Costco

We have processed a full refund back to the members card of purchase and are currently working to get pick up on a day that works best with their schedule.

After speaking with Mr [redacted], here is further information regarding the complaint/concern:
1. Generic Lipitor, Atorvastatin, is available from multiple manufacturers. W1040 St Charles provided pricing on Greenstone which is not a preferred generic and cost $20+ more. Each warehouse orders their own inventory, so each warehouse can carry different manufacturers.
2. As previously stated our Costco CMPP (member prescription program) is available to Costco members when a medication is not covered by their insurance and during the period of your deductible or gap in coverage. We'll address this with the 2 pharmacies and also re-educate others going forward. During the deductible period and/or donut-hole time-frame, we would not bill the primary insurance and only submit to CMPP.
3. Each warehouse runs on their own server and has the ability to communicate to the our central server, which means each warehouse you fill a prescription at would most likely need to be updated. Our online pharmacy services is for our online Pharmacy only, not each warehouse. Also, pricing for medications filled at Costco Online Pharmacy is available online (see link below), but prices are subject to change based upon the specific warehouses inventory. 
https://www.costco.com/pharmacy/drug-results-details-price?storeId=10301&cat...⇄

We have issued a credit to the member's card.

Citi-CRT team has been contacted, which assists Costco with escalated issues.  Citi has confirmed that credit cards were mailed to both [redacted] and [redacted], though were returned "Invalid Address".  In order for the credit cards to be re-issued, [redacted] or [redacted] will need to contact...

Citi, as they will not re-issue credit cards until address is updated and confirmed with the member.
A voice message was left for [redacted] at the phone number listed ([redacted]) updating him of the above information from Citi.  Citi contact number was also given to member to contact Citi (855-378-6467) as once address is corrected, member may request for "Expedited" cards to be delivered in 2 days.   An Email was sent to [redacted]'s email address provided:[redacted]@hotmail.com.
I have not heard back from member at this time.

Complaint: [redacted]I am rejecting this response because:
First of all read the attached travel document and tell me where is "Roberts H[redacted]" written?  I want an answer to this particular question from your top management. Please escalate to your management.
If it is not written as Aloha VIP is only a middle-man/a subcontractor then that needs to be clarified for us beforehand.
This is bad service error and I think you guys have been doing this way for a while.  This needs to be corrected by compensating for who suffered horribly.
You correct and reimburse to the traveler who suffered this long domino effect.  Half of the plan and activities were canceled due to this particular service.  Who is going to be responsible for that?
During the conversation I was offered a very small amount of gift card which I declined.    I would like to hear what their other compensations would be but not the same or similar what was already talked about.
Sincerely,[redacted]

ostco's Executive Membership program offers a variety of benefits, including enhanced value or rebates on travel, automobile purchases, and various Costco services like auto- and home-insurance.  Among the many Executive benefits is a 2% reward on qualifying purchases from Costco.  There...

is no guarantee a Costco Executive Member will spend a sufficient amount at Costco to cover the cost of the higher membership, nor does Costco offer to pay the difference if the Costco Member does not spend enough for the 2% reward to exceed the membership cost difference.  Rather, consistent with our membership guarantee, if an Executive Member is dissatisfied with her membership, Costco will, upon the member's request, refund the difference between the Executive Membership and a standard membership, and downgrade the membership to the standard level.

Costco's corporate automotive buying office had a phone conversation with [redacted] on Thursday, 7/28/2016.  We discussed the circumstances and details that lead to this situation. Costco and [redacted] have come to a positive resolution to her recent incident.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I apologize that the last Revdex.com response was not sufficient to meet your needs of a resolution. Based on my research I show that you are scheduled to have (4) $25.00 Costco cash cards and (4) Battery Packs mailed to you no later than tomorrow 6/29/2017. You can expect to receive the cash cards and accessories in the mail within 7-10 business days to the address provided on the Revdex.com complaint. On behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration this may have caused you.Please let me know if you have any additional questions or concerns. Best Regards,Charon K[redacted]

Dear Mr. [redacted],Thank you for taking the time to speak with Charon K[redacted] with Wireless Advocates Customer Service on 6/2/2016 regarding your Revdex.com complaint filed with Costco. Again, We all would like to apologize for the delay in receiving your $200.00 Costco Cash Card. Please accept our genuine...

apology for any inconvenience and frustration this may have caused you. Per your conversation with Charon, she sent the request to the Rebate Department (Stuart Lee) to issue the $200.00 Cash Card to you 6/3 with Next Day Air shipping. The rebate will be mailed to the Post Office Box filed in the Revdex.com claim. You are expected to receive the cash card in the mail no later than Monday 6/6/2016. If you have any further questions or concerns, please feel free to reach out to Charon K[redacted] directly.   Phone Number (206)626-8732Email: [redacted]@wirelessadvocates.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We spoke with the member, offered Cash Card, member appreciates the offer. Provided 2nd Yr Warranty Script to member due to Panel policy. Member will return it to the Huntington Beach Costco.

Costco has reached a settlement with the consumer.

Costco Travel will review the situation and respond shortly

Complaint: [redacted]I am rejecting this response because:A.The facts differ from the business response. Some of which are:The invoice, order and shipment documentation clearly indicates in writing that a 17" touchsceen with specific attributes laptop was sold.The troubleshooting with Costco, Costco Concierge, and manufacturer (Costco Concierge was unable to repair the problems)  was to determine why the purchased touchscreen feature did not work along with other problems.I asked Costco to provide the advertised and purchased  17" touchsceen with specific attributes laptop sold. I ordered, you are charging me for, and want a: Lenovo Ideapad Y700 17" Touchscreen Laptop | Intel Cor with advertised specifications."Order Number:   [redacted]Membership Number:      [redacted]Date Placed:    01/19/2016Shipping Address[redacted]HOUSTON, TX   77004-7614Note:This email was automatically generated from a mailbox that is not monitored. If you have any questions, please visit customer service.Dear [redacted],Thank you for your order from Costco.com. The following item(s) have delivered.DeliveredOrders with multiple items may ship from different locations, and may ship separately.DescriptionQtyStatusEst. Arrival DateTracking #Lenovo Ideapad Y700 Touchscreen Laptop | Intel Cor - Item# [redacted]" Documents in support of my comments are available upon request by fax. B.NO RESPONSE HAS BEEN RECEIVED FROM CITIBANK, AMERICAN EXPRESS AND COSTCO IN CONNECTION WITH NUMEROUS QUESTIONS RAISED. CURRENTLY THE QUESTIONS AWAIT RESPONSE FROM CITIBANK OFFICE OF THE PRESIDENT. THESE QUESTIONS WERE RAISED EARLY ON BEFORE THE Revdex.com:"This message originally FROM 7/ /2016: Complaint: [redacted]I am rejecting this response because:1. I do not want my complaint closed since your third party vendor is providing input as your message which I am responding to says. 2. I appreciate Costco's quick attention to my multiple matters including multiple matters raised June 29, 2016 with various folks at American Express and Citi Bank Costco Visa.This June 29, 2016 telephone marathon lasted over 3 hours.I was told I would have meaningful responses by now. To date no meaningful responses have been received. 3. After this Revdex.com.org complaint was filed, on July 10, 2016 I contacted Citi Bank Costco Visa again to determine the status of the various responses which were overdue.I was told responses would be forthcoming. To date no meaningful responses have been received. 4. It is my understanding extensive notes were taken. For brevity and economy in communication. Please provide copies of those notes. Your resolution of the various matters raised is appreciated in advance."

Since receiving Mr. [redacted] complaint, Wireless Advocates Customer service has made several attempts to contact the member via phone to receive additional information. On each attempt, they have left a Voicemail for the member. Through investigation, Wireless Advocates located the member's phone,...

the Galaxy S4. The phone was shipped to our Rebate Partner, Stuart Lee Rebates, instead of to the carrier Verizon Wireless.
Wireless Advocates is so far unable to determine how the member would get a shipping label to Stuart Lee (as their address is typically unavailable for kiosks to print shipping labels through their system) , however they will investigate upon discussion with the member. 
They have shipped the member's phone, the S4 back to the member's mailing address on February 8th.
They are awaiting a call back from the member to relay tracking / confirm receipt of phone, and will give him further instructions.  
After the phone is returned to Verizon, they can work with the carrier to see about reversing the fees incurred. 
Wireless Advocates is awaiting a call from the member. 
Thank you,
Cassie R[redacted] | Escalations Specialist | Wireless Advocates LLC | T: [redacted] Seattle, WA 98121 | [redacted]@wirelessadvocates.com
William D[redacted]
ICS, D24 Majors - Electronics and Wireless 
Costco Wholesale
Direct: [redacted]@costco.com

Hi [redacted],Thank you for taking the time to speak with me today. Per our conversation I have validated there was a valid promotion for the Samsung J7 during your time of purchase with the activation of a 10GB plan. Upon speaking with you and validating the information it appears as if this...

promotion was incorrectly quoted to you (as your plan is a 1GB plan). I have sent this request to have a check issued to you next week for the $240.00 due to the kiosk error. This amount should be used to pay off the device with T-Mobile. Please expect to receive in a post card style envelope. Again, on behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us. Please let me know if you have additional questions or concerns. Best Regards,Charon K[redacted]

Thank you for your recent inquiry on behalf of [redacted]... We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.We sincerely apologize for the delivery...

issues experienced with this order. We have verified with our carrier the shipment was refused and have issued a full refund to Mr. [redacted].I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Claim for damages was investigated and the determination was made that the scope of the damages to the vehicle did not match up or come from the Costco car wash.  Therefore, the claim was denied.