Convergence Technologies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response *ade by the business in reference to co*plaint ID [redacted], and have deter*ined that this does not resolve *y co*plaint.  I do understand ite*s are purchased 'as is'. *y issue is how the ite*s are classified and how *anage*ent at facilities ignored questions about this. Obviously, this calls into question the intent of your co*pany. The e*ail response did not address either issue.   Bringing up the cost of the ite* and the a*ount paid is CO*PLETELY irrelevant.Regarding the fan:  if you noticed light bulbs *issing, why did it not indicate this on original description (only includes 1 of 3 bulbs)?  ite*s for other listings with *issing pieces indicate this.  Additionally, why did the other fan I purchased include all 3 lights and not have that listed as an ite* included?  AND if you are to list all ite*s in the box as included, why did it not list the other parts of the fan?  it is clearly *arked on box and in instruction *anual that 3 light bulbs are part of the fixture.  *ISSING PIECES OF WOULD NOT INDICATE 'APPEARS NEW'! Regarding the [redacted]:  the ite* IS da*aged. no picture was included with one of the [redacted] doors falling off with bent hinges. this results in part of the [redacted] as inoperable.  this was not *arked correctly (open box vs da*aged) nor did your *anage*ent even get out of their chair to look at ite*.  Further*ore, *AJOR ite*s were *issing therefore *aking your retail price you state inaccurate.   In closing, the issues stated has to do with the intent to deceive.  The ite* descriptions and condition are critical your staff gets this right.  If they don't, your *anage*ent should be better trained to acco**odate custo*er questions/issues.  Please reconsider your actions to rectify *y situation to show you have the correct intent to run a professional business.  Regards, [redacted]   
Regards,
[redacted]

Revdex.com Complaint [redacted]                                                                   August 29, 2017 [redacted]...

[redacted]  [redacted]Daytime Phone: ###-###-####E-mail: [redacted]  At Fast Track It, we strive to be transparent in all our business endeavors.  We auction secondary market items via our online platform.  We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction.  In addition, we have assigned categories to help bidders see what we see.  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.  Our sincere apology goes to Mr. [redacted] for the lack of communication from the acting warehouse manager at that location, it will be addressed independently.  As a company policy this is why we ask that bidders please communicate with our support team instead of directly with warehouse personnel. Mr. [redacted] was indeed to receive a refund on the missing AC unit, we have submitted that item for refund through our support team and he should expect it to reflect back on his credit card used as payment within 5 business days, depending on his bank policies.  Mr. [redacted] will also be granted his request via email for a discount off the AC unit that he received because of the difference in BTU’s. We cannot grant Mr. [redacted] a refund on the steam mop however, as it was listed as open box and no error in listing was made on that item. We do ask that Mr. [redacted] review the terms and conditions that he agrees to prior to placing a bid for any item, I’ve copied and pasted the terms below that he can become familiar with our protocol.Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not be tested for functionality. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.We value Mr. [redacted] as a bidder and hope to have a long term business relationship with him to continue to enjoy up to 90% savings off retail pricing.Triche' B[redacted]Fast Track ITAuctions | Acquisitions | Marketplace[redacted]

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ January 12, 2017 [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We are proud to be a diverse company and have employees of many nationalities and races.  We ask that if Ms. [redacted] cannot understand one of our employees that she simply asks for help from another.  We have staff at every location that is fluent in the English language, reading and writing.   Ms. [redacted] was the winning bidder for sleeping bags on our website.  The bags could not be located at the location when she came for the scheduled pick up date. We have fully refunded Ms. [redacted] for the missing items and all involved do apologize for the inconvenience and confusion.   Many of our bidders prefer to not take a refund, just as did Ms. [redacted], they agree to allow our staff additional time to try to locate the missing item on non-removal days since it’s usually due to other bidders accidentally picking up the wrong item and then putting in a different location instead of returning it to its original location. However, if an item is missing and the bidders wishes to receive a refund, the bidder must request a refund at the time of checkout instead of emailing our support team, because the support team is not located within the particular warehouse site.  They must defer to the staff at the location regarding the missing item.   At our warehouses, we organize auctions in rows so that each auction is assigned a row number identified by signage usually hanging from the ceiling so it’s easy for all to see. However, items that are abandoned or left are then compiled and re-lotted on other auctions.  We do not hold property after removals due to limited space and the abandoned items may be scattered throughout the warehouse.  We do not have the space to keep all the abandoned items in one particular spot as we receive new product daily.   Ms. [redacted] has been a bidder with us for over four years.  We value her business and hope she continues to enjoy savings of over 70% off retail pricing!!

Revdex.com Complaint #[redacted] Bidder #[redacted]   The Bidder purchased 2 boxes of Pendaflex File Folders for a bid price of $3.90. The quantity was listed as 30 per box, but was actually 25. The warehouse manager made a decision to offer a full refund verses the partial, due to the...

dollar amount. The refund amount would have $.65 for a partial refund. To satisfy the Bidder, we would be happy to provide the bidder 10 file folders to compensate for the quantity discrepancy.

Tell us Revdex.com Complaint...

[redacted]                                   ...⇄ July 25, 2017 [redacted]Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted]At Fast Track It, we strive to be transparent in all our business endeavors.  We auction secondary market items via our online platform. We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction.  In addition, we have assigned categories to help bidders see what we see.  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock. Mr. [redacted] states that he has gotten great deals bidding and winning on open box items.  Please remember that Mr. [redacted] agreed to the following terms and conditions, stating that he read, understood and agree to the following definitions.Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.Condition notation of "Open Box": Items marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not be tested for functionality. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising. Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items. We are very happy to hear that Mr. [redacted] has bid and won many open box items that have worked, are complete and he is happy with his winnings but our terms clearly state that open box items are not to be refunded.However, our company does allow each bidder a ONE-TIME-ONLY courtesy refund.  We have this policy to allow new bidders the opportunity to understand the terms and conditions to which they’ve already agreed.  Mr. [redacted] will never again be offered a refund on any items in the open box or damaged categories, so buyer beware and heed the category listings when placing bids.If Mr. [redacted] will return the item to the warehouse from which he picked it up, he will be issued a refund. why here...

Please send photo of actual unit with serial/model number you received, not just a photo of the box so we can investigate further.  Our records show that you did receive the advertised model, not what the box stated.

Revdex.com Complaint #[redacted]Bidder #[redacted] – [redacted]-columbus Fast Track IT and our Independent Licensees strive to be transparent in all of our business transactions.  Ms. [redacted] purchased a [redacted] Riding Lawn Mower from a USED Commercial Equipment Auction at one of...

our Third-party location in Columbus, OH. (Please see attached invoice.)  The [redacted] Mower was not misrepresented in the auction listing nor were the photos altered that were posted. Ms. [redacted] agreed to the terms of the auction, she chose not to use the Preview opportunity and the seller made clear that the item was used and sold AS IS without any written or expressed warranty or guarantee. By placing a bid, Ms. [redacted] acknowledged the risks and accepted any and all responsibilities.  At the Columbus location there are also signs posted with the terms of sale. (See attached photo of Public Notice posting at the warehouse location.)Ms. [redacted] picked up the mower from the Columbus warehouse on April 23rd and at that time she was able to converse with the seller, [redacted]. Ms. [redacted] admittedly did not preview or inspect the condition of the mower before bidding or picking up the mower and agreed to leave with the [redacted] mower.On Monday, April 25th Ms. [redacted] reached out to our Customer Support Team regarding this issue. Our Support team referred the ticket back to the seller location in Columbus for a response.  A refund was denied due to the fact that everything was clearly listed as used and sold as is. The Columbus staff relayed this information to Ms. [redacted] and the Support ticket was then closed.The same terms and conditions information was provided in the terms of the auction that the Ms. [redacted] agreed to prior to bidding, as well as on the invoice and again on the premises when the Ms. [redacted] picked up and removed the item from the warehouse. Fast Track IT sells secondary market items, we want all of our Bidders to get great deals and most will!! However if Bidder’s regret their purchase (buyer’s remorse) or decide an item is not suited for their intended use, or refuse to take advantage of the preview, our clients are not willing to assume the costs. Bidders are strongly advised to use the provided preview times to inspect items and then bid or not bid accordingly. Use of the preview inspection will eliminate any doubt about the condition, completeness or suitability for intended use.A refund for this item is not warranted and will not be issued to Ms. [redacted].

Revdex.com Complaint #[redacted] Bidder #[redacted]   [redacted]”s complaint is with the condition of her items purchased through 2MC Management’s dba Fast Track It. The items mention in the complaint are Electrolux Coffee Maker and Electric Popcorn Machine both listed...

as “Open Box”. The complaint also indicated there was not enough information or help at the warehouse when picking up her items. [redacted] is a new Bidder with our company and may not understand the business model, Fast Track It is a secondary market auctioning inventory and equipment. Per the terms of our auction: WARRANTY & CONDITION OF ITEMS SOLD: All items are sold "AS IS, WHERE IS” with NO WARRANTY expressed or implied by the lot number affixed to the item. This sale is to the business community as "equipment" & "inventory" without any implied or expressed warranty. Descriptions are believed to be accurate but not guaranteed. When you are not certain of the condition or use of an item please bid accordingly. You are bidding on the described item, NOT the photo. CHOOSE WISELY: We want everyone to get a good deal and most will. However, when you bid on the wrong item or decide an item is not suited for your intended use, our clients are not willing to assume the cost of your mistakes. When in doubt about condition, completeness or suitability for intended use, please bid accordingly. An item listed as “Open Box” meaning: Condition notation of "Open Box":Items marked "Open Box" indicate that item may not be in it original packaging from the manufacturer. An open box item could be incomplete and has not been tested for functionality or completeness. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising. The auction listing indicated that these two items were “Open Box” and not tested for functionality or inspected for completeness. The additional pictures that were part of the auction posting showed the condition of the items and the boxes that items were in. [redacted] stated that there was not enough staff in the warehouse to assist the many Bidders picking up their items. Bidders are responsible for the removal of their own items. Warehouse staff is there to check-out the Bidders and can offer some assistance in locating their auction(s) but our term clearly indicated that Bidders are responsible for their own removal. Bidders are responsible for their own removal. Any item NOT picked up by the set time will be considered abandoned. Removal shall be at the expense, liability, and risk of the purchaser. Purchases will be released upon presentation of a paid email receipt. Please insure that movers or anyone picking up items on your behalf have your paid receipt at the pickup location no items will be released with a paid email receipt. IMPORTANT! Fast Track It will have the option of reselling, removing, storing or abandoning, at the expense and risk of the purchase, items not paid for and/or removed within the specific time. The buyer agrees to pay all deficiencies, legal, collection; transportation and storage expenses associated with delinquent accounts or abandoned items. Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, Bidders need to familiarize themselves with our item descriptions and how items are lotted (inventory items for auction). We use 3 different kinds of descriptions when lotting:  Appears New, Open Box and Damaged. None of the items are inspected for completeness or tested for functionality. Bidders are allowed times to come preview and inspect items prior to bidding, if they choose not to preview, then they should bid accordingly and understand the risk. This information was share with the Bidder when she sent in a request to the Customer Support team. As a new Bidder, there is a learning curve with the auctions and secondary market. I would suggest that the Bidder bid on “Appears New” items to minimize the risk, take the time to Preview items and thoroughly inspect items before leaving the premises. If there are concerns with “Appears New” items they can be address at the Warehouse location prior to leaving with items. The Warehouse Manager is available to assist in resolving Bidder concerns. Since [redacted] is a new Bidder, as a courtesy a refund can be submitted for these two items upon their return.

Revdex.com Complaint ID: ...

[redacted]                                   ...⇄ March 1, 2017   [redacted] [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   At Fast Track IT we strive to remain transparent in all of our business endeavors.  We offer secondary market product from overstock, customer returns and shelf pulls via online auction process.  It is very important to understand why we answer with the same 2 sentences on every complaint.  Because we do strive to be transparent and we sell secondary market products from overstock, customer returns and shelf pulls.  We do not hide that we sell secondary market items; on the contrary, we advertise it.  This is what allows our bidders to receive merchandise at a fraction of retail pricing, because it is secondary market products. Although we prefer to educate our bidders on the process and procedures to keep them as customers, sometimes the online auction process is just not a good fit and we are forced to sever the relationship.  Ms. [redacted] does not or will not understand that we sell secondary market items and they may be used, broken or damaged.  Our employees look at the items and make an assessment, they do not inspect, test, assemble or verify all parts of any items, we do offer preview periods to all bidders prior to placing a bid. Ms. [redacted] will not be receiving a refund for any items she purchased because she simply failed to read the terms and conditions (attached), failed to read the descriptions of the items (attached) and failed to consult the staff prior to leaving the warehouse on the appears new items to request a refund. Ms. [redacted] has only contacted our company on one matter via one email, prior to submitting a Revdex.com complaint (attached). Ms. [redacted] is not to attempt to re-register as a bidder, this will be considered fraud and will be dealt with according to the laws of our State.  Ms. [redacted] is no longer welcome at any of our facilities (locations are listed on our website).  Any attempt to enter our premises will be considered trespassing and will be dealt with according to the laws of our State. Mr. [redacted] is not to attempt to contact our staff at any location or via any means.  Any attempt to do so will be considered harassment and will be dealt with according to the laws of our State.

[redacted]   Bidder complained that item purchased in auction was misrepresented as “Open Box” and in her opinion should have been listed as damaged. Per the terms of the auction: Condition notation of "Open Box": Items...

marked "Open Box" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not be tested for functionality. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising. Auction items are sold “As Is” and not eligible for refunds. Per the terms of the auction: WARRANTY & CONDITION OF ITEMS SOLD: All items are sold "AS IS, WHERE IS” with NO WARRANTY expressed or implied by the lot number affixed to the item. This sale is to the business community as "equipment" & "inventory" without any implied or expressed warranty. Descriptions are believed to be accurate but not guaranteed. When you are not certain of the condition or use of an item please bid accordingly. You are bidding on the described item, NOT the photo. CHOOSE WISELY: We want everyone to get a good deal and most will. However, when you bid on the wrong item or decide an item is not suited for your intended use, our clients are not willing to assume the cost of your mistakes. When in doubt about condition, completeness or suitability for intended use, please bid accordingly. The Bidder did not use the Preview period to inspect the item prior to Bidding and did not inspect the item prior to leaving the warehouse. Our standard procedure is make adjustments at the time of Removal if the Bidder is not happy with the condition of their items. Adjustments generally are only made when there are lotting errors in the description of the item. The complaint was reviewed with the Warehouse Manager at this location and he has agreed to offer a courtesy refund in this case once the item is returned to the warehouse.

Tel Revdex.com Complaint...

[redacted]                                   ...⇄ October 13, 2017 [redacted]Daytime Phone: ###-###-####E-mail: [redacted]At Fast Track It, we strive to be transparent in all our business endeavors.  We auction secondary market items via our online platform. We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction. We use stock photos and download the descriptions as well, then add additional actual photos to better show the condition of the items we receive.  In addition, we have assigned categories to help bidders see what we see.  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock. We have posted on our website, included in the terms and conditions of each auction and even had signs created for each warehouse location that explain the terms and conditions.  Items listed as open box or damaged ARE NOT ELLIGIBLE FOR A REFUND. We ask that if the bidder chooses to bid on open box or damaged items, please-please-please preview the item PRIOR to placing a bid.  If the bidder takes that one step to preview it would eliminate these complaints completely. Mr. [redacted] has already received his ONE-TIME-ONLY courtesy refund.  It was explained in detail to him at that time, that he will no longer be eligible for a refund on ANY item he bids that is listed as Open Box or Damaged.  Mr. [redacted] has repeatedly asked that we pay to have the lawn repaired that he is not interested in having a refund anyway.  We do not pay for repairs, our terms clearly state that we will be liable only to the extent of a full refund EXCEPT on items listed as open box or damaged.Mr. [redacted] has been bidding and winning with us for more than a year and is well aware of our processes.Mr. [redacted] will not be receiving a refund nor will we pay to have his Open Box item repaired. l us why here...

Revdex.com Complaint...

[redacted]                                   ...⇄ October 13, 2017   [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   At Fast Track It, we strive to be transparent in all our business endeavors.  We auction secondary market items via our online platform.  We purchase truckloads of inventory and have lotters photo and describe each item and then upload to our website for auction.  In addition, we have assigned categories to help bidders see what we see.  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models.  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.  We have posted on our website, included in the terms and conditions of each auction and even had signs created for each warehouse location that explain the terms and conditions.  Items listed as open box or damaged ARE NOT ELLIGIBLE FOR A REFUND. We ask that if the bidder chooses to bid on open box or damaged items, please-please-please preview the item PRIOR to placing a bid.  If the bidder takes that one step to preview it would eliminate these complaints completely.  Having explained our policies, we also allow a ONE-TIME-ONLY courtesy refund for instances such as this.  Mr. [redacted] will be issued his courtesy refund upon return of the item. We cannot stress enough that this is ONE-TIME-ONLY, if Mr. [redacted] chooses to bid on our items, he must adhere to the policies and inspect the items PRIOR to bidding and again PRIOR to leaving the warehouse.  Open Box and Damaged items are NOT eligible for refunds.

Revdex.com Response #*** Bidder # *** *** *** ***   Mr. ***’s complaint is that the item is a different model than what was presented in the auction that he bid on. Fast Track It is a secondary market place that offers inventory and equipment through its auction...

platform which allows Bidder’s to name their own price for items at a fraction of the original MSRP. The items offered are not inspected for completeness nor tested for functionality. All auction items are sold “AS – IS” with Bidder’s assuming the risk if they do not preview items prior to bidding. Once an item has picked up from the warehouse, the sale is considered “FINAL” or “Closed”. Auction terms:  OPEN BOX-This is a Secondary Market item that may have damage due to shipping, May have missing parts such as hardware or multiple Boxes or not function like new. It is recommended that bidders use the preview to see overall condition. All Auction items are sold AS-IS with NO refunds /returns Allowed. OX & MISSING PIECES- OPEN BOX-This is a Secondary Market item that may have damage due to shipping, May have missing parts such as hardware or multiple Boxes or not function like new. It is recommended that bidders use the preview to see overall condition. All Auction items are sold AS-IS with NO refunds /returns Allowed. In Mr. ***’s case, he did not preview the item nor inspect it when he pick the item up. He also agreed to the terms of the auction prior to bidding. In his own words: “I understand this is an open box item, and may have missing/broken parts,etc. In fact it does have missing parts. However, I do not expect it to be a completely different item than what is listed in the auction. Even if I had previewed the item in person, I likely would not have known it was the wrong model, because the unit was sealed in plastic, and I could not see the model # until I unwrapped it. Also, the manual inside the box is for the advertised item, the ***.”  (*** *** ***) Per Mr. ***, the Pressure Washer is a different model # than what he bid on, a #***SS not a #*** and there is a $50 difference MSRP. Fast Track It did not intentionally list the item incorrectly, however on a visual inspection and a scan of the bar code the wrong model number pulled up when the item was being “lotted” (inventoried) for auction. This auction at this location is offered by an Independent Company utilizing the bidding platform (not owned or operated by Fast Track It). The owner of this location has been contacted in preparing this response and has agreed as a courtesy, to let Mr. *** return the pressure washer to the warehouse and then a refund will be issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I suppose that technically, the company feels that they have addressed my complaint adequately. I feel they have merely refunded my account the pallet purchase price just to make me go away. That saddens me because I was extremely excited to receive the item(s) I had bid on, and then completely disappointed when the item I had bid on for the group in the first place was not in the pallet. What is worse is the company's refusal to say they were sorry and instead blame me, the customer, for not knowing what I was doing, or insinuating that this type of business was not a good fit for me. Even after including a list of prior purchases, not a small amount, and the actual number of won auctions - still they refuse to acknowledge that I have been a good customer. The company has refunded me the purchase price, but this is NOT what I had asked for at all. I can't send the money back at this point, so what am I to do? They will not cooperate in assisting me to find the item that was mistakenly given to the wrong bidder. I think that this is highly unfair. Since they advertised the island with my pallet, and the box itself they pictured was of an island, but was not later included in my pallet, I think they should honor their advertising in this auction. Instead, they continue to offend me by their statements.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to [redacted], the local Fast Track Manager, for being understanding, clear, and considerate.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from the business is rejected because1) It does not address the issues put forth in any way;2) It does not comport with the spirit or the letter of the law as it pertains to fraud;3) It is riddled with unsubstantiated general statements that are not based in fact; and4) It is offensive in that it threatens to prosecute a customer three (3) times.In support of these grounds for rejection, I offer the following statements, facts, and assertions:A) The central issue here is that a customer of this business engaged in a financial transaction for auction items based on statements put forth by the business. After picking up the items and leaving the general prewmises of the business, the customer learns that he has been defrauded by the business (whether knowingly or otherwise) and was not given the items that were described in the auction, that were listed on his receipt, and that he intended to purchase. The business would have everyone believe that they are in no way responsible for grossly misrepresenting items and have promulgated an internal rule that customers must notify the business that they are being defrauded by this same business at the very instant that the transaction is consumated and before the customer leaves the premises. Otherwise, as has happened here, the business shamefully abdicates all responsibility and culpability for perpetuating a fradudulent transaction. That is preposterous, unconscienable, and patently unacceptable. When is it acceptable for a business to say to a customer, "We are not responsible for defrauding you because you noticed the fraud after you left our facility."? Never is the answer. Never.B) It is laughable that a business takes offense that a customer expects recourse when they make the business aware that the business has by its own actions conducted a fraudulent auction and have not delivered the goods promised to a customer and paid for by this customer. The business has failed to address the meaningful issues I set forth in my complaint: 1) That it is impossible to speak with a human being to rectify an issue and 2) That their "support" system is woefully inadequate and fails to provide live support to customers. They have labeled me as "rude and argumentative" because I refused to allow a business to defraud me and I repeatedly and persistently attempted to contact this business to address the issues I had. If it is considered argumentative to challenge unfair practices at a business, then I am most assuredly guilty of this egregious offense.C) Let me be clear, I admit that because I worked prior to driving several hours to pick up my items, I arrived very close to the end of the the pickup period. I also admit that I did not check those items as I should have prior to leaving. I have never denied those things. But those oversights on my part do not in any way relieve the business of its responsibility and obligation to accurately and honeslty describe the items they are offering for auction. Furthermore, it does not allow the business to unilaterally abdicate it's responsibility to the customer and requirements under the law to conduct honest transactions. When the business becomes aware that the transaction they have conducted is fraudulent they have an obligation (as is surely set forth in the merchant agreement that allows the business to process credit card transactions) to rectify the situation and return those funds to the customer. I am confident that any reasonably careful but mutually disinterested person would find that my notification to the business was timely enough and that decency alone would dictate that the business cure this defective transaction, legal issues notwithstanding.D) It offends me to the very core that this business is threatening to prosecute me because I had the temerity to refuse to be defrauded by them. That is shameful, inappropriate, and offensive.Because of the 4 reasons listed above, I reject this business' response to my complaint.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find their response in error.  However, I have now been credited for the purchase.Sadly, I feel that had I not initiated a charge back with my credit card company and contacted the Revdex.com, this may not have ended so soon in my favor if at all.Please  note my purchase fell under this category which is not "all sales final":Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises.This problem would not have occurred had I been credited immediately as requested.  This matter was delayed by the contact information I was given where the Manager Phone # was not taking calls and my original emails went unanswered.  The phone # on my credit card statement to contact for the charge was "bogus". Support at the main website offered no help whatsoever until I contacted the Revdex.com, only made threats to suspend my ability to bid.  First two support contacts were rude, the second one was also condescending. The third one was civil and addressed my issue (after Revdex.com complaint).PEOPLE MAKE THE PROGRAM!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Obviously they are going to revoke my account and not want anymore contact with them for reporting them to Revdex.com.  That's how this company works, which I'm perfectly fine with since they are cowards and don't want to do anything that gives themselves any accountability.  I've already reported them to the Consumer Product Safety Board about the product they sold that was recalled, which is definitely recalled.  this was not hard to find since I just was looking for parts for it and it was one of the first websites that came up.  I'll expect a message from the CPSC soon to get them the product Fast Track IT chose to sell.  I know they will be investigated and will cost them more than the money than the $3700 that I spent at their company.
Regards,
[redacted]