Coover Trucking, Inc.

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a refund. We've made several attempts to contact member to apply a six month refund for $119.70. The member's credit/debit card on file has a 9/2015 expiration date. This prohibits the refund going through. Since the member has not returned our calls, we'll issue a manual refund check which takes approximately 2 to 4 weeks for the member to receive.Again, we apologize for the inconvenience. Please let us know if you need further assistance.Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers has removed [redacted] from all Marketing resources. This process can be timely so we asked if she receives further communication, please forward to [redacted], Attn: Flo. The viewing of any email solicitations will allow Weight Watchers to determine the source.Again, we apologize for the inconvience. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The member also expressed these concerns on the Weight Watchers Facebook page. One of our Corporate Affairs agents communicated with her via Facebook and also by phone and was able to resolve the issue apologizing for the confusion.  The member said her husband’s account had been previously...

taken care of. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

Weight Watchers values our members and take pride in making sure our product and services meet their expectations.Our records indicate multiple refunds have been issued on behalf of [redacted] for products returned. A refund of $56.07 was applied on June [redacted] and a refund issued for $29.55...

on 6/**/15 of which the member will see within 3 to 5 business days.We apologize for any inconvenience and please let us know if we may be of further assistance.Sincerely,[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received [redacted]'s 2nd request for a refund. Upon the member's sign-up via [redacted], any funds are to be refunded by [redacted]. However, because we value each of our members, as a courtesy, we're issuing a refund check to be sent to the member. The check can take approximately 2 to 4 weeks to receive. Please let us know if we can be of further assistance.Sincerely,Flo G[redacted]Corporate Affairs

I left the member a voicemail to contact Corporate Affairs so we can resolve the issue. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

I left [redacted] another voicemail asking her to please contact our Corporate Affairs office. We would like a chance to explain the billing on her account so she understands there was no fraudulent billing. One credit of $44.95 was issued on 2/**/17 (the day she called to cancel) and that should show on her credit card 3 to 5 business days after that. Today I  issued another credit of $44.95 and she will see it on her credit card in 3 to 5 business days at the most. Nikki C./CA

I visited over the phone yesterday with [redacted] as it is she who filed this complaint on [redacted]'s behalf and gave only her contact information. After asking several questions I was able to understand fully what happened with [redacted]'s membership. I apologized that the Customer Service...

representatives they spoke with were not able to recognize what happened. I also explained I believe [redacted] misunderstood the cancellation email he received. This was a case of much confusion and Customer Service not only did not help, I believe they made it worse. I apologized for all of this, offered to fix it and reactivate [redacted]'s account at no charge and offered to refund the original charge. [redacted] said they already got the funds back from their credit card and [redacted] wants nothing more to do with Weight Watchers. The offer still stands if [redacted] changes his mind.Sincerely,Nikki C.Corporate AffairsWeight Watchers, Inc.

Spoke with member directly where she stated the refund has been applied to her card. We apologized for the inconvenience and let the member we extended her Online program at no cost. Please let us know if you have further questions. Sincerely,[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's complaint.We spoke with the member on 12/**/15 and requested to submit receipt of purchase in order to issue a refund. We received the document and applied a refund for total amount on 12/**/15. The member should...

see the refund within 3 to 5 business days.Again, we apologize for any inconvenience. Please let us know if you need further assistance. Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am well aware that I am being refunded $44.95. This is not in question and is not what I am requesting. Additionally  I should be refunded $22.42 for the two weeks prior because I reached my goal weight. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  
Sincerely,
[redacted]

Weight Watchers received the member's complaint in regards to charges for the program. We have reached out to the member to contact Weight Watchers so we can locate an account. We're unable to locate via email or phone number. Upon the member's contact, we will review and apply refund as...

requested. Please let us know if you have further questions or concerns. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

I left a voicemail for [redacted] to contact our Corporate Affairs group so we can better explain our billing process and the promotion terms.We look forward to speaking with her. Sincerely,Nikki C.Corporate AffairsWeight Watchers International, Inc.

We received the member's request to cancel. We researched our records but was unable to see where cancellation was requested. We value each of our members and will apply a courtesy refund of $86.80. The member should see the credit within 3 to 5 business days.Please let us know if you have further...

questions. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint is not a small matter. I was signed up for an additional account that I did not approve of and was overcharged $1348 over the course of 1.5 years. I have been a faithful, active member of weight watchers for close to 7 years. I have had a lot of success on the program and am continually called upon by my leader to tell my success story. Now, having to cancel my account because I am pregnant, I am severely disappointed with the guest experience I am receiving. I was already disappointed to learn that I cannot continue to use the tools to stay healthy through my pregnancy, but now I am not receiving resolution to a blatant overcharge on my account. Not only is Weight Watchers walking away with $800+ dollars for a duplicate account, but I have been treated poorly, ignored by customer service agents and shamed that I did not notice the overcharge. When I called to cancel my account the first time, no one bothered to tell me that there is a second account active under my name. Well, I have discovered the overcharge now and am seeking resolution.  This issue is black and white, I was overcharged and should be refunded. There is no documentation to support that I requested a second account, because I didn't. That isn't logical, I am only 1 person and only need 1 active account. I plan on pursuing this further with higher management, I don't accept this as a final resolution. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's concerns. We apologize the member did not identify she applied through an App that's not managed by Weight Watchers.Weight Watchers was able to provide a refund for total amount. The refund takes up to 3 to 5...

business days due to the member's Financial Institution processing. We apologize for the member's inconvenience. Please let us know if you have further questions. Sincerely,[redacted]Corporate Affairs.

We received the member's refund request. Our records show a refund for $44.95 was issued on 4/*/2016. The member should see within 3 to 5 business days.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs