Convergent Outsourcing Inc

Complaint: ***
I am rejecting this response because:I made contact with the lady that was provided to me and provided her with my debit card that was used and asked that she please follow up with me as she stated this would take hours to hours I have yet to receive a response from her as I requested in regards to this complaint yet Until I am notified and follow up has been presented to me and resolution as to where my payment went has been presented, I do not feel the need to accept resolution on this claim.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
P.SI hope that this will not pose a problem for my midnight velvet account in which it should have been paid in full as wellBut if it does I will check into the payment made and get back to the Revdex.com if it becomes an issue

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourc*** Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Re: ***, *** *Complaint ID #: ***Convergent Account# ***T- Mobile Account# *** **
To Whom It May Concern,Convergent Outsourcing Inchas received Mr***'s complaintUpon investigation of Mr.***'s complaint, the following information was found:On 5/6/2016,
Convergent Outsourcing Increceived the account from T-Mobile to collect an originalbalance of $for Mr***On 5/10/a validation notice was sent out to Mr***;T -Mobile adjusted their account balance to $in our office shortly after.On 5/17/Convergent Outsourcing Incmade contact with Mr*** via telephoneWithinthe call Mr*** indicated he did not owe any debt to T -Mobile and advised he would like nofurther phone calls to his numberOn 5/17/2016, the account provided by T-Mobile for Mr***was placed in a dispute dispositionAll collection activity concerning this T -Mobile account wassuspendedOn 5/19/Convergent Outsourcing Incinvestigated the call Mr***mentioned in his complaint; the "hang up" was confirmed and reported to the necessary departmentfor further coaching and disciplinary action.Convergent Outsourcing Inchas suspended all collection efforts in regards to Mr*** and theT -Mobile balance placed in our officeAll telephone numbers associated with Mr*** and hiswife have been placed on the company, "do not call list." If he has any more questions or concerns,please have him contact T-Mobile directly.We appreciate the opportunity to respond.Nicholas W***Compliance representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Assuming Convergent Outsourcing Incfollows through with their promise to remove the delinquency from the credit agencies, I will accept their response.Sincerely, *** ***

To Whom It May Concern, Convergent Outsourcing, Inchas received Mr*** complaint and request that we cease communicationUpon investigation of this complaint, we found that we have only dialed the number *** onceWe found our automated dialing system did dial his number listed
in the compliant on 08/22/2016, and that the call was droppedWe apologize for this unfortunate mishap and any inconveniences it may have caused Mr***Mr*** returned the dropped call on 8122/and requested on the phone call that we cease communicationIn response to this complaint, we have ceased communication as requested by Mr*** on 08/22/No further attempts have been madeWe appreciate the opportunity to respond

Re: ***, *** File#:*** Convergent account#:T-*** *** *** Service address: *** *** *** *** Atlanta, GATo whom this may concern, Convergent Outsourcing Inchas investigated Mr***'s complaint *** placed this account in our office 7/23/
to collect $on their behalfMr*** expressed he was unhappy by the lack of contact made by our office to alert him of this debtWe did try to reach Mr*** via phone call attempts and we mailed a letter validating the debt 7/27/We are sorry to hear Mr*** had difficulty reaching one of our agents by phoneMr*** shared that he was previously paid up to date with ***; it seems he may be experiencing identity theft/fraudWe suggest he contacts ***'s fraud department at*** *** *** *** In response to this complaint, we have closed the above account from our office and returned it to our clientWe have requested our information be removed from Mr***'s credit report If there are any further inquiries, please contact *** to ensure this matter is resolvedConvergent is no longer handling this accountWe appreciate the opportunity to respond

To Whom It May Concern,
Convergent Outsourcing, Inchas received Mr***'s complaintT-Mobile placed this account in our office on 01/23/2015, to collect a balance on their behalf
On 08/31/2016, Convergent Outsourcing was notified Mr*** disoputed this account with the credit bureau
as fraudthis was the first we were made aware of any dispute on this accountThe account was placed into a dispute status and collection efforts were suspended
On 9/03/2016, Convergent Outsourcing updated that status to "disputed" with the credit bureaus
On 9/15/2016, a fraud packet was mailed to Mr***'s address on fileWhen the fraud packet was not returned after days we mailed a letter to Mr***'s advising him the following: "We have received your dispute and have forwarded the information to the original creditorThe have responded and indicated that the charges on the account are validConvergent Outsourcing, Incwill continue to leave this account in a disputed statsPlease send any additional documentation you have have to *** with the subject line "Dispute Dept." or mail to Convergent, Attn: Dispute Dept., ** *** *** ***, ** ***If Convergent has furnished information to any credit reporting agency on this account, we will delete it or update it as disputed."
After reviewing the account we were unable to substantiate the claim that Mr*** ever spoke to our compnay requesting to cease and desistThere has been no verbal contact with Mr***, nor any written correspondence recieved from him
In response to receiving Mr***'s complaint, we have closed the account in our office and returned it to our client, T-MobileWe will request our information be removed from the credit bureausWe do not own the account and therefore cann't guarantee resolutionIf Mr*** has any further inquiries, please have him contact T-Mobile directly
We appreciate the opportunity to respond
Respectfully,
Mattie G***-***
Compliance Representative

Re: ID # ***, ***Convergent account#: ***Worldwide Asset Purchasing II, LLC account#: ***Debt description: Bank of America NA, USATo Whom It May Concern,Convergent Outsourcing, Inchas investigated this complaint Worldwide Asset Purchasing II, LLC placedthis account
in our office 05/28/2015, to collect a balance on their behalfTo date we have mailed twonotices to the address matching what was provided in this complaint.In Ms***'s complaint she states that Convergent Outsourcing has not provided her with the name ofthe original creditorAttached is the most recent notice mailed to Ms*** on 06/06/This noticelists the original creditor as Bank of America, NA, USAThis communication also included Ms***'sright to dispute the balanceTo date this is the first communication we have received from Ms***,indicating that she believes the account to be fraudulent.In response to receiving this information, Convergent Outsourcing has ceased communicationWe havenot reported our information to the credit bureausWe will forward a copy of this complaint and ourresponse to our client.We appreciate the opportunity to respond.Respectfully,Sarah K***Compliance Representative

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I will again contact Century Link; I called Century Link first when I initially received a collection notice from Convergent. I can't imagine why Century Link told me I have a zero balance, but have supposedly turned me over to collection in April, 2016. I will again call Century Link to try and figure out what happened with my accounjt. I have had no correspendence or phone calls, or communications of any kind from Century Link saying that I have a balance since I closed my account last November,
Thank you for helping me to resolve whatever this problem may turn out to be
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Dear Mr.P***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Compliance Supervisor

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

To whom this may concern,Convergent Outsourcing, Inchas the phone number provided in Mr***'s complaint on our "Do not call list"We apologize for any inconvenience we may have causedTo have phone numbers being called in error removed from our system, Convergent Outsourcing, Inchas a Do
Not Call Line at *** or on our website at www.convergentusa.com.We appreciate the opportunity to respond

Complaint: ***I am rejecting this response because: I do not believe that Convergent Outsourcing can just place the blame and responsibility back on Palisades Collection, LLCI have only received one document from Convergent stating a balance and offerI have never received any documentation from Palisades CollectionI will open a complaint with Palisades Collection, LLC to determine who is responsible for this alleged debt.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will only be accepted when this fraudulent and negative claim is removed from my credit report at all three Credit BureausThey are Equifax, Experian and TransUnionPlease make note I have filed a police report with the *** *** *** *** Police at *** *** *** *** *** ** *** with Officer *** *** (*** *** *** *** ***The police report number is #***I also filed a Identity Theft Victim's Complaint and Affidavit with the Federal Trade Commission (FTC)The OMB control number is ***The number *** *** said to put on the entry to the FTC is ***The police report number that Convergent Outsourcing Inc instructed me to use is *** in regards to the Fraudulent report filingsPlease note I did FAX this paperwork to *** *** attention Identity Theft using this number given to me ***I would trust Convergent Outsourcing Inc follows up on this to help clear this matter up as they stated they would

Complaint: ***
I am rejecting this response because:I never received this information, and I have already through several communication advised that this is NOT my account, and Please remove from all credit reporting agencies asap

Complaint: ***I am rejecting this response because: the derogatory information has not been removed from my credit report I am having to dispute it with *** and *** Until the information is removed from my report, I reject this response The information should be removed as urgently as it was incorrectly/fraudulently added. Sincerely,*** ***