Convergence Technologies, Inc.

For the response to this bidder's complaint, we are going to attach the email sent directly to the bidder regarding the *** pillows in question. Here also is the response already sent directly to the bidder. Team and Ms***, I've looked into this and nowhere does either ***
show they come in a 2-pack. The first item *** is a sided pillow (one side firm - one side soft) and the model number is ***, *** it, this is only two-sided pillow. The second item *** is also a *** pillow, but again, I cannot find a 2-pack listed anywhere on this item. We use the stock photo as the thumbnail photo and include actual photos of the item to help us with identification and location of the items. Bidders find the secondary picture very valuable as identification at removal when picking up their items. However, bidding is to occur based on the description and neither items says it comes in 2. I ***d the model number of the first item and ALL come back as 1-two sided pillow. So the listing was correct. If the second pillow was not found in the wrapping shown on the auction photo and without a lotting tag, then either it's not the right *** or a customer has taken it from it's packing and then laid the item out of place on another auction's skid. No refunds are due if Ms*** received *** pillows. I've reached out to the manager and the staff at the *** location and coached them all on customer service protocol. We want our bidders to leave happy and feeling as though they received a great deal!! Thank you for bringing this to our attention, the matters have been discussed on the warehouse level and I've instructed our support team to stop the refund process and this issue is now closed

Revdex.com Complaint ID:
*** April 28, *** *** *** *** *** *** *** ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process. *** *** has only registered to bid with us beginning March, and does not understand the online auction process; we will respond to her complaint below and educate *** *** about protocol and definitions *** *** has been issued a refund for the item in her complaint but not for the other two items she kept on the invoice. We were quite surprised that she didn’t cancel the complaint right away Our lotters do not necessarily take the items out of the boxes they arrive in, they open the boxes and look inside at the product, if they notice parts missing, the lotters note it on the auction, such as the controller that was missing. There was no attempt to be misleading or fraudulent in our descriptions and would hope that *** *** would refrain from using such terminology in the future. A reminder that the bidder too, has a responsibility to check their items PRIOR to leaving our warehouse and we have signs posted stating such at the warehouse checkout areas. It takes all of us to make this a rewarding and a mutually beneficial opportunity for all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com Complaint ID:
*** March 21, *** * *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process. It is very important to understand why we answer with the same sentences on every complaint. Because we do strive to be transparent and we do sell secondary market products from overstock, customer returns and shelf pulls. We do not hide that we sell secondary market items; on the contrary, we advertise it. This is what allows our bidders to receive merchandise at a fraction of retail pricing, because it is secondary market productsTo further help our bidders understand what they are bidding for and to add to the descriptions of the items, we have established primary categories in which we list our items; APPEARS new, open box and damaged. We list these definitions in the terms and conditions on each and every auction, we post signs with these definitions in all warehouses and we train our employees to learn the definitions of the categories to try to explain again to bidders in person during the removal period at each locationA common mis-conception is that APPEARS new is mistaken for brand new. We rarely receive brand new itemsHere are the terms and definitions copied directly from the auction websiteCondition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the itemCondition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arisingCondition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these itemsAn item noted as APPEARS new will not necessarily warrant a refund if the box is damaged or if the item is in a box other than the original manufacturer’s box. Each warehouse manager has the discretion to determine if a complaint will receive a refund. All managers, employees and locations are monitored and coached with unexpected visits from corporate personnel to ensure that our policies and procedures are followedMr*** failed to mention in his complaint but was very clear in the email chain with our support team, is that he did receive a refund that very day on another item. He was issued his one-time-only courtesy refund(Email chain attached.) Mr*** then goes on to explain that he was upset because he had won these same items at another of our locations, for cents, but won the current items for $16. Both were won at a substantial percentage savings off of retail pricingAlso in Mr***’s emails, he explains that he was in retail for over years which may lend itself to some confusion because we are not a retail establishment; we are a secondary market online auction establishment. Mr*** also stated in his emails that he will “…see how much trouble I can cause on social media and with the Revdex.com for the principle of it.” He further states “Thanks for giving me a mission!!” We are sorry that Mr*** feels that after all the years of bidding on our website and receiving and benefiting from great deals, he will make it his mission to defame our good nameWe will not be offering a refund and strongly suggest that Mr*** simply stop bidding on items at the *** location and stay with the other locations that he is happy with the service and the personnelMr*** is a very long time bidder with us so we prefer to educate him on the processes, procedures and terms to keep him as our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Brian *** This is an absolute blatant lie! If they actually looked at the auction listings and the photos from their site only, they would see its totally different model numbers!! I did not receive what was auctioned, what was listed as a powered Bluetooth speaker turned out to be a NON powered speaker only and is box of ! I mean look at the model number on the box and the model number that was on the listing TOTALLY DIFFERENT MODEL NUMBERS!!!! and again I DID notify the employee at the warehouse prior to leaving and he even agreed it was totally different model numbers but said all sales are final!! I ask *** review this one last time !

Revdex.com Complaint
*** October 13, *** *** *** *** *** ***
*** *** ** *** Daytime Phone: ###-###-#### E-mail: *** At Fast Track It, we strive to be transparent in all our business endeavors. We auction secondary market items via our online platform. We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction. In addition, we have assigned categories to help bidders see what we see. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock. Although we value Mr*** as a bidder, he has chosen to close his bidder account which we honored. We have posted on our website, included in the terms and conditions of each auction and even had signs created for each warehouse location that explain the terms and conditions. Items listed as open box or damaged ARE NOT ELLIGIBLE FOR A REFUNDWe ask that if the bidder chooses to bid on open box or damaged items, please-please-please preview the item PRIOR to placing a bid. If the bidder takes that one step or preview it would eliminate these complaints completely. We’ve attached the photo and description directly from the website in which Mr*** bid and it clearly shows damage to the box. We must ask that every bidder preview the items PRIOR to placing a bid and Mr***l does have the responsibility to check his items PRIOR to leaving the warehouse. We clearly state that we don’t test items, assemble items or verify completeness. We DO however, try to categorize the items based on what we see using the following categoriesCondition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the itemCondition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arisingCondition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these itemsMr*** agreed to these terms and conditions PRIOR to being able to place a bid on our website. Mr*** has also been bidding and winning with us for a few years and understands the policies, classifications and procedures. We are sad to lose him as a bidderWe will not be issuing a refund on this item

Revdex.com Complaint ID:
*** June 8, *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to be transparent in all our business endeavors. We offer secondary market items from customer returns, shelf pulls, overstock and floor/display models*** was offered a full refund in her original email correspondence with our support staff upon return of the item(Email chain attached) The offer still stands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Whomever the company has appointed as their designee to address these matters has woefully failed to meaningfully address ANY of the concerns I have put forth regarding my specific situation and broader, similarly troubling practices and policies this company steadfastly clings to for unfathomable reasons.Let me first say that through my interactions herein with the company representative they have not made any effort whatsoever to identify themselves neither by name nor by titleFor all I know, we could be engaging in this administrative remedy process with someone unauthorized by the company to engage in such a processBeyond that it forces a consumer to draw a very, very dour and negative conclusion about how little the company and certainly the person speaking on behalf of the company values things that I find fundamental in my business dealings: transparency and accountability.In one of my emails to the company's support mechanism, I summed up the situation this way: "Your company offered items it did not have, posted fraudulent charges to my account for items that you did not have, then when the fraud was discovered, you refuse to refund the moneyWhen I take the only avenue of relief available to me, I am considered persona non grata because I refuse to bear the financial burden of your fraud." The company has failed to take any responsibility for the glaring inaccuracies in its own listingsThe company further failed to consider that it is an untenable position for a number of reasons for a company to refuse to void a transaction that is so clearly and plainly predicated on fraudThat is shocking and disappointing.The company in it's latest response stated, "We stand by our integrity, ethics and our policies." I can do nothing but politely challenge this statement for being almost pure satireFrom what I have seen and experienced, the company and it's policies are standing alone, because they are devoid of ethics and integrityEthics can be defined as "moral principles that govern a person's behavior or the conducting of an activity." And I find it objectionable that the company asserts that perpetuating fraud, ripping off a customer with said fraud, failing to ackowledge the fraud once it has been laid bare in front of them, and then failing to take any corrective measureSomeone with ethics and integrity wouldn't behave that way, wouldn't stand behind policies or institutions that value such nonsense, and certainly label such morally bankrupt behaviors and actions as ethicalThat is absurd beyond words and utterly insulting.Finally, the company states, "A bidder's privilege, not right, privilege to bid is revoked once that bidder keeps his item and gets his money returned." The irony of this statement is that I from the very onset of this drama wanted to give the worthless facsimiles I received BACK TO THE COMPANYIn fact, the documentation THE COMPANY SUBMITTED generally supports thisI have attached PDS where I have either redacted all but the relevant statements or highlighted the pertinent partsPlease review these and you van see that I have repeatedly and STILL NOW offer the return of those itemsThey are doing nothing but taking up space in my attic and serving as a reminder of this rotten situation every time I walk past them.Madame or Mister Respondent seems shocked that despite all this I would want to still bid in their auctionsThe truth is they offer some really amazing stufftruly, truly amazing bargainsAnd the people who work at the auction sites have been pleasant helpful when needed, and professionalI don't have any complaints or qualms with them or that part of the experienceI have major unresolved objections to policies, organizations, and leaders of those organizations who take advantage of customers by policy or by their actionsThat is why we are here -- because I felt a moral obligation to stand up to things that take advantage of me and others. If they want their items back, they can have themThey do me no good, I never wanted them, and I never asked for themI have been trying to give them back for months, but they just won't take them backMister or Madame Company representative, why not take those items back and reinstate me as a bidder? You know who I am, you know how to contact mePlease take them back.I am hopeful that someone at this company will see that this is a situation that can so easily be resolved
Regards,
*** ***

The same preview times and opportunities are available for all biddersThis appears to not be a fit platform for this particular bidder needs, we don't offer new unused items, we offer secondary market items. That may mean that the item has been previously used and returned to the seller for refund.This bidder has already received the one time only Courtesy refund, no refund will be offered on this item

Upon further examination of the Onkyo receiver, what was given to me was not what was bid on ,or what I received The box was correct, but that was all, as I stated earlierthis was not only a used device, most likely years old due to the model a model The posting stated that it appeared new, well no one opened the box to view it, the unit in the box was silver, the model,I bid on is black, the unit in the box was a return,where someone put their old receiver in the new box and returned it, and without the remoteWhat I received was someones old, non working ,dirty ,discontinued model, what I bid on was a model , that "Appears New" In summary, I did not get what I bid on, and because the description was deceptive, the bidding was much higher that the value of the old receiver

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My ask to reproduce the sent email to my account was not granted because there was no email and now they are saying I "unsubscribed" to their email blast, this is not going anywhereIf you reference my first contact with service, does it appear like I'm aware of an extension? Or does it appear that there might have been a problem that I was unaware of? I made reference that I never got an email alert in my inbox nor my junk folder And to say they "Strongly suggest" I consider using the platform? So should everyone else! To speak to customers in this fashion is outrageous and the only reason I'm responding now is to at least have a record of how ridiculous they treat and talk to customers that take issue with a one off situation Regards,
*** ***

Revdex.com Complaint ***August 17, 2017*** ***
*** *** **
*** ** ***Daytime Phone: ###-###-####Fax: ###-###-####E-mail: ***At Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our online platform
We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock Mr*** has already received his ONE-TIME-ONLY COURTESY REFUND on another date so that option is no longer available. Although we value Mr*** as a bidder, we must ask that he preview the items PRIOR to placing a bid Items listed as the “open box” category are not available for the refund option We clearly state that we don’t test items, assemble items or verify completeness We DO however, try to categorize the items based on what we see using the following categories.Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the item. Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arising. Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these items. Mr*** agrees to these terms and conditions PRIOR to being able to place a bid on our website We will not be offering a refund on this item.---MRC NOTE: Please see attached PDF original response

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate that Fastrack has agreed to refund the purchase price of the RV coverI returned the cover on Nov 4th and have received a confirmation of creditI am just waiting on the refund to be issued to my cardOnce the refund is credited to my acct, I will consider the matter closed. I would like to stay the employee that accepted my return at the warehouse on Nov was courteous and he did apologize for the mistake which I did appreciate
Regards,
*** ***

Revdex.com Complaint ID:
*** June 20, *** * *** *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to be transparent in all our business endeavors. We offer secondary market items from customer returns, shelf pulls, overstock and floor/display modelsSince we offer secondary market items, the boxes may not match the items inside. While our lotters (the people that take the photos, download the descriptions and post auctions to our website) try to be accurate, they sometimes miss things. That being said, we also ask that the bidder, take the time PRIOR to leaving our building to inspect the items they won. If the item described does not match was they are receiving, this is the time to bring it to the attention to the removal staff PRIOR to leaving our buildingsMr***, in his own words via his email to our support staff and his conversation with the owner of that location, did not do so. He also admits that he arrived late in the day and was checking out after the removal period ended. (email chain attached) Mr*** refuses to take responsibility to inspect his items PRIOR to leaving our premises, he refuses to adhere to any of the policies and procedures that we must have in place to continue in business. Mr*** does not preview his items PRIOR to placing a bid, he arrives late to removals, he doesn’t inspect items PRIOR to leaving our buildings , he is argumentative and rude to our staff, he filed chargebacks on his items so he has the items and his money. For all these reasons, we no longer wish to do business with Mr*** We will not be reinstating Mr***’s bidding privileges. If Mr*** attempts to re-register as a bidder, this will be considered fraud and will be prosecuted to the fullest extent of the law Mr*** is not welcome at any of our locations (listed in full on our website), if Mr*** attempts to enter our premises, this will be considered trespassing and will be prosecuted to the fullest extent of the law Mr*** is not welcome to communicate with any of our staff, if he continues this will be considered harassment and will be prosecuted to the fullest extent of the law

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Well looks like we are not going to work this out via the Revdex.com, this is certainly a fraud issue at this point, auctioning a a item that was not in the box I have thrown many items in the trash that I purchased,but I took a risk, but this was not what was advertised, or what I paid for I have made a goodwill effort to come to a agreementIt is unfortunate that I will have to take another avenue The so called preview is a joke, the locations are not convenient, viewing times are limited and testing is not possible.For $you sold me a used model that I did not bid on
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is Fast Track It claims I should be reviewing the photos for open box itemsThe company is intentionally posting photos that hide the items true conditionIn this case there were only photos of the back of the smokerThis prevented any bidder from seeing the front and inside of the smoker that are caked in foodThey also make their “inspection” hours impossible for anyone with a full time first shift job to attendThey’re Wednesday from 12-2pmI work during these timesThey company is purposely hiding the true condition of the “open box” projects to make a profit.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will return the product to the warehouse where it was picked up with a refund issued!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com Complaint ID:
*** February 1, *** * *** *** *** ** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process. We’ve attached the auction posting to show that the TVs were clearly advertised as “Customer Return Electronics are recommended for the Professional Buyer as some items may have issues and need repair or may only be good for parts”(Actual auction listing attached)We stressed on the auction website (attached) and on the terms and conditions (attached) that these may only be good for parts that the bidder has a responsibility to inspect the items prior to placing a bidMr*** did not attempt to inspect the items. And although he agreed to the terms on separate occasions prior to being permitted to bid, Mr*** completely dis-regarded the description clearly stating that these items may only be good for partsAs a result of Mr***’s blatant disregard of all policies and procedures, we have decided that this is not a good fit relationship. We are terminating Mr***’s bidding privileges and severing all professional ties with Mr***. Mr*** is not to attempt to re-register as a bidder, this will be considered fraud. Mr*** will not be receiving a refund for the items he purchased that were correctly, purposefully and clearly described