CottageCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I don't know if the company cares or not, but I never received anything in the mail about being billed for this. When I signed up for the magazine I never saw anything about auto renewal. Thank you for resolving this. 
Sincerely,
[redacted]

February 19, 2015
style='FONT-FAMILY: "Arial", "sans-serif"; COLOR: black'> 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On February 16, 2015, [redacted] contacted our customer service center and requested to cancel her subscriptions to O[redacted]. Her request was honored and a full refund in the total amount of $188.00 was processed to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all renewal charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Thhese guys are real sleaze [redacted]. I had no intention of renewing through a magazine reseller. The used The Magazine's name to link to their web site. The page was made to look like I was dealing with the magazine until I placed the order. Then their name popped up offering other magazines. They have an onine cancellation procedure that generated auto emails that said they were working on it Several days and I have not heard from themThey have no phone number you can use. They charged my credit card but did not forward the order to the magazine. I called them and checked. I am in limbo and can only contest the charge through my credit card.

Complaint: [redacted]
I am rejecting this response because: In response in order:On April 26, 2016, [redacted] contacted our customer service center and requested to update the inmate number for her subscriptions to [redacted] Her request was honored and we updated our systems with the correct information.  When I submitted the order 2/28, the inmate's sig # was part of that address which I filled out for ALL magazines.  On April 28, I was contacted by inmate stating he was told the magazines could not be delivered because they did NOT have that number on (which, again I reiterate, I submitted with THAT number).   I called company explaining this in detail, and ensured the Sig # was on the magazine address as I SUBMITTED IT.   I was told there would be another 4-6 week delay.  Our company received a file directly from the publisher on May 23, 2016 updating the gift recipient’s name for [redacted]’s subscriptions to [redacted] My friend who works for the post office talked to the Postmaster General; their concensus on this was that they suspect "the prison physically wrote a name change on the magazine, sent it back in order to say the person doesn't live there anymore" (in other words, they changed the name) and THAT is how the name change occurred.  I nor the inmate did NOT make this change.  On August 14, 2016, [redacted] contacted our customer service center and confirmed the name on the account was incorrect. Once we were made aware of the incorrect name used, the necessary changes were made. We apologize for the error on her account as this is not a usual occurrence.The inmate the magazines was intended for sent me several letters, the last one saying he has not gotten the magazines since May 13.  THAT is how I learned of the name change,when I was finally able to log into my account.   When I called in, I asked multiple times (REVIEW THE RECORDED CONVERSATION!) that I be made aware of what the outcome was as I was told it would be forward to CUstomer Service.  I asked an was TOLD that I would receive an email with teh outcome and I specifically asked to be made aware of what the new subsciption end dates were.  I have NOT received such email nor ANY communication from the company!  I called AGAIN today 8/23, talked with the customer service center here in the U.S. (Not [redacted]) and spoke with Chantel.  She indicated there was no indicatoin on my file of anything taking place from the last phone call I made on 8/14.   So I reiterated it all AGAIN, I gave my information, my e-mail, etc. AGAIN and indicated I expected an email with the outcome, as I had requested before,  I originally wanted to respond to this compllaint, but had only two options, to accept or disagree .... and had to choose disagree in order to point out these issues!  So until I get something in writing, I do NOT consider this resolved! [redacted]      Upon receipt of your correspondence on August 17, 2016, we took the liberty of contacting the publishers and requested all of [redacted]’s subscriptions be extended for the missed issues. The publishers have honored our requests and the new expire dates will be printed on the mailing labels.
Sincerely,
[redacted]

December 8, 2016  
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]




[redacted]     Dear Ms. [redacted]:    ...

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that Ms. [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted].  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  Prior to any billing event, a notice would be mailed to Ms. [redacted] reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  On October 13, 2016, Ms. [redacted] contacted our customer service center via our online website and stated she had just cancelled her subscription to [redacted], and had not received the last two issues of [redacted]. In response, we sent an email to Ms. [redacted] to confirm her cancellation and confirmed her account was not charged was the subscription.   Ms. [redacted] can be assured that her subscription to [redacted] has been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

December 30, 2015
Roman">
[redacted]
[redacted]
[redacted]
[redacted]
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  Angela [redacted]
Dear
Ms[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscription would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge. 
When we did not hear from Ms.
[redacted] that she wished to cancel her subscription, the annual subscription
charges were posted to her account.
Upon receipt of your correspondence on December 28,
2015, we cancelled Ms. [redacted]’s subscription to Money, generating a full refund in the
total amount of $20.50 to her account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured
that her subscription has been cancelled and all charges refunded to her
account.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David Korbusieski
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This turned ok when Iried it again

May 8, 2014
 
[redacted]
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
 
            Re:      Complaint
Case #: 




[redacted]



                        Consumer: 
[redacted]
 
 
Dear Ms. [redacted]:
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that Ms. Hunter
Jurlina placed an ordered for [redacted] and
[redacted], when she accepted our
promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On April 23, 2014, Ms. [redacted] contacted our customer service
center and cancelled her subscriptions to [redacted],
[redacted] and [redacted], generating a refund for unserved issues in the total amount of $151.97
to her account. 
Ms. [redacted] contacted our customer service center again on April 29, 2014 and
requested the reimbursement of her overdraft fees. Although it is not our
standard practice to reimbursement these fees, we determined that our charges
caused three of the overdrafts, therefore we did honor her request. We have
checked our billing system and have confirmed that Ms. [redacted]’s refund of $105.00 was issued to her account. She may provide her bank with the
following reference number to confirm that our refund was processed.

[redacted]


Upon receipt of your correspondence, on May 5, 2014,
we issued the remaining balance on Ms. [redacted]’s subscriptions in the
total amount of $10.03. It should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
[redacted]
Manager, Customer Service

August 5, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our records show that we received an order in the name of [redacted] for [redacted] and [redacted], when she accepted our
promotional offer, which was presented by The [redacted], Inc.  The offer allowed her to choose from a selection of magazines and
receive the first 90 days of a 15-month subscription without being
charged.  After the trial period, her
subscriptions would continue automatically following
the initial term and that the same credit card would be charged if she did not
call us to cancel.  In addition, it is
our policy that customers who wish to cancel may do so at any time by calling
our toll-free customer service number, which is provided on our renewal notice
and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her trial period, the annual subscription charges
were posted to her account.
 
On August 2, 2015, Ms.
[redacted] contacted our service center via our online website
and placed her subscriptions to [redacted] on “do not renew” status. This would allow her to continue
receiving the remaining issues in her current term, however, at the end of her
term the subscriptions would not renew, nor would she be charged any renewal
fees. During that same inquiry, Ms. [redacted] cancelled her subscription to [redacted],
generating a full refund in
the amount of $136.00 back to her account.
 
Upon receipt of your correspondence, on August 3,
2015, we cancelled Ms. [redacted] subscriptions to [redacted], generating a full refund in the amount of $47.00 back
to her account. In addition, we issued the remaining balance on Ms. [redacted] subscription to [redacted] totaling
$117.00, which includes the previous years’ charge. It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Ms. [redacted] can be assured that
her subscriptions have been cancelled and all charges have been refunded.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

I really don't understand. I guess the saying "to good to be true" is the truth. $2 subscription. I called to cancel. these people don't even employ people. the machine rambled on and on I select the cancel option it says I will be refunded for the amount of the magazines unissued. but the next day $121 charge from them for another years subscription.

These people are scam artists. I cancelled my magazine order almost a year ago and they charged me again!!!! I had to go in and cancel things again! I'm going to have to change my card now and cancel my old one so these [redacted] cant charge me again.

January 10, 2016 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]




[redacted]  Dear Ms. [redacted]:    I...

write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.  Our records show that Ms. [redacted] ordered [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 per title.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On December 30, 2016, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a refund for unserved issues in the total amount of $134.56 to her account. Upon receipt of your correspondence on January 2, 2017, we issued the remaining refund for her balance on her subscriptions in the amount of $17.44. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.Ms. [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] p.s.   We will be checking our [redacted] bill to make sure the $45 is credited to our account.  I still maintain that I did not ask for a renewal from this magazine subscription company.  My magazine is good through October 2019.   There was no reason for me to do this.  They got my credit card number from [redacted] and automatically renewed my subscription at a much larger rate than is normal.   They are not going to admit to that.

November 11, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I
write in response to the inquiry registered with your office by consumer [redacted].
We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns.
As previously stated, Mr. [redacted]’s subscriptions to
[redacted] and [redacted] were previously cancelled
and a full refund in the total amount of $41.00
was issued to his account.
We have
checked our billing systems and
confirmed that Mr. [redacted]’s refunds were posted to his account on September
24, 2015 and September 29, 2015. If Mr. [redacted] is still not showing these
refunds, he may contact our customer service center directly at ###-###-####. One of our representatives will be happy to
assist him. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

[redacted]
[redacted]
[redacted]
size="3" face="Times New Roman">
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted] [redacted] when she accepted our
promotional offer, which was presented by The [redacted], Inc.  The offer allowed her to choose from a selection of magazines and
receive the first 90 days of a 15-month subscription without being
charged.  After the trial period, her
subscription would continue automatically following the initial term and
that the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her
subscription at the end of her trial period, the annual subscription charges were
posted to her account.
On January 5, 2016, [redacted] contacted our service center
via our online website and cancelled her subscription to [redacted] [redacted], generating a full refund in the amount of
$39.00 to her account.
[redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazine since it was in process at the time of
cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 2, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the
name of [redacted] for [redacted] following a purchase she made at a [redacted]. The offer allowed her to choose from a selection of
magazines and receive the first 60 days of a 14-month subscription without
charge.  After the trial period,
her subscriptions would continue automatically and be charged semi-annually to
the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge.
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keep. Customers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
On January 11, 2016, [redacted] contacted our automated customer service line and
cancelled her subscription to Sports
[redacted] Please note, [redacted] was not charged for this subscription.
[redacted] contacted our
automated customer service line on January 27, 2016, and cancelled her
subscriptions to [redacted] Please note, [redacted]
was not charged for these subscriptions.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]
name be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

November 5, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that Mr. [redacted] placed an
order for [redacted],
[redacted], [redacted] and [redacted], when he accepted our
promotional offer, which was presented by [redacted] after he had completed a
survey following an online purchase. This offer allowed him to receive the
first term of his magazine selections for a nominal fee of $2.00 for each
subscription.  The offer also provided that his subscriptions
would automatically continue following the initial term and that the same
credit card would be charged if he did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual subscription charges
were posted to his account.
On November 2, 2015, Mr. [redacted] contacted our
customer service center via our online website and placed his subscription to [redacted], [redacted] and [redacted] on “do not renew”
status. This would allow him to continue receiving the remaining issues in his
current paid term, however, at the end of his term his subscriptions would not
renew, nor would he be charged any renewal fees.  During that same inquiry, Mr. [redacted] cancelled
his subscription to [redacted], generating
a full refund in the total amount of $37.00 to his account.
Upon receipt of your correspondence, on November 3,
2015, we cancelled Mr. [redacted]’s subscriptions to [redacted], [redacted], and [redacted] generating a
full refund in the amount of $249.00 to his account, which includes the
previous year’s charges. It should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle. 
Mr. [redacted] can be assured that his subscriptions have been
cancelled.  Also, Mr. [redacted] may
continue to receive one or two more issues of his magazines since they were in
process at the time of cancellation.  He
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 21, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an
order for [redacted], when she accepted our promotional offer, which was
presented by [redacted]. The offer provided that her subscription would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. Prior to any billing event,
a notice would be mailed to her reminding her of the upcoming billing, the
amount that would be charged and the date by which to cancel to avoid being
charged. In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
On October 19, 2015, Ms. [redacted] contacted our
automated customer service line and cancelled her subscription to [redacted]. Please note Ms. [redacted] was not
charged for her subscription.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments. In addition, we added Ms. [redacted] to our purged customer list. We have
also requested
to have Ms. [redacted]’ name to be removed from our promotional mailing lists.
Despite multiple searches, we regret that we cannot locate any other orders in our system with the information provided in her complaint. If Ms.
[redacted] can provide us with additional information regarding her magazine
subscription, it would help us locate her account.  We request that she forward to us the
magazine title and the billing descriptors (alpha-numeric codes beginning with
“[redacted]”, “[redacted]” or “[redacted]”) next to the entries on her statement, which would allow
us to identify the transactions and any other name or address that the
subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 6, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented online by [redacted]. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On January 25, 2015, [redacted] contacted our service center via our online website and placed her subscriptions to [redacted], [redacted], [redacted] and [redacted], on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.
Upon receipt of your correspondence on February 4, 2015, we cancelled [redacted]’s subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in the amount of $152.00 to her account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’s name removed from our promotional mailing lists.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
[redacted]