Convergent Outsourcing Inc

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Please view the attached PDF file
ConvergentAugust 19,2016Revdex.comP.OBox DuPont, WA 98327Re: Case ID:***,***To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintWith the information provided, Iwas unable
positively identify the account in question.In this complaint, Mr*** states that Convergent Outsourcing is reporting an account on his credit bureau for SprintTo locate the account in question and help resolve this matter, we need additional information to identify the account Please provide one or more of the following information What is the Convergent Outsourcing account number, client account number, amount showing owed, or full social security number it is being reported under?We look forward to helping Mr*** find resolution.Respectfully, Sarah K***Compliance Representative

Re: Case #:*** ***, *** Convergent account#:T-*** Sprint account#: *** To Whom It May Concern, Convergent Outsourcing, Inchas investigated this complaint On 02/01/2016, the settlement amount of $was paid with a credit cardOn 02/04/2016, a receipt was requested to
be sentOn 02/08/2016,we mailed a receipt to the address we have on fileOn 02/10/2016, we received a call from Mr*** requesting the receipt be sent to his email at *** On 02/12/2016, the receipt of payment was emailed to the address requestedAttached is a copy of both receipts that we have been sent We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, although I disagree with their timeline which states contact was made by me on only one occasion I wrote the business on occasions and provided them with proof of my disputes since this issue originated on June 9, To assure no further action in the future, I am attaching the last contract I had with Dish Network back in To make it abundantly clear to this collection agency that my contract expired in and thereafter this account was kept open only because I felt like it with no further obligation Their client owes me money!
Sincerely,
*** ***

The company made categorizations and assertions that I did make in their responseMy exact complaint is listed below
Complaint Detail / Problem
Complaint Type:
Billing or Collection Issues
Problem:
I received a letter dated 12/28/from this company stating that I owed a debt if $1,from an Original creditor "first consumers national bank (FCNB)" I have never done any business with this companyI tried to called FCNB" (out of business)I performed my due diligence in investigating this issueThis debt is not mineI have no knowledge of FCNB
The company failed to me my desired outcome:
Desired Resolution / Outcome
Desired Resolution:
No further contact by the business
Desired Outcome:
No further contact by the business, delete my information from their databaseNo reporting to Credit reporting agency or others of informationComplaint: ***I am rejecting this response because:Sincerely,*** ***

Good morning,
I have read the letter sent to you from Convergent, and the letter doesn't state whether I am still liable or not for the amount they are trying to collectThe letter states they made an error and apologize for the error but not on whether I am still liableOn another note, when I contacted Convergent on Oct14, 2016, I had mentioned to their representative that I had called Convergent months ago regarding this same issue, and the representative stated that I never did and there was nothing on record of me callingNow they state they do have a record of me calling on July 1stI would like a more clear answer to what name and address they have removed from their data base and whether or not they are still pursuing a collection against me

Dear *** *** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern, Convergent Outsourcing, Inchas received *** *** disputeCenturylink placed this account in our office 04/01/to collect a balance of $on their behalfTo date this is the first communication we have received from *** *** notifying us of their dispute
In response to receiving this communication, the account has been closed and returned to our client CenturylinkWe have not reported our information for the above referenced account to the credit bureausWe do not own the account therefore we cannot guarantee resolutionWe will forward a copy of this communication and our response to our clientIf *** *** has any further inquiries please have them contact Centurylink directly, as we are no longer handling the accountWe appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: ***
I am rejecting this response because: There has been no communication whatsoever with this company All communication has been directly with the original creditor, SprintThere is no mention that this account will be removed from my credit file because of the fault of Spint keying errorPlease review Revdex.com claim sent on SprintThis account by this company is frivolous and submitting fraudulent informationThis account should be removed from my credit file immediately because of information being reportedSprint has agreed to my claim
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I want the account deleted off credit. Sincerely,*** ***-***

From: *** *** Sent: Wednesday, February 01, 11:PMSubject: Re: You have a new message from the Revdex.comThis matter has been resolved to my satisfaction and removed from my credit report Thank you

Please view the attached PDF file
ConvergentAugust 18, 2016Revdex.comP.O.Box 1000DuPont, WA 98327Re: ***, *** Complaint l.D.#: ***To Whom It May Concern,Convergent Outsourcing, Inchas received Ms.***'s additional informationIn *** *** *** rejection, she states she received three notices showing that the accounts were open.The notices that Ms*** received were mailed out prior to her complaint received on 08/12/In our original response to the Revdex.com on 08/12/2016, it was communicated that Convergent Outsourcing closed the accounts in our office due to the communication received through the Revdex.com.In response to this communication, the accounts identified in the attachments provided by Ms***, were subsequently closedin our office on 08/12/and returned to our clients.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance RepresentativeCONVERGEITT OUTSOURCING, INCSW 39TH STREET • RENTON, WASHINGTON TEL: • FAX:

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear *** ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Complaint: ***
I am rejecting this response because:
Sincerely,I disagreeYouvare both scammers. My bank had *** *emoved after they failed to respondThey then sold my account to youYou starred the same *** and now you sold it to someone elseI'm not alone. I will contact my atty and everyone else and she you, ***, and *** ***I want proofI want something that shows I signed for whatever you are trying to scam me out ofYet no one can provide that No I've had enough..it took me forever to have this removed you were the only ones on my excellent credit reportYou mess with this report and I will go through with the lawsuitIf whomever you sold it to dies I will die them tooI have all the time in the world and a ton of atty friends