Convergence Technologies, Inc.

Revdex.com Complaint ***August 24, 2017*** * *** *** ***
*** *** ** ***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***At Fast Track It, we strive to be transparent in all our business endeavors We auction secondary market items via our
online platform We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction In addition, we have assigned categories to help bidders see what we see We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completenessSecondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock Ms*** has not received her ONE-TIME-ONLY COURTESY REFUND and we will honor that at this time upon return of the item.Ms*** made NO attempt to contact us directly as she would have learned about our policies had she done so. Although we value Ms*** as a bidder, we must ask that she preview the items PRIOR to placing a bid and to read the terms and agreement that she agreed to PRIOR to placing a bid She would have learned that on an item described as “appears new” she could have brought it to the attention of the warehouse staff and been issued a regular refund, but because Ms*** decided to not make any attempt to speak with our staff and left the building with the item, we must now use her ONE-TIME-ONLY COURTESY REFUND Our warehouses are full of product and there are times that due to limited space, items may be damaged because of handling, etc Below are the categories and the definitions and remedies available to Ms*** that she agreed to but did not take appropriate actions.Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the item. Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arising. Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these items. Again, upon return of the item, we will offer Ms*** her one time only courtesy refund.---Revdex.com/MRC: SEE ATTACHED PDF FILES

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com Complaint ID: *** November 11, *** * *** *** *** *** *** * ** *** Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary product from overstock, customer returns and shelf pulls via online auction process. This means that items are often shipped to us in boxes and containers that were not the original packaging of the item the box contains. While our lotters strive to aptly describe and picture the items available, there is always a possibility of the container not matching the item offered. In this particular case, the item was described correctly as “various furniture pallet items” and listed as “open box”, nowhere in the description was a kitchen island listed. Our terms state that bidders are to rely on the description not the photo and we stress to our bidders the importance of taking advantage of the preview times available prior to bidding to verify completeness, correctness, etcMs*** has had numerous conversations with our customer satisfaction support team on this and other items she has bid on without previewing the items and having buyer’s remorse because her husband is angry at her over her purchasesWe will not be refunding Ms*** and ask that she look long and hard to deciding if this is a good venue for her to use for purchasing items. Online auctions work well for hundreds of thousands of our bidders allowing them to save over 70% off retail pricing, but once in a while, it is just not a good fit. Attached are copies of the invoices of which Ms*** has requested refunds, the terms and conditions that each bidder must agree to prior to bidding on our auctions and correspondence between this bidder and our customer satisfaction support team

Revdex.com Co*plaint #*** Secondary Response Bidder # *** * *** (*** and ***) #*** #*** The Bidder is not satisfied with the initial response regarding his clai*It is never our intent to deceive Bidders, we want our Bidders to get great deals and enjoy the processThere is however a certain a*ount of risk involved with bidding and na*ing the price you are willing to pay, bidders agree to the ter*s when they register to bidThe descriptions used to classify ite*s are standard and used for every auction and stated in the auction ter*sOur staff use a visual inspection of ite*(s) to deter*ine how an ite* should be classifiedThe visual inspection does not include testing for functionality or co*pletenessWe use three different kinds of descriptions when lotting (inventory ite*s for auction): Appears New, Open Box and Da*aged and have criteria for each of these classifications and are not open to interpretationBeing fa*iliar with these ter*s is very i*portant as to how the ite*(s) condition is assessed They are also i*portant to know because they tell whether or not your ite* can be eligible for a price adjust*ent or refund All of these ter*s are posted in every auction and *ust be agreed to in order to place a bidThe fan, at visual inspection appeared new, the light bulbs were inco*plete or broken so that was re*oved fro* the description to avoid the expectation of the* being includedThe fan was in its original packaging and “appeared” to be in new conditionThe description could have been “appears new-inco*plete (*issing light bulbs)Each description conveys the sa*e thing but is interpreted differently by this BidderTo resolve this I will issue a $credit for the light bulbs The ***, at visual inspection was out of its original packaging/box and was listed as open boxThe ite* is not asse*bled, tested or inspected for functionality or co*pletenessOpen box ite*s *ay have so*e da*age that is not apparent on visual inspectionThe “da*age” that the Bidder describes would not necessarily be apparent with a visual inspectionOpen box ite*s are not eligible for refundsThis is a risk that bidders assu*e when biddingThe *SRP (*anufacture Suggested Retail) is offered as a reference point for Bidders and is set by the *anufacturer, not 2*C *anage*entThe bidder says he understands ite*s are purchased “AS IS” and should be willing to accept thatThere is no adjust*ent offered on the ***

Revdex.com Complaint ID:
*** May 15, *** *** *** *** *** *** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process. Mr*** placed a hidden max bid of $which you can see by the hidden max bids screen attached (only administrators can access this screen to keep the max bid hidden to simulate a live auction). Each bid placed is timestamped with the date of time of each bid placed automatically by the system. You can see that Mr***’s max bid was a reasonable bid and in line with other max bids placed on this auctionBecause we realize that bidding errors do occur, we’ve included this possibility in our terms and conditions for each auction as well (terms and conditions attached). If a bidder believes they have placed a mis-bid, they are to email support immediately, because those emails are timestamped as well to show date and time received. A mis-bid can be changed while the auction is still live and active. Once the auction closes, all bids are final. When placing a bid on our website, a screen pops up asking you to check and verify your bid before proceeding. Mr*** checked these boxes in order to continue on with his bid amount entered as the $498.00. Mr*** placed this bid on December 19th yet did not email or reach out to any staff member for days until after the auction closed on December 25th I’ve included Mr***’s history and notes. You can see by his history that we’ve had to have our collections department consistently reach out to Mr*** for payment of his winning bids although bidders must have a credit card on file with a balance available to cover their bid amounts and he has missed pickup/removal times for auctions in which he was the winning bidder. Mr*** has not upheld his responsibilities to verify his bids, arrive for removal times, have a valid credit card on file to cover his bids nor made a reasonable attempt to contact us prior to the close of this auction stating that he had a mis-bid. We will not be issuing Mr*** a refund for the slot machine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Item had been previewed, and was not the same as original previewWhen taken home item was not as previewed!

We at Fast Track It strive to remain as transparent as possible in all of our business dealingsWe buy truckloads of merchandise and auction them off via our online platform. Ms*** bid on and won several invoicesShe initially emailed in October about refunds that she was
expecting. It was explained to her that as long as she reported her items as missing to the warehouse, they will submit her refunds within business days as they use a few days during the week to look for lost items. She didn’t respond to that emailA month later, Ms*** emailed in again on a new ticket about the refunds and was asked if she had the refund slips that the warehouses give bidders with missing items in order to expedite the refunds. Without those, we would have to email each warehouse to verify the items were reported missing. Ms*** didn’t respondOn Dec8th, Ms*** emailed in again on a new ticket asking about her refunds. Because there was no information included in her email, she was asked for the auction numbers so they could be looked into. Ms*** didn’t respondOn Dec 18th, Ms*** emailed in on another new ticket asking about the refunds. When asked for the auction numbers, she provided them at that time. When asked if she had refund receipts from the warehouses, she replied that her husband has spoken with the support staff and was told he would receive a refundOn Dec24, she emailed in again requesting refunds for the items. She was responded with: Hello ***, I've looked through our email correspondence and have seen where you have emailed in on multiple tickets. Your emails were always answered, but with a request for information that was never responded to. When you emailed in again, it would be on another ticket where you would inquire about your refund, but not respond to the question that was asked of youThe issue is this- We in Support cannot issue refunds for missing items that have not been verified by the warehouses. That is why I asked if you had any of the refund slips that the warehouses would give you when you reported your items as missing. If you had those, I could submit your items to be refunded right away. Without those- because of the amount of items you are claiming as missing- I have to email them to the warehouses for verification that they were reported as missing. Once verified, I will be able to submit your items for refunds. She responded with : Ok thank you so muchI would have to all my ex husband if he had those apps because he was the one who went to the warehouses and got the itemsI don't know how willing he would be to give them to me, due to the fact that we are getting a divorceBut thank you for updating me and letting me know what exactly is going onI really appreciate that.*** The warehouses were emailed and none of the locations had any record of the items as being reported as missing. It was explained to her: I have heard back from the warehouses and none of them have any record of these items being reported as missing. Unfortunately, we are unable to issue refunds for items that have not been reported as missing to the warehousesI would recommend asking your husband if he received those refund receipts from the locations because we cannot issue a refund without those. She did not respond to that emailThe items she is reporting as missing are bunkbeds, dressers, nightstands, and piece bedroom sets- items that would be almost impossible to go missing. If they were in fact reported as missing, they would be provided with a refund receipt for the items. The warehouses they bid at always give out refund receipts for missing items and keep records of the missing items so they can look for them after removal days. The fact that none of the different warehouses we contacted had no record of them reporting missing items seems a little oddI do not believe these items were ever reported as missing. If they were not reported, unfortunately, we cannot issue refunds for the itemsBecause we don’t know if the bidder (A)- never came to the removal days to pick up, (B)- came to the removal and decided to not pick up their items and email a month later attempting to receive a refund for abandoned items. In the terms and conditions of every auction, it states: This is an ONLINE ONLY AUCTION PLEASE DO NOT BID IF YOU ARE NOT ABLE TO PICK UP YOUR ITEMS during the scheduled removal times NO refunds or chargeback's will be granted due to a lack of removal at the designated timesAfter the scheduled removal, items will be considered abandoned and you will be charged a removal fee for disposal of your itemsWhile we do not typically charge a removal fee, the process to pull, remove from auction, move, re-lot, re-post, re-auction and do another removal comes at a considerable cost to the company. Most abandoned items end up losing us revenue in the way of man hours and warehouse spaceWe will not be able to authorize a refund for those items

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I will accept a 50% price reduction

I have attached the Support ticket and the invoice that relate to this complaint.The item that the Customer purchased was described (on invoice and item description in auction posting)as "Open Box" which means that the item is a customer return and has clearly been opened and possibly usedAn item
says that says "Open Box" could be damaged, missing pieces and incompleteThorough inspection was NOT done on this item, preview is always recommended.The customer removed the item from our warehouse and submitted a customer service ticket after gettting item home.Once a bidder takes the item from our building we do not generally allow refundsThis was communicated through our Customer Supportticket that is attached.I have followed up and will allow a courtesy refund once the item is returned to our warehouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This person obviously knows nothing of Microsoft or regional softwareWhile I cant speak to sales of various languages, there is a difference between programs that have language packs which allow you to operate in another, more familiar language, and those which are priced and intended solely for use in some area outside of the USIn this case, you would not know the difference until you tried to install the software and the message came up that you are trying to install an illegal copy, with all the sub text that explains thisI don't know the source of these goods, but I can tell you that all that was in the package was a security pin card which directs you to a website for download.The fact that it cant be used at all is really the case here and no different than advertising something is new when it is really broken as happens on a regular basis
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was told that I could not have a full refund and because of this that is why they offer me a 10% discountI never denied the fact that I recieved the discountI feel that this company is fraudulent in the fact I was bidding on one thing and got something completely different and had to take the item because I was told I could take it or leave it but I was still being chargedThe table is nothing like what I bid on!
Regards,
*** ***

Revdex.com Complaint ***
October 13, *** *** ** *** *** *** ** *** Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: *** At Fast Track It, we strive to be transparent in all our business endeavors. We auction secondary market items via our online platform. We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction. In addition, we have assigned categories to help bidders see what we see. We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness. Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock. Mr*** has not received his ONE-TIME-ONLY COURTESY REFUND and is eligible to do so on this item if he so choosesAlthough we value Mr*** as a bidder, we must ask that he preview the items PRIOR to placing a bid and Mr*** does have the responsibility to check his items PRIOR to leaving the warehouse. We clearly state that we don’t test items, assemble items or verify completeness. We DO however, try to categorize the items based on what we see using the following categoriesCondition notation of "Appears new": these are items that appear to be in a new condition or have never been used previouslyThese items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking upIf the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Incprior to leaving the premisesOnce the bidder has left the premises with the item, 2MC Management, Inccannot issue any refund for issues arising with the itemCondition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returnsAn open box item could be incomplete and has not be tested for functionality2MC Management, Inccannot issue refunds on these items if there are issues arisingCondition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damageIf possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC2MC Management, Inccannot issue refunds on these itemsMr*** agrees to these terms and conditions PRIOR to being able to place a bid on our website. Mr*** has also been bidding and winning with us for over a year and understands that we do have over 250,active bidders that enjoy bidding and winning on our website. This means that they too will be picking up their winnings at our locationsMr*** states in his complaint, the wait time in line which was a perfect opportunity to inspect his item prior to leaving the warehouseMr*** is eligible for his ONE-TIME-ONLY courtesy refund and will be issued upon return of the item

*** the model number, that is the model number not a description of a pack, it is the model number

Revdex.com Complaint ID:
*** March 29, *** * *** *** *** *** *** ** *** Daytime Phone: ###-###-#### E-mail: *** At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process. We would like to take this opportunity to educate the Ms*** on our processes and procedures but are not able to keep her as a happy and long term customer. The relationship is not mutually beneficial Ms*** has only registered to bid with us beginning March 1, and does not understand the online auction process; we will attempt to respond to all of her complaints to our support team and to the Revdex.com. (E-mail chain attached) Invoices are emailed to the address on file with which the bidder signs up. The paid in full invoices are automatically emailed by our system (always have been, always will be) unless payment was not collected. If payment did not automatically charge out in full with the credit card supplied by the bidder, then the invoice is sent to our collections department to obtain payment. Once payment is manually received, then the invoice will be manually sent to the bidder by the collections department. The only complaint we’ve received on this issue is that the bidder’s email provider will place the email in their spam folder because an attachment is included. In our ten+ years in business, these are the only two reasons bidders have not received their invoices; lack of payment or spam folderOur system upgrades are to allow the bidders to do what has formerly only been able to be performed by our administrative staff; to look at their past invoices, to track their bidding history, etc. The upgrades have not affected any other aspect of our business and nothing has changed. If a bidder, such as Ms*** believes she bid and won on an auction, she simply has to email *** with her bidder number and the auction number. We can then RESEND the invoice again manually so long as it is paid in fullInvoice amounts ALWAYS tie directly back to the winning bid. (Invoice attached) The bid amount is the bid amount billed per each item (listed separately item by item on every invoice to make it user friendly). At the bottom of the invoice you will see sales tax (which we are required by law to collect and send to the IRS, unless a tax exempt form is on file). You will also see our buyer’s premium. This is a percentage fee we charge for bidders to bid on our website. (Think of this as a membership fee, like the big box stores charge, but instead of a flat fee, we charge a percentage of purchases.) The final total is the bid amount + the taxes + the buyer’s premium = total invoice amount, the total amount we charge to the card on fileCumulative bidding complaint; As stated plainly in the terms and conditions of each and every auction (that the bidder must agree to prior to placing a bid) and copied exactly from website below: Increasing your own bid/Bidding Errors: Please be aware that many bidders routinely increase their own bid to price an item out of reach of other biddersYou should immediately review your bids once submittedIf you mistakenly increase your own bid, place your bidder number in the bid field, or make a typo you must immediately contact our office by in writing - please use the contact sheet on our website (we MUST have your request in writing)We will not reverse bids after the auction has closed, no exceptions***Please note that bid cancellations or retractions are at the manager's discretion only - submitting your bidding error does not guarantee that your bid can or will be deleted/retracted/cancelledBecause many bidders frequently increase their own bids, we have a safety net installed (always has been, always will be) for bidders that may not understand that they are bidding against themselves and increasing their own bid. That safety net is a screen that pops up (example attached) telling the bidder that they already have the high bid and asks if they are sure they want to place the bid. The bidder then must “ok” out of that screen and then “submit” yet again in order to place the increased bid against themselves. We also have help if an accidental bid (typo) is placed, for example, if the bidder meant to place a $bid but instead placed $bid, if the bidder contacts via email, our support team, then we are able to delete the bid PRIOR to the close of the auction. Once the auction closes, all bids are final. We also offer a “max” bid box and an immediate “bid” box on each auction. This allows the bidders to place a maximum amount they are willing to pay without having to keep increasing their bids in increments, the bid will increase in the increments described, but please note, the website plainly states that other bidder’s max bids are hidden. So if the current bid is at $1.00, then you place a max bid of $and the bid amount jumps to $9.00, that simply means that another bidder has placed a hidden max bid up to $so you will still be winning the bidding unless someone bids more than $either as a straight bid or a hidden max bid(bidding detail attached) There is a huge difference between a typo and buyer’s remorse. Ms***’s complaint that she won the same item on another auction for $earlier, leaves us to believe this is a simple case of buyer’s remorse. We did offer to refund the item if Ms*** returned the item to us. Ms*** refused the full refund and wants a “partial” refund to bring the item to the price she spent on the previous auction of $4. We are very proud of our diverse, educated, friendly and courteous support staff! In Ms***’s many emails to our support team, she threatens a charge back on her credit card if we won’t lower her bid, a class action suit if we won’t lower her bid, our support team did the correct thing each and every time, they asked her to stick to the problem at hand instead of issuing threats, they clarified that MsVent is welcome to file complaints but also stated the policy on charge backs that she will no longer be welcome to bid on our site if she does so. Ms*** asked to speak with higher management because she was not happy with the response, so the support team supervisor was the last support team person to respond to Ms***Lastly, Ms*** emailed our Director of Operations directly, which the director responded to Ms*** within minutes of receipt of the email that she must in***igate before responding. Ms*** chose to file a Revdex.com complaint within minutes of that email as wellAt this time, although we prefer to educate our bidders and keep them as customers, this is apparently just not a good venue for Ms*** and not a good fit for us. We are severing our business relationship with her and turning off her bidding privileges. We will still honor the full refund if Ms*** will return the item

At Fast Track It we strive to be transparent in all our business endeavors. Mr*** had not reached out to our customer satisfaction team prior to filing a Revdex.com complaint. Upon receiving the complaint, we reached out to him and were able to come up with a satisfactory
solution. We are fully refunding his item and educating him to please allow us to make it right before taking the next step. We appreciate Mr***'s business and look forward to a long and rewarding business relationship!!

Again, the package was clearly in French, French versions are sold in the US daily. Mr*** could see when he bid on the item and again when he picked up the item, that it was in French. We do not test items, so we cannot verify that they are in working condition. Mr*** has already received his courtesy refund yet continues to bid and agree to the terms without previewing or following the protocol. As a secondary market item, we have no way of knowing if this item was used previously. No refund will be issued for this item. By the way, upon installation, the language preference can be chosen

Revdex.com Complaint ID:
11973745 February 7, *** ***
*** *** *** **
*** * ** ***
*** *** *** ***
*** *** At Fast Track IT we strive to remain transparent in all of our business endeavors. We offer secondary market product from overstock, customer returns and shelf pulls via online auction process. We have warehouse locations throughout the US and each location has specific preview and removal times We apologize for Mr***’s inconvenience and obvious frustration shown in his email correspondence with our support team. (Email thread attached.) The Broadwell warehouse location offers days each and every week for bidders to pick up their items. The removal times are 1pm to 7pm on those removal days. Mr*** did arrive at minutes before closing on the last day of removal for that week’s removal period. We do ask that bidders show up in time to be checked out by 7pm, not just enter the building by 7pm As was explained in the email correspondence, we offer a courtesy additional pick up period the following week for auction removal. Mr*** still had the opportunity to go pick up his item this week before filing a complaint We will offer Mr*** a one-time-only courtesy refund for this item only. We appreciate our customers and hope he will continue to bid and win items up to 70% off retail pricing In closing, I must address an issue Mr*** brought up in his correspondence with our support staff. When we turn off bidding privileges, if that person attempts to re-register on our website that is considered fraud and we do prosecute to the fullest extent of the lawThankfully, in this case, that won’t be necessary

The refund posted to my account on 10/ I now consider this matter resolved.However, I am still very unhappy with the way the business handled this situation They made a mistake in giving me a different item than the one I bid on (I will give them the benefit of the doubt that it wasn't intentional) Yet they refused to be reasonable and allow me to return the item I was forced to resort to filing multiple complaints with the Revdex.com, the Ohio AG, and *** I will not be doing business with them in the future.For the record, when I returned the incorrect item, the man who took my return was very pleasant and there was no hassle Why couldn't they have handled it this way in the first place? I'll also note that he told me they had operated for several years with only one return, but lately they've been getting on the order of per week What does that tell you? They need to get their act together, and start dealing with consumers honestly Until then, buyer beware

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was indeed there on removal day I picked up another auction that day Obviously I was also there on the next allowable pick up day They had already sold the merchandise It wasn't there! I am finished with this auction site, and have informed everyone I know not to do business with them any longer YES I WAS THERE!This person responding is rude, and has no customer service skills, reading the emails, the tone is nasty Who would want to do business with this company when they have ZERO customer service skills, a nasty attitude and they have no one to help their customers in the warehouse Saying that your customers are RESPONSIBLE for everything, is wrong Hopefully others will come forward after they have been mistreated by this company On to the media now Hopefully *** * will pick up this story!Bidder number: ***Hi, I went to School Road today to pick up my auction from last weekFor some reason I have to request a receipt each time I win anauctionI get some and some I have to ask for.Today auction *** was not at school roadI was instructed to look a row 2A, 7A, 8A, 8B, RW and when I asked the lady at the desk shesaid try over on the other wallNeedless to say, it's not there and she then told me to contact you for a refund for this auction.Items: *** and ***Invoice#***-***-***-schoolii04/07/2017”Regards,
*** ***