Convergent Outsourcing Inc

Complaint: ***
I am rejecting this response because:I don't have an account with T-MobileI would like to report a potential identity theft fraudI have a family account with mother on AT&T and have been on this plan for over four yearsI do not utilize T-Mobile wireless services nor have I authorized anyone else to obtain services in my nameI also contest the compliance officer's version of the events in that her representative refused to give her full name or address and refused to tell me why she was callingWhy would anyone in this day and age give out personal information without obtaining information on who is calling? I receive countless calls each day that are nothing more than scams telling me about IRS tax relief or a new credit card planAdditionally, the representative did not clarify that she was calling from a company called "Convergent" and not "Conversion".
Sincerely,
*** ***

Dear Ms***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: the derogatory information has not been removed from my credit report I am having to dispute it with *** and *** Until the information is removed from my report, I reject this response The information should be removed as urgently as it was incorrectly/fraudulently added. Sincerely,*** ***

Convergent Outsourcing,Inchas received *** *** requestThis account was placed in our office on 07/13/to collect a balance of $on behalf of our clientThis is the first communication we have received on behalf of this accountIn response to this communication, Convergent
Outsourcing has ceased communication for this account We will forward a copy of this communication and our response to our clientWe do not own the account and therefore cannot guarantee resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Mattie G***Compliance Representative

To Whom It May Concern,Convergent Outsourcing, Incis attempting to investigate this complaintDue to the vast number of accounts, I am unable to identify an account for Mr*** with the information he has provided.In this complaint, Mr*** states that we have reported information
to his Experian credit bureauTo further investigate this complaint we require additional information to locate an accountPlease provide one of the following; the Convergent Outsourcing account number, client account number or the full social security number.We appreciate the opportunity to respond

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Lead Compliance Rep

Complaint: ***
I am rejecting this response because:they failed to validate the alleged debt a copy of the bill is not validation I need this removed from all credit bureaus within the next days it's hurting my rating
Sincerely,
*** ***

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded documents for further information
If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K*** Compliance Supervisor

Complaint: ***I am rejecting this response because:/that still didn't answer the question as to why they still have this account in there office if they nonly longer own this account or if they can't collect for this accountand the fact that sprint has no record of the first account why do they have this

Dear Mr***, Because responses are publicly posted on the Revdex.com website, Convergent Outsourcing Inchas drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further
information. If we can be of further assistance, please don’t hesitate to contact us at the contact information provided on the uploaded response Respectfully submitted, Sarah K***Lead Compliance Rep

Case #:***, ***Convergent account#:*** account#:***To whom it may concern,Convergent Outsourcing, Inchas investigated Mr***'s complaint*** placed this account in our office 3/5/to collect $on their behalf.On 4/16/12, Mr*** requested
proof of the debt.A statement was mailed on 4/20/12.In 2015, we did place our trade line on Mr***'s credit reportWe did not hear from Mr*** until 10/9/when he called into our office and requested our agent send further proof of debt, at that time, the account was placed in a disputed status.10/15/15, a break down of the bill was mailed to Mr***On 10/26/15, Mr*** requested we cease communication.Attached is a copy of the break down of the *** bill we sent on 10/15/We will forward a copy of Mr***'s complaint and our response to our client The account will remain suspended of collection activity by Convergent,and we have ceased communication.We appreciate the opportunity to respond
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: this is not true period. I have NO outstanding credit obligations on my credit report. if I owed on a debt it would show up on my credit report and the only items on my credit report are current and up to date items. Convergent and *** are both scamming and I will now file a complaint against *** *** as well. Sincerely,*** ***

Complaint: ***I am rejecting this response because:I have no account with you so I don't have an account number, I will not provide my SSN, the amount shown on my credit report is and I want it removed now or you need to follow the steps previously stated according to the fair credit reporting act!Sincerely,*** ***

Convergent Outsourcing, Inchas received *** *** fraud dispute*** *** *** *** placed this account in our office 08/15/2013, to collect a balance on their behalf.The validation notice mailed to *** *** on 04/24/included his right to dispute the debtOn 09/15/2016,
*** *** phoned Convergent Outsourcing, ncnotifying us that he disputed the account as fraudThe account was noted as a dispute and collection activity was suspended.On 10/12/2016,*** *** phoned Convergent Outsourcing, Incadvising that he had received the fraud packet,and did not agree that he should complete it.We are sorry to hear that *** is experiencing difficulty finding resolution in this matterThe account has remained in a disputed status and we have ceased communications per *** *** requestConvergent Outsourcing, nchas not reported the above mentioned account to the credit bureausWe will forward a copy of this communication and our response to our client,*** *** ***.We appreciate the opportunity to respond

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if this mean that they are removing this from my credit report for the time beingI did not see those words

To Whom It May Concern,Convergent Outsourcing, Inchas received Mr*** complaintOn 05/29/2009, Sprint placed thisaccount in our office t.o collect a balance of $on their behalfConvergent Outsourcing only collectson balances placed in our office by our clients; we do not attempt to
fraud consumers.Mr*** stated that this account is not showing on his credit report; a credit report may not be anentirely accurate representation of all past due balances a consumer may owe, as not all creditorschoose to report delinquent balances to the credit bureaus.Mr*** stated Convergent Outsourcing mailed him a settlement offer on an account that has beenclosed over yearsI believe Mr*** is referring t.o the statute of limitationsThe statute oflimitations sets forth the maximum period of time, after certain events, that legal proceedings based onthose events may be initiatedIt is not unlawful to request payment on a past statute account.On 03/24/2017, Mr*** spoke with an agent in our office and requested Convergent Outsourcingcease communicationsThe account was placed in a cease communication status and collection activitywas suspended.We have forwarded a copy of the complaint and this response to SprintMr*** may contactSprint directly for further assistance as Convergent Outsourcing has ceased communications on thisaccount.We appreciate the opportunity to respond