Costco

Concierge has contacted the member and they agreed to proceed with a return or replacement from Lenovo. We have escalated the case to Lenovo advising to provide an RA to the members local warehouse or a replacement of equal or greater value

Costco Travel’s resolution stands as previously advised. We issued a $cash card to Mrs*** *** for inconveniences that she experienced on the Disney Wonder

A refund for the requested amount of purchase is in process and a check will be mailed to *** ***

Thank you for your recent inquiry on behalf of *** ***We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers
Ms*** has accepted our offer to send her $to replace the malfunctioning Roku
Streaming Stick that came bundled with her JVC television
I hope this response has satisfactorily addressed the Revdex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me. Best Regards

Costco is actively seeking a resolution for this case

I am refunding the member in full for the online purchase of a 65" LG TV and he will in turn repurchase the item at his local warehouse later todayI will also be issuing him a credit for the price difference between Costco.com and our Warehouse, taxes and the install fee he mentionedThe
total credit on top of his refund will be $to cover all costs

The food court is for Members only and is a benefit of our Membership. Costco values and honors our VeteransWe apologize for your experience and inconvenience when you visited our store on 3/27/We have discussed with our member service department, the importance of ensuring all
individuals coming to Costco are treated fairly and with respect

Complaint: ***
Costco gives no explanation or details as to why Mr*** is not a bona fide purchaser of value or why RCW 62A.2-403(1)(b) does not applyThe law is clear and the facts clearly applyThere is no room for miss-interpretation

Complaint: ***I am rejecting this response because:Sincerely,*** *** the shipper and every thing is showing Costco and even on my *** it shows that was shipped from ** *** ***
* *** ** sumner WA 98390AND EVERY THING ONLINE IS SHOWING COSTCO NAME LOGO DESIGN COLOR https://costco.***.com/auctionand every thing in the the pallet is Costco items showing there printing and customer return attached on top of the itemsthank you

Royal Caribbean allowed them a 100% refund on booking *** however they only allowed a 25% refund on bookings *** & ***Since they were verbally advised by Costco a 50% refund we are sending them a $and $Costco Cash Card to ultimately equal the 50% promised

A Costco Manager will be contacting the member today and issuing the refundThank you

Complaint: ***I am rejecting this response because: I have spent >10k$ every year since at this store, and I get a "The credit was
issued and apologize for the inconvenience" response to my complaintDear person responding on
behalf of
Costco, you do realize that because of loyal customer like myself Costco can afford you salary and benefits.Sincerely,*** ***

Costco stands by their original response

Revdex.com:
I received a call from the Store ManagerHe has gone above and beyond to make things rightI look forward to continuing my relationship with Costco and greatly appreciate the prompt response to my concern
Sincerely,
*** ***

Revdex.com:
Costco honored their guarantee and refunded the membership fee in full.Sincerely, *** ***

We have been in contact with our member *** *** regarding her email to the Revdex.com
We have a scheduled call with her tomorrow to discuss a resolution
We have researched this issue and we will be happy to issue a refund check to her instead of the
Costco Cash Card for the transfers that we advised we would cover for her

Thank you for your recent inquiry on behalf of *** ***We appreciate the Revdex.com's efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We apologize for the inconvenience and frustration Ms*** has endured with
SquareTrade and her laptop issuesWe have reached out to SquareTrade for assistance and along with the help of the Clovis, CA warehouse manager SquareTrade has come to an agreement with the member to select a laptop with a new SquareTrade warranty to pick up from the warehouse, which SquareTrade will reimburse for
At this time, the laptop the member wants is currently out of stock, but is happy to wait until it is availableMember is happy with the resolution, and per the members request, SquareTrade will follow up Monday, January 23rd, 2017 for an update
I hope this response has satisfactorily addressed the Revdex.com's concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don't hesitate to contact me

Julie C***
***
Operations *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, here is our proposal to move forward to the next stepEnclosed please find our response to Costco in the e-mail dated 08/06/15.Dear Suzie N***,We have been referred to you by *** at Revdex.com resolutionsAs we mentioned, the reason we don't want to ship the laptop to Costco or *** is based from fear that someone will purposely damage my laptopSince my laptop has never had any physical damage and still has no damage to it, we've visited a local reputable computer repair facility for verification todayThey acknowledge that the laptop has NO psychical damage in their service diagnostic reportWe appreciate the Revdex.com's efforts to promote communications between Costco and usWe'd like to move forward and accept Costco's offer to "ship the laptop to Costco at no cost ", so Costco can do a true diagnosis in person and verify the claim to provide needed repair under Costco 2nd year warranty. We has notified Revdex.com regarding our proposal to resolve this issue. Please e-mail us the prepaid shipping label and instruction at your earliest convenience.Sincerely***/*** ***Thank you ! ***/*** ***

Attached please find a PDF copy of the Dell warrantyMember is correct that we “mirror’ OEM’s first year warranty up to two years from the date of purchaseDell warranty clearly states “Software, including the operating system and software added to the Dell-branded hardware products through our
factory-integration system, third-party software, or the reloading of software.” When end user first sets up their new computer they are given the option to create recovery mediaIf they don’t do that right away they are also given several more pop-ups reminding them over the next month or soIf user fails to make recovery media Dell will charge to send out recovery mediaThis is a fairly widely accepted standard in this industry.Concierge has reached out to the member and offered our assistance; we will continue to assist with the resolveWe also made an exception to reimburse for the Recovery Media upon receiving a receipt