CottageCare

May 3, 2017     [redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer: [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] following a purchase she made at [redacted].  The offer allowed her to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.   [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.    On April 28, 2017, [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] generating a full refund in the amount of $14.00 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that all of her subscriptions have been cancelled and all charges refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

July 26, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  T[redacted]
 
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer T[redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by The [redacted] The offer allowed him to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, his subscriptions would continue automatically following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On July 18, 2016, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a full refund in the total amount of $24.00 back to his account.
Our company does not handle the billing for The [redacted], Inc. orders. We took the liberty of contacting The [redacted], Inc. and they confirmed [redacted] had two charges for $24.00 under different names but with the same credit card. We have confirmed one charge was previously refunded on July 18, 2016. We researched this further and confirmed [redacted]’s account was refunded for the second charge of $24.00 on July 20, 2016.
 
If [redacted] is not showing these refunds posted to his account, he may email Daisy K[redacted] who is the Manager of Customer Support at The [redacted], Inc. at [redacted].
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

December 8, 2016  
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]




[redacted]     Dear Ms. [redacted]:    ...

I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that Ms. [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted].  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  Prior to any billing event, a notice would be mailed to Ms. [redacted] reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  On October 13, 2016, Ms. [redacted] contacted our customer service center via our online website and stated she had just cancelled her subscription to [redacted], and had not received the last two issues of [redacted]. In response, we sent an email to Ms. [redacted] to confirm her cancellation and confirmed her account was not charged was the subscription.   Ms. [redacted] can be assured that her subscription to [redacted] has been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Thhese guys are real sleaze [redacted]. I had no intention of renewing through a magazine reseller. The used The Magazine's name to link to their web site. The page was made to look like I was dealing with the magazine until I placed the order. Then their name popped up offering other magazines. They have an onine cancellation procedure that generated auto emails that said they were working on it Several days and I have not heard from themThey have no phone number you can use. They charged my credit card but did not forward the order to the magazine. I called them and checked. I am in limbo and can only contest the charge through my credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please understand that billing notices and correspondence after the trial period were never received. Had information regarding amounts and frequency of payments been received the magazine subscriptions would never have been renewed and extended this long. The refund is greatly appreciated and will be acknowledged when it has in fact been received. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I don't know if the company cares or not, but I never received anything in the mail about being billed for this. When I signed up for the magazine I never saw anything about auto renewal. Thank you for resolving this. 
Sincerely,
[redacted]

January 11, 2015
Roman">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order for [redacted] Leisure, and [redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the subscription charges were
posted to her account.
Upon receipt of your correspondence on December 31,
2015, we cancelled Ms. [redacted]’s subscriptions to [redacted] generating
a full refund in the amount of $83.00 to her account.  It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have
been cancelled and all charges refunded to her account.  Also, Ms. [redacted] may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

May 8, 2014
 
[redacted]
Revdex.com,
Inc.
94 South Turnpike Road
Wallingford, CT  06492
 
 
 
            Re:      Complaint
Case #: 




[redacted]



                        Consumer: 
[redacted]
 
 
Dear Ms. [redacted]:
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that Ms. Hunter
Jurlina placed an ordered for [redacted] and
[redacted], when she accepted our
promotional offer, which was presented by [redacted] after she had completed a
survey following an online purchase. This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On April 23, 2014, Ms. [redacted] contacted our customer service
center and cancelled her subscriptions to [redacted],
[redacted] and [redacted], generating a refund for unserved issues in the total amount of $151.97
to her account. 
Ms. [redacted] contacted our customer service center again on April 29, 2014 and
requested the reimbursement of her overdraft fees. Although it is not our
standard practice to reimbursement these fees, we determined that our charges
caused three of the overdrafts, therefore we did honor her request. We have
checked our billing system and have confirmed that Ms. [redacted]’s refund of $105.00 was issued to her account. She may provide her bank with the
following reference number to confirm that our refund was processed.

[redacted]


Upon receipt of your correspondence, on May 5, 2014,
we issued the remaining balance on Ms. [redacted]’s subscriptions in the
total amount of $10.03. It should be noted, however, that banks direct us to
ask customers to allow one or two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very important to
us and we take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
 
Sincerely yours,
[redacted]
Manager, Customer Service

Complaint: [redacted]
Please check under name [redacted]
Subscriptions for [redacted]

November 11, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I
write in response to the inquiry registered with your office by consumer [redacted].
We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his
magazine subscriptions, and have attempted to resolve his concerns.
As previously stated, Mr. [redacted]’s subscriptions to
[redacted] and [redacted] were previously cancelled
and a full refund in the total amount of $41.00
was issued to his account.
We have
checked our billing systems and
confirmed that Mr. [redacted]’s refunds were posted to his account on September
24, 2015 and September 29, 2015. If Mr. [redacted] is still not showing these
refunds, he may contact our customer service center directly at ###-###-####. One of our representatives will be happy to
assist him. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

October 21, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an
order for [redacted], when she accepted our promotional offer, which was
presented by [redacted]. The offer provided that her subscription would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. Prior to any billing event,
a notice would be mailed to her reminding her of the upcoming billing, the
amount that would be charged and the date by which to cancel to avoid being
charged. In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
On October 19, 2015, Ms. [redacted] contacted our
automated customer service line and cancelled her subscription to [redacted]. Please note Ms. [redacted] was not
charged for her subscription.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments. In addition, we added Ms. [redacted] to our purged customer list. We have
also requested
to have Ms. [redacted]’ name to be removed from our promotional mailing lists.
Despite multiple searches, we regret that we cannot locate any other orders in our system with the information provided in her complaint. If Ms.
[redacted] can provide us with additional information regarding her magazine
subscription, it would help us locate her account.  We request that she forward to us the
magazine title and the billing descriptors (alpha-numeric codes beginning with
“[redacted]”, “[redacted]” or “[redacted]”) next to the entries on her statement, which would allow
us to identify the transactions and any other name or address that the
subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

February 2, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the
name of [redacted] for [redacted] following a purchase she made at a [redacted]. The offer allowed her to choose from a selection of
magazines and receive the first 60 days of a 14-month subscription without
charge.  After the trial period,
her subscriptions would continue automatically and be charged semi-annually to
the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free
customer service number, which is provided on our renewal notice and also on
the customer’s billing statement with each charge.
[redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keep. Customers are also informed that the credit or
debit card number provided for their purchase will be forwarded to us for
processing the magazine orders.
On January 11, 2016, [redacted] contacted our automated customer service line and
cancelled her subscription to Sports
[redacted] Please note, [redacted] was not charged for this subscription.
[redacted] contacted our
automated customer service line on January 27, 2016, and cancelled her
subscriptions to [redacted] Please note, [redacted]
was not charged for these subscriptions.
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]
name be removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

After realizing that I had just provided my credit card number, I noticed an open-ended charge authorization for the subsequent years of subscriptions. When I called to cancel after the first year, I was met with an automated voice that looped me around never having found my account.

October 21, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an
order for [redacted], when she accepted our promotional offer, which was
presented by [redacted]. The offer provided that her subscription would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel. Prior to any billing event,
a notice would be mailed to her reminding her of the upcoming billing, the
amount that would be charged and the date by which to cancel to avoid being
charged. In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
On October 19, 2015, Ms. [redacted] contacted our
automated customer service line and cancelled her subscription to [redacted]. Please note Ms. [redacted] was not
charged for her subscription.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments. In addition, we added Ms. [redacted] to our purged customer list. We have
also requested
to have Ms. [redacted]’ name to be removed from our promotional mailing lists.
Despite multiple searches, we regret that we cannot locate any other orders in our system with the information provided in her complaint. If Ms.
[redacted] can provide us with additional information regarding her magazine
subscription, it would help us locate her account.  We request that she forward to us the
magazine title and the billing descriptors (alpha-numeric codes beginning with
“[redacted]”, “[redacted]” or “[redacted]”) next to the entries on her statement, which would allow
us to identify the transactions and any other name or address that the
subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 10, 2016 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]




[redacted]  Dear Ms. [redacted]:    I...

write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.  Our records show that Ms. [redacted] ordered [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 per title.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. On December 30, 2016, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a refund for unserved issues in the total amount of $134.56 to her account. Upon receipt of your correspondence on January 2, 2017, we issued the remaining refund for her balance on her subscriptions in the amount of $17.44. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.Ms. [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded to her account.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments. We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

I was tricked with ambiguous language on the web based offer. The web site asks you for a survey and then they force you to select at least SEVEN magazines. Then they ask you for a credit card to pay $2.00 per year. Then you it sends you an email that will bill you for $2.00 per issue of each of the 7 magazines, which translates to more than the subscription prices. Then I replied to the email and I got no reply. I also tried to use their site to cancel all 7 orders but the website will not allow you to cancel because it keeps saying that I have more than one order. The site seems to be designed to discourage you from using it. I have over 25 years experience in IT consulting and I have never seen a website this poor since the early 1990's. This company is clearly a SCAM corporation designed to trick people into getting lots of magazines for a small processing fee and then charging the people hundreds of $2.00 charges.

[redacted]
[redacted]
[redacted]
size="3" face="Times New Roman">
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted] [redacted] when she accepted our
promotional offer, which was presented by The [redacted], Inc.  The offer allowed her to choose from a selection of magazines and
receive the first 90 days of a 15-month subscription without being
charged.  After the trial period, her
subscription would continue automatically following the initial term and
that the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from [redacted] that she wished to cancel her
subscription at the end of her trial period, the annual subscription charges were
posted to her account.
On January 5, 2016, [redacted] contacted our service center
via our online website and cancelled her subscription to [redacted] [redacted], generating a full refund in the amount of
$39.00 to her account.
[redacted] can be assured that her subscription has been cancelled.  Also, [redacted] may continue to receive one or
two more issues of her magazine since it was in process at the time of
cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted] p.s.   We will be checking our [redacted] bill to make sure the $45 is credited to our account.  I still maintain that I did not ask for a renewal from this magazine subscription company.  My magazine is good through October 2019.   There was no reason for me to do this.  They got my credit card number from [redacted] and automatically renewed my subscription at a much larger rate than is normal.   They are not going to admit to that.