CottageCare

This company makes money by automatically renewing free or discounted trial magazine subscriptions, and tricking people into renewing when they attempt to cancel through repeated and exhausting offers to renew at a discounted priceI can't believe they have a positive rating with the Revdex.comThis is unbelievable, as when you request to cancel, they repeatedly offer a "full refund" if you will renew your subscription at a discounted rateThat's not cancellation; that's renewalWhen I try to cancel, don't attempt times to get me to agree to renew by using language that makes it sound like I'm getting all my money backWhen I ask to cancel, just cancel

November 21,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** ordered *** *** *** ***, when she accepted our promotional offer, which was presented by The Active Network, Inc. The offer allowed her to choose from a selection of magazines and receive the first days of a 15-month subscription without being charged. After the trial period, her subscriptions would continue automatically following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On December 12, 2014, *** *** contacted our customer service center and cancelled her subscriptions to *** *** ***, generating a full refund in the amount of $to her account Upon receipt of your correspondence, on November 16, 2016, we cancelled *** *** subscriptions to *** generating a full refund in the amount of $to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. *** *** can be assured that her subscriptions have been cancelled and all charges refunded to her account. Also, *** *** may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

September 8, *** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that *** *** placed an order for ** *** when she accepted our promotional offer, which was presented by *** *** *** This offer allowed her to receive the first days of her subscription risk freeThe offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from *** *** that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account On August 30, 2016, 2016, *** *** contacted our customer service center and cancelled her subscription to ** ***, generating a full refund to her account in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle*** *** can be assured that her subscription has been cancelledAlso, *** *** may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

August 29,
*** ***
*** ***
*** *** ***
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Despite multiple searches, we regret that we cannot locate *** *** account in our system with the information provided in his complaint. We would be more than happy to assist in resolving this matter, but are unable to do so at this timeIf *** *** can provide us with additional information regarding his magazine subscription orders, it would help us locate his account. We request that he forward to us the magazine titles and billing descriptors (alpha-numeric codes beginning with “*** *** ** *** next to the entries on his statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under We sincerely regret that we cannot resolve *** *** concerns at this time without additional information, but will be happy to proceed with the prompt resolution of his complaint once we have been able to locate his account Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K*** Manager, Customer Service

August 10,
size="3">
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** ** ***We genuinely regret the inconvenience that Ms*** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records indicate that Ms*** placed a magazine order for *** *** *** *** ***,
when she accepted our promotional offer after making a purchase at a *** storeThe offer allowed her to choose up to three titles from
a selection of magazines and receive the first days of a 14-month
subscription without charge. After the trial period,
her subscriptions would continue automatically and be charged semi-annually to
the same credit card used for her *** transaction,
unless she called our toll-free customer service number to cancel. *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
When we did not hear from Ms*** that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account
On August 2, 2015, MsCoulter contacted our automated
customer service and placed her subscriptions to *** *** *** on “do not
renew” status. This would allow her to
continue receiving the issues in her current term, however her subscriptions
would not renew, nor would she be charged renewal feesDuring that same
inquiry, Ms*** cancelled her subscription to *** ***, generated a refund reflecting the value of unserved issues in the
amount of $back to her account
Upon
receipt of your correspondence on August 5, 2015, we cancelled Ms*** subscriptions
to *** and ***, generating a full refund in the amount of $to her account
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
Ms*** can be assured that her subscriptions
have been cancelledAlso, Ms*** may continue to receive one or two more
issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

June 8, *** *** Complaint Consultant Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: ***
Consumer: *** ** *** Dear *** *** I write in response to the inquiry registered with your office by consumer *** ** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** place an order for *** *** * *** *** *** *** *** *** *** *** through our program, when he accepted our promotional offer, which was presented by *** *** The offer allowed him to receive one term of his magazine selections for a points paid subscriptionWe receive a file from Hotel Honors that lists their members and their account informationWhen an order is placed on system, we attempt to locate the customer on the appropriate file to determine whether or not the account name is correctAfter receiving *** ***’ order, the name that was used to place the order did not match the name on the file and his order was cancelled. *** *** should not have been charged for these subscriptionsOn May 13, 2016, *** *** contacted our customer service center and stated his account was charged for his magazine subscriptionsWe took the liberty of researching his request and contacted *** HonorsThey confirmed his account was charged for only one magazine, *** *** *** therefore we requested to have *** *** account reimbursed for the milesThey have honored our request and his miles were added back into his account on May 26, It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their accountIf *** *** would like to like to place a new order, he may contact our customer service center directly at ###-###-####One of our representatives will be happy to assist him We apologize for the unsatisfactory experience *** *** had with our companyPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, *** *** Manager, Customer Service

","sans-serif">September 30,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two
orders through our program when he accepted our promotional offer, which was
presented by *** Airlines. The first
order was placed for Fortune and MoneyThe second order was placed *** *** ***The offers allowed him to receive one term of his magazine
selections for a points paid subscription
We were
able to confirm both orders were placed under the name *** ***, **, and the
magazines were being delivered to a *** *** address
We took the liberty of contacting *** Airlines and
requested to have Mr***’s account
reimbursedThey have confirmed that they have refunded miles to his
accountIt should be noted that
airlines direct us to ask customers to allow three to four weeks for written
confirmation of the refund to appear back to their account
Mr*** can be assured that his subscriptions have
been cancelled and all charges refunded to his account
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

September 3,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***:
I
write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns
Our records show that *** *** ordered *** when she
accepted our promotional offer, which was presented online by *** *** ***. The offer provided that her
subscription would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge
When we did not hear from *** *** that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account
On August
31, 2015, *** *** contacted our customer service center and cancelled
her subscription to ***, generating
a full refund to her account in the
amount of $Please note our records show **
*** placed her order using a credit card, not a checkIn addition,
it should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle
*** *** can be assured that her
subscription has been cancelled. Also, *** ***
may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation. She may keep these with our compliments
Please
be assured that customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
David K
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 2,
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*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the
inquiry registered with your office by consumer *** ***We genuinely
regret the inconvenience that Ms*** experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns
Our records show that we received an order in the
name of *** *** for Guitar
Player, Road & Track and Rolling
Stone, following a purchase she made
at a *** *** storeThe offer allowed her to choose up to
three titles from a selection of magazines and receive the first days of a
14-month subscription without charge. After the
trial period, her subscriptions would continue automatically and be charged
semi-annually to the same credit card used for her *** *** transaction,
unless she called our toll-free customer service number to cancel*** *** sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keepCustomers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders.
Prior to the billing event, Ms*** would receive
a notice reminding her of the upcoming renewal charge and the date by which to
cancel to avoid being charged. We
apologize if she did not receive this postcard, as these are mailed to our
customer’s as a reminder of future billing events
On June 29, 2015, Ms*** contacted our automated customer service line and cancelled
her subscriptions to *** *** *** * *** *** *** ***, generating a full refund to her
account in the amount of $
Ms*** can be assured that her subscriptions have been cancelled and all
charges have been refunded Also, Ms
*** may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with
our compliments
We apologize for any inconvenience Ms*** may have experienced in her attempts to cancel her
subscriptionsPlease be assured that customer satisfaction is very important
to us and we take great care in providing our customers with the highest level
of service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

My issue was resolved, however, I had to deal with a customer service agent with a major attitude right after I said one sentence She was very accusatory and full of assumptions about my problem She could have easily told me she could assist me and that I had to go through a different process in the future for a more timely resolution She obviously has had no customer service training I will not deal with this company again if she is an example of their lack of competency in this department I have written to the company about her and I really do hope they recorded the conversation so they can see how unprofessional they look to customers

February 17,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc** *** *** *** *** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed two orders with our company when he accepted our promotional offer, which was presented by *** after he had completed a survey following an online purchase. The first order was placed for *** *** *** * *** *** *** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe second order was placed for *** *** * *** and ***This offer allowed him to receive the first days of his subscription risk freeBoth offers provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
On February 16, 2015, *** *** contacted our customer service center and requested to cancel all of his subscriptions and to stop his order from being processedUnfortunately, by the time his request was received, his order had already processed on our systemThat same day, we honored his request and cancelled his subscriptions to *** *** *** * *** *** *** *** *** * *** *** ***, generating a full refund in the amount of $back to his accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to *** *** ** *** *** *** *** *** contacted our customer service center via email correspondence on February 17, 2015, and requested the reimbursement of his overdraft feesAlthough it is not our standard practice, *** *** should fax a copy of his bank statement to my attention showing the magazine charges and the overdraft feesGiven the concern he expressed in his letter regarding his private information, he can delete or blacken out any other information on the page. If we determine that reimbursement of the overdrafts is appropriate under the circumstances, we will do so promptly. My fax number is ***
*** *** can be assured that his subscriptions have been cancelled and all charges have been refundedAlso, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We’d like to apologize for the misinformation that *** *** received when speaking to our representatives regarding his magazine orderWe have listened to the calls and feedback has already been provided to the representatives and their superiorsCustomer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

May 6,
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*** ***
Complaint Consultant
Revdex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear *** ***
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that *** *** placed an order for ***, when he accepted our promotional offer, which was presented by *** *** ***. This offer allowed him to receive the first days of his subscription risk freeThe offer also provided that his subscription would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from *** *** that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account.
Upon receipt of your correspondence on May 3, 2016, we cancelled *** ***’s subscription to ***Please note *** *** was at the end of his term, therefore, no refund was due.
*** *** can be assured that his subscription has been cancelled. Also, *** *** may continue to receive one or two more issues of his magazine since it was in process at the time of cancellationHe may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

This company is running a scamAfter making only purchases you are offered a value for taking a survey, wen you finish the survey your are offered free magazine but must pa dollars handling/shiping, and when the free subscription is up you get auto billing (thats in their fine print) for some outrageous ratesTrying to contact them is impossible

March 24,
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*** ** ***SrConsultant/ADR Specialist
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
*** *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that *** *** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that *** *** placed an order for *** ***, *** *** and *** ***, following a purchase he made at *** *** *** The offer allowed him to choose from a selection of magazines and receive the first days of a 14-month subscription without charge. After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his *** *** *** transaction, unless he called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged
*** *** *** sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
When we did not hear from *** *** that he wished to cancel his subscriptions at the end of his first term, the semi-annual subscription charges were posted to his account
On March 21, 2015, *** *** contacted our customer service center via our online website and placed his subscription to *** *** on “do not renew” status. This would allow him to continue receiving the issues in his current paid term, however his subscription would not renew, nor would he be charged any renewal feesDuring that same inquiry, *** *** cancelled his subscriptions to *** *** and *** ***, generating a refund reflecting the value of unserved issues in the amount of $to his account
Upon receipt of your correspondence, on March 23, 2015, we cancelled *** ***’s subscription to *** ***, generating a full refund in the amount of $to his accountIn addition, we issued the remaining balance on his subscriptions totaling $50.85, which includes the previous year’s refundsIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle
*** *** can be assured that his subscriptions have been cancelled and all charges have been refunded. Also, *** *** may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments
We also regret that *** *** experienced any inconvenience in using our toll-free customer service number. Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

August 18,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** *** ***
Dear
Ms***:
I
write in response to the inquiry registered with your office by consumer *** *** *** We genuinely regret the inconvenience that Mr*** experienced
regarding his magazine subscriptions, and have attempted to resolve his
concerns
Our records show that Mr
*** placed two orders with our company when he accepted our
promotional offer, which was presented by Bizrate after he had completed a
survey following an online purchaseThe first order was placed for *** *** *** *** *** *** * *** and
*** ***This offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each titleThe second order was placed
for *** ***This offer allowed
him to receive the first days of his subscription risk freeBoth of these
offers provided that his subscriptions would automatically continue following
the initial term and that the same credit card would be charged if he did not
call us to cancel. In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account
On July 2, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** * *** on “do not renew” status. This would allow him to continue receiving
the issues in his current term, however no renewal would be processedThat
same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the
total amount of $to his account.
We
received notification from Mr*** bank on July
21, 2015, that we could not obtain authorization on his credit card for his
subscription to ***, resulting in his order
being cancelled
On July 27, 2015, Mr*** contacted our automated
customer service line and placed his subscription to *** *** *** *** on “do not renew” status
That same day, Mr
*** cancelled his subscription to *** ***, generating a refund for unserved issues in the total
amount of $to his account.
Mr*** contacted our customer service center on August 12,
2015, and cancelled his subscriptions to *** * *** and *** *** *** ***, generating a refund to his account reflecting the value of
unserved issues in the amount of $to his account
Upon receipt of your correspondence on August 13, 2015, we issued
the remaining refund for his balance on his
subscriptions totaling $It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have
been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation. He
may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at *** ***
Sincerely yours,
*** ***
Manager, Customer Service

October 21,
*** ***
Complaint
Consultant
RevDex.com
** *** ***
*** ** ***
Re: Complaint Case
#: ***
Consumer: *** ***
Dear
Ms***:
I write in response to the
inquiry registered with your office by consumer *** ** ***We genuinely
regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that Mr*** placed two orders with our company when he accepted our promotional offer, which was presented by
*** after he had completed a survey following an online purchaseThe first order was placed for *** *** ***, *** ***, *** *** and *** ***This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $for each subscriptionThe second order was placed
for *** and *** ***This offer allowed him to
receive the first days of his subscriptions risk freeBoth offers provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel.
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge
On October 12, 2015, Mr*** contacted our service center
via our online website and placed his subscription to *** on “do not renew” status.
This would allow him to continue receiving the issues in his current
term, however his subscriptions would not renew, nor would he be charged any
renewal feesDuring that same inquiry, Mr*** cancelled his subscription to *** ***Please
note, his account was not charged for this subscription
Upon receipt of your correspondence on October 19,
2015, we cancelled Mr***’s subscriptions to *** ***, People, *** *** ***,
*** ***, and *** ***, generating a full refund in the amount of $
to his account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelled and all
charges refunded to his account. Also, Mr*** may continue to receive one or two more issues of his magazines
since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service. If I can be of any further assistance in this
matter, please contact me at (203) 391-
Sincerely yours,
David K***
Manager, Customer Service

December 23,
*** ** ***
*** *** ***
Revdex.com, Inc
** *** *** ***
*** ** ***
Re: Complaint Case #: ***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***. We genuinely regret the inconvenience that Ms*** experienced regarding her magazine subscriptions, and have attempted to resolve her concerns
Our records show that Ms*** placed an order for *** ***, when she accepted our promotional offer, which was presented by *** after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine for a nominal fee of $The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
We received notification from Ms***’s bank on November 30, 2014, that we could not obtain authorization on her credit card for her subscription to *** ***, resulting in her order being cancelled
Upon receipt of your correspondence, on December 19, 2014, we placed a new order for *** ***, at the same promotional rate of $Following the first term, the subscription will continue and the same terms and conditions will follow as the original orderIn addition, Ms*** should begin to receive her magazine in four to ten weeks
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
*** *** ***

January 11,
Roman">
*** ***
Complaint
Consultant
RevDex.com
Berlin Road
Cromwell,
CT
Re: Complaint Case #: ***
Consumer: *** ***
Dear
*** ***
I write in response to the
inquiry registered with your office by consumer *** *** We genuinely regret
the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our
records show that Mr*** placed three orders with our company, when he accepted our promotional offer, which was presented by *** *** The first order was placed for *** ** *** *** *** The second order was placed
for *** *** and the third order was placed for *** and *** *** ***The offers allowed him to receive one
term of his magazine selections for a points paid subscription
All subscriptions offered by our company are
subject to change and are based on availability with the publisher. We regret any inconvenience experienced by Mr
***For the inconvenience, we have contacted *** *** and requested to have Mr
***’s account
reimbursed for the milesThey have honored our request and his miles have
been added back into his accountIt should be noted that airlines direct us to
ask customers to allow three to four weeks for written confirmation of the refund
to appear back to their account
Mr
*** can be
assured that his subscriptions have been cancelled. Also, Mr*** may
continue to receive one or two more issues of his magazines since they were in process
at the time of cancellation. He may keep
these with our compliments
We
apologize for the unsatisfactory experience Mr*** had with
our companyPlease be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service. If I can be of any further
assistance in this matter, please contact me at ###-###-####
Sincerely yours,
David K***
Manager, Customer Service

March 26,
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*** ** ***
*** *** ***
Revdex.com, Inc
South Turnpike Road
Wallingford, CT
Re: Complaint Case #:
***
Consumer: *** ***
Dear Ms***:
I write in response to the inquiry registered with your office by consumer *** ***We genuinely regret the inconvenience that Mr*** experienced regarding his magazine subscriptions, and have attempted to resolve his concerns
Our records show that we received two orders for Mr***The first order we received was in the name of * * * ***, for ***, *** *** and *** when he accepted our promotional offer, which was presented to him following a purchase he made at a ***'s storeThe offer allowed him to receive the first days of a 15-month magazine subscription at no costAfter the trial period, his subscriptions would continue automatically and he would be charged semi-annually to the same credit card used for his ***’s transaction, unless he called our toll-free customer service number to cancel***’s sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keepCustomers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.
The second order we received was in the name of *** ***, for *** and *** ***, when she accepted our promotional offer following a phone call she had with *** ***The offer allowed her to try the first days of her subscription risk freeThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged monthly if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge
When we did not hear from Mr*** that he wished to cancel his subscriptions at the end of his trial period, the subscription charges were posted to his account
We received notification from Mr***’ credit card company on March 21, 2014, March 23, and March 25, that he disputed the charges for his subscriptions to *** ***, *** and *** *** resulting in his subscriptions being cancelled and a full refund in the amount of $being processed to his account
Upon receipt of your correspondence on March 24, 2014, we cancelled Mr***’ subscriptions to *** and ***, generating a full refund in the amount of $to his accountIn addition, we also issued a refund for the previous years’ charges for his subscriptions to ***, *** *** and *** in the total amount of $It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle
Mr*** can be assured that his subscriptions have been cancelledAlso, Mr*** may continue to receive one or two more issues of his magazine since they were in process at the time of cancellation. He may keep these with our compliments
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. If I can be of any further assistance in this matter, please contact me at ###-###-####
Sincerely yours,
*** ***
Manager, Customer Service