Costco

We have received the member’s concerns and have reached out to the member for a resolution. We will offer the $80 resort credit that was never received on property and we are currently awaiting the member’s callback to proceed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
I hope that the management team at that particular Costco truly does take action to ensure that nothing like what happened to me will ever happen to any other person who shops there.Sincerely, [redacted]

We have left a voicemail for our valued member over the weekend, and we look forward to resolving any unresolved issues.

The correct tax was charged. The member was charged a total of 106.55 (25.00 + 81.55= 106.55)The calculation on this order is as follows:50.86 taxable + 51.37 (Non taxable) + 4.32 (Tax 50.86 x 8.5%) = 106.55 106.55 - 25.00(Cash)- 81.55(Debit Card) = 0 due

Hello Mr. [redacted],I am following up regarding the Revdex.com complaint received. Thank you for taking the time to speak with me this morning regarding your purchase of (2) Samsung Galaxy 8’s on 5/15/2017. Per our conversation you were in the warehouse Lewisville, TX  on 5/14/2017 when the...

promotion was being offered for the VR Gear, however the kiosk was unable to assist you due to closing time approaching and time it takes to process the activation. I have approved to issue (2) VR Gear’s to you tomorrow 5/18/2017, you can expect to receive them in the mail within 7-10 business days from the issuance date. On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and frustration this may have caused you, thank you again for allowing me the time to turn this experience around for you. Please let me know if you have any questions or concerns. Best Regards,Charon

Thank you for your recent inquiry on behalf of Mr. [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
Mr. [redacted] contacted our Concierge services on 12/27/2015 in regards to...

distortion on his screen, troubleshooting with one of our agents temporarily resolved the issue.  Mr [redacted] called back on 12/28/2015 as the issue had come back.  One of our agents was going to reach out to LG to see if more troubleshooting steps were available but the call with Mr. [redacted] dropped for unknown reasons.  Mr. [redacted] then contacted LG directly, they had him do some troubleshooting which did not resolve the issue.  After calling back in to Costco Concierge Mr. [redacted] was informed he would be set up for service, he expressed frustration with the troubleshooting and requested to return the television.  Costco has a 90 day return policy on televisions and extended the manufacturer's warranty an additional year at no cost to the member.  At this time Mr. [redacted] has been set up for an in home evaluation.  
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

We have confirmed that Mr. [redacted] has a delivery appointment scheduled for today to receive his replacement.  We will confirm with the member that he has indeed received the replacement and discuss compensation for the inconvenience incurred at that time.

I've talked to the member directly and am working with Citi to try to resolve the issue.

We have made multiple attempts to contact this member both by phone and email to assist with resolution.  At this point we are waiting for the member to respond.  Thank you!

Costco has nothing further to add to the prior response, and considers this matter closed. Thanks, [redacted]

The Fairfax warehouse manager contacted the member on Saturday to provide an update in the search for the lost media and to discuss a financial resolution.

Costco Wholesale is actively looking into this case to seek the best resolution for the member.

have not received any difference in funds and not received any contact from supplier.  This does not concludencostco financial liability.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for allowing Costco Travel to address your concerns. In looking at your reservation, you made your booking  October 19, 2017 with one of our agents on the phone.  You booked an all-inclusive trip at the Sun Palace in Cancun.  Our website, costcotravel.com,...

describes that all-inclusive package as including:  Evening entertainment; gratuities and taxes; room service; unlimited meals and snacks; unlimited domestic drinks; and unlimited select international drinks.  Your invoice also advised that the all-inclusive package included meals, beverages, hotel taxes and hotel gratuities, as well as referred you to the website for complete details.  That is what the package was represented as, as well as what was received. Your vacation package, as you stated, also came with a USD $1500 resort credit.  Both the website and your invoice clearly detail how and when you could use this credit.  Both have the same verbiage (bold print is mine):  The credit is valid toward select tours, spa services, golf green fees and romantic dinners booked through Palace Resorts and charged to the room (one credit per room, per stay). For spa services, a maximum of USD 300 may be used. The credit applies only toward regular-price services and products, and will be applied to the final statement upon checkout. The resort credit is subject to taxes and fees. Taxes and fees will apply to the amount of the resort credit redeemed, and not toward the total resort credit received. Taxes and fees will be charged to the room account and must be paid upon checkout. For all services and products, reservations must be made upon arrival at the hotel and space is subject to availability. Any unused portion of the credit is nontransferable, nonrefundable and may not be redeemed for cash. This promotion is subject to change without notice. Additionally, when you made this reservation on October 19, our agent also advised you verbally of the terms and conditions, including that for all services and products, reservations must be made upon arrival at the hotel and that the space is subject to availability. Going to timeshare presentations is not a requirement of any kind, and is solely at the discretion and approval of the guest if they wish to participate.  I also see that you contacted one of our Supervisors on January 26, 2018 regarding your issue and our Supervisor reiterated the terms and conditions that were read to you on the booking call, and went the extra step to play the original call for you, so that you could hear for yourself that you were advised of, and agreed to, those terms.  Costco Travel feels that all terms and conditions were clearly, and repeatedly, disclosed and the vacation package was exactly as represented, therefore no compensation is warranted.

We stand by our prior response, and have no additional comments.  We consider this matter closed.

After researching, [redacted] NMP coupons have been mailing to an incorrect address (Apt #). Our team has updated the system and mailed NMP coupons via UPS and included [redacted] on email tracking.

On 8/1/16 the 2% Executive Reward Team sent authorization to the Merced, California warehouse (#[redacted]) to issue a cash card for $77.25 and contact Mr. [redacted] to arrange for pickup.

Hello [redacted], Per the complaint you have indicated that you qualify for (2) $150.00 rebates, my research shows that you purchased (2) iPhone 6s on 1/5/2016 and 1/6/2016 as an upgrade with Verizon Wireless qualifying for a $100.00 Costco Cash Card each. If you have any documentation...

supporting the $150.00 cash card offer please feel free to send this to me directly and your request will be honored. I do not show that the rebates have been issued nor pending per the rebate website. I have sent the request to Stuart Lee Rebates to issue (2) $100.00 cash cards this Thursday 4/28/2016, you can expect to receive the rebates within 7-10 business days from issuance date in a post card style envelope. The rebates are being  mailed to the following address below: 754 Sand Dollar CourtCorolla, NC 27927 On behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and or frustration this may have caused you.

We will refund Ms. [redacted]'s membership back onto her American Express Card, per our membership  satisfaction guarantee.  We are sorry to lose Ms. [redacted] as a Costco member, as she has been a very good member and we believe the communication with regard to her returns was not handled with the diplomacy and respect Ms. [redacted] deserved. There is no "suspension" of returns of any kind on her account.

I spoke to [redacted] on 3/23/17 to discuss his concerns and at this time everything has been resolved.  [redacted] is a long term member in good standing with Costco.