CottageCare

Yesterday I ordered the four magazine subscriptions that were offered with the $2 processing fee. I didn't realize that the $2 fee was for each subscription until I looked at the email reflecting my order. $8 is still an awesome deal for the subscriptions, but nowhere in the offer did it say $2 per subscription, which I felt was kind of sneaky. I would have kept them but for the subsequent offer. What really got me upset was that they also offered 6 months of 3 additional magazines. This is probably my fault for not reading carefully, but those magazines were offered at what looked like full price and I was thinking I would pay an additional $2 processing fee. The kicker is that I never hit the button to commit to that second order. After picking my three additional magazines and continuing to the next page, I realized that I didn't know the terms of this second offer so I actually backed out of that page to go back to the previous page, which was the offer page where I had selected the three additional subscriptions. It didn't take me to that page. It took me all the way to the first page where I selected my first four $2 subscriptions. This is when I went to my email and found out that not only were they charging me $2 per subscription for the first four, but they processed the last three at full price even thought I never committed to the order. The email said to wait 24 hours for the order to show up in their computer system, so the first thing this morning I immediately went to the website looking for a phone number to cancel the entire order. However, there was no phone number to call, which is a big red flag to me. All I could do was cancel online. I went through the process of finding my order to cancel the magazine subscriptions only to find out that I have to do them one at a time. This wasn't too bad but they ask questions to make sure you want to cancel and some of them are posed in a way that if you press "yes" thinking you’re cancelling, the question is really asking if you want to continue with the subscription. They didn't pose the same set of "are you sure" questions for each subscription either. It looked like there were two different sets of questions that were asked. I read them very carefully but later found out that I had only cancelled three of the first four $2 subscriptions. With the last of the first four subscriptions, all I did was cancel the subscription renewal, which happened to be the first subscription that I tried to cancel. I guess it took me a minute to catch on to their trick questions. This brings my main issue. I wasn't given the option of cancelling the three subsequent subsciptions that were offered at full price. When I was cancelling the first four subscriptions, I had to choose from a drop down menu with my subscription choices; however I was only given a choice of those first four subscriptions. The last three, more expensive, subscriptions were not on the drop down menu. I found the phone number on the Revdex.com website and when I called, I spoke with a very polite customer service rep named Donna. She cancelled my subscriptions without trying to persuade me to keep them, which I really appreciate. She is who informed me that I had actually only successfully cancelled three and not four subscriptions. I had a very negative experience with ordering and cancelling those subscriptions until I spoke with Donna. I have read the other customer reviews and responses from Synapse Group, Inc. The company says that they strive to keep customers happy. I think they are failing somewhat in that department because they are not completely honest about costs and make it too difficult to cancel subscriptions. I admit that I may have overlooked where they stated that the last three subscriptions were going to cost full price. But, like I said before, they should have mentioned the processing fee of $2 is actually $2 per subscription. I know it’s not a lot of money, but it’s not about the money, it’s about the perception of trickery. They also need to make sure there is a phone number for customers to call instead of having to do everything online. I shouldn't have had to hunt for the phone number. If I hadn't found the phone number on the Revdex.com website, I would still be trying to figure out a way to cancel those last three subscriptions. Why weren’t they listed in the drop down menu in the first place? Why isn't a phone number listed on the website? If I had had more of a positive experience in trying to cancel subscriptions, I may have kept (or been persuaded to keep) the first four subscriptions since it was such a great deal. But, feeling like I had been tricked and cheated, I didn't want to have any further dealings with this company, especially since I wasn't planning on continuing the subscription after the 1 year trial period. I figured cancellation would probably be just as, if not more difficult. Customer service is awesome, which is the only reason for the neutral rating, otherwise it would definitely be negative.

From: [redacted]] Sent: Tuesday, August 30, 2016 10:45 AM To: [redacted] Subject: R[redacted]   [redacted] Got two magazines.  Fair enough. Thanks

February 3, 2016
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear [redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the name o[redacted] when she accepted our promotional offer, which was presented by
Bizrate after she had completed a survey following an online purchase.  This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her
subscription at the end of her first term, the annual charges were posted to
her account.
Upon receipt of your correspondence on February 2, 2016, we
cancelled [redacted] subscription to [redacted], generating a full refund of the amount charged of $16.50 to her
account. It should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that her subscription has been cancelled. 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 21, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
The offer was first presented to Mr. [redacted] via a pop
up window, which stated he could claim a value of up to $100.00 when he
completes a survey.  Once he clicked on
this pop up window, he was brought to the [redacted] survey page.  It is stated at the top of the page that “as
a thank you for completing the survey regarding your shopping experience, you
will receive a thank you valued at up to $100.00 – up to four of your favorite
magazines…”
 
After completing the short survey, additional
information about the magazine offer is provided by the submit button,
including that this offer allows customers to receive the first term of
their magazine selections for a one time nominal fee of $2.00 for each
subscription.
 
As a one-time courtesy, if
Mr. [redacted] can confirm which magazine subscriptions he would like to order, we
will place a complimentary order for him immediately.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service









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Complaint: [redacted]
I am rejecting this response because:  I  asked to cancel the subscription in December 2015, but the company instead logged in "do not renew".  This is my complaint (which has not been addressed).  I am simply asking for the company to make the correction and provide me with the full refund.  Of course, I do not have an audio recording of that phone conversation... but am sure that at the time I called, I did NOT wish to continue receiving the magazine.  
Sincerely,
[redacted]

January 14, 2016
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by
[redacted] This offer allowed him to receive the first year of issues for
$2.00 per title. The offer also provided that his subscriptions would continue
automatically and be charged to the credit card that was provided when placing
his order, unless he called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge. 
When we did not hear from [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account. 
On January 10, 2016, [redacted] contacted our customer service center via
our online website and placed his subscription to [redacted] on a “do not renew” status.  This would allow him to continue receiving
the remaining issues in his current term, however, at the end of his term, his
subscription would not renew, nor would he be charged any renewal fees. During
that same inquiry, [redacted] cancelled his subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the
total amount of 37.88 to his account.
Upon receipt of your correspondence on January 11,
2016, we cancelled [redacted]’s subscription to [redacted], generating
a full refund in the amount of $33.00 to his account. In addition, we also
issued the remaining refund for the balance on his subscriptions to [redacted] and [redacted] in the amount of $55.12 to his account. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refunds to appear, depending
on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and the
renewal charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We
have also requested
to have [redacted]’s name removed from our promotional mailing lists.
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

March 6, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
           ...

Re:      Complaint Case #: 10509586
 
 
                     Consumer:  Thomas Freed
 
 
Dear Ms. Goodwin:  
 
I write in response to the inquiry registered with your office by consumer Thomas Freed.  We genuinely regret the inconvenience that Mr. Freed experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. Freed placed two orders with our company, when he accepted our promotional offer, which was presented by Freebizmag.com. The first order was placed for Instyle, Cosmopolitan and Entertainment Weekly. The second order was placed for Instyle, Sports Illustrated and Entertainment Weekly.  Both offers allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offers also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
Upon receipt of your correspondence on March 3, 2015, we placed Mr. Freed’s subscriptions to Instyle, Sports Illustrated and Entertainment Weekly on “do not renew” status.  This would allow him to continue receiving the issues in his current paid term, however no renewal would be processed.
In addition, we cancelled Mr. Freed’s subscriptions to Instyle, Cosmopolitan and Entertainment Weekly, generating a full refund in the amount of $148.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.  Also, Mr. Freed may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at (203) 391-0630.
 
 
Sincerely yours,
 
David Korbusieski
Manager, Customer Service

July 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
 
Our
records show that Ms. [redacted] ordered
[redacted], when she accepted our promotional offer, which was
presented online by The [redacted], Inc. The offer allowed her to
choose up to three titles from a selection of magazines and receive the first
90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions
would continue automatically and her account would be charged, unless she
called our toll-free customer service number to cancel. Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged. We apologize if she did not
receive this postcard, as these are mailed to our customer’s as a reminder of
future billing events.
 
We
received notification from Ms. [redacted] bank on July 9, 2014 and July 29, 2014 that
we could not obtain authorization on her credit card for her subscriptions to [redacted] and [redacted], resulting in her orders being cancelled.
 
Upon receipt of your correspondence on July 16, 2015, we cancelled
Ms. [redacted] subscription to [redacted], generating a full refund in
the total amount of $47.00 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all
charges have been refunded. Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

February 15, 2016

size="3">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding his magazine subscriptions,
and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was
presented by Bizrate after he had completed a survey following an online
purchase. This offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from Mr.
[redacted] that he wished to cancel his subscriptions at the
end of his first term, the annual subscription charges were posted to his
account. 
On February 6, 2016, [redacted] contacted our customer service
center via our online website and placed his subscription to [redacted] on
“do not renew” status. This would allow him to continue receiving the issues in
the current term, however at the end of the term, his subscription would not
renew nor would he be charged for any renewal fees.
Upon receipt of your correspondence on February 15,
2016, we cancelled [redacted]’s subscription to [redacted] generating a full refund in
the amount of $97.00 to his account, which includes the previous year’s
charges.  It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscription has been
cancelled. Also, [redacted] may continue to receive one or
two more issues of his magazine since it was in process at the time of
cancellation. He may keep these with our compliments.
We apologize for the unsatisfactory experience [redacted] had with our customer service representative.  We have listened to the call and feedback has
already been provided to the representative and their superiors. Please be
assured that customer satisfaction is very important to us and we take great
care in providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 14, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]





Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted], when she
accepted our promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription.  The offer provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
On January 10, 2016, [redacted] contacted our
service center via our online website and cancelled her subscriptions to [redacted], generating a refund in the
amount of $63.41 to her account. It should be noted that banks direct us to ask
customers to allow one to two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions
have been cancelled. Also, [redacted] may continue to receive one or two more
issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because: The response from Synapse is incorrect. The company refunded all of our money, as they should have, because it was taken without permission. Where are these so called "terms and conditions"? Where are they in the sign up process? No where. I know that I am not alone in my experience with this company as there are numerous complaints here as well as on other sites around the web.  Synapse, if you would be up front and honest, and provide your terms and conditions in the sign up process then perhaps this company would have so many complaints.  Have some integrity and be open and honest.
,
[redacted]

September 17, 2015

size="3">
 
 
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Ms.[redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by
[redacted].  This offer allowed her to receive
the first 90 days of her subscription risk free. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
 
When we
did not hear from Ms. [redacted] that she
wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to
her account.
On September 11, 2015, Ms. [redacted] contacted our customer service center and cancelled
her subscription to [redacted], generating a full refund in the total amount of $45.00 to her
account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscription has been
cancelled. Also, Ms. [redacted] may continue to receive one or two more issues of
her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This company should have an "F" rating at the Revdex.com. I originally subscribed to 1 year of [redacted] through [redacted] in order to keep my frequent flyer miles from expiring. The introductory offer was for 1 year subscription for $2. There was no mention of ongoing billing, or at what rate. It turns out that they automatically charge your credit card annually at a much higher rate than the actual direct magazine subscription would cost. Subscription rates are $19.95/year from [redacted] and this company has just billed me $37 for it. In previous years, they have billed me $32, then $36, and now $37. They make it difficult to cancel with a full refund, and it is all but impossible to get a live person. If you do manage to get a real person, they are "not authorized" to give you a full refund even though I contacted them within 3 weeks of being charged. If you would like further confirmation of their scamming, check out the following link: [redacted].

August 4, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





            Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
As
previously stated, we sincerely apologize that Ms. [redacted] did not receive her renewal postcard. Our records confirm this was
mailed to her on March 29, 2015.
 
In addition, we have checked our billing system and have confirmed Ms. [redacted] refund in the total amount of $121.00 was issued to her account
on July 28, 2015. She may provide her bank with the following reference number
to confirm that our refund was processed ([redacted]).
 
If Ms. [redacted] is still
not showing this refund posted to her account, she may contact our customer
service center directly at [redacted]. One of our representatives will be
happy to assist her.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

April 27, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
Prior to the billing event, a notice was mailed to Ms. [redacted] reminding her of the upcoming renewal, the renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that renewal postcard was mailed to her on February 15, 2015. We apologize if she did not receive this postcard, as these are mailed to our customers as a reminder of future billing events.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On April 17, 2015, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], generating a refund for unserved issues in the total amount of $123.71 to her account. 
 
Upon receipt of your correspondence, on April 24, 2015, we processed a refund for the remaining balance for her subscriptions in the amount of $16.29. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
We apologize for the unsatisfactory experience Ms. [redacted] had with our customer service representative.  We have listened to the call and feedback has already been provided to the representative and their superiors.  Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

June 14, 2016     [redacted] Revdex.com  29 Berlin Road Cromwell, CT 06416       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]       Dear Ms. Shea:     I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted].com. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.   On May 27, 2016, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.   [redacted] contacted our customer service center via on June 8, 2016 and requested to cancel her subscriptions to [redacted]. Her request was honored and a refund was processed reflecting the value of unserved issues in the amount of $64.97 to her account.   Upon receipt of your correspondence on June 9, 2016, we issued the remaining refund for [redacted]’s balance on [redacted], in the amount of $10.30. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

November 6, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
Prior to the renewal, [redacted] would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that this postcard was mailed to him on August 13, 2014. We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
On November 3, 2014, [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current term, however at the end of the term, his subscriptions would not renew, nor would he be charged for any renewal fees. During that same inquiry, [redacted] cancelled his subscription to [redacted] Please note, he was not charged for this subscription.
Upon receipt of your correspondence on November 4, 2014, we cancelled [redacted]’s subscriptions to [redacted], generating a full refund in the total amount of $76.00 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

August 25, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that [redacted] ordered [redacted] and
[redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each title. The
offer also provided that her subscriptions would automatically continue following
the initial term and that the same credit card would be charged if she did not
call us to cancel. In addition, it is our policy that customers who wish to
cancel may do so at any time by calling our toll-free customer service number,
which is provided on our renewal notice and also on the customer’s billing
statement with each charge. 
Prior to the billing event, a notice was mailed to [redacted] reminding her of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged.  We have checked our records and found that
renewal postcard was mailed to her on May 25, 2015. We apologize if she did not
receive this postcard, as these are mailed to our customer’s as a reminder of
future billing events.
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
 
On August 1, 2015, [redacted] contacted our automated customer service line and placed
her subscriptions to [redacted] and [redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current term, however her subscriptions would not renew, nor
would she be charged any renewal fees.
 
Upon receipt of your correspondence on August 21,
2015, we cancelled [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in the
total amount of $155.00 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled.  Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may
keep these with our compliments.
We apologize for any
inconvenience [redacted] may have experienced in her attempts to cancel her
subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

July 27, 2017     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]


[redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by Bizrate  after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual charges were posted to his account.   On June 26, 2017, [redacted] contacted our customer service center and cancelled his subscriptions to [redacted] generating a refund reflecting the value of unserved issues in the amount of $98.76 to his account.   [redacted] contacted our automated customer service line on July 18, 2017, and placed his subscription to [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees.   Upon receipt of your correspondence on July 19, 2017, we cancelled [redacted]’s subscription to [redacted], generating a full refund to his account in the amount of $103.00. In addition, we also issued the remaining balance on [redacted]’s subscriptions to Outdoor Photographer, Vogue and GQ, totaling $9.24. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled and all renewal charges refunded to his account.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service