Convergent Outsourcing Inc

Convergent Outsourcing has received Ms***'s additional informationThis account was placedin our office by T-Mobile on 08/05/2016, to collect a balance of $on their behalf.On 09/08/2016, a payment was submitted to our online payment system in the amount of $400.00.To date, no further payments have been received by Convergent Outsourcing, on behalf of thisaccount.On 04/10/2017, this account was closed in our office and returned to T-Mobile per their requestOn04//2017, we received an emailed request from Ms***; requesting the account be removedfrom her credit bureau.Ms*** has been provided a copy of our e-Oscar request to have our information removedfrom the credit bureausThis request does not say sample; this is the printed version of theelectronic request Convergent Outsourcing has sent.We appreciate the opportunity to respond

Convergent Outsourcing, Inc.has investigated this complaint.This account was placed in our office12/31/to collect a balance of $on behalf of LVNV Funding, LLC.On 01/20/2015,Ms*** spoke with an agent in our office and advised that she has an attorney handling this matter.The agent
placed the account in a cease communication status on 1/20/2015.In response to receiving this information, the account is in a cease communication status.We will forward a copy of this complaint and our response to our clientWe have not reported the above referenced account to the credit bureaus.If Ms*** has any further inquiries regarding the above referenced account, we suggest contacting Resurgent Capital Services at (888)665-Convergent Outsourcing no longer has interest in collecting payment on this balance.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: The number they provided is not ***'s phone number I looked up the number they provided in their response letter, 1-877-380-6578, and it is associated with a telephone phishing scamThe real *** has confirmed there is no account as they claim Sincerely,*** ***

Convergent Outsourcing has received the communication from your office, on behalf of Ms.***This account was placed in our office by PayPal, Incon //2017, to collect a balanceon behalf of Comenity Capital Bank, in the amount of $424.54.On 03/31/2017, Ms*** notified our office that
she disputed the amount owed, as paidpriorThe account was placed in a disputed status and collection efforts were suspended.On 04/24/2017, Ms*** called our office and advised that she disputed the account as paidpriorThe agent advised that the account was placed in a disputed status and that there was aletter sent to her requesting proof of payment Ms*** advised that she did not know how tofind the proof of payment; because she did not know who she paid, or what amount she paid.Convergent Outsourcing has ceased communication on behalf of this account and returned it toour client, PayPal, IncWe will forward a copy of your communication and our response, to ourclient If Ms*** has any further inquiries, please have her contact PayPal directly; asConvergent Outsourcing is no longer handling this accountWe appreciate the opportunity to respond

Please view the attached PDF file
Convergent Outsourcing has received Mr***'s disputeComcast placed this account in our office 06/01/2016, to collect a balance on their behalfThis is first and only time this account has been placed with Convergent Outsourcing.On 06/06/2016,we mailed Mr
*** a validation notice that included his right to dispute the balanceTo date this is the first communication we have received on behalf of this account notifying us that Mr*** disputes owing a balance and may have been a victim of fraud.In response to receiving this information we have closed the account in our office and returned it to our client, Comcast We have not reported the account to the credit bureausWe do not own the account and therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our client If Mr*** has any further inquiries please have him contact Comcast directly, referencing the Comcast account number listed above.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryHowever, I would like a stipulation added that this company will need to remove this from all of my credit reports within days
Sincerely,
*** ***

Convergent Outsourcing, Inchas received *** request that we cease communicationWe are sorry to hear *** has had difficulty reaching someone in our office to discuss this matterConvergent Outsourcing is a licensed collection agency that only collects on balances placed in our
office by our clientsWe do not attempt to scam consumers.In response to receivingthis request, we have ceased communication.This matter has been closed in our office and returned to our client

Complaint: ***I am rejecting this response because:I am unable to make contact with *** *** without a phone number
Sincerely,*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H*** Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***-*** Compliance Representative

Convergent Outsourcing has received Ms***'s request for validationSprint placed thisaccount in our office on 11//2013, with a last name of ***, to collect a balance of $ontheir behalf.Convergent Outsourcing has not received a request for validation on behalf of this account,
prior tothis communication received from your office.In response to Ms***'s request, attached is a copy of the statements obtained from Sprintvalidating the balance owedThis account has been placed in a disputed status and collection activityhas been suspendedThe disputed status of the account has been reported to the credit bureausaccordingly.We appreciate the opportunity to respond

Convergent Outsourcing, Incis has investigated Mr***'s complaintSprint placed this account in our office 09/28/2009,to collect a balance of $on their behalf.We are sorry to hear Mr*** has had difficulty reaching someone In our officeIn response to this information, I have
suspended collection activity and requested a fraud packet be mailed to you at the address we have on filePlease take a moment to fill out, and return this packet once it is receivedShould you have any inquiries please contact Sprint directlyWe do not own the account, therefore we cannot guarantee resolution.We will forward a copy of this complaint and our response to our client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the account is removed IMMEDIATELY! and does not reappear on my consumer report.
Sincerely,
*** ***

To Whom It May Concern.Convergent OutsourcingInchas received Mr***'s additional informationConvergentOutsourcing only collects on balances placed in our office by our clients; we do not buy debts.In an effort to help Mr*** find resolution, we will request our information for this account beremoved from the credit bureausThe account remains in a disputed status, and we have ceasedcommunicationWe do not own this account so we cannot guarantee resolutionIfMr*** has anyfurther inquiries regarding this matter, please have him contact Sprint directly.We appreciate the opportunity to respond

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

From: *** M*** [mailto:***@gmail.com] Sent: Saturday, June 04, 4:PMTo: Complaints Subject: Re: You have a new message from the Revdex.comThank you for interceding in this complaint This alleged collection from Jefferson Capital had no right to collect since the source account was written off in The attempted collection was 11-years passed the initial collection attempt for a debt that was written off
Also, thank you since with Convergent Outsourcing, I now have the proof that this debt no longer exists in the event that any further attempts should ever be made. It is true that I have been declared disabled since Thus, I am completely satisfied with this resolution
Appreciate all your help.*** ** ***

Please view the attached PDF file
ConvergentAugust 19, 2016Revdex.comP.OBox DuPont,WA 98327Re: Gase ID: ***,*** *** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inc.is has received Mr***'s additional information and has located the account in questionSprint placed this account in our office on 10/15/2012, to collect a balance of$on their behalfWe are sorry to hear Mr*** may have been a victim of fraud.The information onfile for Mr*** was provided by Sprint.In response to receiving this information, we have placed the account in a disputed status and suspended collection activityIn an effort to help Mr.*** find resolution we have requested a fraud packet be mailed to Mr*** at the address provided in this complaintPlease have him fill out the information requested and follow the directions to return the packet to Sprinfs fraud management team.We will request our information be updated to the credit bureaus accordinglyWe do not own the account and therefore cannot guarantee resolutionWe will forward a copy of this communication and our response to SprintIf Mr*** has any inquiries regarding this matter he may contact Sprint directly referencing the Sprint account number listed above

From: Anne C*** [mailto:***ConvergentUSA.com] Sent: Friday, June 03, 8:AMTo: *** *** Cc: *** *** Subject: RE: Revdex.com CASE ID # *** *** *** VS CONVERGENT OUTSOURCING, INC
Good morning,
We have asked the bureaus to delete our trade line. Attached is a second request and a copy of the bureaus e-Oscar deletion form for the consumer. Please let me know if there is anything else you need me to do.
Thanks,
Anne C***
Convergent Outsourcing, Inc
Compliance Director
(425) 562-
***convergentusa.com
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Please view the attached PDF file
ConvergentAugust 02, 2016Revdex.com P.O.Box 1000DuPont, WA 98327*** *** ** *** *** *** *** ** *** *** *** ***To Whom It May Concern,Convergent Outsourcing, Inchas
received *** *** complaintConvergent Outsourcing responded to a similar compla int made by *** *** to the Consumer Financial Protection Bureau on 07/29/Our position in this matter remains the same.Attached is a copy of the response provided tothe Consumer Financial Protection Bureau on 07/29/2016,for your reference.We appreciate the opportunity to respond