Coover Trucking, Inc.

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns relating to new program upgrade. Our new program officially launched December 6th where we experienced a few technical challenges. However, once the member completed new criteria within the program,...

all previous program information remained within the accounts. The information was communicated to every Subscriber by our CEO. We apologize for the member's experience and have applied a 30-day Time Credit to the account. Please let us know if you have further questions or concerns.Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

I indicated that I was satisfied with the response of Weight Watchers which was for me to provide them with copies of the spam emails I was receiving. At that point, Weight Watches indicated that they would try to resolve my issue. So it is NOT resolved. Please keep case  ID#*** open.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have submitted a copy of the bank transaction record to "[redacted]" AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.). When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refunded. I have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processed. Instead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved.  Thank you. Kimberly P[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PayPal has provided a refund for the charges but not sure if Weight Watchers will charge again. My username for Weight Watchers is [redacted] and they said they couldn't find my account. My membership ID was [redacted] Now they tell me to call ###-###-#### for assistance. I just want this online account closed and not charged and ensure I don't get recharged after PayPal advises them of the refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Weight Watchers has received the member's request to cancel magazine subscription. She will receive July/August issue as it has already been mailed. Future subscriptions has been cancelled.Our records show the member setup her "free" subscription through a Promotion Plan, Refer A Friend. The member...

has not been charged as this was free. Please let us know if you have further questions or concerns. Have a wonderful day! Sincerely, Flo G[redacted]Corporate Affairs

First and foremost, we would like to extend our apologies on behalf of Weight Watchers. This is truly not the experience we ant any member to have with our company.We cancelled the member's account and issued a refund for $54.95 of which should be applied within 3 to 5 business...

days. Again, we apologize for any inconvenience. Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Good morning, I am unable to locate my login information for a complaint I filed against...

Weight Watchers under case number [redacted]. I would just like to report that my refund was received and I would respectfully would like to close my complaint. Thanks
[redacted]
Sincerely,
[redacted]

Weight Watchers spoke with member in regards to receiving promotion offer. Explained to the member, promo is offered at meeting location based on program she purchased. Once member attends meeting, she can pickup her Starter Kit.Please let us know if you have further questions or concerns. Have a...

wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

I spoke with [redacted] yesterday and apologized for the delay. I explained I found out the Finance department was out of the office a couple of days last week due to 18 inches of snow and they got behind. At my request they pulled [redacted]'s information to process it right away (yesterday 2/**). [redacted] understands that once Weight Watchers processes the refund, it is up to her credit card company as to when they will post it to her account. With most companies this is done within 3 to 5 business days.A care package has been mailed to [redacted] (to be received in the next 10 days or so) and as I told her on the phone, I have added another 30 days of time credit onto her membership. We value our members and hate that she has experienced so much frustration.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Weight Watchers received the member's request. We're not sure why an order was unable to be placed either by the member or Weight Watchers Representative. As a courtesy, we are sending a Product Voucher to be taken into a Weight Watchers Store to receive a calculator. The Voucher should arrive...

within 5 business days.Please let us know if you need further assistance. Have a great day! Sincerely,Flo G[redacted]ffairs

Weight Watchers received the member's request for a refund. The promotion the member registered for clearly stated a cancellation fee. The cancellation free was due to the member receiving a free Fitness Tracker of same value. Prior to sign-up, member had to agree to the terms and conditions.We're...

sorry the member did not thoroughly review the Terms and Conditions. Weight Watchers will not issue a refund for $100.00 to the member.Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

I spoke with [redacted] and apologized for the confusing information she received from Customer Service. I explained a refund was submitted for the $44.95 via check and explained how long that would take. I offered to have that refund get to her via credit card so she would get it much faster and she...

accepted. I also explained she was refunded the $16.21 and I issued a refund also for the $20 cancellation fee. I offered the member three months on us for an Online membership but she declined at this time. I told her the offer will stand if she changes her mind. Nikki C.Corporate AffairsWeight Watchers International, Inc.

Revdex.com:I reviewed my credit account today.  WW FINALLY submitted the correct number of credit refunds as of July **, 2016.  All I wanted was to be credited for the total amount that I was charged on an extra account that they set me up with. It's sad that it took 2+ weeks for the company to finally do the right thing and that I needed to get the Revdex.com, Consumer Affairs, contact WW President and my team leader to get involved for this to be made right.  I will accept all the credits and move on from there.  Thank you to the Revdex.com for all your help.  I truly appreciate it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I left voicemails yesterday and today asking [redacted] to contact our Corporate Affairs group. We will explain that charge did not fully go through and should have shown only as "Pending" at her bank. It would normally fall off automatically within a few days, but we released the hold yesterday to...

speed up the process.Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

We received the member's request. The Weight Watchers website has three programs available and a description and usage of each program. We apologize if the member did not review the options selected for their personal need. We'll be more than happy to send the member four-meeting room vouchers. If the member prefers to cancel the account, we'll issue a full refund for the Online program. Please let us know next steps in order to resolve the member's concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint in regards to the Free Etools charges.In accordance to our Lifetime Free Etools codes, the member must follow the process upon entering the codes and clicking submit twice. Once the codes have been...

entered, the member is to review "bill" date in Account Settings which means they must enter a new code prior to that date. With every access code provided, the terms and conditions are outlined for the member to adhere to.Member has been educated on the process multiple times as well as received credits. Please let us know if we can be of further assistance.Sincerely,Flo G[redacted] Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 As I've told the previous numerous people from customer service... I did not get a pack at the location. If anyone who is willing to review the recorded phone conversations and PDF files of the text conversations with representatives that will show this maybe someone will understand or care to fix the problem. I don't know how many more times I have to repeat this before someone understands it. I went to the location. I did not get a pack.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]