CottageCare

February 5, 2015
 
 
[redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records indicate that [redacted] ordered [redacted], when she accepted our promotional offer after making a purchase at a Stage store. The offer allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without being charged. The offer also provided that her subscriptions would continue automatically and be charged to the same credit card used for her Stage transaction, unless she called our toll-free customer service number to cancel.  Prior to any billing event, [redacted] would receive a notice by mail reminding her of the upcoming renewal, the renewal charge, and the date by which to cancel to avoid being charged. 
Stage sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card number provided for their purchase will be forwarded to us for processing the magazine orders. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her trial period, the annual subscription charges were posted to her account.
On February 1, 2015, [redacted] contacted our automated customer service line and placed her subscription to Cooking Light on “do not renew” status. This would allow her to continue receiving the issues in her current paid term, however at the end of the term, her subscription would not renew nor would she be charged for any renewal fees.
Upon receipt of your correspondence on February 5, 2015, we cancelled [redacted] subscriptions to[redacted] generating a full refund in the amount of $12.64 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We sincerely regret that [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their subscriptions. 
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 [redacted]
Manager, Customer Service

January 14, 2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]





Dear
[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order
for [redacted], when she
accepted our promotional offer, which was presented by Bizrate after she had completed a
survey following an online purchase. This offer allowed her to receive the
first term of her magazine selections for a nominal fee of $2.00 for each
subscription.  The offer provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each charge.
On January 10, 2016, [redacted] contacted our
service center via our online website and cancelled her subscriptions to [redacted], generating a refund in the
amount of $63.41 to her account. It should be noted that banks direct us to ask
customers to allow one to two billing statements for written confirmation of
the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions
have been cancelled. Also, [redacted] may continue to receive one or two more
issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

This company should have an "F" rating at the Revdex.com. I originally subscribed to 1 year of [redacted] through [redacted] in order to keep my frequent flyer miles from expiring. The introductory offer was for 1 year subscription for $2. There was no mention of ongoing billing, or at what rate. It turns out that they automatically charge your credit card annually at a much higher rate than the actual direct magazine subscription would cost. Subscription rates are $19.95/year from [redacted] and this company has just billed me $37 for it. In previous years, they have billed me $32, then $36, and now $37. They make it difficult to cancel with a full refund, and it is all but impossible to get a live person. If you do manage to get a real person, they are "not authorized" to give you a full refund even though I contacted them within 3 weeks of being charged. If you would like further confirmation of their scamming, check out the following link: [redacted].

November 6, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchase. This offer allowed him to receive the first term of his magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
Prior to the renewal, [redacted] would receive a notice reminding him of the upcoming renewal charge and the date by which to cancel to avoid being charged.  We have checked our records and found that this postcard was mailed to him on August 13, 2014. We apologize if he did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events.
On November 3, 2014, [redacted] contacted our automated customer service line and placed his subscriptions to [redacted] on “do not renew” status. This would allow him to continue receiving the issues in his current term, however at the end of the term, his subscriptions would not renew, nor would he be charged for any renewal fees. During that same inquiry, [redacted] cancelled his subscription to [redacted] Please note, he was not charged for this subscription.
Upon receipt of your correspondence on November 4, 2014, we cancelled [redacted]’s subscriptions to [redacted], generating a full refund in the total amount of $76.00 back to his account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation. He may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

January 14, 2016
[redacted]
[redacted]
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #:...

[redacted]





                     Consumer:  [redacted]
Dear
[redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by
[redacted] This offer allowed him to receive the first year of issues for
$2.00 per title. The offer also provided that his subscriptions would continue
automatically and be charged to the credit card that was provided when placing
his order, unless he called our toll-free customer service number to cancel. In addition, it is our policy that customers who wish to cancel
may do so at any time by calling our toll-free customer service number, which
is provided on our renewal notice and also on the customer’s billing statement
with each charge. 
When we did not hear from [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account. 
On January 10, 2016, [redacted] contacted our customer service center via
our online website and placed his subscription to [redacted] on a “do not renew” status.  This would allow him to continue receiving
the remaining issues in his current term, however, at the end of his term, his
subscription would not renew, nor would he be charged any renewal fees. During
that same inquiry, [redacted] cancelled his subscriptions to [redacted], generating a refund reflecting the value of unserved issues in the
total amount of 37.88 to his account.
Upon receipt of your correspondence on January 11,
2016, we cancelled [redacted]’s subscription to [redacted], generating
a full refund in the amount of $33.00 to his account. In addition, we also
issued the remaining refund for the balance on his subscriptions to [redacted] and [redacted] in the amount of $55.12 to his account. It should be
noted, however, that banks direct us to ask customers to allow one or two
billing statements for written confirmation of the refunds to appear, depending
on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and the
renewal charges have been refunded. 
Also, [redacted] may continue to receive one or two more issues of
his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We
have also requested
to have [redacted]’s name removed from our promotional mailing lists.
Please be assured that customer
satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was refunded my money.
Sincerely,
[redacted]

August 25, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
[redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our
records show that [redacted] ordered [redacted] and
[redacted], when she accepted our promotional offer, which was presented by
[redacted] after she had completed a survey following an online purchase. This
offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each title. The
offer also provided that her subscriptions would automatically continue following
the initial term and that the same credit card would be charged if she did not
call us to cancel. In addition, it is our policy that customers who wish to
cancel may do so at any time by calling our toll-free customer service number,
which is provided on our renewal notice and also on the customer’s billing
statement with each charge. 
Prior to the billing event, a notice was mailed to [redacted] reminding her of the upcoming renewal, the renewal
charge and the date by which to cancel to avoid being charged.  We have checked our records and found that
renewal postcard was mailed to her on May 25, 2015. We apologize if she did not
receive this postcard, as these are mailed to our customer’s as a reminder of
future billing events.
 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account.
 
On August 1, 2015, [redacted] contacted our automated customer service line and placed
her subscriptions to [redacted] and [redacted] on “do not renew” status.  This would allow her to continue receiving
the issues in her current term, however her subscriptions would not renew, nor
would she be charged any renewal fees.
 
Upon receipt of your correspondence on August 21,
2015, we cancelled [redacted]’s subscriptions to [redacted] and [redacted], generating a full refund in the
total amount of $155.00 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled.  Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may
keep these with our compliments.
We apologize for any
inconvenience [redacted] may have experienced in her attempts to cancel her
subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our
customers with the highest level of service. 
If I can be of any further assistance in this matter, please contact me
at ([redacted].
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

July 20, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding
her magazine subscriptions, and have attempted to resolve her concerns.
 
Our
records show that Ms. [redacted] ordered
[redacted], when she accepted our promotional offer, which was
presented online by The [redacted], Inc. The offer allowed her to
choose up to three titles from a selection of magazines and receive the first
90 days of a 15-month subscription without being charged.  After the trial period, her subscriptions
would continue automatically and her account would be charged, unless she
called our toll-free customer service number to cancel. Prior to any billing
event, a notice would be mailed to her reminding her of the upcoming billing,
the amount that would be charged and the date by which to cancel to avoid being
charged. We apologize if she did not
receive this postcard, as these are mailed to our customer’s as a reminder of
future billing events.
 
We
received notification from Ms. [redacted] bank on July 9, 2014 and July 29, 2014 that
we could not obtain authorization on her credit card for her subscriptions to [redacted] and [redacted], resulting in her orders being cancelled.
 
Upon receipt of your correspondence on July 16, 2015, we cancelled
Ms. [redacted] subscription to [redacted], generating a full refund in
the total amount of $47.00 back to her account. It should be noted that banks
direct us to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
Ms. [redacted] can be assured that her subscriptions have been cancelled and all
charges have been refunded. Also, Ms. [redacted] may continue to receive one or
two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with our compliments.
Please be assured that customer satisfaction is very
important to us and we take great care in providing our customers with the
highest level of service.  If I can be of
any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Karen H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In reviewing Mr. K[redacted]'s response, I see that he refers to a renewal notice or notices where their phone number would be listed to cancel subscriptions. While it is possible that I received a renewal notice back in 2011 or 2012, regular notices have not been mailed to me. I appreciate the refund for the entire amount of my subscriptions of $583.45.  I would ask you, the Revdex.com, to review your consumer complaints filed about this business and make an assessment as to whether there is a pattern of business practice which consumers should be alerted to. 
Sincerely,
[redacted]

December 9, 2015

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:   
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that Ms. [redacted] placed two orders with our company, when she
accepted our promotional offer, which was presented by [redacted] after she had
completed a survey following an online purchase. The first order was placed for
[redacted] and [redacted]. This offer allowed her to receive the first term of her
magazine selections for a nominal fee of $2.00 for each subscription. The second
order was placed for [redacted]. This
offer allowed her to receive the first 180 days of her subscription risk free.
These offers provided that her
subscriptions would automatically continue following the initial term and that
the same credit card would be charged if she did not call us to cancel. In
addition, it is our policy that customers who wish to cancel may do so at any
time by calling our toll-free customer service number, which is provided on our
renewal notice and also on the customer’s billing statement with each
charge. 
Upon receipt of your correspondence, on December 4,
2015, we cancelled Ms. [redacted]’s subscriptions to [redacted],
[redacted] and [redacted]. Please
note that Ms. [redacted] was not charged for these
subscriptions.
Ms. [redacted] can be assured that her subscriptions have been
cancelled.  Ms. [redacted] may continue to receive one or two more issues of her magazines
since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

May 18, 2015
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
            Re:      Complaint Case #:...

[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], [redacted], [redacted] and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 each.  The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. 
 
On May 1, 2014, Ms. [redacted] contacted our automated customer service center and cancelled her subscription to [redacted], generating a refund for unserved issues in the total amount of $33.00 to her account. During that same inquiry, Ms. [redacted] accepted a new order for [redacted] at a low promotional rate of $2.00 for 12 issues. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.
 
That same day, Ms. [redacted] placed her subscriptions to [redacted] and [redacted] on “do not renew” status. This would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged any renewal fees.
 
On April 27, 2015, Ms. [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a refund to her account reflecting the value of unserved issues in the amount of $66.69.
 
Upon receipt of your correspondence, on May 14, 2015, we issued the remaining balance on Ms. [redacted]’s subscription to [redacted], totaling $71.31, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. In addition, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the [redacted] of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

November 6, 2014
[redacted]
Revdex.com, Inc.
[redacted]
[redacted] ...

[redacted]
                                        ...⇄



            Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted]. The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
On October 15, 2014, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a full refund in the amount of $36.00 to her account. During this same inquiry, [redacted] also accepted a new order for [redacted] at a low promotional rate of $2.00 for 6 issues. Following the promotional term, the subscription would continue and the same terms and conditions would follow as the original order.
[redacted] contacted our automated customer service line on October 23, 2014 and cancelled her subscription to [redacted], generating a full refund in the amount of $2.00 back to her account.
On October 28, 2014, [redacted] contacted our automated customer service line and cancelled her subscription to [redacted], generating a full refund in the amount of $52.00 to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
If [redacted] is still not showing these refunds posted to her account, she may contact me directly at ###-###-####. 
[redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service. 
Sincerely yours,
[redacted]
Manager, Customer Service

March 9, 2016
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]
...






                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely regret
the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our
records show that [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented
by Bizrate after he had completed a survey following an online purchase. This
offer allowed him to receive the first term of his magazine selections
for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if he did not call us to cancel. 
In addition, it is our policy that customers who wish to cancel may do
so at any time by calling our toll-free customer service number, which is
provided on our renewal notice and also on the customer’s billing statement
with each charge. 
When we did not hear from [redacted] that he wished to cancel his subscriptions
at the end of his first term, the annual subscription charges were posted to his
account. 
Upon receipt of your correspondence on March 8,
2016, we cancelled [redacted]’s subscriptions to [redacted] generating a full refund of the
renewal charges in the amount of $37.50 to his account. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled.  Also, [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

September 5, 2017     [redacted] Complaint Consultant Revdex.com  [redacted] Cromwell, CT 06416     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that [redacted] placed an ordered for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    [redacted] contacted our automated customer service line on July 16, 2017, and placed her subscriptions to [redacted], on “do not renew” status. This would allow her to continue receiving the issues in her current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees.   On July 21, 2017, [redacted] contacted our automated customer service line again and placed her subscription to [redacted] on “do not renew” status.   Upon receipt of your correspondence, on August 29, 2017, we cancelled [redacted]’s subscriptions to [redacted], generating a full refund in amount of $85.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. [redacted] can be assured that her subscriptions have been cancelled.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments. In addition, we added [redacted] to our purged customer list. We have also requested to have [redacted]’s name removed from our promotional mailing lists.   We apologize [redacted] had difficulty cancelling her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

February 6, 2015
 
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] ordered [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription.  The offer provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
On October 21, 2014, [redacted] contacted our customer service center via our online website and cancelled her subscription to [redacted], generating a full refund in the amount of $2.00 to her account.
 
On November 10, 2014, [redacted] contacted our customer service center via our online website again and cancelled her subscription to [redacted], generating a full refund to her account in the amount of $2.00. 
 
[redacted] contacted our customer service center via our online website again on January 23, 2015, and placed her subscription to [redacted] on “do not renew” status. This would allow her to continue receiving the issues in the current paid term, however at the end of the term, her subscriptions would not renew nor would she be charged for renewals.
 
Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted] and [redacted], generating a full refund in the amount of $125.00 to her account, which includes the previous year’s charge.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

After Placing my order for my 4 magazines my account was phished, I went to the bank and they were not surprised when they saw that it happened after ordered the magazines. Let me tell you about the inconvenience. I am disabled. I had to go to the bank as they froze my bank account. I had to go to get a new card. I have to wait 10 days to be reimbursed. I have to contact all the companies I have on auto-pay with my new account number. All because I ordered 4 magazines. I think this happens all the times with this company,.

October 8, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I write in response to the
inquiry registered with your office by consumer [redacted]. We
genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine
subscriptions, and have attempted to resolve his concerns.
 
Our records show that Mr. [redacted] ordered [redacted], when he accepted our
promotional offer, which was presented by Magazine Discount Center.  This offer allowed him to receive the first
90 days of his subscription risk free. The offer also provided that his subscription would automatically continue
following the initial term and that the same credit card would be charged if he
did not call us to cancel. Prior to any billing event, a notice would be
mailed to him reminding him of the upcoming billing, the amount that would be
charged and the date by which to cancel to avoid being charged.
When we
did not hear from Mr. [redacted] that he wished to cancel his subscription at the
end of his first term, the annual charges were posted to his account.
On
September 10, 2015, Mr. [redacted] contacted our customer service center via our
online website and placed his subscription to [redacted] on “do
not renew” status. This would allow him to continue receiving the remaining
issues in his current paid term, however, at the end of his term his subscription
would not renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence, on October 6,
2015, we cancelled Mr. [redacted]’s  subscription to [redacted], generating a
full refund in the amount of $37.00 to his account. It should be noted,
however, that banks direct us to ask customers to allow one or two billing
statements for written confirmation of the refund to appear, depending on their
billing cycle.
 
Mr. [redacted] can be assured that his subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
 
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  There is no detail of a timeline mentioned in the note but the company honoring the full refund is the outcome that I desired.  Thank you. 
Sincerely,
[redacted]

December 31, 2014
 
 
[redacted]
[redacted]
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
           ...

Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], [redacted], [redacted], and [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account.
 
On November 16, 2014, Ms. [redacted] contacted our automated customer service line and cancelled her subscriptions to [redacted], [redacted], [redacted], and [redacted], generating a full refund in the total amount of $146.00 back to her account.
 
Ms. [redacted] contacted our customer service center via our online website on November 17, 2014, and requested the reimbursement of her overdraft fees. Although it is not our standard practice to reimbursement these fees, we have honored her request. We have checked our billing system and have confirmed that Ms. [redacted]’s refund of $102.00 was issued to her account. She may provide her bank with the following reference numbers to confirm that our refunds were processed ([redacted] and [redacted]).
 
Ms. [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
We apologize for any inconvenience Ms. [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
[redacted]
[redacted]