Costco

I spoke to [redacted] on 3/23/17 to discuss his concerns and at this time everything has been resolved.  [redacted] is a long term member in good standing with Costco.

After researching, [redacted] NMP coupons have been mailing to an incorrect address (Apt #). Our team has updated the system and mailed NMP coupons via UPS and included [redacted] on email tracking.

Costco offers a 100% satisfaction guarantee to our members, so we will be happy to reimburse Mr. [redacted] for his last two gasoline purchases. Since we don't show a membership specifically for Mr. [redacted], he must have bought the gasoline under the membership of a relative.  If Mr. [redacted]...

provides us the appropriate membership number, we can refund the amount of those purchases to him directly.The Costco gas stations at the Glen Burnie and White Marsh MD locations each average over 1300 fuel transactions per day. Only Mr. [redacted] has reported a fuel quality problem, so we think it likely there is a problem with his vehicle. Costco gas stations change the fuel filters often, sample the tanks weekly, and monitor all the tanks continuously. All fuel sold in Maryland must meet the state and federal specifications for fuel quality, and Costco only buys from reputable wholesale suppliers of that market.

We have received the member’s concerns and have reached out to the member for a resolution. We will offer the $80 resort credit that was never received on property and we are currently awaiting the member’s callback to proceed.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. The member purchased item #1039263Dell XPS 13 Touchscreen Notebook Computer w/ 2.2GHz Intel i7-6560U Processor on 4/1/2016 through Costco.com. At such time the laptop came with a 90 day return policy and a one year Dell manufacturer warranty. The 90 day return policy for this unit expired 6/3016 and the unit is now within Costco's 2nd year warranty. Costco Concierge is a free technical support call center for member's and we've helped millions of our members mediate and facilitate warranty through our mutual partners. We have offered to have the unit repaired under our warranty and Ms. [redacted] has accepted. Costco Concierge will continue to monitor the case and ensure the unit is repaired.  I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond.

Thank you for allowing Costco Travel to address your concerns. In looking at your reservation, you made your booking  October 19, 2017 with one of our agents on the phone.  You booked an all-inclusive trip at the Sun Palace in Cancun.  Our website, costcotravel.com,...

describes that all-inclusive package as including:  Evening entertainment; gratuities and taxes; room service; unlimited meals and snacks; unlimited domestic drinks; and unlimited select international drinks.  Your invoice also advised that the all-inclusive package included meals, beverages, hotel taxes and hotel gratuities, as well as referred you to the website for complete details.  That is what the package was represented as, as well as what was received. Your vacation package, as you stated, also came with a USD $1500 resort credit.  Both the website and your invoice clearly detail how and when you could use this credit.  Both have the same verbiage (bold print is mine):  The credit is valid toward select tours, spa services, golf green fees and romantic dinners booked through Palace Resorts and charged to the room (one credit per room, per stay). For spa services, a maximum of USD 300 may be used. The credit applies only toward regular-price services and products, and will be applied to the final statement upon checkout. The resort credit is subject to taxes and fees. Taxes and fees will apply to the amount of the resort credit redeemed, and not toward the total resort credit received. Taxes and fees will be charged to the room account and must be paid upon checkout. For all services and products, reservations must be made upon arrival at the hotel and space is subject to availability. Any unused portion of the credit is nontransferable, nonrefundable and may not be redeemed for cash. This promotion is subject to change without notice. Additionally, when you made this reservation on October 19, our agent also advised you verbally of the terms and conditions, including that for all services and products, reservations must be made upon arrival at the hotel and that the space is subject to availability. Going to timeshare presentations is not a requirement of any kind, and is solely at the discretion and approval of the guest if they wish to participate.  I also see that you contacted one of our Supervisors on January 26, 2018 regarding your issue and our Supervisor reiterated the terms and conditions that were read to you on the booking call, and went the extra step to play the original call for you, so that you could hear for yourself that you were advised of, and agreed to, those terms.  Costco Travel feels that all terms and conditions were clearly, and repeatedly, disclosed and the vacation package was exactly as represented, therefore no compensation is warranted.

The correct tax was charged. The member was charged a total of 106.55 (25.00 + 81.55= 106.55)The calculation on this order is as follows:50.86 taxable + 51.37 (Non taxable) + 4.32 (Tax 50.86 x 8.5%) = 106.55 106.55 - 25.00(Cash)- 81.55(Debit Card) = 0 due

have not received any difference in funds and not received any contact from supplier.  This does not concludencostco financial liability.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:The response from Directv is not only duplicitous but also indicates that they have yet afford serious consideration to the issue or even to read or try to comprehend the issue.There was never an issue with providing my social security number or running a credit check; the issues were:1.    Insisting that I give my social security number on the salesman's private cell phone to an unknown party while standing in a very public place.            A.    This was resolved when I was told that I could return home and call Directv at a number given me by the salesman and provide my social security number using my own phone.2.    Upon attempting to effectuate the alternative specified above being told by the representative that she would not take my social security number over the phone as agreed and that I would have to return to the Costco store to complete my order.... on the salesman's private cell phone to an unknown party while standing in a very public place.3.    Receiving the multiple telephone calls and written missives.....all of which completely ignored the matter at hand to simply being one in which they felt I was not intelligent enough to understand the need for a credit check.4.    The refusal of the CSR to escalate the matter to a supervisor.            A.    The response to Revdex.com blaming the CSR when it appears obvious that she was following the directives provided by Directv.Copied below is an excerpt from one of the several missives;  I strongly suggest that both Costco and Directv read through the communications already sent to them instead of continuing to respond in nonsensical and insulting excuses.  The fact that they would respond to Revdex.com with such blatant duplicity indicates that their customers are not the only ones that they are contemptuous of.  +++++"When I tried to sign up for DirectTV in Costco the rep told me that they first tried to find my credit standing using just my name; that apparently failed, whereupon he asked me to provide my social security number in a public place on a private cell phone as I have already stated.  That irresponsible action is the major issue.   I recently received a letter from DirectTV telling me that they were unable to find me using their credit inquiry system.  It was addressed to "[REDACTED]". It would appear that the reason they couldn't find me using their standard system was because they had my name wrong.  This could be excused as human error EXCEPT for the fact that the rep went to extremes to spell my name phonetically.  In short, the misspelling of my name and resultant inability to "find" me was not merely human error; it was carelessness and negligence. Yesterday a message was left on my answering machine telling me that the reason  for the need of my social security number is to verify my credit and that if I had any other questions I could call back.  In short, DirectTV was, and is, trivializing the matter to my merely not understanding the reason for a credit check.  I did not appreciate this patronizing, dismissive, NON-answer which demonstrates complete disregard for your client base to the point of contempt. As stated, the issue is not misunderstanding the need to verify my credit; the issue is the outrageous and irresponsible manner in which they attempted to get my social security number plus the fact that they had absolutely no regard for my time; as demonstrated by the instructions given me to return to the store so that the rep could call them and then they would once again proceed  in the same irresponsible manner to get my social security number.  The patronizing and dismissive  message left on my answering machine in effect was telling me that nothing I have said to date is of consequence."
 
Sincerely,[redacted]

We have made multiple attempts to contact this member both by phone and email to assist with resolution.  At this point we are waiting for the member to respond.  Thank you!

Costco was unable to validate information provided to us at check out on 11/25/2015 and the order was canceled on 11/25/2015. If you have any further questions pleased contact us at 1-800-955-2292.

Our Costco Furniture Team has been in communication with the member and received the lot number for the part needed. A request to reship the correct part was sent to our vendor. Tracking updates will be provided to the member as available.

" I spoke with all involved today (July 24th) and Mr [redacted] is going to go to our Kirkland location for a pro-rated credit on his old tires and he is going to buy a set of 4 tires.
 
Mr. [redacted] was...

satisfied.   Thank you Bill D[redacted]
"
 
Colleen L[redacted]
Facilities Supervisor
[redacted]
[redacted]@costco.com

Here is a copy of the law...Can a liquor store or grocery store take returns of unwanted purchases? Off-premises licensees, such as liquor stores and grocery stores, may, at their discretion, exchange unopened returns from their customers.I have already called the member back to review the law...

and issued him a gift card for his purchase.Cheryll

We have given the member a full refund.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for help.Sincerely, [redacted]

Costco has made direct contact with the consumer and has reached an agreement agreeable to both the consumer and Costco.

Dear Mr. [redacted],We apologize for any inconvenience that this may have caused you and we appreciate your understanding as we continue to improve our Member experience.  It appears there was a training issue with the CRS that Mr. [redacted] contacted via phone.  It is unclear why the CSR...

was unable to process the transaction that would be standard procedure.   DIRECTV SSN policy details below:DIRECTV requests a credit check for all new customer orders. New customer offers are based on the information obtained from the credit check.•    DIRECTV runs a "Hard Inquiry" on a prospect's credit file.•   A Hard Inquiry can affect a credit score by 2 to 3 points for up to 2 years.•   This type of inquiry is only run when a prospect is requesting new service.DIRECT Sales will ask to run a credit check with SSN first if the customer refuses we can try to run a credit check with the name and address however this is not always accurate.  If the customer refuses the credit check there is an upfront fee to set up the DIRECTV.Directv Customer Service attempted to contact Mr. [redacted] 4/27/16 8:47am MST , 4/28/16 11:53 am MST, 4/29/2016 11:17 am MST at [redacted].   There was not an answer each time and they did leave a message with our contact information.Colleen [redacted] Supervisor[redacted]costco.com

A misunderstanding by the tire employee and the AGM. The tire manager will be calling the member to set up a time for him to come in for him to inspect / repair the tire if deemed safe to repair.

We were unable to validate your business at the address provided or validate it as a business operating in the state of Delaware. The address that did validate at the address was Total Trans Logistics LLC. A company that provides Freight Forwarding Services. The other address in question is for CBI Express which offers Freight Forwarding Services.