $ has been processedThe transaction number is [redacted] , I ask to allow 3-business days for this to show on your accountThis does vary per financial institutions Kind Regards Heather L [redacted] Service Excellence Specialist Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the Lord and Taylor did not provide any solutions to memy order number is [redacted] and over a month passed, [redacted] admitted they lost the parcel but there is no any response from either Lord and Taylor or [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Good Morning [redacted] , Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding a an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I’m so sorry to hear about the experience you had with us trying to place an order onlineI have reviewed the issue and I do see that there had been pricing issues on the Lord & Taylor website that dayPolicy states, “ [redacted] ” This can be found by scrolling to the bottom of our website and clicking on Pricing Policy located under the heading, Shopping Our SiteWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service I have set up a draft order honoring these prices for you as I completely understand your frustration in this matterI have also honored 2nd day shipping at no additional costThe draft order # is [redacted] and your case # is [redacted] The pricing will be as followed: [redacted] Please be advised that I am seeing limited quantities of these items within our distribution center and store locationsYou may place your order by contacting customer service at ###-###-#### and providing your case number and draft order number as everything is notedYou may also contact myself at ###-###-#### until 4:30PM EST Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Customer Care Specialist E [redacted] O (###-###-####) USA (###-###-####) Canada Lord and Taylor / Hudson’s Bay [redacted] ***
Good Morning, I am writing in regards to the issues that you have had with order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service, I greatly apologize that you have not received thatI have sent for this to be promptly credited to your accountI will email you once the transaction is completed with the details for you recordsAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: $is a joke for the absolutely ridiculous situation that I encountered at Lord and Taylor not good enough and I'm still awaiting my so called phone call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Hi [redacted] , I have been in contact with the PayPal division within our Sales Audit Team and they have issued the refund in the amount of $back to your PayPal account as of today, The refund Unique Transaction ID # with PayPal is [redacted] If you have any questions or concerns, please do not hesitate to reach out to me Kind regards, Jenn Jennifer S [redacted] [redacted]
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have sent to have the 20% credited to your accountI thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Dear [redacted] Thank you for your recent online purchaseWe appreciate your patronage here at The Lord and Taylor First and foremost, I would like to apologize for the issue that have occurred with your online ordersI can assure you that it was not our intent to disappoint you and will rectify the situationI have recently received your case regarding your orders [redacted] and [redacted] for the Duffle Bag and on both orders this item is being in label of created status I apologize that this item is being stuck both timesIt is hard to explain where the issue had occurred whether at the distribution center or [redacted] **I have reached out to our Distribution center and have requested to look into the second order # [redacted] and see if they can ship this order as soon as possible I will be updating you upon their responseAgain, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can Thank you for your patience Kind Regards, Neelam M [redacted] Service Excellence Specialist
Tell us why here...Good Morning,I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconviences that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not receieved thatI have reached out to my team that handles our [redacted] transactions and asked them to have this expediteded as quickly as possible for youAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L***Service Excellence Specialist Lord and Taylor | Hudson’s Bay CompanyPhone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Hello,Our Service Excellence Team will reach out to the customer and have them refundedIf the customer wishes to replace the order, they will assist in that.Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any credits from these orders let alone the few that you are pointing outAdditionally, the few credits you mention wouldn't even nearly reimburse me for the merchandise I've returnedThis matter has now been outstanding for far too long considering I've had it escalated numerous timesWhen I purchase the clothing the expectation, rightly, is for me to pay immediatelyWhy is it that when I return the merchandise, I have to jump through hoops to get money back that I'm rightly owed for the merchandise? I relied on getting back this credit in due time and am still out that money well over one month laterMy next step is to contact the FTC and my attorney general as well as dispute the original charge on my credit card since your company is not making this rightI expect the money I am owed credited back to my account already this is a terrible customer experienceI've purchased and returned from numerous retailers in the same time I'm dealing with this without any issue this is wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for helping us on this headache issueLord and Taylor contacted us for the photos of the watchI have attached several photos in this message showing what happened to the watch after just less than months of wearWe could not take a photo of the watch with water inside and foggy dial now because my husband has not worn it for a long time.I will respond to Lord and Taylor with these photos, and see how they responseBut before a satisfactory solution of both refund and compensation, we don't think it is a good idea to send this watch back to them at the momentWe still doubt the genuine of this watch and I am wondering if there are third party examiners that you might know who can help us identify this watchBest, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedGOOD MORNING ALL ISSUES WERE RESOLVED WITH LORD AND TAYLORI WANNA THANK [redacted] FOR HER HELP SHE DID SUCH A GREAT JOB AND IT WAS SUCH A PLEASURE WORKING WITH HERTHANK YOU AGAIN [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They have told me this before and I still never heard back from any one.The only response is to simply send my Images as promised.I don't have time to keep followiand they're getting paid for their time, I'm not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Hello, The below has been completed I reached out to the customer (via email) to place the order with the comparable item(s) (to the $120.00) and I will adjust them to the $with an additional 10% off for the inconveniencesAlso to select next day shipping and that will be refunded as well Kind regards, Kelly F Customer Care Center Specialist Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here...Good Afternoon,I am writing in regards to order [redacted] First and foremost I greatly apologize for all of the inconveniences that you have had with this orderI have researched this and found that the item is on backorderI would like to offer you 20% off the item if/ when it come back in stockAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible.Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you.Thank you so much for your time in regards to this.Warmest Regards,Heather L***Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Hello,Our Service Excellence team spoke with the customer and the refund was given. The customer was content with the resolution.Thank you.
Our office offered the customer $30, but also explained to the customer that the issue was forwarded on to the store manager of the store she made the complaints about. The store manager will be dealing with the customer and handling any further compensation from their end. We will not be increasing any compensation from our office.
Good Morning, The credit in the amount of $ has been processedThe transaction number is [redacted] , I ask to allow 3-business days for this to show on your accountThis does vary per financial institutions Kind Regards Heather L [redacted] Service Excellence Specialist Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the Lord and Taylor did not provide any solutions to memy order number is [redacted] and over a month passed, [redacted] admitted they lost the parcel but there is no any response from either Lord and Taylor or [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Good Morning [redacted] , Thank you for your recent online inquiryWe appreciate your patronage here at Lord & Taylor I have recently received your case regarding a an issue you had with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again Recently, we have switched over to a new system as a result of the growth with combining both Saks 5thAvenue along with Hudson’s Bay and are currently working through many fields in order to make our systems quick and efficient as well as accurate with the proper information for our customersWe understand this matter is aggravating, but ask for your patience as we continuously work on these issuesBigger and better things will be happening with our online department, so we hope you continue to stay with us for these exciting changes! I’m so sorry to hear about the experience you had with us trying to place an order onlineI have reviewed the issue and I do see that there had been pricing issues on the Lord & Taylor website that dayPolicy states, “ [redacted] ” This can be found by scrolling to the bottom of our website and clicking on Pricing Policy located under the heading, Shopping Our SiteWe appreciate the time you take in order to provide us with aggravating instances so that we can help better our systems and customer service I have set up a draft order honoring these prices for you as I completely understand your frustration in this matterI have also honored 2nd day shipping at no additional costThe draft order # is [redacted] and your case # is [redacted] The pricing will be as followed: [redacted] Please be advised that I am seeing limited quantities of these items within our distribution center and store locationsYou may place your order by contacting customer service at ###-###-#### and providing your case number and draft order number as everything is notedYou may also contact myself at ###-###-#### until 4:30PM EST Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Customer Care Specialist E [redacted] O (###-###-####) USA (###-###-####) Canada Lord and Taylor / Hudson’s Bay [redacted] ***
Good Morning, I am writing in regards to the issues that you have had with order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customers the highest level in customer service, I greatly apologize that you have not received thatI have sent for this to be promptly credited to your accountI will email you once the transaction is completed with the details for you recordsAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Hello,The customer has been refunded the $and our Service Excellence team is sending a $giftcard as an accommodation.Thank you[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: $is a joke for the absolutely ridiculous situation that I encountered at Lord and Taylor not good enough and I'm still awaiting my so called phone call In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]