CottageCare

February 5, 2015
 
 
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that [redacted] ordered [redacted], when she accepted our promotional offer after making a purchase at a Stage store. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. The offer also provided that her subscriptions would continue automatically and be charged to the same credit card used for her Stage transaction, unless she called our toll-free customer service number to cancel.  Prior to any billing event, [redacted] would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged. 
Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On February 1, 2015, [redacted] contacted our automated customer service line and placed her subscription to Cooking Light on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees.
Upon receipt of your correspondence on February 5, 2015, we cancelled [redacted] subscriptions to[redacted] generating a full refund in the amount of $12.64 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We sincerely regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. 
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 [redacted]
Manager, Customer Service

December 4, 2015
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that we received an order in the name of [redacted] for [redacted] and [redacted], when he accepted our promotional offer, which was presented
by [redacted], after he had completed a survey following an online purchase. This
offer allowed
him to receive the first term of his magazine selections for a nominal fee of
$2.00 for each subscription. The offer also provided that
his subscriptions would automatically continue following the initial term and
that the same credit card would be charged if he did not call us to
cancel.  In addition, it is our policy
that customers who wish to cancel may do so at any [redacted] by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge.
Prior to the billing event, a notice was mailed to Mr.
[redacted] reminding him of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged.  We have checked our records and found that
renewal postcard was mailed to him on September 28, 2015. We apologize if he
did not receive this postcard, as these are mailed to our customer’s as a
reminder of future billing events.
On
December 2, 2015, Mr. [redacted] contacted
our customer service center via our online website and placed his subscriptions
to [redacted] and [redacted]
on “do not renew” status. This would allow him to continue
receiving the remaining issues in his current paid term, however, at the end of
his term his subscription would not renew, nor would he be charged any renewal
fees. During that same inquiry, Mr.
[redacted] cancelled his subscriptions to [redacted] and [redacted], generating a refund to his account reflecting the value of
unserved issues in the amount of $68.49 to his account.
Upon receipt of your correspondence on December 2, 2015, we issued
the remaining refund for his subscriptions to [redacted] and [redacted] in the amount of $6.51. It should be noted, however, that
although refunds have been processed, banks direct us to ask customers to allow
one to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
Mr. [redacted] can be assured that his subscriptions have been
cancelled.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazines
since they were in process at the [redacted] of cancellation. He may keep these with
our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
There are multiple inaccuracies in David's statement, but if I receive the subscriptions I was promised in his response, I will accept his resolution. For example, a second order was not placed and no postcard was received.
Sincerely,
[redacted]

October 3, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] Airlines.  The offer allowed her to receive one term of her magazine selections for a points paid subscription.
[redacted] contacted our customer service center on September 21, 2014, and requested to cancel her subscriptions to [redacted]. Her request was honored and we took the liberty of contacting [redacted] Airlines and requested to have [redacted]’s account reimbursed for the 2000 miles. They have honored our request and her miles have been added back into her account.
In addition, [redacted] Airlines confirmed they received [redacted]’s order on September 21, 2014, and therefore her expiration date was extended until March 31, 2016. [redacted] Airlines has also confirmed [redacted] now has 25,435 miles available in her account.  
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazine since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

June 1, 2017        Re: Complaint Case #: [redacted]                          Consumer:  [redacted]     Dear      I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   It is never our intention to mislead our customers and we sincerely regret that [redacted] was unhappy with his experience.  Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision.  We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements. We apologize for the unsatisfactory experience [redacted] had with our company. His comments have been forwarded to the department responsible for our marketing materials and will be used in future evaluations.   Customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

July 7, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted] Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
 
 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by [redacted]  The offer allowed her to receive one term of her magazine selections for a points paid subscription.
On April 26, 2016, [redacted] contacted our customer service center and requested the status of the subscription to [redacted]. We took the liberty of contacting the publisher and they confirmed there were no delivery problems. Her subscription was due to start with March 30, 2016 issue. Her subscription was extended and credited for the missed issues.
 
[redacted] contacted our customer service center again on June 21, 2016, and requested to cancel her subscription to [redacted] Her request was honored.
 
Upon receipt of your correspondence on July 7, 2016, we took the liberty of contacting [redacted] and requested to have [redacted] account reimbursed for the 3200 miles. They have honored our request and her miles have been added back into her account. It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account.
 
[redacted] has also confirmed that [redacted] now has 9,001 miles available in her account. Her miles are set to expire on August 31, 2017.
We apologize for the unsatisfactory experience [redacted] had with our customer service representatives. We have listened to the calls and feedback has already been provided to the representatives and their superiors. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service
 
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was refunded my money.
Sincerely,
[redacted]

March 3, 2015
 
 [redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by[redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
On February 26, 2015, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in the current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees.
During that same inquiry, [redacted] cancelled her subscription to [redacted], generating a full refund in the total amount of $33.00 to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] may continue to receive one or two more issues of this magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted] name removed from our promotional mailing lists.
 
We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number.  Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that she found this system difficult to use. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 8, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] ordered [redacted], when he accepted our
promotional offer, which was presented by Magazine Discount Center.  This offer allowed him to receive the first
90 days of his subscription risk free. The offer also provided that his subscription would automatically continue
following the initial term and that the same credit card would be charged if he
did not call us to cancel. Prior to any billing event, a notice would be
mailed to him reminding him of the upcoming billing, the amount that would be
charged and the date by which to cancel to avoid being charged.
When we
did not hear from Mr. [redacted] that he wished to cancel his subscription at the
end of his first term, the annual charges were posted to his account.
On
September 10, 2015, Mr. [redacted] contacted our customer service center via our
online website and placed his subscription to [redacted] on “do
not renew” status. This would allow him to continue receiving the remaining
issues in his current paid term, however, at the end of his term his subscription
would not renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence, on October 6,
2015, we cancelled Mr. [redacted]’s  subscription to [redacted], generating a
full refund in the amount of $37.00 to his account. It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Mr. [redacted] can be assured that his subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Synapse Group is fantastically unethical and deliberately deceptive to consumers. I signed up for a one-year magazine subscription through Synapse and called before the end of the year to cancel my subscription. I was told my subscription was already cancelled, but was billed anyway for renewals of four different magazines (at a total cost of over $100). I called the customer service line for Synapse, but could not reach a representative and instead was guided through a horribly deceptive string of menus that attempted to lead me to sign up for further subscriptions rather than cancel.

September 5, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an ordered for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    [redacted] contacted our automated customer service line on July 16, 2017, and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees.   On July 21, 2017, [redacted] contacted our automated customer service line again and placed her subscription to [redacted] on “do not renew” status.   Upon receipt of your correspondence, on August 29, 2017, we cancelled [redacted]’s subscriptions to [redacted], generating a full refund in amount of $85.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’s name removed from our promotional mailing lists.   We apologize [redacted] had difficulty cancelling her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

September 12, 2016     [redacted]
[redacted]       Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]   I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented online by [redacted]. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.  On July 8, 2016, [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted] Please note that her account was not charged for these subscriptions.   We received notification from [redacted]’s bank on September 4, 2016 that we could not obtain authorization on her credit card for her subscription to [redacted] resulting in her order being cancelled.   [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.   Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service   Tell us why here...

December 31, 2014
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On November 16, 2014, Ms. [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted], [redacted], [redacted], and [redacted], generating a full refund in the total amount of $146.00 back to her account.
 
Ms. [redacted] contacted our customer service center via our online website on November 17, 2014, and requested the reimbursement of her overdraft fees. Although it is not our standard practice to reimbursement these fees, we have honored her request. We have checked our billing system and have confirmed that Ms. [redacted]’s refund of $102.00 was issued to her account. She may provide her bank with the following reference numbers to confirm that our refunds were processed ([redacted] and [redacted]).
 
Ms. [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In reviewing Mr. K[redacted]'s response, I see that he refers to a renewal notice or notices where their phone number would be listed to cancel subscriptions. While it is possible that I received a renewal notice back in 2011 or 2012, regular notices have not been mailed to me. I appreciate the refund for the entire amount of my subscriptions of $583.45.  I would ask you, the Revdex.com, to review your consumer complaints filed about this business and make an assessment as to whether there is a pattern of business practice which consumers should be alerted to. 
Sincerely,
[redacted]

After Placing my order for my 4 magazines my account was phished, I went to the bank and they were not surprised when they saw that it happened after ordered the magazines. Let me tell you about the inconvenience. I am disabled. I had to go to the bank as they froze my bank account. I had to go to get a new card. I have to wait 10 days to be reimbursed. I have to contact all the companies I have on auto-pay with my new account number. All because I ordered 4 magazines. I think this happens all the times with this company,.

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]

...





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that we received an order in the
name of [redacted], for [redacted] and [redacted] when she accepted our promotional offer, which was presented
by Bizrate after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if she did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished
to cancel her subscriptions at the end of her first term, the annual subscription
charges were posted to her account. 
Upon receipt of your correspondence, on February 5,
2016, we cancelled [redacted]’s subscriptions to [redacted] and [redacted] generating a full refund in the
total amount of $302.00, which includes the previous year’s charges.  It should be noted that banks direct us to
ask customers to allow one to two billing statements for written confirmation
of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have
been cancelled.  Also, [redacted] may
continue to receive one or two more issues of her magazines since they were in
process at the time of cancellation.  She
may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

January 24, 2017  [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
*
[redacted]

*

*
[redacted]  Dear Ms. [redacted]:    I write...

in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.  Our records show that Mr. [redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each title. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.   When we did not hear from Mr. [redacted] that he wished to cancel his subscriptions at the end of his trial period, the annual subscription charges were posted to his account. On March 14, 2016, Mr. [redacted] contacted our automated customer service line and cancelled his subscription to [redacted] generating a full refund in the amount of $19.00 to his account. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted], at a low promotional rate of $2.00 for 6 issues. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order. Mr. [redacted] contacted our automated customer service line on March 14, 2016, and placed his subscription for [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscription would not renew, nor would he be charged any renewal fees. On April 16, 2016, Mr. [redacted] contacted our automated customer service line again and cancelled his subscription to [redacted] and [redacted] generating a refund to his account reflecting the value of unserved issues in the total amount of $27.90. During this same inquiry, Mr. [redacted] also accepted a new order for [redacted] at a low promotional rate of $2.00 for 6 issues and a new order for [redacted] at a low promotional rate of $2.00 for 6 issues.  Mr. [redacted] contacted our automated customer service line on October 5, 2016, and cancelled his subscriptions to [redacted] and [redacted], generating a full refund in the total amount of $38.00 to his account.   On January 8, 2017, Mr. [redacted] contacted our automated customer service line and placed his subscription for [redacted] on “do not renew” status. Upon receipt of your correspondence on January 16, 2017, we cancelled Mr. [redacted]’s subscription to [redacted], generating a full refund in the amount of $44.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle. Mr. [redacted] can be assured that his subscriptions have been cancelled. Also, Mr. [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.  Sincerely yours, David K[redacted]Manager, Customer Service

They lure you in with the low subscription rate, then when the next billing cycle comes ups, they make it extremely difficult for you to cancel your magazine subscription and bill you ridiculous rates. There is also no record that I ever authorized a renewal transaction, but they billed my credit card anyway and never even notified me that they billed me. Shady SHADY company.

February 6, 2015
 
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] ordered [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On October 21, 2014, [redacted] contacted our customer service center via our online website and cancelled her subscription to [redacted], generating a full refund in the amount of $2.00 to her account.
 
On November 10, 2014, [redacted] contacted our customer service center via our online website again and cancelled her subscription to [redacted], generating a full refund to her account in the amount of $2.00. 
 
[redacted] contacted our customer service center via our online website again on January 23, 2015, and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals.
 
Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted] and [redacted], generating a full refund in the amount of $125.00 to her account, which includes the previous year’s charge.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

March 9, 2016
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented
by Bizrate after he had completed a survey following an online purchase. This
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions
at the end of his first term, the annual subscription charges were posted to his
account. 
Upon receipt of your correspondence on March 8,
2016, we cancelled [redacted]’s subscriptions to [redacted] generating a full refund of the
renewal charges in the amount of $37.50 to his account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service