Costco

Agreed, item was a bit misleading. I called and spoke to member today. I agreed to return the product, give member $200 Costco cash card for there time, and member is happy with resolution. I also thanked member for pointing out web page verbiage and image and we have updated the image as to the...

following:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. 
Just get a call from CarpetToGo, and is waiting for the following schedule of carpet clean to remove the odour;
Sincerely, [redacted]

After review of case, there are no service bulletins listed for this particular Samsung model. This unit was purchased in 2014 and member had the opportunity to purchase Square Trade for additional coverage but declined. Member was offered a good faith repair estimate but repair costs would be at...

the members expense as Costco is unable to recoup from the supplier and warranty coverage is NOT applicable.

I checked the code dates on the fresh fruit bowls we currently have on the sales floor today. The "best used" by dates are 3/3/18 and 3/5/18. Our return policy is Member Satisfaction and would be more then willing to give the member a full refund on any product that they're...

dissatisfied with. We're not carrying the pomegranate arils at this time to check any code dates. We are very diligent about checking code dates daily and properly rotating our merchandise.

Dear Mr. [redacted],
Thank you for taking the time to express your concerns regarding Costco's transition from American Express to Visa.  
As a Costco member, you know we are always searching for ways to bring greater value to our members, without ever sacrificing the level of...

service extended.  The same is true of our new credit card partnership.
The reason we are exclusive to one credit card network goes back to our business model which calls for keeping operating costs as low as possible.  In fact, for many years Costco did not accept credit cards of any kind because the fees associated with acceptance were simply too high.  It is by remaining exclusive that we are able to negotiate fees much more in-keeping with our model, allowing us to accept credit card payment and extend added value to our members.
Costco has had a successful partnership with American Express for 16-years.  However, terms of our agreement set to end this spring resulted in a very extensive process of due diligence to ensure our co-brand credit card partnership aligns with Costco's operating philosophy and commitment to our members.  
The interest rate terms will not be different from our co-brand Costco AmEx Card, initially or in the future. The standard purchase APR was prime plus 11.99% and will continue to be prime plus 11.99%. The switch to our Costco Visa will not change the standard purchase APR.  
If you have not proactively cancelled your Costco/AmEx account, that account remains part of the Costco portfolio AmEx will move to Citi, and you will receive a new Costco Citi Visa card in the mail sometime in late May or early June without needing to apply for the card.  Although you may resister the card upon receipt, it will not function until June 20, 2016.  In the meantime, Costco/AmEx Cards remain valid through June 19th, for purchases both inside and outside of Costco.
To summarize, there is no need to apply for another AmEx card. Citi will not make an inquiry into your credit as part of the conversion process, the APR terms will not change, and you should have received a letter in the mail explaining some of the changes to the program.
We believe our members have remained loyal for years because they have found value in doing so, you should expect nothing less from this credit card partnership. 
Should you have additional questions, please feel free to contact me directly at [redacted]. 
Thanks again for your feedback.  
 
Hilary [redacted]
 
HILARY K. [redacted]| Assistant to Paul L[redacted], SVP
Costco Wholesale Corporation
Membership, Marketing, Services
[redacted] | Issaquah, Washington 98027
Office: 425-416-5175 | Cell: [redacted]

Good afternoon
I have spoke with the location and also the member regarding his dissatisfaction with his current aids.  The senior specialist at the location has advised that she has just received the hearing aids back from the vendor and has ship them to Mr. [redacted], I have reached out...

to Mr. [redacted] to say that if this  issue is not resolved that he can bring them back in for a full refund at which time he would like to try something other than the current aid. I feel both the member and the location have done great deal to try and make these work,  and ultimately he has not had any consistent success this particular aid.  Mr. [redacted] and his wife were in agreement and are willing to give it one last go  since the hearing aids are already on the way to his house.  I assured Mr. [redacted] if they are not working properly he could bring them in for refund.   
 Thank you and happy holidays!

Thank you for your recent inquiry on behalf of [redacted] [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We are very sorry for the delay in the processing of...

this refund. Credit has been issued as of 1/17/17. We are examining our internal procedures to see how this was missed and what checks can be put in place to ensure customer service standards are being upheld.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.

Costco stands by and has nothing to add to our original accurate response.  Copies of work invoices are available upon request.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] there is a contract and sale condition explanation on the web with the order indicate that A/B condtion is in good standing and explanation of what's is it and thy have C/D condtion and I have all what aprove that I bid on B condtion it mean the order I got it's at c/d condtion and thy said its Costco not them and I find out it's them who is behond all this I will take this to court and see how we Handel it there I will find a lawyer  and start the case I have every thing saved to my pc and every time I cheated with b stock thy keep saying Costco and Costco has nothing to do with it and it's not ok to use Costco name and logo and portend to be Costco and your not thank you

Per Disney Cruise Line the deposit of $638.00 was made onboard a previous sailing by [redacted] and [redacted]. The payment was made on May 28th 2015 (not November 3rd 2016) at 5:29pm while [redacted], [redacted] and two children were sailing on the Disney Dream May 25th through...

29th 2015. On May 29th 2015 the reservation was merged into our system under [redacted]’s membership. Each member has their own individual membership number even if they are under the same account as a spouse or house hold member. Once under [redacted]’s membership number, it is our policy that only the member whose number the booking is under is able to make changes without expressed permission. [redacted] was advised of this policy on January 8th 2016 when [redacted] called our office to change the sail date of this trip. On this call a Costco Travel representative called [redacted] who gave permission for this change to be made.  
 
On November 7th 2016, [redacted] did make changes to the sail date and the guests traveling. As they are now separated [redacted] created a new membership, no longer linked to [redacted]’s in any way. The reservation was moved to his updated membership at his request. On November 16th 2016, [redacted] removed [redacted] from her primary membership and asked to have the reservation now moved to her account. This request was denied as [redacted] has an active membership which this reservation is listed under. 
 
On November 9th of 2016, Costco Travel Supervisor Sylvana did advise [redacted] she could be refunded for the deposit amount, since we were trying everything in our power to resolve the situation , however after further research and realizing the complexity of the situation, [redacted] did not agree to cancel this reservation which if he agreed would have generated a refund to the credit card on file. Throughout the process it was the stance of Costco Travel that this matter be handled through the proper channels of [redacted] and [redacted]’s legal divorce counsel, as per our policies we would not be able to honor her request for a refund or cancellation of the reservation, since the booking was made under [redacted]’s membership number. [redacted] denied disputing the charge due to the fact that that credit card account is now closed. [redacted] and [redacted] did not address why this was not being handled between their legal teams other than that they were not speaking.  Throughout the process, differing information is being provided by both [redacted] and [redacted]. Costco Travel’s standpoint is based on the reservation being legitimately made by both [redacted] and [redacted] on May 28th 2015, under [redacted]’s membership number.

We are grateful for the candid feedback we have received. We take all comments from our members seriously and look at them as an opportunity to improve with the intent to exceed our members’ expectations.   First, we have retrained all of our employees working in that department in identifying...

and immediately removing produce that does not meet our standards. We have taught them about spoilage in produce, specifically, how not removing produce that has spoiled produces gas that can cause the produce around it to ripen quicker, thus diminishing the shelf life and the quality of product our members expect.   Second, we will continue to be vigilant in our efforts to control the temperature of those items sensitive to heat to ensure that our members receive only the highest quality merchandise. We are committed to, and have retrained our employees on not allowing more than a half-day supply on the sales floor any item that may be sensitive to changes in temperature.   Again, we appreciate the feedback regarding our produce department and feel that the changes will better serve our members in the future.

the member is more than welcome to receive a refund at any Costco location, as long as he presents his membership card that the item was purchased under.  And, apologize for the inconvenience.

We have been in contact with the member to find resolution for this case

From: [redacted] Sent: Saturday, August 12, 2017 4:57 AMSubject: Re: You have a new message from the Revdex.comThank you very much for your help, I tried for two weeks to get this information,..but had no luck. Then I contacted you .Afterwards, IT SEEMS EVERYONE WANTED TO HELP You are the only option the everyday American has to get responses from large Companies.They simply ignore for the most part anyone and everyone, unless it appears to impact their bottom line.I thank you, the public thanks you.Have a great day and keep up the excellent work.Sincerely[redacted]

Revdex.com:
At this point dont think Costco gets they have issues with their process.  Will not my money do the talking and never using Costco.com again.  Its not worth the hassle and dont trust their controls going forward.  
 
They still dont address that the Billing address didnt match the address they had.  I assume fraud is rampant over there.
Sincerely, [redacted]

Subject: # [redacted]- CostcoGood Morning!In follow-up to complaint # [redacted]- Costco, I tried replying to the message sent on 2/8, but evidently...

the message never went through or I did something wrong. We have received a full refund from Costco, but the dryer still has not been picked up. Costco reached out to us with possible pick-up times, which we identified 2 options from the times they offered, but since then we have not heard back from them. [redacted]

Complaint: [redacted]
I am rejecting this response because: They have not made any proposal to resolve this issue. I have called the...

two phone #'s that appeared in my phone which are from the Davie warehouse club and spoke with three different individuals who did not know anything about what I was calling about. However, they were sympathetic after I explained my issue. I spoke with a front end manager Jocelyn L[redacted] but she also could not help me.  My request is very simple, comply with the promised three gifts for my reactivated executive membership. No need to waste more time missing each other with phone calls. I have not received any email correspondence from them.
Sincerely,
[redacted]

Thank you for your recent inquiry on behalf of [redacted] and [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.Mr. and Ms. [redacted] contacted our Concierge service with an issue with the screen of...

their [redacted] laptop computer, pictures of the issue were requested and the unit was deemed to have physical damage by both our service depot and Dell, the member disputed this and an offer was made to have the [redacted]'s ship the unit to our service depot at no cost so that the unit could be evaluated, the member declined this offer.  As the member is declining this offer we have no other way to help resolve this issue.  I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.Thank you.Suzie N[redacted] Costco? Concierge U.S. Operations/WarrantiesD24 Major ElectronicsCostco Wholesale | [redacted] | Issaquah, WA 98027Ph:  [redacted] Fax: [redacted]

Costco is actively looking into this case.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.We sincerely apologize...

for the damage to this item and the issues with delivery and pickup. As requested, the credit for the microwave has been issued. Our carrier should be contacting Ms [redacted] shortly to schedule the pickup for the item.I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.