Cool Events

I signed up for the Blacklight run in Jacksonville, FL back in July 13, 2017. They promoted the events on facebook and it's stated that it will held the night event in downtown Jacksonville. so I paid for two discounted tickets for me and my daughter for $55.88. Two weeks from the due date they suddenly CHANGE the location of the run into jacksonville west side at Cecil Field equestrian center. the new location change was announced without reason. they just change it on their facebook event. We demanded refund because the new location is out in the woods far away from downtown area. they never replied the email personally; only auto reply to their email account; no phones answered; nobody seems to be in charge for the event. Even though they broke the contract by changing the event venue they refused to refund our money. Bad company. Can't find who's in charge of this company; and it seems it's right under ACTIVE.com company. which also never replied my email for refund. SO Disappointing.

Even though the "logistical issues" had nothing to do with any of those who purchased tickets, they will not only not tell you anything regarding the "issues" but won't give you a refund. My schedule had to be rearranged for the Chicagoland event twice, and they still won't give me a refund. It's not my problem. It's not the problem those who purchased tickets. It's theirs. Give people a refund when they request it. The more you deny refunds, the more it makes you appear to be a scam.

I purchased tickets to their event on 8/19/17. They cancelled the event and stated there would be another one. They cancelled all of the events in my area and now want me to go to Arizona for an event. I live the Washington D.C. area. I will not be traveling that far for the event.

This organization back in December promoted early registration to entice people to sign up at a cost of 35$ indicating doing so would save the end user as the price was going to climb to 50$ shortly. Not only did the price not drop as advertised, the price went down to 25$ and not increased as promised. Now this organization is again advertising to sign up now at 25$ before the price increases September 8th to 50$. I will be watching closely on that date to see if the change occurs. I have reached out to the organization directly to obtain an explanation as to why this has occurred and as of yet I have not received any reply. I fell I was mislead and duped by false advertising into signing up and now cannot get into contact with the organization to resolve the issue or receive a refund.

On Jan. 1, 2017 I signed up for a "Bubble Run" that was supposed to take place on June 11, 2017 in Blaine, MN. I signed up my boyfriend, daughter, and myself for the run at $26. 44 per person. About 8-11 days prior to the run the company changed the date of the event and didn't send out e-mails to anybody until after they changed their date on their event page on Facebook. They changed the date to July 30, 2017. We had people coming in from out of town that could no longer attend and we had already made plans to be out of state for a family matter that weekend. After many conversations of getting denied a refund, people called the local news station and the company finally agreed to refund me of my money. I was told I would receive a refund for all three registrations. I finally ended up getting a refund for one of the registrations but not the other two. I e-mailed them and they reassured me that I would indeed be getting all three registrations refunded and to be patient as they had so many refunds to send. I waited for over a month before emailing again and never got a response. I have since written more emails and not received a response or a refund for that matter.

I signed up for the Minneapolis Bubble Run through Cool, Inc January 16, 2017 and it was slated for June. They changed the date to July. I could no longer make the date. They said they'd issue a refund and keep telling me it should be in my account. It's over a month and nothing has been issued from them.

I register myself and my two daughters for a Bubble Run with Cool Events. Cool Events changed the date and location of the Bubble Run because they did not obtain the proper permits. After much backlash, it was announced on the news that refunds would be issued to runners who could not make the new date. I requested a refund and attached my receipt to the email. I was told a refund would be forthcoming. I have submitted multiple emails since inquiring about the status of my refund. The response was always because of the heavy volume, it is taking extra time. Then the response changed to the refund was already issued. I checked my bank account multiple times and there was not refund so I again emailed and asked for the date and how it was issued as I did not have the refund. Just received a response, "The refund was issued. Check again." In my opinion, this is fraud.

Race was advertised as a 5K with 3 miles course of being blasted with foam...race in fact was just under 2 miles and was zig zag through parking lot with foam falling from above at 3 points. Race was not safe as no trash recepticle provided after water stop leaving runners to run through zigzag parking lot filled with empty water bottles. This was not at all as described in the advertisements. We paid to complete a 5K and course was short of distance described all the advertising and information.

I did the Foam Glow 5K in Des Moines, Iowa on August 12th, and it was not a 5K. I have a problem with race organizers charging $5 fees for "day of" check-ins as well. Not only was this not a 5K, but I felt it was dangerous from the get-go. The course zig-zagged through a parking lot full of signs, water grates and deep puddles. Many of the participants were cutting through the course as well. At the beginning of the race, the dj instructed runners on the left and walkers on the right. That is opposite of what the running etiquette is. In addition to the participants cutting the course almost causing collisions (it was dark out as well), many participants just threw their water bottles (some even still full) on the course. I feel like I should get my money back for this race since it was not a 5K, and it's in the title of the race as a 5K.

My family recently ran in the "Des Moines 5k Foam Glow Run" put on by Cool Events LLC. It is advertised in the title, as well as many pieces of literature, as a 5k but the actual "race" was less than 2/3 of that distance (3.04 km). Also, the course was nothing but running back and forth through a parking lot! It was the most poorly planned and executed run I have ever done! Lack of trash cans on the course led to dangerous conditions and the claim of a "course filled with foam" was a complete lie! I attempted to contact Cool Events via email but received no response.

I attended a fun run in Des Moines, IA on Saturday, August 12, 2017, along with my wife and three children. The event was described as a “Foam Glow 5K” – i.e., a five-kilometer fun run in which participants “run through different foam that glows in the dark”. This was followed by “an after-race party”. The event was organized by Cool Events LLC (headquarters in Phoenix, AZ), and cost us $25 per person to register plus another $10 for parking ($135 total). However, the course was only 1.9 miles long and most of that consisted of running back and forth in a zig-zag manner in a very crowded parking lot which, needless to say, was totally absurd.

The event was poorly organized and seemed like a “cash grab” by the organizers. The registration desk opened at 6.30pm and the race commenced at 8.30pm. We arrived at 6.25pm and lined up for 80 minutes waiting to receive our registration packets due to the insufficient number of people manning the registration desk. There was also an enormous bottleneck of people at the starting post. Consequently, we did not commence the run 9.15pm, which is 45 minutes after it had started – many participants finished before we even started. The glowing foam was nothing more than mostly knee-deep foam in three locations along the course. There was only one food truck at the event and an insufficient number of porta-potties.

I understand that everything described in my second paragraph may not be considered sufficient grounds for complaint; however, I feel I make a very valid point in my first paragraph – the event was described as a 5-km run but was only 3-km (1.9 miles). And most of it took place in a small parking lot! I think the distance issue either meets the criteria of false advertising. If you take a look at the “Foam Glow 5K -Des Moines” *** page, you will see that many other participants share my views.

Thank you for taking the time to deal with this issue. It is much appreciated.

In regards to event - foam glow 5k des moines iowa.

Event organizers did not mention any parking fees for event so when I showed up to event there was a surprise 10$ parking fee. Also organizers advertised event as a 5k run, when in fact the run was only about 70% of a 5k or about 1.8 miles (3k). As a competitive runner whom traveled over an hour away was very disappointed that this happened.

In January I registered both myself and my daughter for the Blaine Minnesota Bubble Run. The event organizers did not pull permits for the run in time to be reviewed by the city council, the event date was changed. I first contacted Bubble Run in May requesting my refunds since I was not able to attend the new event date. Initially, I was told that refunds would not be given despite the fact it was the event planners fault for the date change. Several email were exchange, pointing out a few of my friends received refunds. On July 14th I received an email stating I would receive a refund in 7 to 10 business days. It's been 19 days and I have yet to receive my refund. Furthermore, a local news station recently did a segment on the reason the event was moved. Adding that the *** made a condition for granting the new event date based on Runners receiving their refund if they could not attend the new date.

Cool Events LLC advertised For a Black Wars Water fight on August 19th in Washington DC. They sent out an email saying "it was postponed due to logistical issues, that were not in their control". How do you sell tickets when you did not have a secure location, but they advertised that it was at the raceway in DC. They even had a registration time and all that. Now they refuse to issue refunds, when they did not deliver on their promise.

I signed up with Cool Events in 1/6/17 for four registrations of $20 each thus $80 total for the Bubble Run on 6/11/17 in *** and was told on 5/24/17 that there was a date change to 7/30/17. My family and I could not make it to the new date change so I emailed them asking for a refund on 6/26/17. In the email, I attached four registrations along with my card number so I would get a refund faster and not have to deal with them. On 7/11/17, I received only one registration fee refund so I emailed them on 7/11/17 asking why I didn't receive a refund for the other three registration. They replied back on the same day stating "If your registrations weren't linked under the same order, then that could be the reason. If you are the purchaser for the other registrations, send over their full names and emails and I will look into putting those for you." So I emailed them again later that night with the requested information. I didn't receive an email back so I emailed them again on 7/14/17. They replied on 7/14/17 stating "If you refund has not already appeared, you should see the credit by end of day today." On 7/17/17, there were still no refunds on my credit card and that was the last reply I've received from them. I've emailed them again on 7/18/17, 7/21/17, 7/26/17, and the last email was on 7/31/17. I still haven't gotten a response or refunds for my three registrations thus contact Revdex.com in order to get some relief.

My boyfriend and I signed up for and paid for a Blacklight 5k run, as advertised on Active.com (a business that the Blacklight company uses to advertise for events). The event was misadvertised, and was a Blacklight Slide event, not a run. When we showed up, none of the workers were able to tell us that there was not a run. Nobody seemed to have any idea what was going on. I have left three voicemails for the company and not received a call back. I have sent several emails, receiving the response that Active.com is run by humans and they must have made a mistake, but that there are no refunds. I stated we only wanted a refund becaseu we did not participate in the event, and have proof that we signed up for a RACE, not a SLIDE event. The event we paid for DID NOT EXIST, but the company refuses to remind us. This is not something we can take up with Active.com because, regardless of whether is was Active's or Cool Event's mistake, Cool Events has our money, not Active. We each paid $20, plus $5 on the day of with we picked up our packets (the person collecting money told us to ask someone else about the race starting point). We both require reminds of $25 each, becaseu the event we signed up for was not a real event the company was running.

The bubble run decided to change the date for the run without offering refunds! I can not attend due to my wedding! I need a refund!

Cool Events, LLC advertised The Bubble Run in Minneapolis, MN on June 11th. On short notice, about two weeks prior to that date, they changed it to July 30th.

I've tried getting in contact with them about getting issued a refund, and have been hearing from others report that their response is that they have a 'No Refund' policy. I feel that this is defrauding their customers on false advertising.

On March 19, We paid for 3 tickets to a Bubble Run in Minnesota which was to be held on June 11. On May 25, we were contacted saying that it was rescheduled for 7/30. I contacted this company immediately and requested a refund, as we are unavailable on July 30. They rescheduled the event as they did not pull the permits/licenses in order to have the run on the initial date.

I have contacted this company 4 times, and they will not respond to me with the refund. They stated it was not due to their issue, which was a lie. I have been in contact with other people who signed up for this event, and have had the same issues with this company. I know they are refunding money.

We had a great time at the Blacklight Run in Tulsa. Were there areas that could be improved upon? Yes there was! The fun outweighed the short comings! We well definitely be doing the Foam Glow in December!

Things that could be improved:
Parking
Venue
(Make sure the venue is not booked for another event that night. Traffic leaving was bad because others were entering to get to the next event)

My only other suggestion would be to have a photography tent. Where you can get your before and after photos done like other 5ks I have been to.

Cheers!