Tell us why here Good Morning, I am writing in regards to the credit for order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer serviceI have sent for this to be credited promptly and will email you a copy of the transaction information once it is completedAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have sent for this order to be credited to your accountI thank you for your time and patience in this matter and once the transaction is completed I will promptly email you with the transaction information Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have researched this and will be more than happy to have the prices honored for the items or comparable itemsIf you place your order with the customer service representative please reference order [redacted] I will have notes in this order advising we are going to honor the prices that you have originally paidI thank you for your time in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here... Good Morning, I have reached out to the team that handles this issue and am awaiting a response back in order for you to be able to place an order. I asked them to have this expedited as this should have been resolved. I apologize for this inconvience that you have had. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards,
Tell us why here Good Afternoon, I am writing in regards to the return for order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have researched this and found the reason you were issued a gift card is that the billing and shipping address are differentWhen an order is returned and this information is different the system can not differentiate if the order is a gift or not, hence the gift card that is issuedI am showing the gift card was credited to your original form of payment on transaction # [redacted] in the amount of $ I have sent to have the shipping on this order promptly credited to your accountAgain I apologize for the inconvenience and thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: ( [redacted] ) USA Phone ( [redacted] ) Canada Email: [redacted]
Lord and Taylor can't make a determination of the product until we receive the merchandise back. Both our vendor and asset departments have confirmed the merchandise we sell is not counterfeit. So until we get the merchandise back for review we can't make a determination on what can done regarding the watch. The only determination based on the pictures we received is that the watch has been worn. Lord and Taylor has complied in handling the complaint and given the directions needed to further review and assist the customer and have nothing further we can send in regards to the rejections of our responses.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
Good Morning, I will be more than happy to have the credit back to your credit cardI will need the credit card number for this transaction to be completedAs stated in the previous email because the order is from August of I am unable to see the transaction details, I do apologize for thisIf you would please contact me at ###-###-#### I will be able to assist, or if you would like me to call you I will be more than happy to The phone number I was provided is ###-###-#### if there is an alternate phone number I will be more than happy to reach out to youI look forward to hearing back from you to have this resolved for youKind Regards, [redacted] [redacted] Lord and Taylor | [redacted] Phone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Dear [redacted] , Thank you for contacting Lord & Taylor I have recently received your case regarding an issue with receiving a credit you were to receive with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again I have looked into this issue and see that this had been inputted on our Manual Spreadsheet for our Sales Audit Team to complete on They do have noted that transactions had been completed on 2/*/in the amount of $each, totaling $Please be advised, because they are separate transactions, you will see it as credits for $I have emailed our Sales Audit Team to look into this since you are not seeing the credit on your Lord & Taylor Credit Card accountI greatly apologize for all the frustrations this had causedAs soon as I hear back from Sales Audit, I will reach out to youPlease be advised that they are here Monday-Friday so I should receive a response as early as Monday Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Service Excellence Specialist
Tell us why here Good Afternoon, I am writing in regards to the credit of $First and foremost I apologize for the inconveniences that you have had with this orderI had sent to have your [redacted] s credited for the $The credit was made but in error it was made for $14.60, I have made the correction and had the $ credited on transaction # [redacted] I thank you for your time and patience in this matter, and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not close this case until I receive my refundthe customer service with Lord & Taylor said that they refunded my acct over a weeks and when I contacted them to tell them I still have not seen my refund they blamed the credit card companySo I contacted the credit card company and I was told they never issued the refund --- Now this response is confirming what the credit card company said --- they never issued my refund - In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Morning [redacted] , I am writing in regards to the recent inquiry of the authorization holds on your accountFirst and foremost I greatly apologize for the inconvenience that you have had with thisWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have researched and found no orders that successfully went throughI will be more than happy to have the holds taken off of your account promptly for you, I just ask that you please provide me with the following information and I will have this done immediately for youI need the fax number to the bank, the amounts of the holds (I am unable to view those) and if there is a person or person’s that this should be the attention toAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Customer, [redacted] ***, would like her online profile/online account deletedHer information is as follows: [redacted] Daytime Phone: ###-###-#### E-mail: c [redacted] Profile was deleted from our systems at 11:14AM Customer was notified of the completion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Provided are the items selected or comparable alternatives: ** [redacted] ** [redacted] ** [redacted] ** [redacted] [redacted] *** On the other order item not yet receivedI desire the following item below as a substitute for order: [redacted] ; I really prefer that item ordered be located; it purportedly has a tracking as provided below: [redacted] [redacted]
Good Morning, I am writing in regards to the promotional code that did not workFirst and foremost I greatly apologize for the inconvenience that you have had with this itemWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI will be more than happy to honor the price that would have been paid with the promotion of $If you have placed an order I just ask for the order number so I am able to have the proper amount credited to your accountI apologize again for the inconvenience and look forward to hearing back from you soon Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada [redacted]
Hi [redacted] , Sales Audit had just reached out to me and advised that the credit is now posted to your Lord & Taylor account [redacted] We truly do thank you for your patience in this matterFor your inconvenience with this ordeal, I would like to send you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send thisIf you have any questions or concerns, please do not hesitate to reach out to me Kind regards, Tell us why here
Good Afternoon, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadI will be more than happy to have the adjustment to issuedI will send for the Pay Pal to be creditedYou will receive and email once this is completedI thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here Hello [redacted] , First and foremost thank you for taking the time to speak with me today about order [redacted] I do apologize for all the frustration that was caused with getting the refund correctedI have taken care of all of the refunds with order [redacted] I have attached a copy of all of the credits done by myself todayThe total amount you should see credit to your card is $ As a token of my sincere apology I will be sending you a $gift card via [redacted] with a tracking number of [redacted] If you should have any questions please feel free to reach out to me any time at [redacted] or [redacted] Thank you Terri Teresa H [redacted] Customer Service Supervisor, Call Center [redacted] Hudson’s Bay [redacted] *
Tell us why here Good Morning, I am writing in regards to the credit for order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadWe at Lord and Taylor strive to give our customers the highest level in customer serviceI have sent for this to be credited promptly and will email you a copy of the transaction information once it is completedAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have sent for this order to be credited to your accountI thank you for your time and patience in this matter and once the transaction is completed I will promptly email you with the transaction information Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Tell us why here Good Morning, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have researched this and will be more than happy to have the prices honored for the items or comparable itemsIf you place your order with the customer service representative please reference order [redacted] I will have notes in this order advising we are going to honor the prices that you have originally paidI thank you for your time in this matter and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here... Good Morning, I have reached out to the team that handles this issue and am awaiting a response back in order for you to be able to place an order. I asked them to have this expedited as this should have been resolved. I apologize for this inconvience that you have had. As a token of an apology for the trouble and aggravation, I would like to forward you a $25.00 gift card. While I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faith. If you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible. Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to this. I truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I can. For more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you. Thank you so much for your time in regards to this. Warmest Regards,
Tell us why here Good Afternoon, I am writing in regards to the return for order [redacted] First and foremost I greatly apologize for the inconvenience that you have had with this orderWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have researched this and found the reason you were issued a gift card is that the billing and shipping address are differentWhen an order is returned and this information is different the system can not differentiate if the order is a gift or not, hence the gift card that is issuedI am showing the gift card was credited to your original form of payment on transaction # [redacted] in the amount of $ I have sent to have the shipping on this order promptly credited to your accountAgain I apologize for the inconvenience and thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: ( [redacted] ) USA Phone ( [redacted] ) Canada Email: [redacted]
Lord and Taylor can't make a determination of the product until we receive the merchandise back. Both our vendor and asset departments have confirmed the merchandise we sell is not counterfeit. So until we get the merchandise back for review we can't make a determination on what can done regarding the watch. The only determination based on the pictures we received is that the watch has been worn. Lord and Taylor has complied in handling the complaint and given the directions needed to further review and assist the customer and have nothing further we can send in regards to the rejections of our responses.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]
Good Morning, I will be more than happy to have the credit back to your credit cardI will need the credit card number for this transaction to be completedAs stated in the previous email because the order is from August of I am unable to see the transaction details, I do apologize for thisIf you would please contact me at ###-###-#### I will be able to assist, or if you would like me to call you I will be more than happy to The phone number I was provided is ###-###-#### if there is an alternate phone number I will be more than happy to reach out to youI look forward to hearing back from you to have this resolved for youKind Regards, [redacted] [redacted] Lord and Taylor | [redacted] Phone: (###-###-####) USAPhone ( ###-###-####) CanadaEmail: [redacted]
Dear [redacted] , Thank you for contacting Lord & Taylor I have recently received your case regarding an issue with receiving a credit you were to receive with an order you’ve placed onlineAs a result of this, you had called into our Customer Service Center and was unable to receive resolution for this matterPlease let me extend my most sincere apologies for the frustration and time spent in regards to this matterPlease be assured that I have taken all of your comments and concerns into consideration and have forwarded them off to the appropriate departments for reviewWith your feedback, we can help mold our customer service and systems into a more efficient and customer-friendly experience so that aggravation ordeals like this will not happen again I have looked into this issue and see that this had been inputted on our Manual Spreadsheet for our Sales Audit Team to complete on They do have noted that transactions had been completed on 2/*/in the amount of $each, totaling $Please be advised, because they are separate transactions, you will see it as credits for $I have emailed our Sales Audit Team to look into this since you are not seeing the credit on your Lord & Taylor Credit Card accountI greatly apologize for all the frustrations this had causedAs soon as I hear back from Sales Audit, I will reach out to youPlease be advised that they are here Monday-Friday so I should receive a response as early as Monday Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Jenn Jennifer S [redacted] Service Excellence Specialist
Tell us why here Good Afternoon, I am writing in regards to the credit of $First and foremost I apologize for the inconveniences that you have had with this orderI had sent to have your [redacted] s credited for the $The credit was made but in error it was made for $14.60, I have made the correction and had the $ credited on transaction # [redacted] I thank you for your time and patience in this matter, and for being a valued customer with Lord and Taylor Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will not close this case until I receive my refundthe customer service with Lord & Taylor said that they refunded my acct over a weeks and when I contacted them to tell them I still have not seen my refund they blamed the credit card companySo I contacted the credit card company and I was told they never issued the refund --- Now this response is confirming what the credit card company said --- they never issued my refund - In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here Good Morning [redacted] , I am writing in regards to the recent inquiry of the authorization holds on your accountFirst and foremost I greatly apologize for the inconvenience that you have had with thisWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI have researched and found no orders that successfully went throughI will be more than happy to have the holds taken off of your account promptly for you, I just ask that you please provide me with the following information and I will have this done immediately for youI need the fax number to the bank, the amounts of the holds (I am unable to view those) and if there is a person or person’s that this should be the attention toAs a token of an apology for the trouble and aggravation, I would like to forward you a $gift cardWhile I am aware that this does not remedy the horrible experience, I do hope that it will be a step in the right direction in restoring your faithIf you would be so kind, please provide a valid mailing address that I may forward this out to you as soon as possible Again, please accept my most sincere apologies for all the trouble that you have experienced in regards to thisI truly understand how frustrating this matter is to you and would like to assist in turning this experience into a more positive one anyway that I canFor more questions or concerns, please feel free to contact me through e-mail or via phone and I will be more then happy to assist you Thank you so much for your time in regards to this Warmest Regards, Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada Email: [redacted]
Customer, [redacted] ***, would like her online profile/online account deletedHer information is as follows: [redacted] Daytime Phone: ###-###-#### E-mail: c [redacted] Profile was deleted from our systems at 11:14AM Customer was notified of the completion
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] Provided are the items selected or comparable alternatives: ** [redacted] ** [redacted] ** [redacted] ** [redacted] [redacted] *** On the other order item not yet receivedI desire the following item below as a substitute for order: [redacted] ; I really prefer that item ordered be located; it purportedly has a tracking as provided below: [redacted] [redacted]
Hello,Our Service Excellence Team is contacting the customer to rectify the issue.Thank you[redacted]
Good Morning, I am writing in regards to the promotional code that did not workFirst and foremost I greatly apologize for the inconvenience that you have had with this itemWe at Lord and Taylor strive to give our customer’s the highest level in customer service and I apologize that you have not received thatI will be more than happy to honor the price that would have been paid with the promotion of $If you have placed an order I just ask for the order number so I am able to have the proper amount credited to your accountI apologize again for the inconvenience and look forward to hearing back from you soon Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company Phone: (###-###-####) USA Phone ( ###-###-####) Canada [redacted]
Hi [redacted] , Sales Audit had just reached out to me and advised that the credit is now posted to your Lord & Taylor account [redacted] We truly do thank you for your patience in this matterFor your inconvenience with this ordeal, I would like to send you a $gift card as a sign of good faith for this ordealWhile I understand that this does not make up for the aggravation and time spent on this, I do hope that it will be a step in the right direction to restore your faith with usPlease let me know where I can send thisIf you have any questions or concerns, please do not hesitate to reach out to me Kind regards, Tell us why here
Good Afternoon, I am writing in regards to order [redacted] First and foremost I greatly apologize for the inconvenience that you have hadI will be more than happy to have the adjustment to issuedI will send for the Pay Pal to be creditedYou will receive and email once this is completedI thank you for your time and patience in this matter Kind Regards Heather L [redacted] Service Excellence Specialist Lord and Taylor | Hudson’s Bay Company [redacted] *** [redacted]
Tell us why here Hello [redacted] , First and foremost thank you for taking the time to speak with me today about order [redacted] I do apologize for all the frustration that was caused with getting the refund correctedI have taken care of all of the refunds with order [redacted] I have attached a copy of all of the credits done by myself todayThe total amount you should see credit to your card is $ As a token of my sincere apology I will be sending you a $gift card via [redacted] with a tracking number of [redacted] If you should have any questions please feel free to reach out to me any time at [redacted] or [redacted] Thank you Terri Teresa H [redacted] Customer Service Supervisor, Call Center [redacted] Hudson’s Bay [redacted] *