Coover Trucking, Inc.

Weight Watchers received the member's complaintFirst, we apologize the member did not receive her code for the Fitbit promotionCorporate Affairs has provided the member with both code and the link to register for the Fitbit promotional offer.Please let us know if you have further questions or
concernsHave a wonderful day!Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My mother is no longer interested in Weight Watchers because of the extremely poor way she saw them run their businessWeight Watchers did not care until we fled a complaint with the Revdex.com, I showed my mother all the correspondences and she cannot believe how insincere they appearIt is so sad to see my mother of years so dejected with any business, very sad
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I spoke with the member and explained her last charge was on February *** for the membership valid beginning on March ***She called on March *** to cancel so technically she was already into that valid month*** *** understood and we refunded the February *** billing. Nikki
C.Corporate AffairsWeight Watchers International, Inc

Weight Watchers has received the member's request to cancel magazine subscriptionShe will receive July/August issue as it has already been mailedFuture subscriptions has been cancelled.Our records show the member setup her "free" subscription through a Promotion Plan, Refer A FriendThe member
has not been charged as this was free. Please let us know if you have further questions or concernsHave a wonderful day! Sincerely, Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. WeightWatchers has been given the necessary information to process the refund.
Sincerely,
*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have received the refund and would like to close the caseI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for contacting Weight Watchers Corporate AffairsWe received the member's complaint requesting to be removed from our Email and Mailing List. Our process is to unsubscribe the member through all of our databasesIn the event the member's email is recaptured, we move the process to
our Global Support Team to ensure global removalThis process can take up to to weeks to ensure Member is cleared of all databases.We apologize for any inconvenience this may have caused the member.Please let us know if you need further assistance.Flo G***Corporate Affairs

First and foremost, we would like to extend our apologies on behalf of Weight Watchers InternationalWe're sorry to hear about the member's experienceThis is not how we want any member to experience Weight Watchers.Our records show a refund was applied on 2/*/for $of which the member
should see within to business daysPlease let us know if you have further questionsHave a great day! Sincerely, Flo G***Corporate Affairs

Thank you for contacting Weight Watchers.We are showing a credit in the amount of $was issued and applied to American Express card on file dated 9/**/2015.Please review American Express record for the credit.Feel free to contact Weight Watchers Corporate Affairs department for further detail @ ###-###-####.Sincerely,Lori G***Corporate Affairs Manager

I left the member a voicemail to contact me in Corporate Affairs so I can clear up the confusion and set her account up correctly so she has all her historyI told her I can be the main contact for her so she does not have to repeat her story over and over. Sincerely,Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you I truly hope my email is removed from their listIf not, I will contact you again Again, thank you

We received the member's request for refundFirst and foremost, let me apologize on behalf of Weight WatchersThis is not how we want any member to experience Weight Watchers. We researched the communication on the Promotion and issued each, Susan and David a refund for $Both members
should receive their check within two to four weeks. Again, we apologize for the inconvenienceHave a great day! Sincerely,Flo G***Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I would rather have the money then an month free, I work hard for my money I did speak to corporate and that is their policy to not refund me that bank fee of as for the 69,it has already been business days and it states it may take to to get my money back I am upset and told them I do not want the day free membership
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I left a voicemail for *** *** to contact our Corporate Affairs groupWe will apologize Customer Service did not escalate this case and will offer a resolution regarding the promotion offer. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc

I left ** *** another voicemail asking her to please contact our Corporate Affairs officeWe would like a chance to explain the billing on her account so she understands there was no fraudulent billingOne credit of $was issued on 2/**/(the day she called to cancel) and that should show on her credit card to business days after thatToday I issued another credit of $and she will see it on her credit card in to business days at the mostNikki C./CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Thank you for reviewing my claim in a timely manor. I am however extremely unsatisfied with the offer of $419.70. While I agree that I am negligent of tracking the account these funds were automatically pulled from, I feel it is Weight Watchers responsibility to honor their customers requests to cancel their service. I wrote the cancellation number given to me over the phone in March of on a document that was destroyed with other documents from I no longer felt I needed. I typically purge these documents after completing taxes each year and only keep what I feel is necessary. In this instance apparently this was a document I needed to hang onto. I distinctly remember calling to cancel this membership because it was a few days before I had a scheduled surgery and it was one of the tasks I needed to complete on my "to do" list before that surgery. I am quite positive Weight Watchers would have the ability to look at my online activity for this membership and see that there has been absolutely zero activity since the initial month trial period I paid for. During this initial time period I was actively recording data such as calories and weight loss. By Mid February of I was no longer using this on a regular basis, and by March of I was not using it at all. I am requesting that Weight Watchers return the full amount of $for the months of membership fees I was charged beginning on 4/**/after I called to cancel this service mid-March of 2015. I feel that there is overwhelming evidence of account activity collaborating with a March cancellation. I feel it is very unfortunate I am not in position of the document containing the cancellation number I was given over a year ago, however my failure to produce said document is not grounds to refuse a complete refund. Two overwhelming details stick out in my mind pertaining this situation: Why would I knowingly continue to pay for a service I was no longer using? It is obvious by the fact that I never bothered to check my account for future transactions that I considered this membership cancelled and the issue closed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello *** I have not received the redund from Weight Watchers per their agreement in the resolution Please re-open this case. Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Tim Waldorf

I have left a voicemail for *** *** *o contact our Resolution Department so we can make this situation right. Sincerely,Nikki C.SrMember Support SpecialistResolution DepartmentWeight Watchers International, Inc

I left a voicemail for this member to call me in Corporate AffairsI will apologize that the Customer Service representative she spoke with did not properly explainCustomer Service does not have access to the systems necessary to research Lifetime numbers that go back several yearsWe will be
more than happy to research her number and send her a new cardShe does not need to re-qualify.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc