Costco

Costco and our vendor partners are committed to finding a way to resolve the damage caused by the delivery agent to the ***'s floor in the delivery of their sofa
We will pay to repair the damage caused directly by the delivery agent, but to this point are being asked to replace the
entire floorWe hope to continue working toward a solution that makes right the damage caused in a fair manner that adequately compensates the ***'s for their inconvenience short of replacing the whole floor

We are reaching out to our member Mr*** directly and will ensure his money is refunded. Additionally, the member service issue will be addressed with the appropriate staff within our organization

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:The service tech admitted that it was the softener damaging our faucets and pipes He saw the green coming out of my pipes and stated it was because of the water system He checked my other faucets and even stated himself they were bad and needed replacement I don't understand how a company as large as yours won't stand behind your product and admit to its faulty issues Just because your testing shows ok that it's working doesn't mean its not damaging fixtures And I've asked, it's not for a softener to use bags every to weeks in a family of home Again I don't want a refund I just want this thing picked up and only continue to pay on the reverse osmosis system You can keep the money we have spent on this softener system. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that further efforts will not be fruitful. Sincerely, *** ***

We have brought this attention to the appropriate personnel and we will take this opportunity to train our staff accordinglyThank you

Hello Mr***,Thank you for taking the time to communicate to us why our services did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve this issue as soon as possible. Please accept our sincerest apology for any
trouble or inconvenience we have caused you. We would like to offer you the rug at the lower price or give you a cash card for the difference. On our behalf we could have handled the matter better. We never want any member to leave Costco feeling dissatisfied

WA has left you a voicemail this morning 12/08/16 with a resolution to your issue
WA was able to validate that your missing August promotional power bundle for the purchase of your Samsung Galaxy They have requested that their rebate company issue out the bundle to you
by 12/16/16.
It should arrive to you within 7-business days from the issuance dateDue to the frustration they will also have a $Costco cash card issued to you as well
On behalf of Costco and Wireless Advocates we apologize for the inconvenience or frustrationThank you for allowing us the time to resolve your issue

Member now has perfect new chair and I have issued a customer service credit for the member for inconvenience. I just spoke with member again and she indicates that our response was better than she expected and didn't need anything additionally

Complaint: ***I am rejecting this response because:
The tax should have been refunded.
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: This is the same excuse that Costco’s and the third-party company Risk management has been giving me!Costco’s don’t want to take responsibility
of the incident! I broke my tooth eating their pizza! This is absurd! Costco’s is just giving me the runaround! The day of the incident there was no concern about me, how I felt or if I needed any assistance! I was treated with disrespect!I walked into Costco a whole person and after I walked out with a broke teeth, extremely tired and very frustrated!
Sincerely,
*** ***p.s. Attachments to follow

The Costco Member contacted Costco Concierge to report an issue with her television which she described as a line across the screenAccording to the case notes Costco Concierge set up a service call for a diagnostic review with a technician which was completed on 07/The members claim was denied based on the diagnostic report confirming damage which is not covered by the warrantyThe member was advised of the testing results and Costco made an exception to offer a courtesy service credit for $which the member requested an ETA and tracking forConcierge re- confirmed the UPS tracking and validated that the cash card was delivered complete on 07/28/at 12:and Costco considers the claim closed

I spoke to *** tonight and she has already had the sub zero picked up by 1800-Got Junk. I compensated the member $for the pick up service and apologized for the experience. I also gave the member my information if needing anything in the future.I have done a quick credit and
issue is resolved

We offered to reimburse them for half of the tour ($88.00) in the form of a Costco Cash card and our members were very happy with the resolution

I have spoken with our member ***After apologizing for the misunderstanding I have processed a credit of $on the orderFor member appeasement and per member's request also requested a cash card for $to cover his renewal on his Costco membership.
I have also provided him
with my direct contact information in case he needs any help in the future

Complaint: ***I am rejecting this response because:
My product is a Dell productNot a HP product
If I was under Dell's warranty I would have been able to download the recovery media myselfPlease refer to the download restore media section at the following link - http://www.dell.com/support/contents/us/en/19/article/Product-Support/Self-suppo...⇄ .Sincerely,*** ***

Costco has made contact with the consumer, and an agreement has been reached that is acceptable to both parties

We have contacted the member and apologize for his experienceWe are coaching both employees who made these "unprofessional comments" and reinstating with the member that they can return any item at any time!

Costco offers white glove delivery and haul away/return service through Costco.com onlyMembers who purchase items at the warehouse are responsible for returning products to the store if they seek a refund In this case Costco initially offered a full refund and half of any cost
associated with returning the item to the warehouse As a one time member satisfaction act the warehouse delivered a new couch and returned the other couchThis issue is resolved

Spoke with member on Friday and the issue was resolvedExtended him a complimentary one year membership and invited him in so we could meet in personHe was very appreciative of the conversation and that his concerns were addressed