Convergence Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, WHY THEY DID NOT CLEARLY SAY THESE ALL THE TV ARE ONLY GOOD FOR PARTSWHY THEY DID NOT SAY THESE TV NOT WORKING
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was also contacted directly by Brenda, who offered her personal apologies for the way this situation was handled.I have indeed been reinstated as a bidder with Fast Track and do appreciate the way Brenda reached out to me
Regards,
*** ***

Revdex.com Complaint ID: *** November 15, *** * *** *** *** ***
Indianapolis , IN Daytime Phone: ###-###-#### Evening Phone: ###-###-####E-mail: ***At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary product from overstock, customer returns and shelf pulls via online auction process. This means that items are often shipped to us in boxes and containers that were not the original packaging of the item the box contains. While our lotters strive to aptly describe and picture the items available, there is always a possibility of the container not matching the item offered. In this particular case, the item was described correctly as “various furniture pallet items”This pallet did have various furniture in it; in the box were tables. When we lot skid lots of items, we do not use stock photos because there is only room for one thumbnail photo on the front page, so we take “live” photos of the boxes received and offered for auction on that particular skid and then type a description of what the skid lot contains, again, on this lot, it contained furnitureThe suggestion that perhaps this is not a good venue for Ms*** is not based on the $700+ spent, although we appreciate her participation and recommending us to friends, the suggestion was based on the “simulated live auction” venue itself, not as an insult. At any auction, whether online or live, the bidder is repeatedly asked and advised to preview PRIOR to bidding on any item. Our lotters attempt to describe the items available for auction and take photos of the boxes and labels for identification of the lot, not necessarily as part of the description but as an easier way to identify and find the lotted product at pickup time, which is why we also explain that the bidder rely on the description, not the photosWe cannot offer a replacement, we don’t have a replacementWe receive truckloads of overstock, customer returns and shelf pulls. We don’t keep an inventory of any items in “stock”, we receive trucks, lot them and offer them for auction onlineWe have remained transparent and have offered bidders a fair and honest account of the items offered for auction to the best of our lotters abilities. We ask that the bidder takes the time BEFORE bidding to preview the items in which they are interested. At this time, we will submit a refund for Ms***’ product and that will take 3-business days to show back on her credit card, depending on her bank policies, but we will no longer allow her to bid on our website. Ms*** may keep the products she received on this lot and we ask that she no longer attempt to enter any of our facilities as we are severing the relationship as of the date aboveUnfortunately, sometimes, the auction venue is just not a good fit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Secondary items should not include an item caked in foodI tried to not take the item and receive a refund before I left the facility and the staff blatantly ignored my concernsI will bring the item back I just want a refundThe company is aware they purposely used misleading photos to sell the item.
Regards,
*** ***

The email blast was sent to all active bidders unless said bidders "unsubscribed" to receiving our emails or it was delivered to their spam folders. Mr*** was indeed aware of the extension of auctions because he emailed in to our support team on the 6th complaining about the extension of the auction that ended on the 7th. Mr*** is welcome to subscribe again by following the below linkHowever, we strongly suggest that Mr*** review if this is a good fit for him.***

","sans-serif">Revdex.com
Complaint #[redacted]
[redacted]
Bidder #[redacted]
#[redacted]
Bidder came to [redacted] to pick up items approximately 3:pm
at pm
Bidder submitted a Ticket #to our Customer Support
There was
dialog regarding the item and that the decision of the Removal Manager is
finalRemoval staff t see the merchandise and have the ability to verify
condition and completenessThe last message was that the Removal Manager was
copied on the Bidder's concerns and would be in the office on and could review his
concerns
Verified Bidder
did take items with him from [redacted] Warehouse. Initial response to the ticket was Friday at
11:am. There was confusion on the
part of our staff that the item was not as described versus described properly
and noted that item was damaged/missing parts.
Because the item was listed as damaged/missing parts, then no refund was
allowable, however, because item was misidentified as a 90# [redacted] versus
a 70# [redacted], a refund is allowable according to our terms and conditions
Bidder
filed Revdex.com complaint
Verified
that item was a 70# [redacted], not the 90# set
Resolution
offered: Bidder paid 70% of retail, will
offer a partial refund of $plus tax and premium based on the retail price
of the expansion set (70#-90#) of $135, offering @ 70% of retail

2nd Response   I’ve attached the photos of the item online for which Mr. [redacted] bid that show the interior of the box the item was in when bid on and picked up, it appears to be silver and it appears to be wrapped in manufacturers packing. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.  These items may be discontinued items, they may be older models of items, but that does not necessarily mean they are “used”.  We understand that Mr. [redacted] is not happy with his choice, but we did offer the opportunity to view the item prior to leaving our facility.  We cannot stress enough how important it is to take advantage of the opportunity to inspect the item before you leave the warehouse. We will not be offering a refund for this item and ask that Mr. [redacted] take advantage of the preview period, and especially the additional option during checkout to inspect his items listed as appears new prior to leaving our facilities.    Mr. [redacted] has been a bidder with us for almost 3 years and we appreciate his business.  We hope to continue our relationship with him and he can continue to enjoy saving up to 70% off retail pricing

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]---NOTE FROM Revdex.com MRC [redacted]: Consumer has provided the following additional response and request for refund information.---First of all lets Quit all the lying. I don't know what kind of smoke they are trying to blow. This was a store front purchase not an auction item or an open box sale. I was led to believe it was a knew item. Was it a great deal? Yes if it was a New item. The pool was purchased Feb.26, 2017 and began set up on May7,2017. I think giving you over 2 weeks was ample time to locate or replace the liner. I purchased and had the liner in 3 day  which you could have done the same if you had chosen to. I was not the one in a Frenzied state as stated in your response. The only one yelling was  Paul. Never once did I raise my voice or threaten damage. I simply asked what he was going to do about this matter. We were not even in the warehouse. We were in his office. Myself Paul and my Son. Not only did he embarrass himself with his actions and language, but your company as well.  Maybe he lies to you as well as his customers. There was no 1/2 of cost offered on the missing liner on May 21, 2017 when this all happened for if there were I would have taken the offer and been done with the issue. As for the replacement parts that your associate located for me he did that on his own not because he was asked  to hoping he would not get yelled at by Paul for doing that. The associate went above and beyond and I thanked him for that. I myself have been in retail for over 35 years as a GM. If any of my employees would EVER address a customer in the manor Paul  addressed me they would never be employed in my businesses. I guess in his case when you own a franchise you can talk who ever and how ever you chose to. I will except 1/2 of the cost for the liner and 1/2 of the shipping for the liner. Paul has seen the copy of the invoice and a paid in full receipt on May 21, 2017. Please advise as to how long it will take to get the refund. Do I need to pick it up at [redacted] location or will it be mailed to me. It's not so much about the money or the refund, it's the Principal of how this matter was handled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with the local manager who offered no assistance and did not give any information that there was any other route to discuss the problem. This is why the charge back was filed. The company's claim that I did not contact them is false. However I do not have a record since it was a discussion with the local manager. They company has also extended their ban to anyone in my family at any other address listed. I am not trying to get out of the charge backs like they are. They are refusing to do business with someone over an amount less than $16 that was refunded for items that were not described properly and onsite inspection would have required full unpacking of all items. The fact that their employees posted an item with cat litter still in it and wrapped grill covers up tightly and taped them up shows the employees' efforts to hide the defects. This and the conversation with the local manager are why I filed my credit card claim. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]f
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am surprised at the treatment you immediately gave me because I spoke up about an item I was not happy with.  To ban me from bidding, coming to your facilities and not talking to your warehouse employees.   If you weren't guilty or feeling guilty you wouldn't have reacted that way.  What are you worried about?  What would someone like me find?  I wonder if you did this to all the others that complained about you at the Revdex.com.  You act like I am some criminal, a stupid criminal.  Well I am not stupid and have a Bachelors Degree.  I understand your 17% BUT you also admitted that you do open the items and tape them.  Your warehouse workers also said thats what they do.  I didn't care that it didn't work, I cared that I brought someone else's nasty dirt into my bedroom.  I know someone had to have looked at that fan.  And all I wanted was for someone to respond to my email inquiry and all I got was a generic statement - sorry about your luck.  So when no one really cared or responded I went searching and thats when I found all the negative complaints about your company.  I did some research on your MSRP and I couldn't find the same numbers you did, so maybe we are on different Internets.  I will tell as many people I can about what I perceive as deceptive practices.  Dont you know the old saying?  An unhappy person will tell many people while a happy person will tell only a few.  My family and friends have already stopped bidding as there are others available out there.   Regards,
[redacted]

Tell us wh Revdex.com Complaint...

[redacted]                                   ...⇄ July 25, 2017 [redacted]Daytime Phone: ###-###-####E-mail: [redacted]At Fast Track It, we strive to be transparent in all our business endeavors.  We auction secondary market items via our online platform. We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction.  In addition, we have assigned categories to help bidders see what we see.  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock. Mr. [redacted] has already received his ONE-TIME-ONLY COURTESY REFUND on a skid of flooring he purchased on another date in which Mr. [redacted] also filed Attorney General complaint [redacted].Although we value Mr. [redacted] as a bidder, we must ask that he preview the items PRIOR to placing a bid.  Just as Mr. [redacted] is unable to test the product as he states in his complaint, so are we.  We clearly state that we don’t test items, assemble items or verify completeness.  We DO however, try to categorize the items based on what we see using the following categories.Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not be tested for functionality. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising. Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items. Mr. [redacted] agrees to these terms and conditions PRIOR to being able to place a bid on our website.  The item was clearly shown to be French, (attached the actual auction listing). And again, he was able to see that when it was picked up at our warehouse at which time, he could have brought it to the attention of our staff prior to leaving the building.We will not be offering a refund on this item.y here...

On Monday, June 22 [redacted] contacted FTA Support desk requesting a pick-up other than the scheduled time for his item won on auction.On Tuesday, June 23rd Support Desk responded that we cannot grant persmission to pick up on a non-removal day. He was givien the option to have someone pick up his...

item for him on the scheduled removal days.Information regarding pick up time is posted on the website and in the auction terms before you bid on any items.  This information is also on the invoice Mr. [redacted] received.I have attached a copy of Mr. [redacted]'s inovice for clarity.Mr. [redacted] replied on Tuesday, June 23rd wanting to know how he could cancel his account with Fast Track Auctions (BidFta), because of his concern with our lack of customer service excessively restricting customer pickups.Support replied with the email to contact the Sharonville location, to see if they could work with him on getting his item picked up at an alternate time. Support also explained our work process and each location has their times to pick up items. These times are clearly stated at the time of bidding and stated again on the customer's invoice they receive upon winning an auction.I have attached a copy of the terms and conditions that Mr. [redacted] agreed to when he place his bid.In 2013, Mr. [redacted] had a similar complaint about not being allowed to pick up on Wednesdays and Saturdays. so this is not a new process for him.He agreed to our terms and conditions when he placed his bid.I have tried to reach Mr [redacted] by phone and have left a message.

Tell u Revdex.com Complaint #[redacted]Bidder #1[redacted] Bidder claims the umbrella he purchase was not as described and that we knowingly sold him the wrong item. The item is a Patio Umbrella, but does not include the solar panel and lights. Descriptions are...

believed to be accurate, but are not guaranteed.Our business is a Secondary Market where items are not thoroughly inspected, removed from the boxes, or tested prior to being listed on an auction. It is the Bidder’s responsibility to inspect their items, prior to bidding. If they choose not to inspect, then they bid at their own risk and must bid accordingly.The Bidder reference a note indicating that it was the wrong item. This note was most likely from the original retailer not Fast Track It. Since we do not take items out of the box, this piece of paper would not have been found by our staff that lotted the item for auction. As a secondary market, items come to us for various reasons and from a variety of sources. Per the terms of the auction (which Bidders agree to prior to being able to bid on an auction):Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not be tested for functionality. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.Catalog Inaccuracies: You are bidding on the described item, not the photo. Occasionally the wrong photo is displayed. Please always read the item description.WARRANTY & CONDITION OF ITEMS SOLD: All items are sold "AS IS, WHERE IS” with NO WARRANTY expressed or implied by the lot number affixed to the item. This sale is to the business community as "equipment" & "inventory" without any implied or expressed warranty. Descriptions are believed to be accurate but not guaranteed. When you are not certain of the condition or use of an item please bid accordingly. You are bidding on the described item, NOT the photo. The boxesCHOOSE WISELY: We want everyone to get a good deal and most will. However, when you bid on the wrong item or decide an item is not suited for your intended use, our clients are not willing to assume the cost of your mistakes. When in doubt about condition, completeness or suitability for intended use, please bid accordingly. Based on the terms of the auction that the Bidder agreed to, the Bidder is not entitled to a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I simply can not accept the response. There is nothing more that I can communicate about this that hasn't already been said other than a screen shot of one of the auctions proving that it ended on 10/5 with no indication on the specific auction saying there was an extension. Please note the area in which it says the auction was in the "ended" stateRegards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate my voice being heard by the business, my original issue was with the lack of communication regarding the"email" that was sent to all "bidders". The proof that that sent an email was to someone other than me?  If they can prove that they sent me the email, this would satisfy my concerns. I simply did NOT get this communication and is the cause of my frustration. Yes I continued to bid on the item that I thought I won for 1.20 because I needed this item. I have never had a problem with this platform and have nothing but wonderful things to say about my previous experiences, but this threw me for a loop. For a large Online only company that deals exclusively in this matter I would think this would be a small ask, to present the email they sent me about this issue prior to the close of this auction. That has been my ask from the beginning. If they feel this is too much of an ask, then I understand that they will no longer welcome my support of this platform. Thanks to all parties for there efforts and communication of my issue. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoke with Betty at extension [redacted], and I have explained my present circumstances and the mess I have made. Betty was extremely helpful and is still working me to resolve my issues. Betty has noted that I made a rookie buying decision and I did so without prior knowledge of what It takes for customers to complete pick ups. During our conversation, Betty acknowledged I did purchase quit a few items in a short period of time. I stressed, begged, and pleaded with her asking for refunds on the Items I was unable to get picked up. I had money in my account to cover what was picked, signed for, and in my possession. I explained because I had been charged for the items I never took delivery of, my checking account is now -$2400. 3 weeks later. One of the items I bid on was an air conditioner. I TRIED AND I tried to set up an alternative date for me to stop In and grab the air conditioner. They refused to let me come get it. What could I do, the item had been paid for but I could not make it when they the said so. I begged and pleated again today with Betty, either refund my money of over $400. Dollars worth of merchandise I do not have or make it available to me. I see that most of my items have been re listed and auctioned off. My last words were to Betty, at the end of the day, everyone can see I purchased quit a bit, so much so that I put was impossible for me to get to all of my goods removed from their warehouses. Its was a rookie mistake, I never would of bought what I did, if I knew I was the one who has to dig through hundreds of pallets of boxes, in huge hot warehouses, and drag them to check out, and load up my car on my own. So if I bought 50 boxes, from 4 different locations, how could I get all of these picked up on a Thursday and a Friday from 9 to 4? I pleaded with Betty, I can not afford to pay for items I do not have. So if someone In their organization could show a little appreciation for my expenditures, I just need them to help me out of the situation I am in. I really wanted that beautiful glass desk, the dog grooming table, the tv cabinets, the Air conditioner, organizers, etc. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My suggestion moving forward is to give clear instructions on where and when the returns can be made for a refund. There was a lot of dialogue between Fast Track customer service and myself that was unnecessary because there were no clear instructions.
Regards,
[redacted]

Mr. [redacted]'s complaint is that he was not aware of the extension of the auctions.  We have proven that he was indeed aware of the extension of the auctions because he emailed in the day before the auction he keeps referencing closed and was told in correspondence with our support staff that the auctions were extended and therefore had the opportunity to continue bidding in the auction.  (email correspondence attached0The suggestion that Mr. [redacted] review if this is a good fit for him is made and reiterated because he is so unhappy with our service and our protocols.  Being an online company, means that sometimes, out of our control, the internet or our internet system may go down.  In order to be fair to ALL bidders, we will extend the auctions to allow bidding by bidders that were bidding or waiting to bid when the website went down.  We DO send email blasts to all active bidders, period.    It would not benefit us to NOT send announcements because we would receive MULTIPLE complaints instead of just this one.  Mr. [redacted] is also extremely unhappy that he is not given a phone number to directly contact someone to make the same complaint that will be met with the same answer.  We have had years of experience and have decided that the written word allows ideas to get across without emotion driven statements. If the active bidder does not receive the email blast that we did indeed send, then there are a couple of reasons for that.  Either they have unsubscribed from receiving our emails OR it was delivered to their spam folder OR they have changed their email address on file. The email blast was sent to all active bidders unless said bidders "unsubscribed" to receiving our emails or it was delivered to their spam folders.  Mr. [redacted] was indeed aware of the extension of auctions because he emailed in to our support team on the 6th complaining about the extension of the auction that ended on the 7th.  Mr. [redacted] is welcome to subscribe again by following the below link. However, we strongly suggest that Mr. [redacted] review if this is a good fit for him.[redacted]
here...

We will NOT pay for the repair of the mower.  He has already received his courtesy refund on another item.  We will refund the price of the mower upon it's return and part ways.  It takes 3-5 business days for the refund to reflect on his account according to HIS bank's policies.  Upon return of the mower, we will issue refund and no longer do business with him.

Revdex.com Complaint ID:  [redacted]                                   ...⇄ March 2, 2017 RE:  2nd Response   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.  Again, once an item leaves our building, we have no way of knowing if it is the same item that was picked up from our warehouse.  I attached the photos and description of the fan when our workers took the photos and typed the description on the original response.  On items that are listed as “appears new”, every bidder must inspect and report the item TO THE STAFF ONSITE AT THE TIME OF PICKUP PRIOR TO LEAVING OUR BUILDING. We do not “repackage” items, this process is too time and labor intensive.  We keep the items in the box they arrive to our warehouse locations in, if they arrived in a box.  If tape was on the box, them of course we open it to look at the item inside then reseal the tape.  If there are loose items, we may reseal the box in order to help alleviate pieces from scattering.  However, bidders are welcome and encouraged to open and inspect the items PRIOR TO LEAVING THE BUILDING. The MSRP is also downloaded from the internet along with the stock photo and standard description for the item.  The MSRP is not typed into our description field, it is downloaded and therefore we don’t have to “do the math”, it is an automatic process. Our buyer’s premium of 17% is disclosed for all auctions in the terms and conditions.  These terms and conditions are on each and every auction listed on our website that the bidder must agree that they have read and understood 3 separate times in order to bid.  The easiest way to understand a buyer’s premium is that instead of charging a flat dollar amount like big box stores, we decided a more fair and honest way is to simply charge a percent of purchases.  This way, our bidders don’t have to pay a membership fee, they only pay if they purchase.  We did not in any way threaten Ms. [redacted].  We stated our policy and our expectations that she no longer bid on our website, attempt to enter or facilities or harass our staff and the consequences of those actions.