CottageCare

May 15, 2015
 
 
[redacted]
Complaint Consultant
Revdex.com 
[redacted]
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
When a customer indicates they want to cancel, we do attempt to “save” the customer by offering the opportunity to cancel their current subscription and start a new one at a greatly reduced rate. If the customer does not wish to accept this offer, they are free to decline it and cancel their subscription – as Ms. [redacted] did. While we regret Ms. [redacted] was not satisfied with our automated customer service system, we reject her assertion that offering a low-priced subscription in an attempt to save a customer is unethical.
 
If I can be of any further assistance in this matter, please contact me at [redacted]
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

October 14, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear Ms. [redacted]:  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an order for [redacted], when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections.
On October 1, 2014, Mr. [redacted] contacted our customer service center and cancelled his subscription to [redacted], generating a refund reflecting the value of unserved issues in the amount of $2.50 to his account. Unfortunately, we cannot reinstate an order once it has been cancelled. 
For the inconvenience, we have placed a complimentary order for 12 issues for [redacted] on October 14, 2014. He should begin to receive his selection in six to ten weeks.
In addition, we issued the remaining balance for Mr. [redacted]’s subscription in the amount of $12.50. If he purchased his subscription using a credit card, the refund will appear on his statement within one to two billing cycles. If he paid with a check or gift certificate, the refund will be applied to his [redacted] account. 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

March 18, 2015
 
 
[redacted]Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]
 
 
 
            Re:     ...

Complaint Case #:[redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine for a nominal fee of $2.00. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
 
We regret that [redacted] experienced any difficulty using our website. The website was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. The problem is there are several orders for [redacted] going to her apartment complex.  
 
As requested in her complaint, here is the subscription ID for her order for [redacted]. ([redacted]). We are unsure why this information did not show on her billing statement, however some credit cards limit the amount of characters we can use for our billing descriptors, which may be why this wasn’t included.
 
[redacted] can be assured that her comments have been forwarded to the department responsible for our customer service, and they will be considered in future evaluations.
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

November 6, 2014
[redacted]
Sr. Consultant/ADR Specialist
Revdex.com, Inc.
[redacted]
[redacted]  [redacted]



           ...

Re:      Complaint Case #: [redacted]


 


 



                     Consumer:  [redacted]
Dear [redacted]  
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed two orders with our company, when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase.  The first order was for [redacted]. The second order was placed for [redacted]. These offers allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account. 
Upon receipt of your correspondence on November 4, 2014, we cancelled [redacted] subscriptions to[redacted], generating a full refund in the total amount of $144.00 back to her account. It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been cancelled. Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation. She may keep these with our compliments.
We apologize for any inconvenience [redacted] may have experienced in her attempts to cancel her subscriptions. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
[redacted]
Manager, Customer Service

February 11, 2015
ideograph-numeric"> 
 
[redacted]
 
 
 
            Re:      Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer[redacted].  We genuinely regret the inconvenience that[redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
 
Our records show that [redacted] placed an order for [redacted], [redacted] and [redacted], following a purchase he made at a [redacted] Entertainment store.  The offer allowed him to receive the first 60 days of a 14-month subscription without charge.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] Entertainment transaction, unless he called our toll-free customer service number to cancel.  Prior to any billing event, a notice would be mailed to him reminding him of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being charged.
 
When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual charges posted to his account.
 
On September 15, 2014, [redacted] contacted our service center via our online website and placed his subscriptions to [redacted], [redacted] and [redacted] on “do not renew” status. This would allow him to continue receiving the remaining issues in his current term, however, at the end of his term the subscriptions would not renew, nor would he be charged any renewal fees.
Upon receipt of your correspondence on February 3, 2015, we cancelled [redacted] subscriptions to [redacted], [redacted] and [redacted], generating a full refund in the amount of $75.00 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that his subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted]
 
 
Sincerely yours,
[redacted]
Manager, Customer Service

October 9, 2015
[redacted]
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]





            Re:      Complaint Case...

#: [redacted]





                     Consumer:  [redacted]
Dear
Ms. [redacted]:  
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely
regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.
Our records show that Mr. [redacted] placed an
order for [redacted],
[redacted], [redacted] and
[redacted], when he accepted our
promotional offer, which was presented by [redacted] after he had completed a
survey following an online purchase. This offer allowed him  to receive the first term of his magazine
selections for a nominal fee of $2.00 for each subscription. The offer also provided that his subscriptions would
automatically continue following the initial term and that the same credit card
would be charged if he did not call us to cancel.  In addition, it is our policy that customers
who wish to cancel may do so at any time by calling our toll-free customer service
number, which is provided on our renewal notice and also on the customer’s
billing statement with each charge. 
When we did not hear from Mr. [redacted] that he wished to cancel his
subscriptions at the end of his first term, the annual charges were posted to
his account.
On September 29, 2015, Mr. [redacted] contacted our customer service
center via our online website and requested to cancel his subscriptions to [redacted] and [redacted]. His request was honored
and we issued a refund for unserved issues in the total
amount of $83.19 to his account.
Mr. [redacted] contacted our customer service center via our online website on
October 6, 2015, and cancelled his subscription to [redacted], generating a full refund in the
amount of $32.00 back to his account. That same day, Mr. [redacted] placed his subscription to [redacted] on “do not renew” status. This would allow him to continue
receiving the remaining issues in his current term, however, at the end of his
term the subscription would not renew, nor would he be charged any renewal
fees.
Upon receipt of your correspondence, on October 7,
2015, we issued the remaining refund for his
subscriptions in the total amount of $6.81
back to his account. It should be noted, however, that banks direct us to ask
customers to allow one or two billing statements for written confirmation of
the refund to appear, depending on their billing cycle. 
Mr. [redacted] can be assured that his subscriptions have been cancelled.  Also, Mr. [redacted] may continue to receive one or
two more issues of his magazines since they were in process at the time of
cancellation.  He may keep these with our
compliments.
We apologize for any
inconvenience Mr. [redacted] may have experienced in his attempts to cancel his
subscriptions. Please be assured that customer satisfaction is very important
to us and we take great care in providing our customers with the highest level
of service.  If I can be of any further
assistance in this matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 10, 2015
 
 
[redacted]
Complaint
Consultant
RevDex.com 
[redacted]
[redacted]
 
 
 





           ...

Re:      Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
 
Dear
Ms. [redacted]:  
 
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced
regarding her magazine subscriptions, and have attempted to resolve her
concerns.
 
Our records indicate that Ms. [redacted] placed a magazine order for [redacted],
when she accepted our promotional offer after making a purchase at a [redacted] store. The offer allowed her to choose up to three titles from
a selection of magazines and receive the first 60 days of a 14-month
subscription without charge.  After the trial period,
her subscriptions would continue automatically and be charged semi-annually to
the same credit card used for her [redacted] transaction,
unless she called our toll-free customer service number to cancel.  [redacted] sales associates are
instructed to inform customers of the terms of the offer and provide them with
a copy of the brochure to keep. Customers are also informed that the credit or
debit card provided for their purchase will be forwarded to us for processing
the magazine orders. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her
subscriptions at the end of her trial period, the semi-annual subscription
charges were posted to her account.
 
On August 2, 2015, Ms. Coulter contacted our automated
customer service and placed her subscriptions to [redacted] on “do not
renew” status.  This would allow her to
continue receiving the issues in her current term, however her subscriptions
would not renew, nor would she be charged renewal fees. During that same
inquiry, Ms. [redacted] cancelled her subscription to [redacted], generated a refund reflecting the value of unserved issues in the
amount of $3.43 back to her account.
 
Upon
receipt of your correspondence on August 5, 2015, we cancelled Ms. [redacted] subscriptions
to [redacted] and [redacted], generating a full refund in the amount of $80.00 to her account.
It should be noted that banks direct us to ask customers to allow one to two
billing statements for written confirmation of the refund to appear, depending
on their billing cycle.
Ms. [redacted] can be assured that her subscriptions
have been cancelled. Also, Ms. [redacted] may continue to receive one or two more
issues of her magazines since they were in process at the time of
cancellation.  She may keep these with
our compliments. 
Please be assured that
customer satisfaction is very important to us and we
take great care in providing our customers with the highest level of
service.  If I can be of any further
assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]
Manager, Customer Service

January 30, 2017    
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Mr. [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that Mr. [redacted] placed an order for The [redacted], when he accepted our promotional offer, which was presented by [redacted].  The offer allowed him to receive one term of his magazine selections for a points paid subscription. Upon receipt of your correspondence on January 17, 2017, Mr. [redacted] requested the digital version for his subscription to The [redacted]. We confirmed his order was placed for the print version only, as the digital version was not available with the publisher. Mr. [redacted] requested reimbursement of his miles if digital access was not available. Therefore, we honored his request and cancelled his subscription to The [redacted]. We took the liberty of contacting [redacted] and requested they reimburse Mr. [redacted] for the 3200 miles. They have confirmed that they refunded 3200 miles to Mr. [redacted]’s account. It should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account. Mr. [redacted] can be assured that his subscription has been cancelled.  Also, Mr. [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation.  He may keep these with our compliments. We apologize for the unsatisfactory experience Mr. [redacted] had with our company. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   [redacted] K[redacted] Manager, Customer Service

the complaint has been solved as of January 6,  2016.  if no other charges are made to my bank account, then I'm satisfied with the outcome.  thank you very much for your help. Sincerely, [redacted]

July 5, 2017     [redacted]
[redacted]
[redacted]
[redacted]

Re: Complaint Case #: [redacted]     ...

                     Consumer: [redacted]     Dear [redacted]     I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns.   Our records show that [redacted] placed an order for [redacted], when he accepted our promotional offer after making a purchase at a [redacted]. The offer allowed him to choose from a selection of magazines and receive the first 60 days of a 14-month subscription without charge.  After the trial period, his subscriptions would continue automatically and be charged semi-annually to the same credit card used for his [redacted] transaction, unless he called our toll-free customer service number to cancel.    [redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders.    When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his trial period, the semi-annual subscription charges were posted to his account.    Upon receipt of your correspondence on June 29, 2017, we cancelled [redacted] subscriptions to [redacted], generating a full refund of $51.50 to his account.  It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle.   [redacted] can be assured that his subscriptions have been cancelled and all charges refunded.  Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellation.  He may keep these with our compliments. In addition, we have added [redacted] to our purged customer list. We have also requested to have [redacted]’s name to be removed from our promotional mailing lists.    Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####. Sincerely yours,   David K[redacted] Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
I do appreciate that I am being refunded and that my accounts for the magazine orders have been cancelled.  My other complaint however, is that when using the telephone, there is absolutely no way to cancel any of these accounts and request a full refund without agreeing to some other deal that is being offered.   I had to make several attempts to a couple of different phone#'s that I was able to find to try to rectify this.  The response states that I was not billed the full amounts for the 2nd order of subscriptions until the end of my trial period.  I am not sure about what the trial period was--considering that I didn't receive some of the magazines until after I was billed.  It was my understanding that I wouldn't be billed at all until after 1 full year of subscriptions as long as I paid the $2.00 "processing fee" per magazine.  
When I was unable to resolve my situation to my satisfaction by phone, I then found the website, whereby I was able to cancel some of my subscriptions, but when I tried to send a message, I kept receiving "error messages".  I felt like I was completely blocked from being able to reach any human beings.  
I feel that changing the phone service to allow contact with a human being and correcting the problem on the website to be able to receive messages when the "submit" button is pressed would be very helpful.  I reviewed other complaints on the Revdex.com website and can see that I am not the only one who has reported these same problems.
Sincerely,
[redacted]

November 21, 2014
 
 
[redacted]
Revdex.com, Inc.
[redacted]
 
 
 
            Re:     ...

Complaint Case #: [redacted]
 
 
                     Consumer:  [redacted]
 
 
Dear [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted].  We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel. In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.
When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her first term, the annual subscription charges were posted to her account.
On November 11, 2014, Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on a “do not renew” status.  This would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term her subscription would not renew, nor would she be charged any renewal fees.
 
Upon receipt of your correspondence on November 17, 2014, we cancelled Ms. [redacted] subscription to [redacted], generating a full refund in the amount of $37.00 back to her account. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscription has been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation.  She may keep these with our compliments.
 
We regret that Ms. [redacted] experienced any difficulty using our automated customer service system.  The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders. 
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at [redacted].
 
 
Sincerely yours,
 
[redacted]

March 29, 2016

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
[redacted]    
I write in response to the
inquiry registered with your office by consumer [redacted]. We genuinely regret
the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] placed an
order for [redacted] [redacted], when
she accepted our promotional offer, which was presented by [redacted] after she
had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted]
that she wished to cancel her
subscriptions at the end of her first term, the annual subscription charges
were posted to her account. 
On March 8, 2016, [redacted] contacted our customer service center
and cancelled her subscriptions to [redacted] [redacted], generating a refund
reflecting the value of unserved issues in the amount of $47.92 to her account.
[redacted] contacted our customer service center again on March 22,
2016 and requested the remaining refund for her subscriptions to [redacted] [redacted] Her request
was honored and we issued the refund back to her account in the amount of
$27.58.
On March 28, 2016, [redacted] contacted our customer service center
again and requested the refund for the previous year her subscriptions to [redacted] [redacted]. Her request
was honored and we issued the refund back in the amount of $65.50 back to her
account. It should be noted that banks direct us to ask customers to allow one
to two billing statements for written confirmation of the refund to appear,
depending on their billing cycle.
[redacted] can be assured that all of her
subscriptions have been cancelled and all charges have been refunded.  Also, [redacted] may continue to receive one
or two more issues of her magazines since they were in process at the time of
cancellation. She may keep these with our compliments.
Despite multiple searches, we regret that we cannot
locate any other charges in our
system with the information provided in [redacted]’s complaint.  If she can provide us with additional
information regarding her magazine subscriptions, it would help us locate the
charges. We request that she forward to us the billing descriptors
(alpha-numeric codes beginning with “TME”, “TWX” or “NSS”) next to the entries
on her statement, which would allow us to identify the transactions and any
other name or address that the subscription might be listed under.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  From the breakdown I am receiving a full refund.  I can assure you that there was no postcard or notice of the upcoming charges that were applied to my credit card and there was no response to my three emails nor a telephone number on the website to contact to cancel the subscriptions.  I am satisfied with the outcome but it was unfortunate and a waste of time.  Thank you Revdex.com for helping resolve this frustrating situation
Sincerely,
[redacted]

February 7, 2017  
[redacted]
[redacted]     Re: Complaint Case #: [redacted]     ...

                     Consumer:  [redacted]     Dear Ms. [redacted]:     I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.   Our records show that Ms. [redacted] placed an order for [redacted], when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchase. This offer allowed her to receive the first term of her magazine selections for a nominal fee of $2.00 for each subscription. The offer also provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel.  In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge.    When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her first term, the annual renewal charges were posted to her account.   On January 27, 2017, Ms. [redacted] contacted our customer service center and cancelled her subscription to [redacted], generating a full refund in the amount of $28.50 back to her account.   Upon receipt of your correspondence, on February 6, 2017, we processed a refund for [redacted] in the total amount of $142.00, which includes the previous year’s charges. It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle. Ms. [redacted] can be assured that her subscription has been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation. She may keep these with our compliments. Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.     Sincerely yours,   David K[redacted] Manager, Customer Service

Good morning, thank you for the quick response. I have received the refund from the complaint. However I believe that as we were never sent a renewal letter that I should be refunded to the date of the first renewal.

March 30, 2016

size="3">
[redacted]
Complaint
Consultant
RevDex.com 
29
Berlin Road
Cromwell,
CT 06416





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear [redacted]    
I
write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that [redacted] experienced
regarding her magazine subscriptions, and have
attempted to resolve her concerns.
Our records show that [redacted] placed an
order for Afar, Entertainment Weekly, Rachael Ray Every Day, and Stylewatch,
when she accepted our promotional offer, which was presented by Bizrate
after she had completed a survey following an online purchase. This offer allowed
her to receive the first term of her magazine selections for a nominal fee of
$2.00 for each subscription. The offer
also provided that her subscriptions would automatically continue following the
initial term and that the same credit card would be charged if she did not call
us to cancel.  In addition, it is our
policy that customers who wish to cancel may do so at any time by calling our
toll-free customer service number, which is provided on our renewal notice and
also on the customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the
end of her first term, the annual subscription charges were posted to her
account. 
On March 26, 2016, [redacted] contacted our automated customer service line and
placed her subscriptions to [redacted] on
“do not renew” status. This would allow her to continue receiving the issues in
her current term, however at the end of the term, her subscriptions would not
renew nor would she be charged for any renewal fees. During that same inquiry, [redacted] accepted a “more time” offer that was extended for
her subscription to [redacted] This would allow her to
continue to receive her subscription for an additional two months.  If, at the end of that period, she decided to
cancel the subscription, she would still be entitled to receive a full refund
of the renewal charge.
Upon receipt of your correspondence on March 29,
2016, we cancelled [redacted]’ subscriptions to [redacted], and [redacted] generating a full refund in
the amount of $168.00 to her account. It should be noted that banks direct us
to ask customers to allow one to two billing statements for written
confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that all of her
subscriptions have been cancelled.  Also,
[redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation. She may
keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

Complaint: [redacted]
I am rejecting this response because:
I would rather have an e-mail address to send copy of my bank charges.
ALSO: I still should have a current subscription to [redacted] that I purchased in July 2016 through this company.  It should run from Dec 2016 to Nov 2017 as it was to be added to the end of the subscription I already had from Nov 2015. What is the status of that subscription?
Sincerely,
[redacted]

January 18, 2016
Roman">
[redacted]
[redacted]





            Re:      Complaint Case #: [redacted]





                     Consumer:  [redacted]
Dear
Ms[redacted]
I write in response to the
inquiry registered with your office by consumer [redacted] We genuinely
regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
Our records show that [redacted] ordered [redacted] when she accepted our promotional offer, which
was presented by Bizrate after she had completed a survey following an online
purchase. This offer allowed her to receive the first term of her magazine selections
for a nominal fee of $2.00 for each subscription. The offer provided that her subscriptions would automatically
continue following the initial term and that the same credit card would be
charged if she did not call us to cancel. In addition, it is our policy that
customers who wish to cancel may do so at any time by calling our toll-free customer
service number, which is provided on our renewal notice and also on the
customer’s billing statement with each charge. 
When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her
first term, the annual subscription charges were posted to her account.
On January
12, 2016, [redacted] contacted our automated customer service line and
cancelled her subscriptions to [redacted], generating a full refund in amount of $61.67 to
her account. 
Upon receipt of your
correspondence, on January 15, 2016, we issued the remaining refund for her
balance on her subscriptions in the amount of $83.88. It should be noted that
banks direct us to ask customers to allow one to two billing statements for
written confirmation of the refund to appear, depending on their billing cycle.
[redacted] can be assured that her subscriptions have been
cancelled. Also, [redacted] may continue to receive one or two more issues of
her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
Please be assured that
customer satisfaction is very important to us and we take great care in
providing our customers with the highest level of service.  If I can be of any further assistance in this
matter, please contact me at ###-###-####.
Sincerely yours,
David K[redacted]
Manager, Customer Service

August 8, 2016

black; font-family: "Arial","sans-serif"; font-size: 10pt;"> 
 
[redacted]
Complaint Consultant
Revdex.com 
29 Berlin Road
Cromwell, CT 06416
 
 
 

Re: Complaint Case #: [redacted]

 

 

                     Consumer:  [redacted]
 
 
Dear Ms. [redacted]:  
 
I write in response to the inquiry registered with your office by consumer [redacted]. We genuinely regret the inconvenience that Ms. [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns.
 
Our records show that Ms. [redacted] placed two orders with our company following a purchase made at a [redacted] store. The first order was placed for [redacted], [redacted], [redacted] and [redacted]. The second order was placed for [redacted], [redacted] and [redacted]. The offers allowed her to choose from a selection of magazines and receive the first 90 days of a 15-month subscription without charge.  After the trial period, her subscriptions would continue automatically and be charged semi-annually to the same credit card used for her [redacted] transaction, unless she called our toll-free customer service number to cancel.
 
[redacted] sales associates are instructed to inform customers of the terms of the offer and provide them with a copy of the brochure to keep. Customers are also informed that the credit or debit card provided for their purchase will be forwarded to us for processing the magazine orders. 
 
When we did not hear from Ms. [redacted] that she wished to cancel her subscription at the end of her trial period, the annual subscription charges were posted to her account.
 
On May 26, 2015, Ms. [redacted] contacted our customer service center and cancelled her subscriptions to [redacted], [redacted] and [redacted]. Please note, Ms. [redacted] was not charged for these subscriptions. 
Please note that on May 4, 2016, we received notification from the publisher of [redacted], that the title had ceased publication and would be replaced with [redacted] and a new order for [redacted] was processed on Ms. [redacted]’s behalf.
Ms. [redacted] contacted our automated customer service line and placed her subscription to [redacted] on “do not renew” status.  This would allow her to continue receiving the issues in her current paid term, however no renewal would be processed.
Upon receipt of your correspondence, we cancelled Ms. [redacted]’s subscriptions to [redacted], [redacted], [redacted] and [redacted], generating a full refund in amount of $75.00.  It should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle.
 
Ms. [redacted] can be assured that her subscriptions have been cancelled.  Also, Ms. [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation.  She may keep these with our compliments.
 
Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service.  If I can be of any further assistance in this matter, please contact me at ###-###-####.
 
 
Sincerely yours,
 
David K[redacted]
Manager, Customer Service
 
 
[redacted]