CottageCare

How in the world can this place be a Revdex.com accredited business when you order a magazine subscription as a gift and one year later they put a $33 charge on your debit card to continue the subscription? This is inexcusable and nowhere do they say they will use your card in a year to auto renew a gift subscription. What a scam. They should shut these people down for unauthorized use of a debit card!

March 30, 2016

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear [redacted]    
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that [redacted] placed an
order for Afar, Entertainment Weekly, Rachael Ray Every Day, and Stylewatch,
when she accepted our promotional offer, which was presented by Bizrate
after she had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account. 
On March 26, 2016, [redacted] contacted our automated customer service line and
placed her subscriptions to [redacted] on
“do not renew” status. This would allow her to continue receiving the issues in
her current term, however at the end of the term, her subscriptions would not
renew nor would she be charged for any renewal fees. During that same inquiry, [redacted] accepted a “more time” offer that was extended for
her subscription to [redacted] This would allow her to
continue to receive her subscription for an additional two months.  If, at the end of that period, she decided to
cancel the subscription, she would still be entitled to receive a full refund
of the renewal charge.
Upon receipt of your correspondence on March 29,
2016, we cancelled [redacted]’ subscriptions to [redacted], and [redacted] generating a full refund in
the amount of $168.00 to her account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that all of her
subscriptions have been cancelled.  Also,
[redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 29, 2016

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an
order for [redacted] [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted]
that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On March 8, 2016, [redacted] contacted our customer service center
and cancelled her subscriptions to [redacted] [redacted], generating a refund
reflecting the value of unserved issues in the amount of $47.92 to her account.
[redacted] contacted our customer service center again on March 22,
2016 and requested the remaining refund for her subscriptions to [redacted] [redacted] Her request
was honored and we issued the refund back to her account in the amount of
$27.58.
On March 28, 2016, [redacted] contacted our customer service center
again and requested the refund for the previous year her subscriptions to [redacted] [redacted]. Her request
was honored and we issued the refund back in the amount of $65.50 back to her
account. It should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that all of her
subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with our compliments.
Despite multiple searches, we regret that we cannot
locate any other charges in our
system with the information provided in [redacted]’s complaint.  If she can provide us with additional
information regarding her magazine subscriptions, it would help us locate the
charges. We request that she forward to us the billing descriptors
(alpha-numeric codes beginning with “TME”, “TWX” or “NSS”) next to the entries
on her statement, which would allow us to identify the transactions and any
other name or address that the subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
I would rather have an e-mail address to send copy of my bank charges.
ALSO: I still should have a current subscription to [redacted] that I purchased in July 2016 through this company.  It should run from Dec 2016 to Nov 2017 as it was to be added to the end of the subscription I already had from Nov 2015. What is the status of that subscription?
Sincerely,
[redacted]

January 28, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
M[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our
records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The  offer also provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
When we did not hear from [redacted] that she wished to cancel her
subscriptions at the end of her first term, the annual charges were posted to
her account.
On December 21, 2015 and December 22, 2015, [redacted] contacted our automated customer service line and accepted a “more time”
offer that was extended for her subscription to [redacted] This would allow her to continue to receive her subscriptions for an
additional two months.  If, at the end of
that period, she decided to cancel her subscriptions, she would still be
entitled to receive a full refund of the renewal charge.
[redacted] contacted our customer service
center via our online website on December 24, 2015, and cancelled her
subscriptions to [redacted] and [redacted], generating a full refund
to her account in the amount of $39.00. It should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that her
subscriptions have been cancelled.  Also,
[redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  From the breakdown I am receiving a full refund.  I can assure you that there was no postcard or notice of the upcoming charges that were applied to my credit card and there was no response to my three emails nor a telephone number on the website to contact to cancel the subscriptions.  I am satisfied with the outcome but it was unfortunate and a waste of time.  Thank you Revdex.com for helping resolve this frustrating situation
Sincerely,
[redacted]

March 15, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted] when she completed a survey to receive free business
publications through [redacted]. This offer allowed her to receive a
one-year subscription as part of the [redacted] registration process.
On March 8, 2016, [redacted] contacted our service center
via our online website and cancelled her subscription to [redacted]. Please note, her account was not charged for
this subscription.
[redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazine
since it was in process at the time of cancellation. She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

June 29, 2016  [redacted]Complaint ConsultantRevdex.com  29 Berlin RoadCromwell, CT 06416    Re: Complaint Case #: [redacted]    ...

                     Consumer:  [redacted]   Dear [redacted]  I write in response to the inquiry registered with your office by consumer [redacted]  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns. Our records show that [redacted] placed an ordered for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   On May 13, 2016, [redacted] contacted our automated customer service center and placed her subscriptions to [redacted] Magazine and [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees. Upon receipt of your correspondence, on June 23, 2016, we cancelled [redacted] subscriptions to [redacted] and [redacted], generating a full refund in amount of $69.50.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

While doing a survey unrelated to magazines I was offered a bonus of 5 magazines at no cost to me. Then I was told that there would be a $2.00 S&H fee so I entered my credit card info. Then I checked my email a little later just to find out that I was being billed almost $200.00 for the magazines. When I went to cancel my order it was difficult at best to cancel them. I was only able to cancel 3 of them. I still have a balance of $8.00 (I think) because I'm not really sure that they cancelled them. They gave no phone number to call for customer service, only a web site that I tried to cancel them on. I have no idea how to reach a person to cancel the whole order and am afraid that I am going to have all the money taken out of my bank. I need this fixed now!

January 18, 2016
Roman">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which
was presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her
first term, the annual subscription charges were posted to her account.
On January
12, 2016, [redacted] contacted our automated customer service line and
cancelled her subscriptions to [redacted], generating a full refund in amount of $61.67 to
her account. 
Upon receipt of your
correspondence, on January 15, 2016, we issued the remaining refund for her
balance on her subscriptions in the amount of $83.88. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled. Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

June 9, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer
[redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve
her concerns.
 
Our records show that we received an order in the name of [redacted] for [redacted],
when she accepted our promotional offer, which was
presented online by Reserve America White Label. The offer allowed her to choose from a
selection of magazines and receive the first 90 days of a 15-month subscription
without being charged.  After the trial
period, her subscription would continue automatically and that the same credit
card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account.
 
Upon receipt of your correspondence on July 8, 2015, we cancelled Ms. [redacted] subscription
to [redacted], generating a full refund in the
amount of $39.00 back to her account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. 
 
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at ([redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

March 3, 2016
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
Ms. Shea:    
I
write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced
regarding his magazine subscriptions, and have
attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by
Bizrate after he had completed a survey following an online purchase. This
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his account. 
On March 1, 2016, [redacted] contacted our customer service
center and cancelled his subscriptions to [redacted], generating
a refund reflecting the value of unserved issues in the amount of $73.79 to his
account.
Upon receipt of your correspondence, on March 2,
2016, we issued the remaining balance on [redacted]’s subscriptions t[redacted] totaling $19.21. It
should be noted, however, that banks direct us to ask customers to allow one or
two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
It is never our intention to mislead our customers and we
sincerely regret that [redacted] was unhappy with his
experience.  Synapse takes great pride in
its promotional materials and believes that they impart to the consumer all
information necessary to make an informed purchasing decision.  We also take great strides to ensure that our
marketing practices comply with all applicable laws and industry guidelines
and, in many instances, seek to exceed such requirements.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 10, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our records show that Ms. [redacted] placed an order
for [redacted], when she accepted our promotional offer, which was
presented online by [redacted]. The offer allowed her to
choose from a selection of magazines and receive the first 90 days of a
15-month subscription without being charged. 
After the trial period, her subscriptions would continue automatically
and that the same credit card would be charged if she did not call us to
cancel.  Prior to any billing event, a
notice would be mailed to her reminding her of the upcoming billing, the amount
that would be charged and the date by which to cancel to avoid being charged.
When we
did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the
end of her trial period, the annual subscription charges were posted to her
account. 
On August
4, 2015, Ms. [redacted] contacted our customer service
center  cancelled her subscriptions to [redacted] generating a refund reflecting
the value of unserved issues in the amount of $101.75 to her account.
Upon receipt of your correspondence, on August 5,
2015, we issued the remaining refund to Ms. [redacted] account for her subscriptions in the amount of $9.25.
It should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
 
 
Ms. [redacted] can be assured that her subscriptions have been
cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
We apologize for any
inconvenience Ms. [redacted] may have experienced in her attempts to cancel her
subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However,  the original  September order was not a "trial subscription".  The site did not say it was a trial.  It took from September to December to get the subscription to the publisher.  Why was I told it would be posted to my account within 24 hours.  With computers it can be posted.  I was able to review my account and discover their posting.  I want to thank you as I believe I would not have receive a refund within a timely fashion without your help.   Thank you!!!!
Sincerely,
[redacted]

April 6, 2017  [redacted]
[redacted]


[redacted]




[redacted]
 Dear [redacted]  I write in response to the...

inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.  Our records show that [redacted] placed an order for The [redacted] through our program when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription. Unfortunately, [redacted] order for The [redacted] was unable to be processed due to contract quantity limits. A postcard notification was mailed to [redacted] advising him that we were unable to fulfill the order. We took the liberty of contacting [redacted] and requested to have [redacted] account reimbursed for the 3200 miles. They have confirmed that there are no deductions for this order.On March 6, 2017, [redacted] placed a new order for The [redacted] through our program when he accepted our promotional offer, which was presented by [redacted].  We have confirmed he should begin to receive his selection in within six to ten weeks.If [redacted] still does not receive any issues to his subscription, I would request that he please contact our customer service center directly at ###-###-####. One of our representatives will be happy to assist him.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

Poor service, manipulative and deceptive business practices.
They fail to honor their agreement to notify customers before renewing magazine subscriptions and charging fees.
Customer service is non existent; an automated operator is the only contact available. Language employed by this company regarding contracts, renewals, cancellations, and subscriptions is purposefully deceptive and unethical.
When canceling customers are intentionally lead to believe they will not receive a refund without first renewing their subscription under a promotional offer.

August 1, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]

 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 each.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscription, the annual subscription charges were posted to her account.
 
On February 15, 2016, [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current term; however no renewal would be processed.
 
Upon receipt of your correspondence, on July 25, 2016, we cancelled [redacted] subscription to [redacted] generating a full refund in the total amount of $69.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscription has been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

January 27, 2015
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: 10411548
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] ordered Cosmopolitan, Entertainment Weekly and Rolling Stone, following a purchase she made at a Transworld Entertainment store. The offer allowed her to choose up to three titles from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged to the same credit card used for her Transworld Entertainment transaction, unless she called our toll-free customer service number to cancel. Prior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
 
Transworld Entertainment sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders. 
 
On July 18, 2014, [redacted] contacted our automated customer service center line, and cancelled her subscriptions to Cosmopolitan, Entertainment Weekly and Rolling Stone. Please note, her account was not charged for these subscriptions. During this inquiry, [redacted] also accepted a new offer to receive Cosmopolitan, at a low promotional rate of $2.00 for 6 issues. Following the promotional term, her subscription would continue and the same terms and conditions would follow as the original order.
[redacted] contacted our customer service center on January 14, 2015, and cancelled her subscription to Cosmopolitan, generating a full refund in the total amount of $47.00 to her account. 
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name removed from our promotional mailing lists.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 4, 2016

size="3">
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was
presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual charges
were posted to her account.
On February 19, 2015, [redacted] contacted our
customer service center and cancelled her subscription to [redacted] generating a full refund in the amount of $2.00 to her
account.
[redacted] contacted our automated customer
service line on January 22, 2016, and cancelled her subscription to [redacted], generating a full refund in
the total amount of $38.00 to her account. 
On January 25, 2016, [redacted] contacted our
customer service via our online website and cancelled her subscriptions to [redacted] & [redacted] generating a
refund reflecting the value of unserved issues in the total amount of $67.83 to
her account.
Upon receipt of your correspondence, on February 4, 2016, we have
issued the remaining refunds for her subscriptions in the amount of $6.17 to
her account. It should be noted that banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that her subscriptions have
been cancelled.  Also, [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments. In addition, we have added [redacted] to
our purged customer list. We have also requested to have [redacted] name to be
removed from our promotional mailing lists.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 18, 2016
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed an order
for [redacted] when she accepted our
promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00.  The offer provided that her subscription
would automatically continue following the initial term and that the same
credit card would be charged if she did not call us to cancel. In addition, it
is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge. 
When we did not hear from Ms. [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual
subscription charges were posted to her account.
On July 1, 2015, Ms. [redacted] contacted our customer
service center and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue
receiving the issues in the current term, however at the end of the term, her
subscription would not renew nor would she be charged for any renewal fees.
Upon receipt of your correspondence on January 13,
2016, we cancelled Ms. [redacted]’s subscription to [redacted] generating a full refund in the amount of $68.00 to her
account.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
We have
checked our billing system and have also confirmed that Ms. [redacted]’s refund totaling $68.00 was issued
to her account. She may provide her bank with the
following reference number to confirm that our refund was processed
([redacted]). If Ms.
[redacted] is still not showing this refund posted to her account, she may
contact our customer service center directly at ###-###-####. One of our
representatives will be happy to assist her.
Ms. [redacted] can be assured that her subscription has been
cancelled.  Also, Ms. [redacted] may continue
to receive one or two more issues of her magazine since it was in process at
the time of cancellation.  She may keep
these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service