Convergent Outsourcing Inc

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Convergent Outsourcing has received Mr***'s complaintDirecTV placed this account in ouroffice on 12/02/to collect a balance of$on their behalfWe have mailed two validation notices to Mr***'s address on fileThese notices included Mr.***'s right to dispute the balance owedTo
date, this is the first notification we have received onbehalf of this account notifying us, that Mr*** disputes this account as fraud.Convergent Outsourcing believes the information we have reported to the credit bureaus was reportedwith both fair and accurate information; we do not believe we have violated any laws.In response to this complaint, Convergent Outsourcing has closed this account in our office andreturned to our clientWe have requested that our infonnation for this account be removed from thecredit bureausMr*** may file a fraud claim directly with DirecTV by visitingwww.directv.com/notmyaccount or calling 1-800*** Ext ***We will forward a copy ofthis communication and our response to DirecTV in an effort to help Mr*** find resolution.We appreciate the opportunity to respond

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** inquiryT-Mobile placed this account in our office on 05/04/to collect a balance of $on their behalfOn 08/31/T-Mobile made an adjustment to the balance in our office of $ 168.63.This left a
remaining balance of $We are sorry to hear Mr*** has had difficulty reaching someone to discuss this matter in our officeWe attempt to have a supervisor call Mr*** at the number provided in this complaint on 4/21/and 4/22/We were unable to make contact with Mr***In response to Mr*** inquiry, he may call and speak with our collection supervisor Francisco Villanueva at extension*** We would be happy to discuss this matterWe appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Complaint: ***
I am rejecting this response because:Convergent has annotated my account with a paid collectionI maintain that I have no business with Convergent; I owe Convergent no debt.The debt that you suggest you are attempting to collect has been paid to the original creditor to whom you suggest you are collecting for. The negative remarks on my credit report are inaccurate and should be removed
Sincerely,
*** ***

Please view the attached PDF file
**, ***Case #: ***To whom this may concern,Convergent Outsourcing, Inchas investigated Mr**'s complaintWe have placed the phone number provided in the complaint of (360) 43Son our "Do Not Call List'We apologize for any inconvenience we may
have caused.Convergent Outsourcing, Inchas a Do Not Call Line at 1-855-728-or on our website at www.convergentusa.comThis allows anyone who does not wish to receive calls, to add their phone number to our Do not call list.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas received *** *** complaint*** *** placed this account inour office 02/2512016, to collect a balance of $on their behalf
On 06/24/2016, we received notification from *** *** that the amount of $had been paid to
themThe account was closed in our office and returned to our clientWe requested our information to be removed from the credit bureaus on 06/25/2016.On 07/12/2016, *** *** called to see why the account was being reported to the credit bureaus.The agent obtained *** *** social security number and placed her on hold.The call disconnected while *** was on hold.We do not believe this was intentional however we do apologize for the inconvenience.In response to this communication, Convergent Outsourcing has not continued to report this account as unpaid to the credit bureausAttached is a letter of credit bureau deletion for *** *** records.We appreciate the opportunity to respond

The company made categorizations and assertions that I did make in their responseMy exact complaint is listed below
Complaint Detail / Problem
Complaint Type:
Billing or Collection Issues
Problem:
I received a letter dated 12/28/from this company stating that I owed a debt if $1,from an Original creditor "first consumers national bank (FCNB)" I have never done any business with this companyI tried to called FCNB" (out of business)I performed my due diligence in investigating this issueThis debt is not mineI have no knowledge of FCNB
The company failed to me my desired outcome:
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
Desired Outcome:
No further contact by the business, delete my information from their databaseNo reporting to Credit reporting agency or others of informationComplaint: ***I am rejecting this response because:Sincerely,*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

From: *** *** Sent: Wednesday, February 01, 11:PMSubject: Re: You have a new message from the Revdex.comThis matter has been resolved to my satisfaction and removed from my credit report Thank you

From: *** M*** [mailto:***@gmail.com] Sent: Saturday, June 04, 4:PMTo: Complaints Subject: Re: You have a new message from the Revdex.comThank you for interceding in this complaint This alleged collection from Jefferson Capital had no right to collect since the source account was written off in The attempted collection was 11-years passed the initial collection attempt for a debt that was written off
Also, thank you since with Convergent Outsourcing, I now have the proof that this debt no longer exists in the event that any further attempts should ever be made. It is true that I have been declared disabled since Thus, I am completely satisfied with this resolution
Appreciate all your help.*** ** ***

To Whom It May Concern, Convergent Outsourcing, Inchas received *** *** disputeCenturylink placed this account in our office 04/01/to collect a balance of $on their behalfTo date this is the first communication we have received from *** *** notifying us of their dispute
In response to receiving this communication, the account has been closed and returned to our client CenturylinkWe have not reported our information for the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf *** *** has any further inquiries please have them contact Centurylink directly, as we are no longer handling the accountWe appreciate the opportunity to respond

Convergent Outsourcing has received Ms***'s request for validationSprint placed thisaccount in our office on 11//2013, with a last name of ***, to collect a balance of $ontheir behalf.Convergent Outsourcing has not received a request for validation on behalf of this account,
prior tothis communication received from your office.In response to Ms***'s request, attached is a copy of the statements obtained from Sprintvalidating the balance owedThis account has been placed in a disputed status and collection activityhas been suspendedThe disputed status of the account has been reported to the credit bureausaccordingly.We appreciate the opportunity to respond

To Whom It May Concern.Convergent OutsourcingInchas received Mr***'s additional informationConvergentOutsourcing only collects on balances placed in our office by our clients; we do not buy debts.In an effort to help Mr*** find resolution, we will request our information for this account beremoved from the credit bureausThe account remains in a disputed status, and we have ceasedcommunicationWe do not own this account so we cannot guarantee resolutionIfMr*** has anyfurther inquiries regarding this matter, please have him contact Sprint directly.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: I want the account deleted off credit. Sincerely,*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***-*** Compliance Representative

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Good morning,
I have read the letter sent to you from Convergent, and the letter doesn't state whether I am still liable or not for the amount they are trying to collectThe letter states they made an error and apologize for the error but not on whether I am still liableOn another note, when I contacted Convergent on Oct14, 2016, I had mentioned to their representative that I had called Convergent months ago regarding this same issue, and the representative stated that I never did and there was nothing on record of me callingNow they state they do have a record of me calling on July 1stI would like a more clear answer to what name and address they have removed from their data base and whether or not they are still pursuing a collection against me