CottageCare

April 21, 2016
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint
Case...

#:  [redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine
subscriptions, and have attempted to resolve her concerns.
Our
records show that [redacted] placed an order for [redacted], when
she accepted an offer which was presented
to her following a telephone transaction with [redacted].  The offer allowed her to receive the first 90
days of a 15-month magazine subscription at no cost.  At the end of the trial period, the
subscriptions would automatically continue unless she notified us that she
wished to cancel by calling our toll-free customer service number. In addition,
it is our policy that customers who wish to cancel may do so at any time by
calling our toll-free customer service number, which is provided on our renewal
notice and also on the customer’s billing statement with each charge.
On October 22, 2013, [redacted] contacted our automated
customer service center and cancelled her subscription to [redacted]. Please note, [redacted] was not charged for this
subscription.
On May 4, 2014, we could not obtain authorization on
[redacted]’s credit card for her
subscription [redacted], which resulted in her order being cancelled.
[redacted] contacted our automated customer service line on
December 21, 2015, and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current term, however no renewal would be processed.
On April 18, 2016, [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating a refund reflecting the
value of unserved issues in the amount of $28.58 to her account.
Upon
receipt of your correspondence, on April 20, 2016, we issued the remaining
balance on [redacted]’s subscription
totaling $20.42. It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled.  Also, [redacted] may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 4, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As
previously stated, we sincerely apologize that Ms. [redacted] did not receive her renewal postcard. Our records confirm this was
mailed to her on March 29, 2015.
 
In addition, we have checked our billing system and have confirmed Ms. [redacted] refund in the total amount of $121.00 was issued to her account
on July 28, 2015. She may provide her bank with the following reference number
to confirm that our refund was processed ([redacted]).
 
If Ms. [redacted] is still
not showing this refund posted to her account, she may contact our customer
service center directly at [redacted]. One of our representatives will be
happy to assist her.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

July 27, 2017     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by Bizrate  after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account.   On June 26, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a refund reflecting the value of unserved issues in the amount of $98.76 to his account.   [redacted] contacted our automated customer service line on July 18, 2017, and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees.   Upon receipt of your correspondence on July 19, 2017, we cancelled [redacted]’s subscription to [redacted], generating a full refund to his account in the amount of $103.00. In addition, we also issued the remaining balance on [redacted]’s subscriptions to Outdoor Photographer, Vogue and GQ, totaling $9.24. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled and all renewal charges refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

March 3, 2015
 
 [redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by[redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On February 26, 2015, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees.
During that same inquiry, [redacted] cancelled her subscription to [redacted], generating a full refund in the total amount of $33.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] may continue to receive one or two more issues of this magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted] name removed from our promotional mailing lists.
 
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

September 21, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
The offer was first presented to Mr. [redacted] via a pop
up window, which stated he could claim a value of up to $100.00 when he
completes a survey.  Once he clicked on
this pop up window, he was brought to the [redacted] survey page.  It is stated at the top of the page that “as
a thank you for completing the survey regarding your shopping experience, you
will receive a thank you valued at up to $100.00 – up to four of your favorite
magazines…”
 
After completing the short survey, additional
information about the magazine offer is provided by the submit button,
including that this offer allows customers to receive the first term of
their magazine selections for a one time nominal fee of $2.00 for each
subscription.
 
As a one-time courtesy, if
Mr. [redacted] can confirm which magazine subscriptions he would like to order, we
will place a complimentary order for him immediately.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service









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September 17, 2015

size="3">
 
 
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms.[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by
[redacted].  This offer allowed her to receive
the first 90 days of her subscription risk free. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
 
When we
did not hear from Ms. [redacted] that she
wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to
her account.
On September 11, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating a full refund in the total amount of $45.00 to her
account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been
cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
There are multiple inaccuracies in David's statement, but if I receive the subscriptions I was promised in his response, I will accept his resolution. For example, a second order was not placed and no postcard was received.
Sincerely,
[redacted]

April 27, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that renewal postcard was mailed to her on February 15, 2015. We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On April 17, 2015, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a refund for unserved issues in the total amount of $123.71 to her account. 
 
Upon receipt of your correspondence, on April 24, 2015, we processed a refund for the remaining balance for her subscriptions in the amount of $16.29. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representative.  We have listened to the call and feedback has already been provided to the representative and their superiors.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 3, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] Airlines.  The offer allowed her to receive one term of her magazine selections for a points paid subscription.
[redacted] contacted our customer service center on September 21, 2014, and requested to cancel her subscriptions to [redacted]. Her request was honored and we took the liberty of contacting [redacted] Airlines and requested to have [redacted]’s account reimbursed for the 2000 miles. They have honored our request and her miles have been added back into her account.
In addition, [redacted] Airlines confirmed they received [redacted]’s order on September 21, 2014, and therefore her expiration date was extended until March 31, 2016. [redacted] Airlines has also confirmed [redacted] now has 25,435 miles available in her account.  
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

March 6, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: 10509586
 
 
                     Consumer:  Thomas Freed
 
 
Dear Ms. Goodwin:  
 
I write in response to the inquiry registered with your office by consumer Thomas Freed.  We genuinely regret the inconvenience that Mr. Freed experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. Freed placed two orders with our company, when he accepted our promotional offer, which was presented by Freebizmag.com. The first order was placed for Instyle, Cosmopolitan and Entertainment Weekly. The second order was placed for Instyle, Sports Illustrated and Entertainment Weekly.  Both offers allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
Upon receipt of your correspondence on March 3, 2015, we placed Mr. Freed’s subscriptions to Instyle, Sports Illustrated and Entertainment Weekly on “do not renew” status.  This would allow him to continue receiving the issues in his current paid term, however no renewal would be processed.
In addition, we cancelled Mr. Freed’s subscriptions to Instyle, Cosmopolitan and Entertainment Weekly, generating a full refund in the amount of $148.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.  Also, Mr. Freed may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at (203) 391-0630.
 
 
Sincerely yours,
 
David Korbusieski
Manager, Customer Service

February 3, 2016
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the name o[redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase.  This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account.
Upon receipt of your correspondence on February 2, 2016, we
cancelled [redacted] subscription to [redacted], generating a full refund of the amount charged of $16.50 to her
account. It should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

June 14, 2016     [redacted] Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]       Dear Ms. Shea:     I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted].com. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On May 27, 2016, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.   [redacted] contacted our customer service center via on June 8, 2016 and requested to cancel her subscriptions to [redacted]. Her request was honored and a refund was processed reflecting the value of unserved issues in the amount of $64.97 to her account.   Upon receipt of your correspondence on June 9, 2016, we issued the remaining refund for [redacted]’s balance on [redacted], in the amount of $10.30. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because: The response from Synapse is incorrect. The company refunded all of our money, as they should have, because it was taken without permission. Where are these so called "terms and conditions"? Where are they in the sign up process? No where. I know that I am not alone in my experience with this company as there are numerous complaints here as well as on other sites around the web.  Synapse, if you would be up front and honest, and provide your terms and conditions in the sign up process then perhaps this company would have so many complaints.  Have some integrity and be open and honest.
,
[redacted]

December 4, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that we received an order in the name of [redacted] for [redacted] and [redacted], when he accepted our promotional offer, which was presented
by [redacted], after he had completed a survey following an online purchase. This
offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any [redacted] by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Mr.
[redacted] reminding him of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged.  We have checked our records and found that
renewal postcard was mailed to him on September 28, 2015. We apologize if he
did not receive this postcard, as these are mailed to our customer’s as a
reminder of future billing events.
On
December 2, 2015, Mr. [redacted] contacted
our customer service center via our online website and placed his subscriptions
to [redacted] and [redacted]
on “do not renew” status. This would allow him to continue
receiving the remaining issues in his current paid term, however, at the end of
his term his subscription would not renew, nor would he be charged any renewal
fees. During that same inquiry, Mr.
[redacted] cancelled his subscriptions to [redacted] and [redacted], generating a refund to his account reflecting the value of
unserved issues in the amount of $68.49 to his account.
Upon receipt of your correspondence on December 2, 2015, we issued
the remaining refund for his subscriptions to [redacted] and [redacted] in the amount of $6.51. It should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been
cancelled.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines
since they were in process at the [redacted] of cancellation. He may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

July 7, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted] Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
 
 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted]  The offer allowed her to receive one term of her magazine selections for a points paid subscription.
On April 26, 2016, [redacted] contacted our customer service center and requested the status of the subscription to [redacted]. We took the liberty of contacting the publisher and they confirmed there were no delivery problems. Her subscription was due to start with March 30, 2016 issue. Her subscription was extended and credited for the missed issues.
 
[redacted] contacted our customer service center again on June 21, 2016, and requested to cancel her subscription to [redacted] Her request was honored.
 
Upon receipt of your correspondence on July 7, 2016, we took the liberty of contacting [redacted] and requested to have [redacted] account reimbursed for the 3200 miles. They have honored our request and her miles have been added back into her account. It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account.
 
[redacted] has also confirmed that [redacted] now has 9,001 miles available in her account. Her miles are set to expire on August 31, 2017.
We apologize for the unsatisfactory experience [redacted] had with our customer service representatives. We have listened to the calls and feedback has already been provided to the representatives and their superiors. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service
 
Tell us why here...

From: [redacted]] Sent: Tuesday, August 30, 2016 10:45 AM To: [redacted] Subject: R[redacted]   [redacted] Got two magazines.  Fair enough. Thanks

June 1, 2017        Re: Complaint Case #: [redacted]                          Consumer:  [redacted]     Dear      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with his experience.  Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision.  We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements. We apologize for the unsatisfactory experience [redacted] had with our company. His comments have been forwarded to the department responsible for our marketing materials and will be used in future evaluations.   Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

February 15, 2016

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            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding his magazine subscriptions,
and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was
presented by Bizrate after he had completed a survey following an online
purchase. This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Mr.
[redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his
account. 
On February 6, 2016, [redacted] contacted our customer service
center via our online website and placed his subscription to [redacted] on
“do not renew” status. This would allow him to continue receiving the issues in
the current term, however at the end of the term, his subscription would not
renew nor would he be charged for any renewal fees.
Upon receipt of your correspondence on February 15,
2016, we cancelled [redacted]’s subscription to [redacted] generating a full refund in
the amount of $97.00 to his account, which includes the previous year’s
charges.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscription has been
cancelled. Also, [redacted] may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation. He may keep these with our compliments.
We apologize for the unsatisfactory experience [redacted] had with our customer service representative.  We have listened to the call and feedback has
already been provided to the representative and their superiors. Please be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:  I  asked to cancel the subscription in December 2015, but the company instead logged in "do not renew".  This is my complaint (which has not been addressed).  I am simply asking for the company to make the correction and provide me with the full refund.  Of course, I do not have an audio recording of that phone conversation... but am sure that at the time I called, I did NOT wish to continue receiving the magazine.  
Sincerely,
[redacted]