CottageCare

June 14,
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*** ***
*** ***
Revdex.com
Berlin Road
Cromwell, CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear MsShea:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** ***, when she accepted our promotional offer, which was presented by ***.comThe offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On May 27, 2016, *** *** contacted our automated customer service line and placed her subscriptions to *** *** ***, on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees
*** *** contacted our customer service center via on June 8, and requested to cancel her subscriptions to *** *** *** ***Her request was honored and a refund was processed reflecting the value of unserved issues in the amount of $to her account
Upon receipt of your correspondence on June 9, 2016, we issued the remaining refund for *** ***’s balance on *** *** *** ***, in the amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelled. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

September 18, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ** *** and ***, when she accepted our promotional offer, which was presented by *** *** ***. This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedUpon receipt of your correspondence, we cancelled *** ***’s subscription to ***Please note, her account was not charged for this subscription Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

December 16,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an ordered for *, *** *** ***, ***, *** *** and ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Ms*** reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged. We have checked our records and found that renewal postcard was mailed to her on September 30, We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events
When we did not hear from Ms*** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On December 8, 2014, Ms*** contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to *** ***This would allow her to continue to receive her subscription for an additional two months. If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge
Ms*** contacted our service center via our online website on December 9, 2014, and placed her subscription to *** *** on “do not renew” statusThis would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal feesThat same day, Ms*** accepted a “more time” offer that was extended for her subscriptions to *, *** *** *** and ***
Upon receipt of your correspondence, on December 15, 2014, we cancelled Ms***’s subscriptions to *, *** *** ***, ***, *** *** and ***, generating a full refund in amount of $167.00. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions have been cancelled. Also, Ms*** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our complimentsIn addition, we added Ms*** to our purged customer listWe have also requested to have Ms***’s name removed from our promotional mailing lists
We apologize Ms.*** *** had difficulty connecting to our customer service line, we will look into the matter further. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

December 1,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** ordered *** ***, ***, *** *** and *** *** * ***, when she accepted our promotional
offer, which was presented by *** after she had completed a survey
following an online purchaseThis offer allowed her to receive the first
term of her magazine selections for a nominal fee of $for each
subscription. The offer also provided that her subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancelIn addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
On November 27, 2015, Ms*** contacted our service
center via our online website and cancelled her subscriptions to *** ***, *** *** and *** *** * ***, generating a
refund to her account reflecting the value of unserved issues in the total
amount of $That same day, Ms*** placed
her subscription to *** on
“do not renew” statusThis would allow her to continue receiving the remaining
issues in her current paid term, however, at the end of her term the
subscriptions would not renew, nor would she be charged any renewal fees
Upon receipt of your correspondence, on November 30,
2015, we cancelled her subscription to ***,
generating a full refund to her account in the total amount of $In
addition, we issued the remaining balance on Ms***’ subscriptions totaling $512.07, which also includes
the previous year’s chargesIt should be noted, however, that banks direct us
to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her
subscriptions have been cancelled and all renewal charges have been
refunded. Also, Ms*** may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

*** *** ***
*** ***
*** ***
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** * *** when she accepted our
promotional offer, which was presented by The *** ***, Inc. The offer allowed her to choose from a selection of magazines and
receive the first days of a 15-month subscription without being
charged. After the trial period, her
subscription would continue automatically following the initial term and
that the same credit card would be charged if she did not call us to cancelIn
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her
subscription at the end of her trial period, the annual subscription charges were
posted to her account
On January 5, 2016, *** *** contacted our service center
via our online website and cancelled her subscription to *** *** * ***, generating a full refund in the amount of
$to her account
*** *** can be assured that her subscription has been cancelled. Also, *** *** may continue to receive one or
two more issues of her magazine since it was in process at the time of
cancellationShe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

October 14,
"">
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for *** *** ***, when he accepted our promotional offer, which was presented by ***. The offer allowed him to receive one term of his magazine selections
On October 1, 2014, Mr*** contacted our customer service center and cancelled his subscription to *** *** ***, generating a refund reflecting the value of unserved issues in the amount of $to his accountUnfortunately, we cannot reinstate an order once it has been cancelled.
For the inconvenience, we have placed a complimentary order for issues for *** *** *** on October 14, He should begin to receive his selection in six to ten weeks
In addition, we issued the remaining balance for Mr***’s subscription in the amount of $If he purchased his subscription using a credit card, the refund will appear on his statement within one to two billing cyclesIf he paid with a check or gift certificate, the refund will be applied to his *** account.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

July 28,
"margin: 0in 0in 0pt; -ms-text-autospace: ideograph-numeric;">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** *** We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the name of *** ***, for ***, when she
accepted our promotional offer, which was presented by Bizrate after she had
completed a survey following an online purchase. This offer allowed her to receive the first issues of
her magazine selections for a nominal fee of $The offer also provided that her subscription would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge.
Prior to the billing event, MsSchaffer would receive a notice
reminding her of the upcoming renewal, the renewal charge and the date by which
to cancel to avoid being chargedWe have checked our records and found that Ms*** renewal postcard was mailed to her on March 29, We
apologize if she did not receive this postcard, as these are mailed to our
customer’s as a reminder of future billing events
When we did not hear from Ms*** that she
wished to cancel her subscription at the end of her first term, the annual
subscription charge was posted to her account
On June 16, 2015, Ms*** contacted our
automated customer service line and accepted a “more time” offer that was
extended for her subscription to ***This
would allow her to continue to receive her subscription for an additional two
months. If, at the end of that period,
she decided to cancel the subscription, she would still be entitled to receive
a full refund of the renewal charge
Ms*** contacted our automated customer
service line again on July 19, and placed her subscription to *** on “do not renew” statusThis
would allow her to continue receiving the issues in the current term, however
at the end of the term, her subscriptions would not renew nor would she be
charged for a renewal
Upon receipt of your correspondence on July 28,
2015, we cancelled Ms*** subscription to ***, generating
a full refund in the amount of $back to her accountIt should be noted
that banks direct us to ask customers to allow one to two billing statements
for written confirmation of the refund to appear, depending on their billing
cycle
Ms*** can be assured that her subscription has been cancelled. Also, Ms*** may continue to receive
one or two more issues of her magazine since it was in process at the time of
cancellationShe may keep these with our compliments
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service. If I can be of
any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

November 25,
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*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ** ***tWe genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that *** *** placed an order for *** *** *** *** *** *** *** when she accepted our promotional offer following a phone call she had with LiveOps. The offer allowed her to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless she notified us that she wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account
On June 9, 2011, *** *** contacted our automated customer service line and cancelled her subscription to ***, generating a refund to her account reflecting the value of unserved issues in the total amount of $
*** *** contacted our automated customer service line again on November 15, and cancelled her subscriptions to *** *** *** *** *** *** generating a refund to her account reflecting the value of unserved issues in the total amount of $
Upon receipt of your correspondence, we issued the remaining refund for her balance on *** *** ‘s subscriptions in the amount of $233.41, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle *** *** can be assured that her subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments
We apologize for any inconvenience *** *** may have experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service
Tell us why here

March 26,
"">
*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** ordered ***, *** * *** and *** *** , which was presented to him following a telephone transaction with *** ***. The offer allowed him to receive the first days of a 15-month magazine subscription at no cost. At the end of the trial period, the subscriptions would automatically continue unless he notified us that he wished to cancel by calling our toll-free customer service numberIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his trial period, the subscription charges were posted to his account
On March 15, 2014, Mr*** contacted our automated customer service line and placed his subscription to *** on “do not renew” statusThis would allow him to continue receiving the issues in his current paid term, however at the end of the term, his subscriptions would not renew nor would he be charged for a renewalDuring that same inquiry, Mr*** cancelled his subscriptions to *** * *** and *** ***Please note his account was not charged for these subscriptions
Upon receipt of your correspondence, on March 25, 2014, we cancelled Mr***’s subscription to *** generating a full refund in amount of $to his accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

September 25, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** ***: I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed three orders with our company, when she accepted our promotional offer, which was presented by *** ***. The first order was placed for *** *** and ***This offer allowed her to receive one term of her magazine selections for a points paid subscriptionThe second order was placed for *** ***The third order was placed for *** ***, *** *** and *** * ***These offers allowed her to receive the first year of issues for $per titleThis offer also provided that her subscriptions would continue automatically and be charged to the credit card that was provided when placing her order, unless she called our toll-free customer service number to cancel*** *** contacted our customer service center on August 11, 2017, and requested the status of his subscriptionsUnfortunately, her order for *** *** was unable to be processed therefore her subscription was cancelled We contacted *** *** to confirm her first issue and during the inquiry she had requested to cancel her subscriptions to *** *** and ***Her request was honored and a full refund in the amount of $was issued back to her accountOn August 30, 2017, *** *** contacted our customer service center and cancelled her subscriptions to *** *** ***, *** *** and *** *** generating a full refund in the amount of $back to her accountUpon receipt of your correspondence on September 15, 2017, we took the liberty of contacting *** *** and requested to have *** ***’s account reimbursed for the milesThey have confirmed that they refunded miles to *** ***’s account and her new balance is 2,It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account*** *** can be assured these subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of her magazines since they were in process at the *** of cancellation. She may keep these with our complimentsAfter your correspondence, our records show that *** *** placed an order for ***, *** *** and *** on September 21, when she accepted our promotional offer, which was presented by *** ***. If *** *** would like to like to cancel these subscriptions, she may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist her Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

I filled out an online questionnaire that promised a $value reward if I didThe "reward" was free subscriptions via Synapse's serviceWhen you select the magazines, you get billed $postage & handling--this gives them access to your credit card numberThe fine print, which is easy to gloss over before you press "Send," says that you'll automatically be billed a renewal fee in a year unless you opt outOf course, you have to remember to do that a year from now--they say they'll send an emailI didn't want to deal with that so I tried to cancel, but the web site at first didn't recognize my order--turns out it takes up to days for it to show upThen, when I went back in a few days later it found my order but only listed of the magazines, and you have to cancel each one separatelyThen, when you try to cancel one, it requires two different clicks, the wording of one requires a "yes" and the other a "no" to actually cancel--it's confusing and I have to say it has all appearances of being deliberateI finally had to call them (finding the number to call is a task, as wellYou have to click way at the bottom on "program details")I will say that the customer service person seemed amiable and efficient--we'll see if it actually all canceled and if my P&H fees were refundedOverall, this is a sneaky approach to customers, which I don't appreciate

December 1,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer Kristin
***We genuinely regret the inconvenience that Ms*** experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns
Our company does not handle the billing for *** *** *** *** ordersWe took the liberty of contacting *** *** *** *** and they confirmed Ms***’s refund for her subscription to *** in the amount of $was issued back to her account on July 17,
If Ms*** is still not showing this refund posted
to her account, she may email Daisy K*** who is the Associate Manager at *** *** *** *** at ***
Please inform Ms*** to provide the following transaction number to confirm
receipt of her refund(***)
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

"">July 9,
*** ** ***
SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear *** ***:
I write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** *** * *** *** *** *** *** ***, following a purchase made at a *** *** storeThe offer allowed him to choose from a selection of magazines and receive the first days of a 15-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** *** transaction, unless he called our toll-free customer service number to cancel*** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep.
On July 5, 2014, *** *** contacted our automated customer service line and cancelled his subscriptions to *** *** * *** *** *** *** *** *** *** was still in his trial period, therefore his account was not charged
*** *** can be assured that his subscriptions have been cancelledAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service

April 21,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint
Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that *** *** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our
records show that *** *** placed an order for *** *** *** *** *** *** ***, when
she accepted an offer which was presented
to her following a telephone transaction with *** ***. The offer allowed her to receive the first
days of a 15-month magazine subscription at no cost. At the end of the trial period, the
subscriptions would automatically continue unless she notified us that she
wished to cancel by calling our toll-free customer service numberIn addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge
On October 22, 2013, *** *** contacted our automated
customer service center and cancelled her subscription to *** ***Please note, *** *** was not charged for this
subscription
On May 4, 2014, we could not obtain authorization on
*** ***’s credit card for her
subscription *** *** ***, which resulted in her order being cancelled
*** *** contacted our automated customer service line on
December 21, 2015, and placed her subscription to *** * *** on “do not renew” status. This would allow her to continue receiving
the issues in her current term, however no renewal would be processed
On April 18, 2016, *** *** contacted our customer service center and cancelled
her subscription to *** * ***, generating a refund reflecting the
value of unserved issues in the amount of $to her account
Upon
receipt of your correspondence, on April 20, 2016, we issued the remaining
balance on *** ***’s subscription
totaling $It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle
*** *** can be assured that her subscriptions have been
cancelled. Also, *** *** may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation. She may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 2, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear Ms***: I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms*** placed an order for *** *** ** *** when she accepted our promotional offer, which was presented by ***. The offer allowed her to receive one term of her magazine selections Upon receipt of your correspondence, we cancelled Ms***’s subscription to *** *** ** *** generating a full refund in the amount of $to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms*** can be assured that her subscription has been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellationShe may keep these with our complimentsWe apologize for any inconvenience Ms*** experienced in her attempts to cancel her subscriptionsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

October 26, *** *** Complaint Consultant Revdex.com ** *** *** Cromwell, CT Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for *** through our program when he accepted our promotional offer, which was presented by *** Airlines. The offer allowed him to receive one term of his magazine selections for a points paid subscriptionUnfortunately, his order for *** was unable to be processed due to insufficient miles resulting in his order being cancelledWe regret the inconvenience and miscommunication experienced by *** ***. For the inconvenience, we have placed a complimentary order of *** on his behalfThe publisher has advised his order is scheduled to start with the October 30, issue and end with the October 30, issueWe apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####Sincerely yours, David K*** Manager, Customer Service

Arial","sans-serif"">January 30,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed an order for The *** *** ***, when he accepted our promotional offer, which was presented by *** ***. The offer allowed him to receive one term of his magazine selections for a points paid subscription
Upon receipt of your correspondence on January 17, 2017, Mr*** requested the digital version for his subscription to The *** *** ***We confirmed his order was placed for the print version only, as the digital version was not available with the publisher
Mr*** requested reimbursement of his miles if digital access was not availableTherefore, we honored his request and cancelled his subscription to The *** *** ***We took the liberty of contacting *** *** and requested they reimburse Mr*** for the milesThey have confirmed that they refunded miles to Mr***’s accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account
Mr*** can be assured that his subscription has been cancelled. Also, Mr*** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation. He may keep these with our compliments We apologize for the unsatisfactory experience Mr*** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** K***
Manager, Customer Service

December 15,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #:
***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed two orders with our company when she accepted our promotional offer, which was presented by
*** after she had completed a survey following an online purchaseThe first order was placed for ** *** *** ***,
*** and *** ***This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $for each subscriptionThe second order was placed
for ***, *** and *** * ***This offer allowed her to receive the first days of her
subscriptions risk freeBoth of these offers provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On December 11, 2015, Ms*** contacted our customer service
center and cancelled her subscriptions to
** *** *** ***, ***, *** ***, ***, *** and *** * ***, generating a full refund in the amount of
$was issued to her accountIt should be noted, however, that banks
direct us to ask customers to allow one or two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Ms*** can be assured that her subscriptions
have been cancelled and all charges have been refunded. Also, Ms*** may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellationShe may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

Funny - after I filed the complaint with the Revdex.com, I started to receive *** *** *** ***l Hopefully, the other magazine will show up as noted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***