Costume Supercenter

To whom it may concern,The details of *** *** order shows she was billed $134.87, and refunds have been processed on 10/($50.39) and 11/($84.48)At this time, we have refunded all charges on this accountThe $shipping fee that *** *** is referring to would be included in one of the refunds processedAt this time we would consider the account problem resolved. Thank you, *** ***Customer Service ManagerCostume SuperCenter***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, the order was cancelled because the costumes were out of stockThere was an issue with our manufacturer delivering the items to us which resulted
in the order being cancelledWe apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to UPS tracking number *** the package is on the vehicle for delivery todayWe
apologize for any inconvenience this may have causedIf the item is no longer needed you can return it for a full refund

To whom it may concern,
Thank you for shopping with us and we appreciate your orderI'm sorry that you had a bad experience with usI'm sorry to hear that your order was cancelledWe had a glitch on our website during the systems upgradeThe issue has been resolved
and a few orders were cancelled as a result of the errorWe sincerely apologize for any inconvenience this may have causedWe would like to provide you with a future order discount code which is SORRY(25% off any order)

We do apologize if the customer was having trouble reaching our customer service department, we did have an extremely busy Halloween season this year so the phones/emails were very busy. We did receive the return from the customer and applied a return credit of $to her credit card on
10/14/2017. The authorization code for the credit is ***. Again we apologize for any inconvenience

Complaint: ***
I am rejecting this response because: I did receive a partial credit in the amount of In addition, I got an email with an attachment for a credit memo for the remaining $I responded to the email asking what the attachment meantand I have not received any response or any actual refund on my accountTo date, I have only recieved a partial refund of $
Regards,
*** ***

We apologize for any inconvenience, and have completed the credit of $47.97. The original credit we processed had failed so we had to manually complete it now. The credit transaction # is *** and completed at 12:Pm today 11/21/Again we do apologize and have
verified the credit has completed

Thank you for shopping with us and we really appreciate your businessI wanted to inform you that we processed a full refund and refunds usually takes 5-business to reflect onto your accountWe apologize for any inconvenience this may have caused

The full refund including the shipping was processed as of today 6/22/and should post within 24-hours

I am rejecting this response because:On 4/15/the merchant placed a pre-authorization hold of $on my bank account for an online purchase I made which totalled $90.30. On 4/16/the merchant placed a 2nd pre-authorization hold of $on the account. Once I realized I had pre-authorization holds totalling $on my account, I immediately contacted the merchant. On 4/I questioned the pre-authorization holds and was told that what they did was and the hold would automatically drop off when the merchandise ships. On 4/16/the merchant charge of $was processed and the merchandise was received; however, the pre-authorization hold of $was still on the account. I contacted the merchant and was informed that my bank was party responsible for not releasing the pre-authorization hold. Went into the *** *** bank in *** ** and they looked at the transactions and informed me that the merchant would have to authorize the release of the funds. On 4/I contacted both the bank and the merchant about the authorization hold of $still being on my account (days). The merchant on a taped conversation informed us that this is how they process their transactions and the hold of $should be released in 7-days. I then informed all parties that a pre-authorization hold of $is unacceptable and could result in bank fees if there are outstanding checks being processed against my account that they need to decide who will be responsible to pay the fees. The merchant (Amy #the Manager at Wholesale Halloween Costumes) stated that she would be upset as well if she only had $in her bank account. This insult only **lidates that they indeed placed pre-authorization holds on the account when I only placed one order with them for $90.30. Additionally, during the taped phone call on 4/they provided John at *** *** Bank a Return Authorization Number which he used to remove the pre-authorization hold. Keep in mind there was no merchandise returned at that time--I have since returned a few items and really wanted to send everything back. The reality is that I was unable to access $in funds for days (April to April 21) for a transaction that I never authorized. They never admitted that it was a mistake--their only response was this is the way we do business and it's your bank that is at fault. The pre-authorization hold was finally released on Tuesday, April 21,

We processed a full refund for order# *** as customer stated she did not receive itAlso please advise the customer to return the second order back for a full refund.
We sincerely apologize for any inconvenience this may have causedPlease see attachment

I am rejecting this response because: They have not given me a full refund for what I purchasedI received an email they only refunded me for $which I have yet to see reflected in my accountI WANT A FULL REFUND OF $

As a company, we do not take responsibility for customer's entering in incorrect informationI apologize for the misinformation that the customer first received over the phone, but we called her on the same day and notified her that we would not be sending out a free replacement orderIf the order
is returned to us either by UPS or by the party at the incorrect address, the customer will be refundedThe customer is not due a refund until we receive our merchandise backThis was not an error on our part

Tell us why Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us. Unfortunately, I am unable to cancel the order as it was shipped already and as per UPS tracking # *** the package will be delivered
on 10/We refunded the shipping cost due to the delay and we apologize for any inconvenience this may have caused. here

Complaint: ***
I am
rejecting this response because:***is my order number I have gotten a email from someone saying my tracking isn't working and senior Rep will call me Amanda told me that days ago , I want my refund and to be compensated for the inconvenience
Regards,
*** ***
Customer Service Inquiry on Orders
Name: Marvette Deadwyler
Email: [email protected]
Order Number: 1***Subject: Orders
Message: Where is order !!!
Customer Service Inquiry on Orders
Name: Marvette Deadwyler
Email: [email protected]
Order Number: 1***Subject: Orders
Message: Where is order !!!

To whom it may concern, Thank you for shopping with us and we appreciate your businessWe recently transitioned our database, systems and software Unfortunately, we no longer have access to the old system. Our finance department has issued a check for the desired amount
of $and the customer will receive it this weekWe apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to UPS tracking number *** the package is on the vehicle for delivery todayWe apologize for any inconvenience this may have causedIf the item
is no longer needed you can return it for a full refund

To whom it may concern, We apologize for the delay from our finance department, but I have been informed that check #*** has been processed for the refund amount of $The check will go out with today's mail, and Ms*** should receive it sometime this weekIf Ms*** would like
to make a future purchase, she can use the promotional code *** for her next order to receive 20% off any merchandise she choosesAgain, we are sorry for the inconvenience this has caused. Sincerely, *** ***Customer Service ManagerBirthday In A Box***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern,
We do apologize for the delay in the back ordering of your Santa SuitWe have created a new order, free of charge (#14024311), that will ship out today with Saturday deliveryIt should arrive by 12:PM tomorrowWe do not require you to return the
first order, but if you want to you can access our return label on our website.
Thank you,
*** ***
Customer Service Manager
Costume SuperCenter
***