Costco

Mr. [redacted] was offered no charge tire installation and a $100.00 Costco cash card.
Mr. [redacted] accepted this offer, had his tires installed with the installation discount, and received the $100.00 Costco cash card.
Costco considers this claim resolved.

[redacted] will be in contact with the member as well as the St. Peters MO warehouse to set up a time to have Mr. [redacted] take his vehicle in for an inspection with the Tire Center manager Andy H[redacted].
All efforts will be made to...

correct the situation with no cost to the member.  Andy will meet with him personally.

We apologize for the inconvenience.  We will issue a check from our corporate office for $47.24 to cover the Executive reward that was issued twice, but never received or redeemed by the member.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Costco is actively working towards the best resolution for our member.

Complaint: [redacted]
I am rejecting this response because: I am going to forward these emails to the state Attorney Generals office for proof of these responses.  The  WAC quoted was hard to understand and I want to make sure it is verified to be factual and applicable to tax law.  It may take some time, as I know their work load is heavy, but I think their opinion and research is warranted.  Thank you.
Sincerely,
[redacted]

We apologize for not notifying you that your Mother's Day gift of flowers would not be delivered on time.   We will be refunding you in full plus we will issue you a $50.00 credit as compensation for the inconvenience.  We apologize for any inconvenience this may have caused. ...

We value you as a customer and appreciate your business.

I continue to call and leave voicemails for our members with my direct line. Costco Travel is going to take care of our members and reimburse them for the beverage packages they have purchased. In order to discuss how they would like us to do so I would need to speak with them. I will continue to...

call each of the phone numbers we have and leave my direct line until our member answers or calls me back.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Citi executive response team contacted and spoke with  Mr. [redacted].  He confirmed that he originally confused with his AMEX Costco card with a different AMEX card that had a higher limit.  He was additionally concerned with the 3% foreign transaction fee, though in conversation it...

appears that he has other products in his wallet that he will be utilizing when he is traveling (and he indicated he had done this previously).
 
Citi executive team has resolved Mr. [redacted]'s concerns.

Thank you for your recent inquiry on behalf of [redacted] . We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.
We sincerely apologize for the delay in processing...

Ms. [redacted]'s refund. The credit should have been processed back in August, but was missed due to a few internal errors. The remaining balance of $2714.11 has been refunded today.
I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.

We took care of the member on our side and she's very pleased.

The member has been set up for service with Lenovo. We have reached out to the member and found that they have not received the box. We have sent a request for tracking information to ensure that the box is being shipped. Updates will be provided when available.

Thank you for your recent inquiry on behalf of [redacted] [redacted]. We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers. The member purchased item #1014333HP ENVY 17t Notebook Computer w/3.0GHz Intel...

i7 on 12/8/2015 through Costco.com. At such time the laptop came with a 90 day return policy and a one year HP manufacturer warranty. The 90 day return policy for this unit expired 3/07/16 and the unit is now within Costco's 2nd year warranty. Costco Concierge is a free technical support call center for member's and we've helped millions of our members mediate and facilitate warranty through our mutual partners. We have offered to have the unit repaired under our warranty and Ms. [redacted] has accepted. Costco Concierge will continue to monitor the case and ensure the unit is repaired.  I hope this response has satisfactorily addressed the Revdex.com’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact me.  Best Regards.

Concierge will be contacting member to set up repair of hinge with ESS as a one time exception.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted],
I am very sorry to hear about your experience with Avis Rental Car on Saturday, December 26th.  I do understand that you were able to secure a car for the next day with [redacted].
I would like to honor the rate that you were originally quoted and also refund you for one of...

the days, since your secured rental was for 6 days instead of 7.  The price of your rental with Avis was in the amount of $328.71, and the price of your rental with [redacted] is $423.65 , a difference of $94.94.  Also, the refund for the rental for one day equals $46.95.  This total equals $141.89.  I would also like to offer a $50.00 Costco cash card on top of this for the inconvenience that you experienced.
Thank you for your patience while we reviewed this situation. Please let us know if this resolution is acceptable to you.
Kind Regards,
Donna H[redacted] | Reservations Manager
Costco Travel | [redacted]
Issaquah, WA 98027 | 425-657-1827
[redacted]

We have made several attempts to reach the member unfortunately the member is out of country. Once he responds we will review his claim.

We ended up refunding the member $8000, per his request. Check went out yesterday. Member was happy.