Convergent Outsourcing Inc

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie ***-H***Compliance Representative

Complaint: *** I am rejecting this response because:
This account was opened fraudulently in my name.

Convergent Outsourcing, Inchas received *** ***'s additional informationWith the tracking number *** *** has provided,we were able to locate the information that was receivedThe information that was received on the account was not processed through the proper departments and is currently in the process of being forwarded to *** including the check in question.We apologize for the delay and any inconvenience this may have caused.In response to this communication, we will forward a copy of this communication along with the documents provided to our clientConvergent Outsourcing does not own the debt therefore we cannot guarantee resolutionIf *** *** has any further inquiries please have her contact *** directly.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G*** Compliance Representative

Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has provided.In this complaint, Mr*** states that we reported information to his credit bureauTo further
investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security number

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

To Whom It May Concern, Convergent Outsourcing, Inchas received Mrs***'s complaint Eversource placed this account in our office to collect a balance of $on their behalfConvergent Outsourcing has attempted to reach Mrs*** by mail and by phoneThe address on file that our
validation notice was mailed to is the same address provided in this complaintThe phone number we attempted to reach was not the phone number provided in this complaintIn response to receiving this Revdex.com complaint, Convergent Outsourcing has ceased communication on behalf of this accountWe will request our information be removed from the credit bureausWe do not own this account therefore we cannot guarantee resolutionWe will forward a copy of this complaint and our response to our clientTo ensure this matter is resolved please contact Eversource directly at 1-800-286-We appreciate the opportunity to respondRespectfully,

Complaint: ***
I am re**cting this response because: They are playing in my face, asking for personal information this is annoying how is it you act like you can't find your fake account with my name but you have the audacity to report on my credit report - ***! I provided the information to you my first and last name, that is enough to verify the 'account' you put on my credit report - it didn't list acct #I will not provide you any personal information I don't know who you are or why you are on my credit report! ***
Sincerely,
Dr** ***

Dear Mr*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document sfor further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response

Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Ms*** with the information providedIn the complaint, Ms*** states she receives calls every day from Convergent OutsourcingWe are
asking Ms*** to please provide the phone number that she is receiving the phone calls to, so we may further investigate this matter.We appreciate the opportunity to respond

Convergent Outsourcing, Inchas investigated Mr***'s complaintWe appreciate him notifying us that we have reached the wrong partyWe have removed his address from this file so he will no longer receive mail for the incorrect person.We apologize for any inconvenience we may have
caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,Convergent Outsourcing has investigated a similar complaint made to the Consumer Financial Protection Bureau by Mr*** on 03/23/Our position remains the sameI have attached our response to the Consumer Financial Protection Bureau on 03/23/16, for Mr***'s
reference
Dear Mr***,ConvergentOutsourcing has investigated your complaint Sprint placed this account in our office on04/23/12,to collect $on their behalf.The statute of limitations sets forth the maximum period of time, after certain events, that legal proceedings based on those events may be initiated It is not unlawful to request payment on a past statute account Convergent Outsourcing does not believe it has violated any laws.During our Investigation we could not find any indications stating legal actionwould be takenConvergent Outsourcing does not pursue legal action on any account we receive from our clients.In response to the complaint, we have placed the account into a cease communication, to prevent any further contactWe will forward a copy of your complaint and our response to our client Sprint.We appreciate the opportunity to respond

January 18, 2017Revdex.comP.OBox DuPont, WA 98327Re: Complaint ID #: *** *** ***Convergent Outsourcing account #: *** *** *** ** ***To Whom It May Concern,Convergent Outsourcing, Inchas received *** *** complaint*** placed this
account in our office on 02/18/2015, to collect a balance of $on their behalf.There has been no payment made to Convergent Outsourcing or to *** for this account since it was placed here on 02118/2015.On 01/13/2017,we received notification that *** disputed this account with the credit bureausThe account was placed into a dispute status, collection efforts were suspended.In response to receiving ***'s complaint, we have closed the account in our office and returned it to our client, ***.We will request our information for this account be removed from the credit bureausWe do not own the account and therefore cannot guarantee resolutionIf MsAllen has any further inquiries, please have her contact *** directly.We appreciate the opportunity to respond.

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inc. has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***-H***Compliance Representative

Complaint: ***I am rejecting this response because:
The business has been calling me on my house phone in CaliforniaI have no idea how they received this information, because we moved here last September. My maiden name is ***, and they have been inquiring about a sprint account under my maiden name up for collectionsI have not had a sprint account under my name for over years nowPlease let the company know that the apparent account is under my maiden nameI will emphasize that the allegations they have brought up are falseAgain, any charges I had on my Sprint account were taken care of before my account was closed due to my moving overseas for military serviceSincerely,*** ***

Dear ***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint Please review the uploaded document for further information. If
we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am requesting that this business provides proof/ validation that this inaccurate account belongs to meOnce again this agency has failed to validate that this inaccurate account belongs to meThis company has blantantly denied my rights as a consumer to be entitled to any validating reason why they would choose to attach/report this inaccurate account to my credit reportsThis company has again insisted that this ONE page bill provides with TWO lines of validation that this account belongs to meAs a business this agency should be able to provide documented telephone recording conversations that truly validates this account was being attempted to be settled by myselfIt is the responsibility of this agency to obtain validating information with the company "SPRINT" such as a form of contract if they are pursuing an important matter as such and destroying my credit worthiness a consumer by reporting inaccurate accounts on my credit report It appears that according to this response Convergent Outsourcing Incis ONLY concern is "collecting money" rather than providing accurate information, for there reasons of not obtaing a contract from SprintThis continues to be an unfair and unlawful pursuit by this company to take advantage of a consumer rightsI request that Convergent Outsourcing provides validating proof of substances that this account belongs to , instead of persistently sending a One page bill as their indication that is account was owed by myself, that services were obtained by mePlease provide a copy copy of the "settlement" and recording that you indicated I was an active participant legally.
Sincerely,
*** ***

Dear Ms*** Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep