CottageCare

March 17,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** *** *** *** *** *** *** *** * *** *** *** *** when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual charges were posted to her account
On March 10, 2015, Ms*** contacted our automated customer service line and cancelled her subscription to ***, generating a refund for unserved issues in the amount of $to her account
Upon receipt of your correspondence, on March 11, 2015, we cancelled Ms*** subscriptions to *** *** *** *** *** *** *** * *** *** *** ***, generating a full refund in the total amount of $to her accountIn addition, we issued the remaining balance on her subscription to ***, totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and the renewal charges refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellationShe may keep these with our compliments
We also regret that Ms*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

April 7,
*** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
As previously stated, we cancelled Ms***’s subscriptions to *** ***, *** *** ***, *** *** and *** ***, generating a full refund in amount of $to her account
We have checked our billing system and have confirmed Ms*** was not charged for any additional magazinesIn addition, we have also confirmed that Ms***’s refunds for her subscriptions to *** ***, *** *** ***, *** *** and *** ***, were issued back to her bank on March 31, Please inform Ms*** she can contact her bank with the following reference numbers to confirm receipt of her refunds(*** *** *** *** ***)
If Ms*** is not showing these refunds posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I appreciate their quick response and effort to resolve this issue
Sincerely,
*** ***

December 5,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** and *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On December 1, 2014, Ms*** contacted our customer service center and cancelled her subscriptions to *** and *** *** ***, generating a refund for unserved issues in the total amount of $to her account
That same day, Ms*** requested the remaining refund for her subscriptionsHer request was honored and a refund in the amount of $was processed to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded to her account. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

Their phone recording said the promotion was for magazines at the rate of $BUT SAIDCUSTOMER would be contacted for renewal, I was never contacted and never authorized thesubscription for the following two years, They automatically put the charges on my *** *** without notifying me and without authorizationI feel this is fraud I am awaiting credit to my credit card but this policy should be stopped especially when offers are made to senior citizens.thank you for your help

">June 7,
*** ***
Complaint Consultant
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On April 30, 2016, *** *** contacted our automated customer service line and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees
*** *** contacted our customer service center on May 4, 2016, and cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in the amount of $to her accountDuring that same inquiry, *** *** placed her subscription to *** *** * *** on “do not renew” status
In addition, *** *** accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge.
On May 11, 2016, *** *** contacted our automated customer service line and placed her subscriptions to *** *** and *** on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees
Upon receipt of your correspondence on June 2, 2016, we cancelled *** ***’s subscription to ***, generating a full refund in the amount of $to her accountIn addition, we issued the remaining refund for *** *** in the amount of $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle*** *** can be assured that all of her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

January 11,
Roman">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two magazine orders with our company, when he
accepted our promotional offer, which was presented by Bizrate after he had
completed a survey following an online purchase. The first order was placed for *** *** *** *** *** ***The second order was for *** *** *** *** *** *** and *** ***Both
offers allowed him to receive the first term of his magazine selections for a
nominal fee of $for each subscriptionThe offers also provided that his
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge.
When we did not hear from Mr***
that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account
Upon receipt of your correspondence on December 30,
2015, we cancelled Mr***’s subscriptions
to *** *** *** *** *** *** *** *** *** *** *** *** *** *** generating a full refund
of $to his account, which includes the previous year’s chargesIt
should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all
charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

April 29,
"margin: 0in 0in 0pt;">
*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** through our program when she accepted our promotional offer, which was presented by *** ***. The offer allowed her to receive one term of her magazine selections for a points paid subscription
We took the liberty of contacting the publisher for Vogue and they have confirmed that *** *** should receive her first issue by May 6, They have also confirmed that her subscription is set to expire with the April issue
If *** *** still does not receive any issues to her subscription, I would request that she please contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

July 20,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer
*** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our
records show that Ms*** placed an order for *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. The offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$for each subscriptionThe offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Ms
*** that she wished to cancel her
subscriptions at the end of her first term, the subscription charges were
posted to her account
On May 21, 2015, Ms*** contacted our customer service center and cancelled
her subscription to *** *** *** *** *** *** *** ***, generating
a full refund in the total amount of $to her account
Upon receipt of your correspondence on July 9, 2015, we issued the
remaining refund for her subscriptions in the total amount of $187.00, which
includes the previous year’s chargesIt should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

March 3,
"MARGIN: 0in 0in 0pt; TEXT-AUTOSPACE: ideograph-numeric" class="MsoNormal">
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for ** *** *** ***, ***, *** *** * *** *** *** ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 26, 2015, *** *** contacted our automated customer service line and cancelled her subscriptions to *** *** *** ** *** *** *** generating a refund reflecting the value of unserved issues in the total amount of $to her account
That same day, *** *** contacted our customer service center and cancelled her subscriptions to *** and *** *** * *** generating a refund in the amount of $to her account
Upon receipt of your correspondence on February 27, 2015, we issued the remaining refund for her balance on her subscriptions totaling $It should be noted, however, that although refunds have been processed, banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

July 20,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Mr*** experienced
regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed an order for *** *** *** *** *** ***, when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchase. The
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel. In addition, it is our policy that customers who wish to cancel may do so
at any time by calling our toll-free customer service number, which is provided
on our renewal notice and also on the customer’s billing statement with each
charge.
When we did not hear from Mr
*** that he wished to cancel his subscriptions at the
end of his first term, the subscription charges were posted to his account
On July 2, 2015, Mr*** contacted our automated customer service line and
placed his subscription to *** and
*** *** on “do not renew”
statusThis would allow him to continue receiving the issues in his current
term, however at the end of the term, his subscriptions would not renew nor
would he be charged for any renewal fees
That same day, Mr*** contacted our customer service center via our online
website and cancelled his subscription to ***, generating
a refund reflecting the value of unserved issues in the total amount of $
to his account. During this inquiry, Mr
*** also accepted a new offer to receive *** at a low promotional rate of
$for issues
That same day, Mr*** accepted a “more time” offer that was extended for
his subscription to ***This
would allow him to continue to receive his subscription for an additional two
months. If, at the end of that period,
he decided to cancel, he would still be entitled to receive a full refund of
the renewal charge
Upon receipt of your correspondence on July 16, 2015, we cancelled
Mr***’
subscriptions to ***,
*** *** and ***, generating
a full refund in the amount charged of $to his accountIn addition, we
issued the remaining balance for his subscription to Veranda in the amount of $to his accountIt should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle
Mr
*** can be assured that his subscriptions have been
cancelled Also, Mr
*** may continue to receive one or two more issues of his
magazines since they were in process at the time of cancellation. He may keep these with our compliments
We
apologize for any inconvenience Mr*** may have experienced in his attempts to cancel his subscriptionsPlease be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

January
12,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ** *** We genuinely
regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for
*** *** when she accepted
our promotional offer after making a purchase at a *** storeThe
offer allowed her to choose from a selection of magazines and receive the first
days of a 14-month subscription without charge. After the trial period, her subscription would continue
automatically and be charged semi-annually to the same credit card used for her
*** transaction, unless she called our toll-free
customer service number to cancel.
*** sales associates are instructed to inform
customers of the terms of the offer and provide them with a copy of the
brochure to keepCustomers are also informed that the credit or debit card
provided for their purchase will be forwarded to us for processing the magazine
orders
When we did not hear from *** *** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On January 5, 2016, *** *** contacted our automated customer service line and
cancelled her subscription to *** *** generating a full refund in the
amount of $to her accountIt should be noted, however, that banks direct
us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that her
subscription has been cancelled. Also,
*** *** may continue to receive one or two more issues of
her magazines since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 20,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** ***, ***, *** *** and ***, when she accepted our promotional offer, which was presented by ***, after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged semi-annually if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the semi-annual subscription charges were posted to her account.
On June 8, 2013, *** *** contacted our service center via our online website and placed her subscriptions to *** and *** on a “do not renew” status. This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscriptions would not renew.
Upon receipt of your correspondence, on February 19, 2013, we cancelled *** *** subscriptions to *** *** and *** *** generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
*** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

March 3,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
MsShea:
I
write in response to the inquiry registered with your office by consumer *** ** *** We genuinely regret the inconvenience that *** *** experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns
Our
records show that *** *** placed an order for *** *** *** *** *** *** ***, when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchaseThis
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge.
When we did not hear from *** *** that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his account.
On March 1, 2016, *** *** contacted our customer service
center and cancelled his subscriptions to *** *** *** *** *** *** ***, generating
a refund reflecting the value of unserved issues in the amount of $to his
account
Upon receipt of your correspondence, on March 2,
2016, we issued the remaining balance on *** ***’s subscriptions t* ***
*** *** *** *** *** *** totaling $It
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled. Also, *** *** may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation. He may keep these with our
compliments
It is never our intention to mislead our customers and we
sincerely regret that *** *** was unhappy with his
experience. Synapse takes great pride in
its promotional materials and believes that they impart to the consumer all
information necessary to make an informed purchasing decision. We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines
and, in many instances, seek to exceed such requirements
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

February 24, *** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint
Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that*** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** ***This offer allowed her to receive the first year of issues for $per titleThe offer also provided that her subscription would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the annual charges were posted to her account.
On February 18, 2015, *** *** contacted our automated customer service line and cancelled her subscription to *** ***, generating a refund reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence, on February 20, 2015, we issued the remaining balance on *** *** subscription totaling $It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
We sincerely regret that *** *** experienced any difficulty using our automated customer service system. The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions.
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

February 19,
'Arial", "sans-serif"; COLOR: black'>
*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer*** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** * *** *** *** *** *** *** *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any *** by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to *** *** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that the renewal postcard was mailed to her on December 10, We apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On February 14, 2015, *** *** contacted our customer service center via our online website and placed her subscriptions to *** *** ***, *** *** *** *** on “do not renew” status. This would allow her to continue receiving the issues in her current term, however her subscriptions would not renew, nor would she be charged any renewal fees
That same day, *** *** cancelled her subscription to*** * ***, generating a full refund in the total amount of $back to her accountUpon receipt of your correspondence on February 17, 2015, we cancelled *** *** subscription to ***, generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscriptions have been cancelled and all renewal charges have been refunded. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at (*** ***
Sincerely yours,
*** ***
Manager, Customer Service
%

December 10,
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*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered ***, when she accepted our promotional offer, which was presented by ***, after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Ms*** that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account
On December 3, 2014, Ms*** contacted our automated customer service line and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, on December 8, we issued the remaining balance on Ms***’s subscription totaling $
We have checked our billing system and have confirmed that Ms***’s refunds were issued to her account, even though she closed her accountShe may provide her bank with the following reference numbers to confirm that our refunds were processed (*** and ***)If Ms*** is still not showing these refunds posted to her account, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her
Ms*** can be assured that her subscription has been cancelledAlso, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments
We also regret that Ms*** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

From: *** *** Sent: Thursday, December 11, 6:PM
To: ***Subject: Fwd: *** *** This complaint has been resolved as the company has agreed to issue a complete refund. I appreciate your time and assistance with this matter Sincerely, *** ***