Costco

Complaint: [redacted]I am rejecting this response because: This responses is unsigned please have the author sign their Costco title name to this statement. This is acceptable common professional business practice. Once that is done I will respond in writing accordingly.Sincerely,[redacted]

Costco has forwarded the member's concerns to Citi.  At this time all fee's are removed and issue is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However they did finally release the authorization but ONLY after multiple attempts made to contact them and get it removed.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

After doing some research under the provided names, membership numbers, and driver's license number we show in our computer system that [redacted] [redacted] owes Costco $943.86 from two outstanding checks written to Costco.[redacted]-[redacted] wrote check #1041 $673.58 on 12/23/02 to the Santa Rosa...

Costco. In addition there's a service fee of $15.00 that equals $688.58. We have an NSF cover sheet with communication with [redacted] on 1/20/03 that she sent a money order that should arrive 01/21 or 01/22/03. On 2/3/03 there's another entry we made that she stated, she's not sure why we didn't receive the money order and she will trace it. The check was sent to the D.A's office on 4/14/03.There's a second check written to warehouse #1003 Woodland with a different membership number but the same driver's license number for [redacted]. The check was written to Costco on 8/8/09 #5036 in the amount of $340.28 plus a $15.00 service fee. The check was sent to the D.A's office on 8/8/09.

We have not had any success getting in contact with [redacted].  I have left messages on the phone number given, and a phone number the Santee location had on file.  After discussing the member experience with the Santee location,  Costco is going to replace the 4...

tires as a member service.  [redacted] needs to get in touch with myself.  My cell phone would be the quickest way for her to contact me.  [redacted]

We welcome feedback from our members and take all feedback seriously. At this time, we are unable to confirm this members complaint as our records differ from what this member is stating. We have attempted to contact this member by phone and left messages requesting more information or a return call but we have not received a response. We will continue to attempt to determine what took place in this case but more information from the member is required. Costco will issue a refund but we would like to verify the address we have on file first to ensure we send funds to the correct address and in a way acceptable to the member.

Member issue:
·         Member purchased the phone but was not sure if he would get great service at his home.  Member was assured that if he did not he could return within 14 days and not be charged...

anything.
·         Member returned phone within the 14 days.
·         Member than received a bill for $187.00 from ATT.
·         Member contacted ATT and they stated they would take care of it.
·         ATT credited all but $80.00 and continued to send the member a bill for this amount.
 
WA Actions:
·         Reached out to ATT inquiring about the charges. This was for (2) lines of activation fees that ATT would not refund the member.
·         Spoke with the member and advised I would issue a check for the $80.00 to cover the activation fees that he was assured he would not be charged for.
 
Member is satisfied. No further action needed from WA Customer Service.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Business Membership at Costco Wholesale allows you to purchase products for business, personal and resale* use. Your membership fee includes an additional household card. Your Business Membership is valid for one year at any Costco Wholesale worldwide, and...

at Costco.com. All memberships must be renewed annually. Business members also may add up to six additional cardholders (add-ons) as Business Members to their membership at $55.00 each per year, which includes one household card per add-on.For additional information about Costco membership, and to review the Privileges and Conditions of membership, please click here.*A household card is available to any cardholders spouse, domestic partner or any immediate family member over the age of 18 and living at the same address.
Here is the link to our member privileges & Conditions (which gives the run down on our membership) 
http://www.costco.com/member-privileges-conditions.html
 
[redacted]
Facilities Supervisor
[redacted]
[redacted]@costco.com

Return was originally routed to the carrier, as an escalated pick up request on 7/24.  Exchange shipment delivered on 8/3, in which case the damaged item was suppose to be picked up.  Due to miss-communication, the damaged item was left.  Escalation request was sent to the carrier...

once again after the exchange delivered.  Pick up was then completed on 8/11, the day the B.B.B. complaint was received.  The member has been issued $200 in compensation due to the original damaged item and failed pick up attempts.

A return request has been initiated on Order #[redacted] for item [redacted] SAMSUNG UN55MU650D  55" TV.A carrier will contact the member and set up a date for the TV to be picked up.Upon confirmation of the pick up, a refund will be issued to the credit card used on the original order.

Subject: Re: Your complaint has been received CID #[redacted]Thank you for the call and the email.  I reject their response due to the fact [redacted] Bank...

will not help resolve the issue.  [redacted] has learned to game Revdex.com system and will report to you they have responded so the complaint will go away.  However their response is “there is nothing they can do”.  It is for this reason that I am asking for help from Costco since this is a card that Costco introduced to me and had me sign up for.  I trust that Costco will actually try and help and not ignore the situation like [redacted]bank does.  I would think that Costco could lean on [redacted] and have them work on resolving the situation.  The Bottom line is I have lost almost $10,000 due to fraud on this card and [redacted] will not help.  The details are in the first report I submitted in your system.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is the first step. If this solution doesn't resolve the problem then we'll have to discuss it further. We are trying the first step suggested by Costco.
 
Thank you very much for your help.
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Costco did little or nothing to help to resolve the problem. It took hours on the phone on hold with Citi to get the problem resolved which finally did happen.Sincerely,[redacted]

A supervisor spoke with [redacted] about his experience with attempting to use the Optical service at warehouse #760. The supervisor let him know that we would reach out to warehouse #760 and file a warehouse complaint about the miscommunication and confusion. We informed him that someone...

from the location would be calling him back within the next 2-3 business days to discuss what happened. [redacted] is happy with the communication and the warehouse complaint.

From: [redacted] Sent: Monday, July 24, 2017 9:59 PMSubject: Re: You have a new message from the Revdex.comcostco company is trying to me check for 100.00 for tv that paid 399.99 and 29.99 warranty for   that they are in the wrongand they to send me check for 399.00   not 100.00  not happy  with that  can get in touch with costco again  marvaret [redacted] here is phone number [redacted]

Complaint: [redacted]
I am rejecting this response because: Let's make it simple regardless what's damaged, which yet to be found out by the dealer.Here is what's supposed to be. I go to costco once, pay for four tires and spend 2 hours on waiting. That's it.Here is what I have.1. I went to costco once, paid four tires and spent 3 hours. The tire couldn't come off. (It was the full tire with big gap on the side wall, after whatever costco was done, it left a ring of tire on the beam ).2. I rushed to dealer on a Saturday afternoon to have them take off the remaining tire.3. I rushed back to Costco, to have the tire installed. 4. I found out the TPMS not work. They asked me to go back and see what's wrong. 4. I need to schedule another appointment to fix the TPMS. How many hours? According to costco, all these extra hours I spent, extra miles I drove, extra trips to dealer is nothing. There is no impact on my schedule, my family schedule and my work schedule.
Sincerely,
[redacted]