Costco

[redacted] was contacted on 7/06 explaining the price on Costco.com was matching a competitors price on-line. The competitor has now gone up and Costco.com is now at $35.99 delivered.

Called and spoke with Mr. [redacted] on the phone (07/21/16), sent him an email providing Costco contact information to call once member receives his Costco Anywhere Visa credit card.  Costco will assist by refunding his online purchases and charging the correct credit card (Costco Anywhere Visa...

Card). This will allow Mr. [redacted] to receive the reward opportunities from Costco and Citi.  Mr. [redacted] was appreciative of Costco assisting with his concerns.

Costco notified Citi to assist with removing the "Interest Fee" of $8.54.  This fee has been removed and will show updated in 48 hours.

Prior to the Revdex.com compliant the member had not reached out to Costco. We have made contact with the member and provided return options and are attempting to resolve the compensation issue as well. The member is being taken care of. Thank you,Dave S[redacted], Staff Manager - EcommerceCostco...

Wholesale  | Yakima Member Service [redacted]@costco.com  | Phone[redacted]  | Fax:[redacted]

Costco apologizes for the inconvenience this has caused.
Costco will replace your lug nuts.
Please email Sean J[redacted] at [redacted]costco.com to arrange having your replacement lug nuts installed.

Complaint: [redacted]
I am rejecting this response because: Sent: Wednesday, May 10, 2017 9:48 AM Subject: Re: You have a new message from the Revdex.comHi, I received my laptop from costco with more problems each time. I do not have any resolution my issues.
Sincerely,
[redacted]

The member’s tile was ordered incorrectly.  FloForm offered several different solutions.  At first the member committed to a similar tile but the size was 3x6 instead of the 2x4, Floform ordered that tile, then member cancelled later that night stating that they wanted their original...

choice.  They were upset and stated that this tile is a standard and should be readily available, however this particular tile style does come from Italy and is not locally sourced.  Floform's distributor was able to get their distribution to release the material much sooner than originally quoted.  The member was scheduled for 5/25/16 install after the tile mix up and Floform was able to move them up to 5/13/16.  Assistant buyer of the Countertop category talked to member today.  She will follow up with the member after the 5/13/16 appointment to make sure he's satisfied.

Our investigation reveals that we used a seat cover on the driver's seat during service which is our standard procedure. There was a slight grease mark on the passenger seat. Costco offered to pay $150 to have the car seat detailed. Lakewood [redacted] advised Costco that...

they use Before and After Detailing.  Before and After Detailing uses a steam cleaning system.  Lakewood [redacted] felt confident they could get the interior detailed for $150. As for our employee damaging the seat cushion, we deny causing this damage.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
HP, who holds the warranty liability, has been very accommodating in providing in home...

service and have gone above and beyond the warranty guidelines in assisting Ms. [redacted] in resolving the issues with her HP computer.  Ms. [redacted] who is the owner of the computer has been contacted and is set to have a service call to her home (which is outside of warranty guidelines but is being offered as a concession a second time) by a service technician. 
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

Dear [redacted],
I sincerely apologize for the miscommunication you received both from one of our Warehouses and our Contact Center.  
Both were incorrect in the response that you received.
Our rules state in our Member Privileges and Conditions:
A free Household Card is available to a...

Primary or Affiliate Members’ spouse, domestic partner, or anyone over the age of 18 and living at the same address. Household Cardholders will be asked to present proof that they live at the same address as either the Primary or Affiliate Member.
Per your request to the Revdex.com, we will cancel your membership and refund $55.00.  You will receive this refund in the US Mail.  
Sincerely,
Kim S[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sandy at the [redacted] location was a true delight to work with!
Sincerely, [redacted]

Mr. [redacted] has reached out to express his disatisfaction with how the $200 voucher is offered. It is not a Cash Card, and the offer terms are listed below. His contention as communicated to us is that there was nothing he wanted that fell under the offer. We will reach out to him again to...

communicate. 
 
Costco Members Enjoy Extra Savings
Costco members receive 50% off parts, service and accessories* – up to $200 in total savings
When you complete a satisfaction survey after you purchase a new or select pre-owned vehicle from a participating Costco Auto Program dealer, you’ll receive a 50% off coupon – good toward parts, service and accessories at the dealership where the vehicle was purchased.
·                     Executive Members receive 50% off, up to a maximum of $200 in savings
·                     Gold Star and Business Members receive 50% off, up to a maximum of $100 in savings
Are you ready to receive your coupon?
Call [redacted] to complete your Costco Auto Program member satisfaction survey.
Please have the following three items ready before you call:
·                     Date of vehicle purchase
·                     The Vehicle Identification Number (VIN)
·                     Costco membership number
* Good toward the purchase of parts, service and accessories at the dealership where the vehicle was purchased. Must complete member satisfaction survey within 30 days of purchase date listed on your sales or lease contract and be a current member to qualify. Coupon is one-time use only and has no cash value; any unused portion will be forfeited. May not be used toward the purchase of tires or be combined with any other dealer promotions or offers. Expires six months from date of issue. Value may vary by dealership. Offer is subject to change without notice.

Dear [redacted]:
        Your email was forwarded to me for a response.  Thank you for taking the time to contact us with your concerns.  We appreciate your comments, and we take them very seriously.  We are always looking for ways to...

improve our member services.  As a service to our members we provide a business delivery service.  All prices listed on our business delivery website are “delivered prices,” which include a slight markup over the walk-in price to cover the costs associated with delivery.  There is no minimum order requirement.  However, orders totaling less than $250, before tax, will be charged a $25 delivery surcharge.  Additional delivery fees may apply, including re-delivery charges if applicable. One of our primary goals at Costco is to take care of our members.  We sincerely hope that this incident has not created any ill will between us.  We have applied a $25.00 credit to your account to eliminate the service charge that was originally placed to your account for ordering less than the required $250.00, before tax and return pick up. We sincerely hope that you will continue to enjoy the benefits of your Costco membership. If you have any further questions or concerns, please contact me directly at [redacted] Sincerely, COSTCO WHOLESALE #564 Todd S[redacted] - General Manager

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
Mr. [redacted] is correct, he is getting an error message that he can’t download now due to being out of First Year warranty, however, the same page he referenced does show that he would have had the ability to have made recovery media from his computer when he first set it up. Dell systems also provide reminder pop-ups to make recovery media.  Therefore He would have had ample opportunities to create the media but of his choice did not. Costco nor any other extended warranty provider can control how long Dell maintains a downloadable version of a specific model’s OS on line.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

I was able to get the member's credit card number and apply the $165 refund to the account.  I also verified that all fees and interest have been removed.  I spoke with [redacted] and she is satisfied with the resolution.

We've spoken with the member and resolved this escalated issue.

Thank you for your recent inquiry on behalf of [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
As stated on the communication send to Mr [redacted] on the afternoon of 5/21,...

"...due to a system error, your order did not transmit correctly into our system and has been cancelled.". We are unable to honor the price that was erroneously charged on this item.  
 
Per the Terms and Conditions of Use on Costco.com (located at http://www.costco.com/terms-and-conditions-of-use.html) 
E. CHANGES, MISPRINTS, ERRORS AND CANCELLATIONS
Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will either not charge you or will apply credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.
If we are legally required to collect sales tax on merchandise you order, the tax amount will be added automatically to your purchase price. On rare occasions an error in our state sales tax database may cause the sales tax charge to be incorrect. If this happens, at any time up to two years from your date of purchase you may contact us for a refund of tax overcharges. This right to a refund is your exclusive remedy for sales tax errors.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  
Thanks, Tim M[redacted] Operations Manager | Costco.com / Costco.ca |[redacted] |[redacted]

Costco has called multiple times and left voice messages for the member to call us back. We will continue to contact the member directly to resolve this situation.

We have received the members concerns and will forward this to the Citi escalation team so that they can resolve this matter for our member.