Costco

Thank you for your recent inquiry on behalf of [redacted] ***We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers We sincerely apologize for the issue in the refund tender type on order # [redacted] for item # [redacted] - Cartier SS Tank Francaise Men's WatchWe have been working with both Mr***'s bank (CITI) and our payment processor (Chase Paymentech) to locate and reverse this refundThis process can take some time to completeAs to not inconvenience Mr [redacted] further, we will be issuing a him a check for the full refund amount of $3,The check will be mailed this afternoon, April 4th, I hope this response has satisfactorily addressed the Revdex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me Thanks, Tim M [redacted] Operations Manager | Costco.com / Costco.ca | [redacted] [redacted] *

Those members that occasionally express that they'd rather not divulge their SSN in warehouse are provided the toll free number to call from their home The DTV call center fields these types of calls routinely and it is not standard to refer members back to the store We don't have any knowledge of this being done previously As in our previous response, it was in error and we believe it to be an isolated situation Those members that occasionally express that they'd rather not divulge their SSN in warehouse are provided the toll free number to call from their home The DTV call center fields these types of calls routinely and it is not standard to refer members back to the store We don't have any knowledge of this being done previously As in our previous response, it was in error and we believe it to be an isolated situation

Costco Travel has reached out to Mr [redacted] to advise we are researching his concernI have advised [redacted] that I hope to have a final answer for him sometime during the week of Feb 13th

"Thank you for contacting us regarding complaint # [redacted] We have been in contact with [redacted] to resolve this matter." Colleen L [redacted] Facilities Supervisor [redacted]

Complaint: [redacted] I am rejecting this response because: Costco claims that they have not been able to get in contact with meThat is not the case, as I did receive an email from Kevin M [redacted] who is a General Manager at CostcoThe conversation goes as follows: --------------------------------------------------------------------------------...⇄ [redacted] , I have just been notified of an incident that you had with an employee at my building I wanted to speak with you about this in order to make our buisiness better Please contact me at your earliest convenience to discuss Sincerely, -- Kevin M*** General Manager #LouisvilleOn Tue, Jul 26, at 2:PM, [redacted] wrote: Hello MrM*** Yes, I did have an incident at the Costco on Westport Road in Kentucky and to be honest, what happened to me still has me angry and embarrassed even though it happened several months agoI have worked in retail myself for well over fifteen years and I would *never [redacted] do to a customer what your employee did to meAny thoughts I had about getting a membership there disappeared very quickly with what that worker did to me I did some reading up on Costco after the fact and have discovered that there is a bag check policy in place for members, which apparently I was subject to as well as my entering the store with my mother (who held the membership) and my nephew, despite the fact that *I [redacted] am not a memberImagine if you can what I felt when I moved my eyes from where my nephew was to the cart, to see the bagger unzip *my [redacted] purse and begin digging through it without so much as a single word to meWhen I asked him what he thought he was doing, he replied back that he was 'just making sure' My question is, making sure of what? The obvious response is that he was making sure I hadn't stolen something- which I would *never [redacted] doHowever, my purse was not the only purse that had been left in a cart, my mother's purse was in there, along with my nephew's backpackThere were also purses in the carts of shoppers around usFor whatever reason, your employee singled *me [redacted] outI brought the incident to the attention of both the service desk, the manager, and the supervisor who was on duty that day, following up with a phone call the next day, where I was assured that such a thing was not supposed to happenHowever, despite talking to four people about this, I received no apology from anyone and I was going to go in there one more time a few weeks later, only to see the employee in question was still employed there as a baggerI immediately told my mother I was not going in there and left Lower prices or not, great deals or not, I will not shop in a store that allows its customers to be treated like that Sincerely, [redacted] ***Subject: Re: Member Complaint Revdex.com [redacted] ,I was not aware of the incident Costco prides ourselves in our efforts to exceed our members expectations and we definitely have failed in this instance The incident that you have presented is not Costco Culture Myself as well as my leadership spend our time teaching and developing our people to be helpfull and courteous I appologize if this was not the case Do you remember who this individual was that you had the encounter with? SincerelyKevin M***GM Louisville CostcoDear MrM***Unfortunately, I do not remember the name of the male employee in question that this occurred with since it was quite some time agoI did bring it to the attention of the service desk employee, who requested a manager to come up front (a female)When I repeated what had just happened to her, she called over the supervisor (who was male) and told him the situationThe fact that what happened was not reported higher up the management team is quite disturbing to me, especially since the male employee also looked at and read the labels of my prescription bottles (containing information that is covered by HIPAA privacy laws)I don't know what that possibly had to do with 'just checking' my purse, to be honestThe whole thing is actually a legal conundrum, considering HIPAA laws versus the stated bag checking policy for members that is printed on a sign and hanging inside of CostcoIt's a technicality, but acceptance of the policy is apparently shown/given when entering the building, something neither I nor my mother were aware of at the timeI would sincerely hope that such a thing would not happen to a customer who did nothing and said nothing to gain suspicion, especially considering that I had frequented that store several times with my mother, to assist her with her heavy shopping items as she is unable to lift them herself.I highly suggest that the bag checking policy be addressed specifically in employee training for the front end, especially since the feeble excuse I was given was that the bagger was a new hire and didn't know any betterI have never had something like that happen to me before, a complete invasion of my privacyEven worse was the fact that it was done in front of all the other customers, as if I were a criminalI've worked retail as long as I've legally been able to hold a job, I would *never [redacted] steal anything and the insinuation that I would is downright insulting, not to mention how embarrassing the whole thing wasHe certainly was not a police officer or a loss prevention officer (or security)At least they would have been much more discreet about it, not opening a purse, digging through it, and lifting items up out of it where everyone could see it.I appreciate your apology, though I still do not believe that I will ever get a membership at any CostcoI will never forget what he did to me, to be honest, and I certainly will never forgive it.Sincerely, [redacted] --------------------------------------------------------------------------------...⇄ As of that last email I sent, I have not received any reply backI want to make it clear that I brought up the legal issue of what the employee did in regards to the HIPAA violation (where he took out my prescription bottles and looked at the labels) not because I plan to sue Costco, but to make the manager aware of just how serious what that employee did wasI'm not out for money over what happened, but I am serious that I won't forgive or forget what happenedIf you look at the date as to when Costco posted that they were unable to contact me, you can clearly see that the date of the emails is prior to the posting that they were attempting to reach out to me but were unable to do so Sincerely, [redacted] ***

Hello Mr [redacted] ***,I am following up regarding the Revdex.com complaint receivedThank you for taking the time to speak with me this morning regarding your purchase of (2) Samsung Galaxy 8’s on 5/15/Per our conversation you were in the warehouse Lewisville, TX on 5/14/when the promotion was being offered for the VR Gear, however the kiosk was unable to assist you due to closing time approaching and time it takes to process the activationI have approved to issue (2) VR Gear’s to you tomorrow 5/18/2017, you can expect to receive them in the mail within 7-business days from the issuance dateOn behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and frustration this may have caused you, thank you again for allowing me the time to turn this experience around for youPlease let me know if you have any questions or concernsBest Regards,Charon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Ramasamy P [redacted]

Per the Revdex.com complaint filed by [redacted] * [redacted] , Costco was able to assist with verifying why [redacted] and [redacted] did not receive their Citi credit cards by speaking to Citi -Escalation teamThe reason for the card delay was due to "invalid address"Since the address needed to be corrected, Citi team will not update or make any changes to the member's address without speaking to the member directly, handled by the Citi-Fraud department (updating and changing address) and requesting a new card print for both members Costco will be issuing a "Member Satisfaction" compensation, rolling the membership year

Per the member's request, Costco will gladly refund the membership fee in full if the member is not satisfied Please contact warehouse management at our Rochester, NY location to receive your refund

A Citi specialist made contact with our member and their Costco Anywhere Visa cards by Citi have been processedThey were advised that there was a 3-day delay on deliveryWe appreciate your extreme patience during this time

Complaint: [redacted] I am rejecting this response because: Costco has refused to address the issues within my complaintMy complaint did not address “an explanation from American Express as to the reason [my] account was not transferred to Citi as part of the mass conversion of the Costco portfolio.” My complaint addressed the two conflicting accounts that Costco has provided “as to the reason [my] account was not transferred to Citi as part of the mass conversion of the Costco portfolio.” It is incumbent upon Costco to read my complaint and respond to itWhat Costco has done is to manufacture a “straw man” complaint in place of my actual complaint so that it does not have to address the issues within my complaint Costco should be able to address the issues within my complaint because I have raised these issues in four letters to Costco President and CEO WCraig J [redacted] , and I have addressed these issues to MsHilary G***, executive assistant at CostcoI have also addressed the matter of the two conflicting accounts that Costco has provided “as to the reason [my] account was not transferred to Citi as part of the mass conversion of the Costco portfolio” to Costco Warehouse Manager John W [redacted] at my local Costco storeIn response, MrW [redacted] declined to contact Costco senior management in order to reconcile the two conflicting accounts that Costco has provided for my account not being transferred to Citi as part of the mass conversion of the Costco portfolio Costco declined to address its practice of requiring its members to choose between giving up their rights to privacy by divulging their Social Security number (SSN) for purposes unrelated to the administration of the Social Security System and unrelated to purposes for which Congress has authorized its use in order to obtain a service or product offered through Costco, because “Costco is not a financial institution and is not versed in the banking rules associated with the underwriting process.” Costco’s arguments are erroneousCostco does operate as a financial institution because it is in the credit card businessCostco is versed in the banking rules associated with the underwriting or approval process for its co-branded credit card with Citigroup and VisaThis co-branded credit card is the result of a business partnership between Costco, Citigroup, and Visa, and it stains credulity to suggest that Costco would not be aware of every detail associated with this business partnershipCostco promised its members that they would be receiving the new “Costco Anywhere Visa Card by Citi” in June Costco did not fulfill its promiseIn my case, Costco not only did not fulfill its promise, but it proceeded to cloud the whole matter by providing me with two conflicting accounts of why it has not done soNow it refuses to disavow one or the other of the conflicting accounts Costco has operated as a financial institution for many yearsFor sixteen years, Costco offered a co-branded credit card with American ExpressNow, Costco offers a co-branded credit card with Citigroup and VisaCostco’s own publications invite their members to “apply today at Costco” for the “Costco Anywhere Visa Card by Citi.” At my local Costco store, a booth is set up at the store entrance that handles applications for the “Costco Anywhere Visa Card by Citi,” and on June 2016, when I attempted to fill out an application for a Costco Anywhere Visa Card by Citi, I was told by a Costco staff member by the name of “Stacey” in charge of the booth handling applications for this card that Costco requires the SSN for the application process Costco does operate as a financial institution; Costco is in the credit card business; Costco stores handle applications for their co-branded credit cards known as “Costco Anywhere Visa Cards by Citi”; Citigroup identifies the “Costco Anywhere Visa Card by Citi” as a “Costco credit card”; and Costco employees managing the applications for the “Costco Anywhere Visa Card by Citi” require the SSN for the application processAccordingly, Costco should address a legitimate member complaint regarding a Costco practice that requires its members to choose between giving up their rights to privacy by divulging their SSN for purposes unrelated to the administration of the Social Security System and unrelated to purposes for which Congress has authorized its use in order to obtain a service or product offered through Costco Sincerely, [redacted]

Ms***, On behalf of Costco and Wireless Advocates, we would like to thank you for your feedback regarding your recent experience At Costco and Wireless Advocates, we are committed to providing all of our Members with outstanding service Andrea, Supervisor at Wireless Advocates Customer Service and I are both working with [redacted] to find a resolution for the Samsung Galaxy Sedge phone you are seeking to exchange At this time, we do not have a final resolution but will be in contact with you this week to discuss what options we have to take next steps

We are reaching out to the member directly to resolveThank you

The correct tax was chargedThe member was charged a total of (+ 81.55= 106.55)The calculation on this order is as follows:taxable + (Non taxable) + (Tax x 8.5%) = - 25.00(Cash)- 81.55(Debit Card) = due

We have left a voicemail for our valued member over the weekend, and we look forward to resolving any unresolved issues

Thank you for your recent inquiry on behalf of [redacted] ***We appreciate the Revdex.com’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.Mr [redacted] purchased a Samsung UN50Hon January 17th, 2015, the unit was sold with a day return policy and year warranty Mr [redacted] is currently past the return policy time frame by over months The television is currently under warranty with [redacted] , our Concierge team can facilitate the process between [redacted] and Mr [redacted] and have the television set up for repair if necessary We have forwarded this notice to the Costco Concierge Service, they will reach out to Mr [redacted] and assist contacting [redacted] for in warranty repair options.I hope this response has satisfactorily addressed the Revdex.com’s concernsThank you again for your inquiry and for providing the opportunity to respondIf you have any additional questions, please don’t hesitate to contact me Best Regards

Complaint: [redacted] I am rejecting this response because:Tire installation shall include the alignment alsoI was not at all informed that there will be additional work outside costco.I have wasted my time and spent more than toyota dealer's quote.The managers declined to inform the customers in advance that alignment service is not available.The company and its staff misleading the customers with Life time warranty of tiresSincerely, [redacted]

Gary L***, Carpets to Go went out to the members home on 10/to review the smell that the member is sensing Members request to have a carpet cleaning is approved by Costco and the member will be contacted by Tom at Carpets to Go to schedule this cleaning

Hello [redacted] ,Thank you for getting back to me regarding your concernsOn behalf of our customer service department, our vendor and Costco, I would like to apologize for the inconveniences caused to you in regards to you not receiving your order in a timely mannerWe pride ourselves on our customer service, and truly care about our membersWe are constantly examining any issues where the order and resolution did not meet the level of service Costco is known forPlease know that Costco has the highest regard for our members and we strive to ensure our member are satisfied with each and every interaction.We realize that no amount of money will be able to make up for the frustration this situation has caused youAs a token of our appreciation for your patience with this issue, we have issued a cash card in the amount off $in addition to a full refund back to your card of purchasePlease feel free to contact me if there is anything further I can assist you withThank you for your time,Alexa M [redacted]

Complaint: [redacted] I am rejecting this response because: I received a call from Tom on Thursday to bring my car in on SaturdaySo, per our appointment I brought my vehicle in to show the damageIn the beginning of our conversation he seemed to see the damage right away as he started making recommendations on how he doesn’t understand why the body shop I took it into wouldn’t just buff out that particular areaAfter I explained to him the body shop specialists' reasoning behind why the whole bumper would need to be painted as it could possibly lead to the two sides not matching properly he then changed his response to, “I cant see the smudges.” After that, every time I would try to show him the areas, he kept trying to maneuver in an angle that made them not so visible due to how the sun was shining off the bumper constantly trying to say that he doesn't see any damage I’m not quite sure what level of damage Costco is expecting from a line of carts rubbing their sides on a bumper, but the smudges placed on the vehicle are adequate to what would be expectedAlso, you can even see the fine lines from the stress points when the cart was pressing against the bumperIt's funny how everyone else that I show the bumper to can see the smudges; including the body shop specialist that analyzed the damage, however Tom couldn'tIt was very frustrating having to take my car all the way back to Costco just to be spun right back into the same circleAll he did for me was recommend that I get back in touch with the claims department, which is the same department that declined my original claim on the simple basis that, “the Costco cart attendant allegedly involved in this incident states that no impact occurred between the carts and your vehicle.” So, as it seems very clear that Costco feels that it would be amusing to send me through this constant circleI find that, unfortunately, my only option is to pursue this matter further through other means Also, if it’s not obvious enough already, I will not be doing any further business with Costco Sincerely, [redacted]