Costco

Thank you for the opportunity to research this complaint.
We spoke to the member and apologized for the issue.
We have reached out to the supplier and they in turn are researching the matter with the local delivery agent to ensure that our shipments receive a two man delivery and that this does...

not happen in the future.
We appreciate the member bringing this to our attention and sincerely apologize for our failure.
The member was given a $50 cash card and our toll free number.  She indicated that she would notify us in the future as she is considering re-ordering this item.

Complaint: [redacted]I am rejecting this response because: Costco has offered to reimburse our membership fee because we are cancelling our membership due to the negative experience. This is not a positive resolution but just our cancelling of our membership due to the negative experience. This is not a positive resolution to their error.Sincerely,[redacted]

Costco Wholesale stands by their initial response.

Correction:  The $25.00 coupon was not deducted when a full refund was processed.  A $50 Costco cash card will be sent via U.S. Mail on 4/21/16 and should arrive the following Tuesday or Wednesday.  The additional $25.00 placed on the credit card and the $50 cash card is equal to $75.00.

The original purchaser of the cash card’s check bounced and therefore there was no valid consideration for the original cash card and the cash card was therefore void.  Unfortunately, the purchaser took a risk by purchasing on Craigslist and his recourse is against the person that sold him the...

card on Craigslist.  The cash card was never valid since there was no consideration provided with valid currency.  Approximately 90 minutes lapsed between the time the original cash card was issued to the original purchaser, and the time Mr. [redacted] used the original cash card to purchase another cash card – Costco did not yet have knowledge that the original cash card purchaser’s check would bounce.  Nonetheless, as a member service gesture, Costco is willing to reimburse Mr. [redacted] the $210 he claims to have spent to purchase the cash card so that he is zero out-of-pocket.  Costco’s Spokane general manager will contact Mr. [redacted] to arrange delivery to him of a new cash card.

Revdex.com:
I received a full refund.  I am fully satisfied with the resolution.
Please update the complaint.
 
Thank you.[redacted]

Complaint: [redacted]I am rejecting this response because: It's clear what I expect from the company. I have no interest in speaking to someone from that location as I expect...

nothing but inauthentic patronage and transparent prevarication. I want the refund (as per the companies policy) or I'm filing a complaint with the state of Washington. I'd appreciate it If they would contact me via this site or e-mail at [redacted]@gmail.com regarding my request to obtain a written explanation of their suspension of my ability to return items to their store.Sincerely,[redacted]

Hello Mr. [redacted],Greetings from [redacted]. I am following up regarding the Revdex.com complaint on the (2) $200.00 rebates that were offered at the time of purchase on 5/7/2017 at the Salem, OR wireless kiosk. I have validated your purchase of (2) [redacted]s on 5/7/2017. Based...

on my research I show that a $200.00 cash card is pending. I have sent the request to the rebate department to add the second $200.00 cash card to the [redacted] website to be issued with the 1st one within normal processing time (12-14 weeks) from purchase date. The website will be uploaded to reflect the updated information by the end of this week. On behalf of [redacted] I would like to apologize for the inconvenience or frustration this may have caused you. Please let me know if you have any additional questions or concerns. Best Regards,Charon K[redacted]

Citi has removed Late/Finance charges for the Auto billing of Mr. [redacted]'s Costco membership renewal
Costco is processing a credit back to the Citi Visa in the amount of:  $57.29.
Contacted Mr. [redacted] and informed him of completion on (09/14/16)

Costco has forwarded the member's concerns to Citi and asked that they help to resolve the issue.

Business has been in contact with the consumer and working on a resolution.  The consumer has been advised that their item is on backorder until 12/19.  The business will continue to follow up with the consumer until delivery is completed and confirm that all issues have been...

rectified.

We welcome feedback from our members and take all feedback seriously. At this time, we are unable to confirm this members complaint as our records differ from what this member is stating. We have attempted to contact this member by phone and left messages requesting more information or a return call but we have not received a response. We will continue to attempt to determine what took place in this case but more information from the member is required. Costco will issue a refund but we would like to verify the address we have on file first to ensure we send funds to the correct address and in a way acceptable to the member.

A return request has been initiated on Order #[redacted] for item [redacted] SAMSUNG UN55MU650D  55" TV.A carrier will contact the member and set up a date for the TV to be picked up.Upon confirmation of the pick up, a refund will be issued to the credit card used on the original order.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Per the member's request, Costco will gladly refund the membership fee in full if the member is not satisfied.  Please contact warehouse management at our Rochester, NY location to receive your refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This is the first step. If this solution doesn't resolve the problem then we'll have to discuss it further. We are trying the first step suggested by Costco.
 
Thank you very much for your help.
Sincerely, [redacted]

Hello Mr. [redacted]
Thank you for giving me the opportunity to seek a resolution regarding your concern.
I am working directly with Royal Caribbean to come to a favorable resolution for you.
I appreciate your patience while I work through this issue.
Costco Travel will be in...

contact with you to advise of the outcome.  In the meantime, if you have any questions or concerns, please feel free to contact me at 425-657-1827.
Kind Regards,
Donna H[redacted]

Costco has forwarded the member's concerns to Citi.  At this time all fee's are removed and issue is resolved.

Return was originally routed to the carrier, as an escalated pick up request on 7/24.  Exchange shipment delivered on 8/3, in which case the damaged item was suppose to be picked up.  Due to miss-communication, the damaged item was left.  Escalation request was sent to the carrier...

once again after the exchange delivered.  Pick up was then completed on 8/11, the day the B.B.B. complaint was received.  The member has been issued $200 in compensation due to the original damaged item and failed pick up attempts.