Costco

Costco has forwarded the member's concerns to Citi and asked that they help to resolve the issue.

The original purchaser of the cash card’s check bounced and therefore there was no valid consideration for the original cash card and the cash card was therefore void.  Unfortunately, the purchaser took a risk by purchasing on Craigslist and his recourse is against the person that sold him the...

card on Craigslist.  The cash card was never valid since there was no consideration provided with valid currency.  Approximately 90 minutes lapsed between the time the original cash card was issued to the original purchaser, and the time Mr. [redacted] used the original cash card to purchase another cash card – Costco did not yet have knowledge that the original cash card purchaser’s check would bounce.  Nonetheless, as a member service gesture, Costco is willing to reimburse Mr. [redacted] the $210 he claims to have spent to purchase the cash card so that he is zero out-of-pocket.  Costco’s Spokane general manager will contact Mr. [redacted] to arrange delivery to him of a new cash card.

Complaint: [redacted]
I am rejecting this response because: we checked with three major retailers and they all test for moisture on the !st and 2nd levels prior to installation. If  there is moisture now, it was there before Costco installed the floor.  It is obvious you performed no test for moisture in 2014.  In addition the patio door contractor tested the door for leaks and there are none. There never were leaks.   You continue to ignore the problem where the floor is buckling and moisture was not an issue.  Costco continues to ignore its responsibility on this issue.
Sincerely,
[redacted]

Correction:  The $25.00 coupon was not deducted when a full refund was processed.  A $50 Costco cash card will be sent via U.S. Mail on 4/21/16 and should arrive the following Tuesday or Wednesday.  The additional $25.00 placed on the credit card and the $50 cash card is equal to $75.00.

We are currently working with the dealer, [redacted], to establish a resolution for the member.

Thank you for the opportunity to research this complaint.
We spoke to the member and apologized for the issue.
We have reached out to the supplier and they in turn are researching the matter with the local delivery agent to ensure that our shipments receive a two man delivery and that this does...

not happen in the future.
We appreciate the member bringing this to our attention and sincerely apologize for our failure.
The member was given a $50 cash card and our toll free number.  She indicated that she would notify us in the future as she is considering re-ordering this item.

Business has been in contact with the consumer and working on a resolution.  The consumer has been advised that their item is on backorder until 12/19.  The business will continue to follow up with the consumer until delivery is completed and confirm that all issues have been...

rectified.

While we can reach out to members directly, the original complaint was not about being able to reach out and talk to the member in person. It was about an advertising complaint regarding an out of stock product listing. Posting a complaint on the Revdex.com is not how we communicate to our valued members looking for a simple contact. Per the Revdex.com complaint process, "The complaint must allege a deficiency in the company's marketplace performance with regard to the services or products at the business provided or allegedly agreed to provide."  We offer a Member Service Contact center via phone, email or webchat as well as our individual Costco locations full of member-service oriented employees ready to assist our members with any and every issue they may have.  Our website offers all contact information from our call center to a specific warehouse location where you can even reach the tire center at the location closest to you.

Revdex.com:
I received a full refund.  I am fully satisfied with the resolution.
Please update the complaint.
 
Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello Mr. [redacted],Greetings from [redacted]. I am following up regarding the Revdex.com complaint on the (2) $200.00 rebates that were offered at the time of purchase on 5/7/2017 at the Salem, OR wireless kiosk. I have validated your purchase of (2) [redacted]s on 5/7/2017. Based...

on my research I show that a $200.00 cash card is pending. I have sent the request to the rebate department to add the second $200.00 cash card to the [redacted] website to be issued with the 1st one within normal processing time (12-14 weeks) from purchase date. The website will be uploaded to reflect the updated information by the end of this week. On behalf of [redacted] I would like to apologize for the inconvenience or frustration this may have caused you. Please let me know if you have any additional questions or concerns. Best Regards,Charon K[redacted]

I have contacted corporate and I am waiting for a response . When I explained the price I paid was not worth what I received being that I was not able to participate in 2 of the theme days and what the ship offered those days, Mike B[redacted] told me that it was my own opinion wanting to participate in activities and that he doesn't handle opinions . Therefore the amount I paid wasn't for the experience , wants to experience what was on the cruise is a personal opinion and Mike or Costco travel doesn't deal with opinions . Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]-[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 The next day, manager Evan and Robert did very good job and resolve the problem.thank you for getting back to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I understand the policy.  But does that give the Costco employee right to be rude to a customer? I did not know that I wasn't allowed to use my fathers card. I figured it would be similar to Amazon, where an entire household at the same address can use the benefits. But regardless, I understand the policy, but your answer to my complaint makes it seem like the Costco employee have a right to be rude to their customers, if their face is not on the card? Again, my issue wasn't the policy. I understand that now, but my issue was the rudeness by the Costco employee.
Sincerely,
[redacted]

Thank you for taking the time to speak with me on Friday, March 18th, regarding the delivery of your Samsung Galaxy S7 Edge.  As per our conversation, your device was delivered to the Brookhaven kiosk the morning of March 17th, 2016, and is ready to be picked up any...

time.
 
Sincerely,
 
 
Cassie R[redacted] | Escalations Specialist | Wireless Advocates LLC | T: 206.389.2348

Complaint: [redacted]
I am rejecting this response because:I believe it is Costco's obligation to insure that it's customers are appropriately covered by authorized insurance (as do other pharmacies). They simply stated that they are unwilling to resolve the issue with [redacted].   I cannot safely have prescfriptions made to Costco in the future.

Hello Mr. [redacted]
Thank you for giving me the opportunity to seek a resolution regarding your concern.
I am working directly with Royal Caribbean to come to a favorable resolution for you.
I appreciate your patience while I work through this issue.
Costco Travel will be in...

contact with you to advise of the outcome.  In the meantime, if you have any questions or concerns, please feel free to contact me at 425-657-1827.
Kind Regards,
Donna H[redacted]

We will absolutely give the member a refund and also research and address the issue of any expired product that was out on the sales floor with our staff and the vendor. I will be reaching out to the member by email since I was unable to get them on the phone and was not able to leave a voice...

mail.Thank youSean M[redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: There is not the clear disclosure that regular price movies will incur a sucharge.  When you look at the ticket it clearly states that 3D, IMAX, RPX and 4DX movies will have a surcharge. I feel this is a very deceptive sales practice on Costco's part. They are giving their customers the illusion that they are getting discounted tickets, when in fact they have to pay more money at the box office. Both Regal Theatres and Costco should discontinue this sales practice or clearly state that all movies are subject to a surcharge as they have done with the previously mentioned group of movies.
Sincerely,
[redacted]

Per the member's request, Costco will gladly refund the membership fee in full if the member is not satisfied.  Please contact warehouse management at our Rochester, NY location to receive your refund.