Costume Supercenter

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost and 20% merchandise discount to keep the order as isWe apologize for any
inconvenience this may have caused

Complaint: ***
I am rejecting this response because: how do I know they will refund when shipped backThey have lied to me before
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still find your customer service deplorable as you still have not refunded me for the costume itself. This refund attachment indicates a refund for the tiara plus all of the shipping expenses. However, given that the difference is only a couple of dollars, I am willing to let it go in the interest of being done with your company
Regards,
*** ***

To whom it may concern, It appears Ms*** was refunded partially on 1/by our returns department after the order was receivedAs it states in our return policy, it can take up to days for the refund to be processed once it is received by our warehouse, and after the refund is
processed, it takes about 5-business days for the refund to be reflected in the customer's accountThe refund for $should be back to Ms*** by the end of this weekThat being said, according to the tracking information, the order did arrive late, so today the complete refund was createdAn additional $that included the original shipping and refusal charge should be processed by our finance department later todayAgain it will take an additional 5-business days for the refund to be reflected in the Ms***' accountWe apologize for the inconvenience

Thank you for your help I did finally receive item

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur Finance department manually processed the full refund today via *** for the desired amount of $We sincerely apologize for any inconvenience this may have
caused

To whom it may concern,
According to the tracking information provided by our warehouse, Mr*** received his order via USPS on 6/at 9:AMThe tracking number was *** that was initially taken by FedEx and transferred to Mr***'s local post
office for final deliveryPlease let me know if there is any other information I can assist with.
Sincerely,
*** ***
Customer Service Manager
Wholesale Halloween Costumes

To whom it may concern, Thank you for shopping with us and we appreciate your businessWe recently transitioned our database, systems, and softwareThe refund was processed by our returns department but unfortunately, it wasn't processed in Channel Advisor which is our system to process
marketplace refundsWe issued a full refund for the desired amount of $The refund will reflect onto the customers account in 1-business daysWe sincerely apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpfulThe package was shipped and is currently in transitThe carrier is UPS and the tracking number
is ***We refunded the shipping cost for your order, please allow 5-business days for the refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to the system they sent a replacement order for the correct item and the replacement order
number is *** The carrier is UPS and the tracking number is ***We apologize for any inconvenience this may have caused. re

I still have not received a refund in this case as agreed to on May 18th. Thank you for your assistance in getting this settled and closed

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to our system we adjusted the prices to reflect the online prices and
"">you were refunded $on 10/for thatThen we refunded the shipping cost today for the amount of $If the rest of the items are no longer needed the customer can return the items for a full refundAlso we sent the customer a return label via email and the tracking number is *** We apologize for any inconvenience this may have caused. 1Z67V7R***1Z67V7R***

Complaint: ***
I am rejecting
this response because:***is my order number I have gotten a email from someone saying my tracking isn't working and senior Rep will call me Amanda told me that days ago , I want my refund and to be compensated for the inconvenience
Regards,
*** *** Customer Service Inquiry on OrdersName: Marvette DeadwylerEmail: [email protected] Number: 1***0Subject: OrdersMessage: Where is order !!! Customer Service Inquiry on OrdersName: Marvette DeadwylerEmail: [email protected] Number: 1***0Subject: OrdersMessage: Where is order !!!

On Sept 30th I filed a complaint against the Wholesale Halloween Costume company. As a "resolution" the company agreed to refund me my money and that it would be in my account within 5-business days. Today would make the 12th business day since this refund was supposedly entered and I have not received my refund. I just called the company and spoke to a supervisor named Trisha, who told me that she doesn't know where my refund is and that her computer is reflecting that it was processed Oct 1, which it clearly wasn't. I spoke to my bank to verify that there was nothing blocking it on my side and they assured me that there was no reason why this transaction should not have gone through.
I am really frustrated and tired of dealing with this company and just want this over already. Please help!
Thank you,

To whom it may concern, Upon reviewing Ms*** account, I see that the item was returned successfully for a full refund that was processed on 1/30/After the date of processing, it can take around 5-business days for the refund to be reflected in the customer's account depending
on her bankIf there is anything else that we can do, please let us know. Sincerely, *** ***Customer Service ManagerCostume Discounters###-###-####

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed the refund today and the refund confirmation number is *** please see attachmentWe apologize for any inconvenience this may have
caused

To whom it may concern, In order to service this customer better, can the orders numbers be provided so we can investigate what the issue is? Thank you, *** ***Customer Service ManagerWholesale Party Supplies

I ordered my costumes on September 10, I did not receive my order until October 20, One costume was not available and instead of sending the costumes that were available, they waited to shipUpon receiving my order, the sizing for my costume was completely offI am a dress size and the costume size indicated size 6-10, which was not the caseI called customer service same dayThe representative assured me she would send out a new costume that and I should return the one I receivedAfter finally getting to print out the return label, the costume was returned on Monday 10/24/I inquired about my costume Friday 10/28/Halloween is Monday and I work at a special needs preschool and I wanted to be sure I would receive it today, it had been over a week since my issue should have been resolvedThe company could see a request was put through, however the escalation team had not even respondedI was told that customers are able to order a costume today and have it sent over night, but they could not do the same for me without corporate approvalThey cannot get this done because it would take a couple of daysI tried to reach the corporate office myself, however, no one answers the phoneSo although I ordered my costume over a month ago, and received it over a week ago, I will not have a costume come Monday I have paid for the costume and I cannot buy anotherI will not order from this company againApparently the reps need to be retrained, the escalation team is not doing their job, and corporate couldn't care less because they do not even answer the phoneFabulous!

To whom it may concern,Based on the customer information provided, I was unable to locate any order in our system for herI called and left a message asking for Jennifer to reach back out to me to provide more informationBased on her complaint, we have reviewed the procedure that should
be followed by representatives concerning fraudulent orders, but as a practice, we cannot release any information to customers over the phone in fraud casesThe customer will have to file a report with her bank to open an investigation and any information will be provided by our finance department to the appropriate bank representative when contacted.Thank you,