Convergence Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is very poor customer service to sell something at a high price and not give the quality that was expected. To say because I did not preview should have no hold. This is an online auction and realistically speaking, 98% of customers bidding online are seeing it for the first time online and bidding within hours of auction being over. If you know you sell junk, show some appreciation to the customers that support this hole in a wall and give them quality items and if not the least that could be done is make it right. The other tractor listed said that it ran but needed a battery. This post had a picture and it is not advertised telling all mechanical issues so it would be assumed it at least had the parts to put it back together. It is very disappointing this is how business is ran at this company because I have bought truck loads of items and have had to throw several away and the one time asked to fix an issue the company first ignores me and then says a refund would not be issued. I clearly attempted to handle the situation while at the auction but Mr. [redacted] was too busy dogging his coworkers and trying to avoid handling the issue by asking questions not related to this matter and rudely excusing himself from the issue by ending it with you have to email to get a refund. Lied again. He even laughed when talking about the condition of the tractor. The company has yet to address me but was sure to log on and address Revdex.com rather than handling customer at hand.Hopefully I will save a lot of customers from wasting their money at this establishment and highly recommend anyone here to go to auction on [redacted]. Since I am unable to give the name, check the address. This company has better customer service and everything is as advertised and works. Everyone I referred I will share my experience with and everyone interested in auctions I will only bring up your name to warn them not to buy from here. Another Disappointed Customer,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Because they are an online company the communication needs to be clear. It is not! It doesn't have anything to do with "ignoring" a message, the message is not clear and does not meet the online auction standards set and established. I have never called and gotten through to anyone on the phone at Fast Track Auctions. Several other customers have complained of the same problem and issue.As stated, I received multiple invoices and did not request them after winning a bid. I supplied two of the invoices to the representative at School House Road, he rolled his eyes casually threw up his hands and said "I don't know. Here is what I have as not picked up." When I realized I wasn't receiving invoices, I ask invoices be resent to me or to please inform me what auctions that the items had not been picked up and the customer service representative stated that normally they could provide that but could not do so due to a technology update.  This is my second request as I have never received the first. Please send all invoices from March 2017 to my home address since there is a problem with email
Regards,
[redacted]

Attached is the additional information you requested. as you can see from the Auction Details, there is clearly a box pictured showing the kitchen island. And it's not just a stock picture from the internet for people to bid on, but an actual box of the item. My husband returned to the bid site...

yesterday and they tried to help him find the item. No one can locate it and personnel said they may have "given" it to another party by mistake. as you can read from the emails, customer support is not willing to assist me in resolving, and seems to be insisting that this is somehow my error. I'm very unhappy about this considering I have spent nearly $500 on bids in October alone, and I bid according to their rules and procedures. In this case though, I feel that I am being cheated out of an item "promised" to me. Even though my last response (email) was to ask someone to call me, I still have not received any follow up whatsoever.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am disappointed in BidFTA’s response and I disagree with their business practice of being able to re-open an auction and accept additional bids after an auction has already ended. If BidFTA wants to be transparent in their business endeavors then the following text should be added to the terms and conditions on their auction website: “Just because the BidFTA website shows that an auction for an item has ended and a winning bidder is displayed does not mean the auction is complete and final.  BidFTA has the right to re-open the auction for additional bidding and end the auction at a later time.” Now that I am aware that BidFTA will allow additional bidding after an auction has ended I will no longer use their auction website.Regards,
[redacted]

Revdex.com:
Fast Track makes the assumption that I knew I placed the 498.00 bid instead of the 4.98 it should have been. Why would I contact you if I didn't know? I talked to a Leslie in accounting and she said she could see the error in the bidding. Look at the report Fast track attached. Look at all the other slot machines bid histories. You can clearly see my bidding on all the other items does not go over $5.00. Fast Track assumes I knowingly placed the bid without error on my part the other bids prove I wasn't bidding 400+ on other machines as well. Clearly that alone show error. Also there was no way to call as it was Holiday to correct the error. Fast Track does not have a 24/7 customer service line to correct errors even though they run 24/7 auctions . They know it was in honest error yet they refuse to correct it. I have and will never do business with these scam artists again.I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Tell us w 2nd Response Revdex.com Complaint ID:  [redacted]                                   ...⇄ April 22, 2017 [redacted]Daytime Phone: ###-###-####E-mail: [redacted] 1.     Amope – Product Purchase ResponseThere will be times at all locations where a product may be missing.  This is due to customer movements.  Customers may accidentally pick up the incorrect item because they look for the item instead of the auction and item number tag and upon realization they have the wrong item, will lay it down in places other than the original auction site location, we have seekers at each warehouse that will aid customers in looking for their items.  This is unfortunate for all when an item is missing.  This is something that we do try to help alleviate by having staff go around the warehouses nightly and returning items to their proper locations.  Nobody wins when an item goes missing, the bidder does not receive what they won and we refund the purchase price of the missing item although we already expensed lotting it, listing it and storing it.  The other scenario is theft.  An item goes missing if it is stolen.  Again, we have staff assigned to security to try to alleviate this problem as well.  They try to keep an eye on the customers that enter our warehouse locations but as in all open-to-the-public places, theft is and always will be an issue.  Ms. [redacted] can email [redacted] if she has not received a refund on the original purchase that she states she did not receive because it was missing, that will be remedied immediately.  She needs to include the auction number and her bidder number.2.     Bidding, Terms/Conditions and the Popup WindowAgain, we cannot be clearer on the bidding process.  Adding the same verbiage over and over again throughout the website will not increase the chances of the bidder reading the verbiage, they will simply continue to click through and ignore the already stated terms and conditions and ignore the pop-up screens that warn them they already have the high bid and asking if they are sure they want to place a higher bid against themselves.3.     CommunicationWe are an online company and therefore communicate online.  We have staff available and answering emails 24/7.  We have added the “chat” feature as well to help aid our customers in communicating with our team members.  For the first few years we were in business, we did offer the opportunity to speak via the phone with our support staff; however, after much verbal abuse and for legal reasons, we decided it best to communicate with written language so that ideas are not misconstrued.  There is nothing to gain for either party by speaking on the phone that cannot be conveyed through the written word.4.     InvoicesIf the customer is receiving 4 invoices for the same auction, then that is because she is communicating with 4 different avenues requesting copies of her invoices.  If she calls our main line and speaks with the receptionist and states she did not receive an invoice, the receptionist will of course, email her the invoice requested.  If she contacts support and states she did not receive her invoice, our support staff will of course, email her the invoice requested.  If a bidder cannot tie their invoice back to the charge made on their card on file, they are always welcome to send the invoice and the charge amount in question to our support staff and it will be explained to them in detail, item by item, buyer’s premium and taxes collected.  Invoices will ALWAYS tie back directly to the amount charged on their card.4.1. As stated in section 1, this is clearly explained in the terms and details and again the bidder is warned by a pop-up box that they are placing a bid against themselves.4.2.Send the invoice number to [redacted]  for the item(s) not received and a refund will be issued.4.3.We are extremely proud of our diverse and educated customer support team. They are exemplary in their response times and the way in which they work with all bidders to be fair, open and honest each and every time.4.4.This bidder’s privileges will not be reinstated.4.5.Communication will be online.   Please communicate via email or chat via written word to help eliminate ideas being misconstrued. hy here...

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ December 29, 2016 [redacted]
[redacted]
[redacted]
[redacted]
[redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.    We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.    .  Boxes may or may not match the item inside the box and boxes may be battered during transit.  We have staff to open each box received and look at the item to determine if it falls into one of these categories; appears new, open box or damaged.  We do not test, assemble or verify all parts are included no matter how the item is categorized.  The definitions of each category and the follow up remedies are included in each and every auctions “terms and conditions” (terms and conditions attached) that each bidder must agree to prior to being permitted to bid on our website platform.  Every auction is also available for physical preview at each location.  We strongly recommend that bidders take advantage of the preview period to examine the items on which they are interested in bidding prior to placing a bid.   An item that appears new can have scratches, missing hardware, missing manuals but to the staff that opens the box received, the item appears to have not been used previously.  The best analogy is an example of a floor model.  The floor model has never been used, however, people touch the floor model, may run their shopping cart into the floor model causing scratching, etc., but the item is still new since it was never used for the purpose it was intended.    Because we understand that bidder may mistake “appears new” as “brand new”, we offer yet another option to our bidders.  At the time of pick up, they are to inspect their item, they are welcome to plug it in and test it if they choose, however, once the bidder accepts the item and leaves our warehouse with the item, they are no longer eligible for a refund of that item.  As an additional step, we also have installed huge signs (6’ x 4’) again reminding the bidders to inspect prior to leaving the warehouse (photo attached).   We will not be offering a refund for this item and ask that Mr. [redacted] take advantage of the preview period, and especially the additional option during checkout to inspect his items listed as appears new prior to leaving our facilities.   We were not able to determine, based on Mr. [redacted]’ complaint, if he tested the unit at the warehouse or if he did wait to arrive home.  However, he did not bring this to the attention of our removal staff prior to leaving the warehouse.     Mr. [redacted] has been a bidder with us for almost 3 years and we appreciate his business.  We hope to continue our relationship with him and he can continue to enjoy saving up to 70% off retail pricing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I find it odd that they would threaten me especially if they don't think they have done anything wrong.  I would have expected an apology of some sort, not threats to even talk to a warehouse employee.  They didn't even address my email at all. I have uploaded 4 photos of a fan that I bought based off the "Appears New".  It is clearly broken and filthy.  The warehouse workers re taped the item and a 17% surcharge was attached to the item.  They were kind enough to attach the invoice and pictures of this fan.  I have more pictures of their "appears new" items and the apparent damage.  The items that said "open box" I understand and have no problem.  I have another question, where do they get there msrp for the items.  they are ALWAYS way more then a item actually costs new.  Anyone can do the math there.  Again I just think they are being deceptive and they know it. Regards,
[redacted]

Revdex.com:
I can't find a way to simply respond without either accepting or rejecting the business's response.  For now I'm rejecting the response.In fact I did return the item on Oct. 9th around 12:30 pm.  I was given a confirmation number (which I don't have with me at the moment).  So I am just waiting for the refund to appear on my [redacted] before I accept the response from the business.If they would please process the refund and send me a confirmation of such, I will accept their response. 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

After researching this complaint, I found that the original invoice in question was indeed PAID on 5/23/14.His account was not updated and Bidder Status was re-activated.We apologize for this oversite. I have updated [redacted]'s account and will follow up with him directly.I have attached the...

supporting documentation.Brenda P[redacted]Director, Customer Support2MC Managementd.b.a. Fast Track It

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ March 2, 2017   [redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted] E-mail: [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.    We would like to take this opportunity to educate Mr. [redacted] on our processes and procedures and to be able to keep him as a customer.       There are responsibilities on both sides of the online auction process.  For our part, we take photos and describe the items we are offing for auction then place them online.  We also offer an opportunity to preview each item PRIOR to the bidder placing a bid.  The bidder’s responsibilities include looking at the photos, reading the actual description and taking advantage of the preview times in order to see and touch the item PRIOR to placing a bid.   Based on the conversation with our support team and the online auction photos and description, Mr. [redacted] did not take advantage of the preview time available to him.  He did not clearly understand that what was written to describe the item was all we knew about the item.  The photos of the items were exactly what he picked up.  (All attached.)   Although we don’t appreciate Mr. [redacted] referring to “bait and switch” nor referring to our company in such derogatory terms nor the threats to file complaints and try to dis-credit us with his credit card company, we do believe this is simply a case of Mr. [redacted] not reading the description, not looking at the photos provided nor taking advantage of the preview times.   We are proud to say that we do hold our employees to an extremely high ethical standard.  We expect them to photograph what they see, describe what they see and to be available for our bidders that do take advantage of the preview times.   All of these criteria were met in this instance.  If Mr. [redacted] chooses to no longer bid with our company, we will be sorry to lose him, however we cannot stress strongly enough that responsibility relies on all of us doing our parts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like my refund. The description clearly states 2 pk and I did not get that. I told the manager and he ignored it. Now their response of [redacted] it is insufficient. They state it on their website as a description. That is misleading. In addition I did not receive the second item. This is piss poor customer service at its best.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  So I'll need to know the time/place to return the unit to? Will you be providing that information via this channel or will the folks at FAST TRAC provide that directly to me?
Regards,
[redacted]

We stand by our integrity, ethics and our policies.  A bidder's privilege, not right, privilege to bid is revoked once that bidder keeps his item and gets his money returned.  We reserve the right to refuse business with anyone.  Bidder privilege will not be restored for him.  We are frankly are amazed that he is so adamant about it since he feels this way about our company.

Revdex.com Complaint...

[redacted]                                   ...⇄ November 13, 2017   [redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Ms. [redacted] has already received her one-time-only courtesy refund on another item. (Information attached) The item that Ms. [redacted] bid and won was marked as Open Box.  Our policies and procedures along with definitions and explanations are posted on each and every auction, in each and every warehouse as well as the invoice itself.  I’ve pasted the categories and definitions below that explain our policy on Open Box items. Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item. Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not be tested for functionality. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising. Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items. Our responsibilities include taking a photo of the item, describing what we see and then assigning a category for that item.  Part of a bidder’s responsibility is to preview the item PRIOR to placing a bid and again PRIOR to leaving our warehouse with the item.  We do not allow refunds on Open Box Items or Damaged Items, only if the item is listed as Appears New and then if the item is not as appears new and the bidder brings it to the attention of the removal staff PRIOR to leaving the location with the item, would we allow a refund. Ms. [redacted] did not preview the item PRIOR to placing a bid. Ms. [redacted] did not inspect the item PRIOR to leaving the warehouse location. We will not be submitting a refund for this item.

Revdex.com:
At this time, I have not been contacted by Convergence Technologies, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Complaint No.
[redacted]
Customer Information:
[redacted] ** [redacted]
At Fast Track IT, we strive to be completely transparent,
honest and open throughout all of our business.
Mr[redacted] and all of our bidders are given the opportunity
to preview the items BEFORE they place a bid.
That may entail researching the item online and visiting one of our ten
warehouses to view the items in person to determine the amount of bid they are
willing to place on any given item
We try to offer the MSRP on each item that we place online
as a matter of additional description only not to "bait the bidder to become
overly competitive" Again, we ask the
bidders to please preview and/or research the item BEFORE they place a bid
Attached is a screen shot when googling the item. My screen is a full size 24" monitor on my
desk; however, lotters work on an iPad with a 5"X 7" screen view and will
typically only see the 1st item available and use that as a basis
for the MSRP
The VegTrug Raised Bed Patio Garden retails for $to
$per the attached screen shot.
Mr[redacted] paid $which is 40% of retail for the lowest advertised
price and only 27% of retail for the highest advertised price. A great deal and great savings!!
We hope that Mr[redacted] and all of our bidders will take
advantage of our preview times and research their items. We want them to feel free to contact our
business if they feel a MSRP is overstated prior to the close of the auction
and we will research it as well to offer the most transparent, honest and open
descriptions we can provide
Fast Track will continue to offer MSRP as a matter of
additional description

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please review the attached document which is the ORIGINAL bid notification from FAST TRACK--it CLEARLY states that the mower is "TESTED AND CERTIFIED TO LOOK AND WORK LIKE NEW. THE REFURBISHING PROCESS INCLUDES FUNCTIONALITY TESTING, BASIC CLEANING, INSPECTION, AND REPACKAGING." Now I'm no attorney, but what the stated the condition of the mower to be and what I got (OPEN BOX OR NOT), is NOT what they advertised. Their comment that I've receive my ONE return irrelevant to this transaction--they're just trying to confuse the issue.My issue is FAST TRACK mis-represented the condition of the mower in their listing in order to attract bids at a higher price than they would have gotten IF they just listed it as a mower with an inoperable engine--who would bid on that? I contend that they so to drive up the price. I simply want the mower in the condition that FAST TRACK stated in advertised bid--nothing more--nothing less.If you additional questions, please don't hesitate to contact me directly or call.[redacted]###-###-####

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ July 21, 2017 Complaint No. [redacted] Date Entered: 7/11/2017 [redacted] ###-###-#### ext. daytime Email:  [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns, shelf pulls and floor model/display items via the online auction process.  Mr. [redacted] states in his complaint that we do not allow bidders to test electronics, on the contrary, we encourage bidder to always, preview, inspect and test every item they have interest PRIOR to placing a bid.  However, also stated by Mr. [redacted], we may not have the equipment needed to test specific electronic equipment since we don’t test, check for completeness or assemble any items.  Just as Mr. [redacted] stated we clearly noted that the power cord was not included. In an attempt to help bidders in their bidding opportunities, we’ve created 3 categories when listing items.  Appears New, Open Box and Damaged.  All of these categories are listed in our terms and conditions as well as posted at each warehouse locations, each bidder must agree that they have read and understand, these terms and conditions in order to place a bid.  Below is the description for Appears New. Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item. Mr. [redacted] contacted our support staff 2 times, the first time we followed procedure and directed him to his location warehouse from which the item was picked up.  The 2nd contact was simply a list of demands from Mr. [redacted] and the actions he is taking.  Once a bidder informs us that he has contacted an attorney, we cease communications and must work through the legal process. However, if Mr. [redacted] had reasonably discussed his situation with our support staff, he would have learned that we offer a ONE-TIME-ONLY courtesy refund to every bidder.  Mr. [redacted] only signed up for our online auctions less than a month ago and this is one of the reasons we instated the policy; to give bidders a learning opportunity.  Since Mr. [redacted] has indicated that he has started the process of a charge back on his credit card and filed complaints with the Attorney General office and the Revdex.com, the staff followed procedure in stopping communications. The ONE-TIME-ONLY courtesy refund is still available to Mr. [redacted].  But, he must return the item and stop the charge back process. Although we try to create lifelong relationships where bidders may enjoy up to 90% off retail pricing, sometimes the online auction process is simply not a good fit.  We believe this is one of those instances where we cannot create a mutually beneficial relationship so we will de-activate Mr. [redacted]’s bidding privileges.  We ask that Mr. [redacted] not attempt to re-register as a bidder on our site. Again, the courtesy refund option is still available to Mr. [redacted] should he choose to return the item to us. Attachments Email Correspondence Invoice