Coover Trucking, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Weight watcher employees stated that I wouldn't be charged for reaching my lifetime goal weight. The corporate company should be held liable for claims their employees make.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I would like to say thank you to Jason in Corporate Affairs for being so professional and generous.

Thank you for contacting Weight Watchers. We apologize for the inconvenience for cancelling your subscription account. The account has been cancelled "end today" and a refund in the amount of $39.90 has been applied to your account.  (this is 2 month billing) Feel free to contact...

us with further questions. Weight Watchers Customer Support

We received the member's request to sign-up for the Online promotion. We'll be more than happy to sign the member up and provide an additional 60 Day Time Credit. However, the Promo Starter Kits are no longer available and is the reason we're offering a 60 Day Time Credit.if the member is still...

interested in registering for the program, they can contact our Corporate Affairs Group at ###-###-#### and any Representative can assist.Please let us know if you have further questions or concerns. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers was unable to locate an account. We made a contact call to the member. Member was able to assist us in locating her account as it was listed differently. We're issuing a refund for $159.60. The member did not have the card to issue this back on and is returning call with that...

information. Upon member contact, refund will be issued and applied within 3 to 5 business days. Please let us know if you need additional assistance. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Per my 10/**/15 conversation with Laura I am waiting for a $38.28 credit back onto my [redacted].Thank you for this resolution.[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Davina Davis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I contacted [redacted] and explained how our memberships work. I apologized for the unpleasant customer service experience she had and as a courtesy we refunded the $44.95. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

I left a voicemail for [redacted] to contact our Corporate Affairs group. We will need to ask several questions to get this issue resolved.  Sincerely, Nikki C.Corporate AffairsWeight Watchers international, Inc.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I just spoke with Nicki at corporate headquarters in NY and the situation has been resolved to my satisfaction.  Nicki was extremely professional and helpful. Thank you so much for your assistance.[redacted]

Thank you for contacting Weight Watchers. Our records show the refund for $39.90 was applied to the member's card on 2/*/16.Please let us know if you have further questions. Sincerely, Flo G[redacted]Corporate Affairs

We reached out to [redacted] via voicemail asking her to contact our Corporate Affairs group. We will apologize first of all for the bad customer service experience, we will explain the cancellation dates she was quoted and offer a more agreeable resolution. Sincerely,Nikki C.Corporate...

AffairsWeight Watchers International, Inc.

We received the member's request for a refund. Upon every member's sign-up, before they can complete the process, Terms and Conditions are provided. A member can not complete the sign-up unless they "check" the box for approval. We apologize if the member did not thoroughly review the terms. As...

a courtesy, we issued a one-month credit for $54.95 back to the member's card.Please let us know if you need further assistance. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

We are running several test accounts and gathering data working with our engineers to get to the bottom of the issue with [redacted]'s app. She is aware of this. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

We received the member's request for a refund. Upon the member's sign-up, the member must agree to terms and conditions. Once a member contacts Weight Watchers to cancel, every member is provided with a cancellation number and also has the responsibility to review their financial...

information. Weight Watchers has reviewed the time in which the member states they made contact to cancel but we're unable to locate any communication from the member. We value every member and we are more than happy to provide a six month time credit of $419.70. If the member can provide the cancellation number at the time of the original cancellation, we'll be more than happy to review. Please let us know if you have further questions or concerns. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the consumers request for a refund.The Weight Watchers Lifetime Program is setup, once member meets goal, a free Etools online code is provided. When setting up the tool, our Terms & Condition state every eight weeks a new...

code must be entered in order to not be charged.As a courtesy, the member has been issued a refund for $14.95. We apologize for any inconvenience to the member.Please let us know if we can be of further assistance.Flo G[redacted]Corporate Affairs

We received the member's request for a refund. We're concerned about the contacts the member stated she's made and a resolution was not made. Based on the dates the member states she's been in communication with Weight Watchers, our Corporate Affairs Group would have received this escalation for the...

member's request.Due to the code has not been used to setup her Monthly Pass, we will issue a check for $114.85 of which will be process and can take up to two to four weeks to receive. The check will be mailed to the address Revdex.com has provided. We will also notify the member via their email of the resolution.Please let us know if you have further questions. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

I called the member and first of all apologized for the rudeness and incorrect information from the representative he spoke with. I asked for and he provided the phone number he called from and the day and approximate time so we can have that call pulled to handle that situation internally.I...

explained we are more than happy to give him some free time, however, because of the way the system is set up, we need him to sign up first, paying the initial fee and then we can credit that fee back and add some time credit, essentially giving him two months free. He agreed to this but cannot do the sign up today so will contact me in Corporate Affairs when he is ready.We had a difficult time getting the sign up link to show up properly for him so when he is ready to sign up if it is still doing that, I offered to sign him up from here and he is ok with that.I will be waiting for him to call when he is ready to sign up.

I left a voicemail for [redacted] to contact our Corporate Affairs group to discus this with her and let her know we are looking into the situation to see what can be done. Sincerely,Nikki CCorporate AffairsWeight Watchers International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]