Convergence Technologies, Inc.

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ April 28, 2017 [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.  Ms. [redacted] has been bidding with us for a few years now and should be familiar with our processes but we will respond to as many of her complaints as possible below and educate Ms. [redacted] about protocol and process. Ms. [redacted] should be aware of and track what she is bidding on and what she has won.  If for some unforeseen reason, she does not receive her invoice or paid receipt, she can contact our support team and have it re-sent to her immediately.  We have specific removal dates for each warehouse location and bidders must agree to the pickup times and terms PRIOR to placing a bid on our website.  If the bidder does not come on the allotted removal times, they forfeit their items, not refunded, forfeited.  However, because we understand there are circumstances beyond our control, we have always had a policy in place that allows an additional removal period for just those instances.  (If your removal is scheduled for this Thursday and Friday, we also keep the product available the following Thursday and Friday for removal.)  We do not have the space to store items for more than a 2 week period.  After the 2nd removal period, the items are forfeited and re-lotted to be put up for auction again.  It is the bidder responsibility to make sure PRIOR to bidding that they are available to pick up their items on the specified removal dates. Please note, items will be consolidated and moved for the 2nd COURTESY week of removal since we are prepping new auctions and need the space.  Items will be harder to find if you miss your removal dates and wait until the 2nd COURTESY week to pick up.  The 2nd week is a courtesy we offer, but the actual removal dates that the bidder agrees to prior to placing a bid are the only dates we MUST have the items available. If bidders take advantage of the preview times (also specific at each warehouse location) every warehouse has outlets available to plug items in to see if they power up, because we work out of warehouses, outlets are typically not located in the walls, but instead on the huge metal poles that run through each warehouse.  If you cannot locate an outlet, please reach out to the warehouse manager for help, please don’t disrupt the lotters during non-removal days. We are extremely clear on our descriptions and that we DO NOT TEST ITEMS.  We do not ASSEMBLE items, we do not VERIFY that all pieces are included in items.  We offer secondary market items.  That means that everything we get is a return, a shelf pull or an overstock item.  The bidders must take some responsibility to come to preview and check out the items they are interested in bidding on PRIOR to placing a bid. A reminder that the bidder too, has a responsibility to check their items PRIOR to leaving our warehouse and we have signs posted stating such at the warehouse checkout areas.  It takes all of us to make this a rewarding and a mutually beneficial opportunity for all.  We are not offering refunds to Ms. [redacted] and cannot stress enough the importance of shared responsibility to make the online auction process mutually beneficial for both parties.  Please preview the items PRIOR to placing a bid.  Please request a receipt if you have not received one.  Please make sure you can attend the listed removal dates PRIOR to placing a bid. We hope Ms. [redacted] will continue to enjoy savings of up to 90% off retail pricing through our online auction process of secondary market items!!

At Fast Track It, we strive to be transparent in all of our business endeavors. Mr. [redacted] was absolutely correct in his complaint.  He bid on, won and paid for a table at our location therefore he is entitled to have exactly what he paid for.  I have been in constant contact with...

Mr. [redacted] to resolve this matter to his satisfaction.  I apologized to Mr. [redacted] and am truly sorry for the unfortunate events that occurred. Mr. [redacted] graciously accepted my apology.  We have educated both the warehouse staff and the support staff on the proper procedures to follow to be in compliance with our company standards.  The solution that Mr. [redacted] and we have agreed to is as follows:  1.  Mr. [redacted] has already received a full refund on his original purchase2.  We've located another table and will continue to look for matching chairs that we will give to Mr. [redacted] at no cost.3.  Upon approval from Mr. [redacted], the table and chairs that we locate for him and upon his approval will be available for pickup at the same location.4.  If Mr. [redacted] is not satisfied with the table and chairs that we currently have available, we will continue to search for them as product arrives. We appreciate Mr. [redacted] as a loyal customer and wish for a continued and prosperous business relationship for all!!

Revdex.com Complaint #[redacted] Bidder #[redacted] [redacted]   Additional Response- August 16, 2016 As a secondary market we know that our items will not be “perfect” or “first quality”. Our Bidders are able to name their own price and get incredible deals on a variety of products paying a fraction of the original retail. Because of the nature of our business, all items are sold “As Is” without warranty and refunds are not offered on “Open Box” or “Damaged Items”. For items listed as “Appears New”, a Bidder may receive a refund or adjustment as long as it is handled prior to leaving the warehouse. WARRANTY & CONDITION OF ITEMS SOLD: All items are sold "AS IS, WHERE IS” with NO WARRANTY expressed or implied by the lot number affixed to the item. This sale is to the business community as "equipment" & "inventory" without any implied or expressed warranty. Descriptions are believed to be accurate but not guaranteed. When you are not certain of the condition or use of an item please bid accordingly. We offer times for Bidder’s to preview items, so they can knowingly bid. If they choose not to utilize the Preview period, then they must bid accordingly.

Revdex.com Complaint...

[redacted]                                   ...⇄ October 13, 2017   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track It, we strive to be transparent in all our business endeavors.  We auction secondary market items via our online platform.  We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction.  In addition, we have assigned categories to help bidders see what we see.  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.  Being an online company, by means beyond our control, the website may go down.  We have an internal IT department that works staggered shifts in order to anticipate and remedy any website occurrences, hopefully before it becomes an outage.   In the event that our website does suffer an outage, in order to be fair to ALL bidders, we may extend the auction times to allow ALL bidders the equal opportunity to place bids. Mr. [redacted] did get sent our notice to his email on file, which we sent via email blast to all bidders, explaining the outage and the extension of closing times.  (Notice attached) The 2 auctions that Mr. [redacted] refers to in his email correspondence with our support staff were extended due to the outage.  Below are the links and ending dates/times for the extended closings.  We did NOT relist the auction, or delete the current bids; we extended the auction to allow ALL bidders equal opportunity. 1736 - [redacted] Fasttrackazon Inventory Sale October 6 2017 Internet Only Auction - October 6, 2017 9:45 AM EST   1193 - [redacted] Fasttrackazon Inventory Sale October 7 2017 Internet Only Auction - October 7, 2017 11:30 AM EST Mr. [redacted] also had the opportunity to continue bidding on the extended auctions, which he did as you can see from the attached bidding detail.  Although we understand Mr. [redacted] being upset at not being the final winning bidder at the price when bidding became unavailable to other bidders, we do take offense at his language and demeanor towards our company and our associates. We are an online company, we communicate online.  We offer email support and live chat support.  Demands and threats to file complaints will not deter our policies. Sometimes, the online auction process it not a good fit for all people.  We appreciate and value our bidders and hope to build long term lasting relationships with our bidders, but unfortunately, there are some times that a bidder cannot understand or accept our policies and decisions that we make for the benefit of ALL bidders.  Rather than taking bidding privileges from the bidder, we ask that they simply pause and decide if this is a good fit platform for them.

Revdex.com Complaint ID:  [redacted]                                   ...⇄ May 15, 2017   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.  Mr. [redacted] did file a chargeback with his credit card company and they too found that he was responsible for the debt.  He placed the bid and waited 6 days to contact our support team stating that there was a bidding error after the auction closed and after he was charged.  Mr. [redacted] notes that the slot machine was “a non working item I might add”  that leads us to believe, he did place the max bid to outbid other bidders and upon learning that the machine didn’t work, simply has buyer’s remorse and tried various means of getting his money back.  Mr. [redacted]’s max bid was indeed in line with other winning bids for other machines which he conveniently did not include the remaining 8 pages of winning bids that would have shown the range of winning amounts (full winning amounts attached). Bidding on the machine Mr. [redacted] won as shown in the administrative only back screen (attached) also shows that Mr. [redacted]’s max bid was indeed in line to another bidder’s max bid amounts. Mr. [redacted] has not upheld his responsibilities to verify his bids, arrive for removal times, have a valid credit card on file to cover his bids nor made a reasonable attempt to contact us prior to the close of this auction stating that he had placed a mis-bid.  We will not be issuing Mr. [redacted] a refund for the slot machine.

Revdex.com Co*plaint #[redacted] Response Bidder # [redacted] and [redacted]) #[redacted]   The Bidder claims to understand the terms of the Auction, stating that all items are sold “As Is” but is not happy with the terminology used to describe items...

listed in the auction. These descriptions are stated in the terms of each auction that are agreed to prior to bidding. From Auction Terms: Condition notation of "Appears new": these are ite*s that appear to be in a new condition or have never been used previously. These ite*s are not tested for functionality or co*pleteness -for ite*s that are *arked "appears new" a bidder *ust exa*ine the ite* thoroughly when picking up. If the ite* does not appear new or unused or if there is an issue, the bidder *UST report this to 2*C *anage*ent, Inc. prior to leaving the pre*ises. Once the bidder has left the pre*ises with the ite*, 2*C *anage*ent, Inc. cannot issue any refund for issues arising with the ite*. Condition notation of "Open Box": Ite*s *arked "Open Box" indicate that they could co*e fro* a *ultitude of circu*stances - shelf pulls, overstock, returns. An open box ite* could be inco*plete and has not be tested for functionality. 2*C *anage*ent, Inc. cannot issue refunds on these ite*s if there are issues arising. Condition notation of "Da*aged": Ite*s *arked "Da*aged" could be new or used, but are noted to have certain da*age. If possible, ite*s will have secondary photos that display the da*age, but are not still not tested for co*pleteness and functionality and could have *ore da*age than found upon being inventoried by 2*C. 2*C *anage*ent, Inc. cannot issue refunds on these ite*s. Our business deals with equip*ent and inventory in the Secondary *arket, ite*s are not first quality goods as they could have been with the original vendor or retailer. Below is additional infor*ation provided in the ter*s of each auction to assist Bidders with understanding our business *odel and business process. CAUTION: For de*onstration purposes, assorted equip*ent *ay be joined. Do not assu*e a lot consists of *ore than one ite* si*ply because they are connected or pictured together. Please inspect the lot nu*bers and read the descriptions. Catalog Inaccuracies: You are bidding on the described ite*, not the photo. Occasionally the wrong photo is displayed. Please always read the ite* description. WARRANTY &a*p; CONDITION OF ITE*S SOLD: All ite*s are sold "AS IS, WHERE IS” with NO WARRANTY expressed or i*plied by the lot nu*ber affixed to the ite*. This sale is to the business co**unity as "equip*ent" &a*p; "inventory" without any i*plied or expressed warranty. Descriptions are believed to be accurate but not guaranteed. When you are not certain of the condition or use of an ite* please bid accordingly. You are bidding on the described ite*, NOT the photo. CHOOSE WISELY: We want everyone to get a good deal and *ost will. However, when you bid on the wrong ite* or decide an ite* is not suited for your intended use, our clients are not willing to assu*e the cost of your *istakes. When in doubt about condition, co*pleteness or suitability for intended use, please bid accordingly. I have reach out to both Warehouse *anagers with the two ite*s in question with this Bidder’s co*plaint. 1.      [redacted]- the Bidder clai*s it is *issing 2 light bulbs Ite* was not “lotted” or described in our auction listing as containing light bulbs, this was re*oved fro* the description because when the ite* was inspected it was noticed that the light bulbs were *issing. The light kit was intact otherwise, and did “Appear New”, as it was listed in the auction. At ti*e of pick up the bidder did inspect and found it was *issing two lightbulbs and other than that it appeared brand new. I do not feel we *isrepresented the ite* and the fact that it retails for close to a hundred dollars and the bidder won the ite* for less than 30%. Per our ter*s the ite* was lotted (described) correctly and I feel we were justified to deny any refund or adjust*ent on this ite*. Once an “Appears New” ite* leaves the pre*ises with the ite*, 2*C *anage*ent cannot issue any refund for ite*s arising with the ite*.   2.      [redacted]-the Bidder clai*s is da*aged, not in a box and should have been listed as “Da*aged” not “Open Box” Fro* the warehouse perspective there are *ultiple pictures showing the condition of the [redacted]. With it being listed as open box and additional pics nothing was hidden fro* the bidder and we were unable to refund the ite*. The [redacted] retails for $2438.99 and the bid price was $110, less than 5% of the retail. Open Box ite*s are not eligible for refunds. The Bidder left each warehouse with ite*s and agreed to the auction ter*s when bidding. There is no further adjust*ent or refund after ite*s have left the warehouse and the ite*s are described correctly by the ter*s stated in our Auction. No further settle*ent is offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] To better educate Fast Track Auctions, the answers provided are excuses.  The facts are:You did not send an invoiceI was there on pick up day, AND the following courtesy week- the items were NOT thereI asked 3 associates for help, who also could not find my item and referred me to the Hispanic lady at the 'help' desk, who then pointed to a wall and said look thereI then went back and asked for help, she told me to contact customer service via email They refused to help in any way or refund moneyThe items I have received are garbage and broken beyond any repair, they are not 'appears new' or open box, they are garbageI do not appreciate the derogatory way in which I have been addressed with this company and I do not see ANY positive comments anywhereI have done business with this company since 2011, the merchandise was at one time - OK, repairable, now it's just garbage and this is gouging the customer.  I hope that the Revdex.com steps in to save some people from this disastrous company.  There are too many people being taken advantage of.  Look at their [redacted] feedback...YIKES!  What should have happened was that I was refunded the 50.00 for the horrible customer service and absolute nightmare I had to endure.  That is the LACK of customer service this company provides.  Really- you don't have plugs and ask for help, that is a JOKE!
Regards,
[redacted]

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ April 28, 2017 [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.  We would like to take this opportunity to educate Mr. [redacted] on our processes and procedures however, as explained to Mr. [redacted], we will NOT be continuing a business relationship with him.  His bidding privileges are revoked and he is not welcome to bid on our site or visit any of our locations.    Mr. [redacted] filed a chargeback with his credit card company without any contact with our company to allow us an opportunity to make it right.  Once a bidder files a chargeback, they lose bidding privileges.  We cannot stay in business if the bidder gets to keep the item in question and gets their money refunded to them as well. We may have been able to reinstate him, but his repeated responses to our customer support emails was that it was his brother and not him, that created the chargeback.  (Email chains attached.) There are responsibilities on both sides of the online auction process.  For our part, we take photos and describe the items we are offing for auction then place them online.  We also offer an opportunity to preview each item PRIOR to the bidder placing a bid.  The bidder’s responsibilities include looking at the photos, reading the actual description and taking advantage of the preview times in order to see and touch the item PRIOR to placing a bid. Mr. [redacted] did not meet ANY of his responsibilities and even went a step further to blame his brother in order to deny the chargeback and have his account re-instated. We will NOT be continuing a business relationship with Mr. [redacted].  His bidding privileges are revoked and he is not welcome to bid on our site or visit any of our locations. If Mr. [redacted] continues to try to open new accounts, this will be considered fraud and we will take all the appropriate steps available to us under the law. If Mr. [redacted] enters any of our locations, all of which are listed on our website, this will be considered trespassing and we will take all appropriate steps available to us under the law. Mr. [redacted] is to not make any more communication attempts directly with our business or employees, if he continues, this will be considered harassment and we will take all the appropriate steps available to us under the law.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Chris WhitakerSo I bid and paid for a 9ft outsunny outdoor patio with tilt and solar powered led lights. When I picked the item up it came in a box that said 9ft solar patio umbrella. When I got the item home and took the umbrella out of the box it was just a plain umbrella. Now the business wants to say sorry no refunds on open box items. I feel that this is unfair because I relied on the business to advertise the correct item. I also found on the bottom of the box a sticker that says wrong item. This tells me that someone knew it was the wrong item. During my correspondence with the business they advised me that all items need to be inspected prior to leaving the building. I asked them to provide me something saying that all open box items needed to be inspected. They failed to due so on many occasions the only thing they could provide is where their policy is all "appears new" items needed to be inspected. Then they sent me something that says no refunds on problems that may arise on open box items. I get that I took  risk of the merchandise being damaged or missing pieces. What I refuse to accept is a company that will advertise one item to their customers and sell them something totally different and not make it right. I have attached pictures of the box and umbrella. I have also attached my invoice that shows what item they advertised and sold to me. I have told them that I don't necessarily want a refund I just want the correct item. Tha[redacted]
    [redacted]

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ November 3, 2016   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]   At Fast Track IT we strive to remain transparent in all of our businesses.    We offer secondary product from overstock, customer returns and shelf pulls via online auction process.  This item was listed as “appears new” and this description was determined by the lotter opening the box and viewing the item just as the bidder did upon checkout.  We don’t pull the items out of the boxes nor check for completeness of items.  However, in this case, our team has decided to offer a one- time courtesy refund on the tarp upon its return to the warehouse where purchased in Elizabethtown, KY.   Attached are copies of the invoice, the terms and details listed on the auction website and the correspondence between this bidder and our customer satisfaction support team.   We hope this will satisfy the Ms. [redacted] complaint and assure her that FTI places high regard on honesty and integrity in everything we do.    Hopefully Ms. [redacted] will continue to enjoy bidding on items on our website with the opportunity of winning at more than 70% savings off of retail pricing.

Revdex.com Complaint ID: ...

12097640                                    ...⇄ May 9, 2017   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.    [redacted] has only been bidding with us for a couple of days so we would like to educate him on our policies and procedures to try to keep him as a long term bidder.   The first most important part to understand is that we auction Secondary Market Products, this means that our inventory comes from customer returns, overstock and shelf pulls and display/floor models.   We don’t know why an item was returned, we don’t know if the original purchaser used the item or for how long.  While we understand that bidders would like to get a “brand new” $1600 item for $175, the bidder must understand that we rarely offer anything “brand new”.  We offer secondary market items.   We don’t test, assemble or verify that all parts are included.  We look at the item, photo the item and assign it a category and download the descriptions.  We do not test items, we do have outlets available for bidders to plug items in to see if they power on at every warehouse, but we are not set up with electrical equipment, batteries, etc. to test any items such as this car item.     We created a system of descriptions to aid our bidders in understand what our lotters see when they lot an item and we also take photos of the actual item (click on the thumbnail photo to see additional photos) to aid in locating the item and to see what we see.  Our 3 descriptions are Appears New – Open Box – Damaged.   These definitions are on each and every auction we list AND the bidder must agree that they read and understand the terms and conditions PRIOR to placing a bid.  I’ve copied and pasted the actual definitions from auction 1604 below.   Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to [redacted] prior to leaving the premises. Once the bidder has left the premises with the item, [redacted] cannot issue any refund for issues arising with the item. Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. [redacted] cannot issue refunds on these items if there are issues arising. Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by [redacted] cannot issue refunds on these items.   [redacted] stated that his item was listed “new open box” which is not a description that we use and did not use on his item (Auction page and invoice attached).  His item was clearly marked “open box” only.  Under the conditions of Open Box items we cannot issue a refund.   We do hope that [redacted] will continue to bid on our website and enjoy saving up to 90% off retail pricing but he must understand that these are secondary market items.  We will not be issuing a refund to [redacted] at this time.

Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID [redacted], and find that this resolution is satisfactory to *e.   The botto* line is ANY ITE**ARKED OPEN BOX OR DA*AGED, THE PURCHASER IS TAKING A RISK
Regards,
[redacted]

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ March 23, 2017   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.  We would like to take this opportunity to educate the Mr. [redacted] on our processes and procedures and to be able to keep him as a happy and long term customer.  We understand that this was his first bidding and winning experience with us and want to make it mutually beneficial.    As stated above, we offer secondary market items.  The advertisement of the item is what we saw as well.  It was also in a factory sealed packaging when we received it.  Mr. [redacted] stated that he did check the item during preview and was not able to see any damage to the unit either. Since we advertise that we do not verify completeness, check for parts, assemble or test any item, we too had no idea there was a crack in the screen of the TV. There was no attempt to mislead involved.  There are responsibilities on both sides of the online auction process.  For our part, we take photos and describe the items we are offing for auction then place them online.  We also offer an opportunity to preview each item PRIOR to the bidder placing a bid.  The bidder’s responsibilities include looking at the photos, reading the actual description and taking advantage of the preview times in order to see and touch the item PRIOR to placing a bid.  The bidders are also asked to again preview the items PRIOR to checkout so they can perform one last check before the item leaves our premises.  As with any “live” auction, once the item leaves the building there are no refunds. Mr. [redacted] has not received a courtesy refund so we are offering a one-time-only courtesy refund on this item.  Mr. [redacted] has been notified via email (chain attached) and once the item is returned, his refund will be submitted.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ---On November 15, 2016, consumer contacted Revdex.com to indicate "You can close- they processed refund".

At Fast Track It we strive to remain transparent in all our business endeavors. Mr. [redacted] is correct.  The item was lotted with a downloaded description that stated the item was refurbished and working.  We are sending an email to Mr. [redacted] for a full refund upon return of the unit to...

the Broadwell warehouse. Although the warehouse staff and the support team followed procedures and policies to the letter, there are times that we need to look at the individual case.  In this matter, the lotter was in error and the bidder is entitled to a full refund.  We are a secondary market, offering items from overstock, customer returns and shelf pulls and try to inventory and picture exactly what we receive, however, we do make mistakes and create a learning experience for all departments. We want Mr. [redacted] to have our sincere apology!!  We hope to continue in a prosperous business relationship with Mr. [redacted] enjoying 70% off retail pricing on our online auction platform.

Secondary market items may have been heavily used by the original consumer prior to being returned.  We clearly state that we do not inspect, assemble, test  items, we try to make sure they match the description on the box, if it is in a box, and then take a photo and assign a category.  There is no deceit involved on our end whatsoever.  This bidder has already received a courtesy refund on another item yet continues to not take any responsibility for their bidding choices.The bidder does have a responsibility to preview PRIOR to placing a bid.  We beg, we plead, we post, we tell, everything to get the bidder to take the responsibility to preview their items PRIOR to placing a bid.  If a bidder will preview an item PRIOR to placing a bid, we would not have any of these complaints at all.

Revdex.com Complaint...

[redacted]                                   ...⇄ October 13, 2017   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Ms. [redacted] bid and won on a dining room set of furniture.  Upon arriving at the warehouse to pick up, Ms. Ayer discovered that the model of furniture was different than the one listed.  Company policy states that if an item is mis-lotted (described incorrectly) then we can offer the bidder a discount of 10% if they would like to keep the item or a full refund and the bidder must leave the item.  The reasoning behind this policy is so that bidders have the opportunity to still get a great bargain at an even greater discount without leaving empty handed because of a lotting error and also to give the bidder the opportunity to back out of the sale totally because the item was not as described.  It is more practical for us to simply fully refund and re-list the item, since the bidding history shows we will receive the full bid amount again if re-listed, however because of the error, we are willing to an additional discount to please the bidder and continue a long term relationship with them. Ms. [redacted] spoke with the removal staff at the location on the date of pickup and agreed to take the different model item with the 10% refund discount. Later that evening, Ms. [redacted] changed her mind and contacted our support staff.  You will note on the email correspondence that Mr. [redacted] did not mention that she agreed to the 10% discount until the support staff looked up her account and reminded her that she had agreed to it.  Then Ms. [redacted] decides to state that she was refused a full refund completely. Ms. [redacted] also states in her complaint that she will accept an exchange, but as a bidder on our platform, she must understand that we are not a retail store.  We don’t have an inventory of items like a retail furniture store does, what we receive is all we have to sell. Based on Ms. [redacted] statements, we choose to believe that Ms. [redacted] simply does not understand how our company works and the policies we have.  We would like the opportunity to educate her and hopefully be able to build a long term and lasting business relationship. At Fast Track It, we strive to be transparent in all our business endeavors.  We auction secondary market items via our online platform.  We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction.  In addition, we have assigned categories to help bidders see what we see.  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.  We have posted on our website, included in the terms and conditions of each auction and even had signs created for each warehouse location that explain the terms and conditions.  Items listed as open box or damaged ARE NOT ELLIGIBLE FOR A REFUND. We ask that if the bidder chooses to bid on open box or damaged items, please-please-please preview the item PRIOR to placing a bid.  If the bidder takes that one step to preview it would eliminate these complaints completely.  We will not be issuing a refund to Ms. [redacted] for this item.

March 20, 2017 Complaint ID of [redacted]
Daytime Phone: ###-###-#### E-mail: [redacted]
  At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from...

overstock, customer returns and shelf pulls via online auction process.  This means we receive what is sent, we can’t special order items like retail establishments. On this particular auction ([redacted] 899), the advertised closing time and date was listed as March 3, 2017 at 9:00pm.  Due to human input error, the time stamp typed into the closing software engine was off by 12 hours (9am instead of 9pm).  Once that data is entered into the system, our platform then starts the closing process automatically at the specified time entered. In order to keep our commitment of the advertised closing time and date, we had to extent the bidding and correct the error and close at the advertised time. Although we regret any inconvenience and frustration this has caused [redacted], we are obligated to have the auction open until the advertised closing date and time.   Per our terms and agreements that [redacted] agreed to on 3 occasions prior to placing a bid, we are only liable to the extent of making our bidder whole, by refunding the amount paid.  [redacted] did not pay anything and had 12 hours of opportunity to place additional bids. Please note that the attached email threads with our support team will show that [redacted] was aware that the auction had been extended to the advertised closing day and time and he did have opportunity to go in and bid again before the action truly closed as advertised.  [redacted] was also sent the system generated notices that she was outbid as shown on the email correspondence [redacted] sent to our support team. The winning highest bidder has received the item on removal day.  No refund will be submitted as nothing was paid.  We do hope that [redacted] will continue to bid on our platform and enjoy savings of up to 70% off retail pricing.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate your help and will return this item within the next 7 days.
Regards,
[redacted]