Country Traditions

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. Our service team was able to meet with the consumer on Monday of this week and has an appointment scheduled for Monday of next week to resolve the concerns outlined in this complaint. Ryan Homes
appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Relations

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com assigned ID *** Prior to the receipt of this complaint, our Ryan Homes Service Manager contacted the consumer to meet and review her concerns Ryan Homes has agreed to remove and replace the garage weather lip area, as
well as the driveway apron below the city walk to the street These repairs/replacements will take place in late summer as weather permits
We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional questions
Best regards,
Corporate Customer Relations

Dear *** *** - Thank you for forwarding the Revdex.com ID ***. NVR has reviewed the complaint and confirms that NVR takes several steps to ensure proper training with their associatesThis includes training sessions throughout the yearIn addition, it is the expectation that all
correspondences and phone calls be responded to in 24-hoursWe appreciate the efforts of the Revdex.com in bringing closure to this matter. Please let us know if you have any questions.Kind regards,Corporate Customer Relations

Dear Ms*** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. Ryan Homes has reviewed this complaint. The unit was fixed in accordance with the manufacturers recommended course of action however, there is now have an additional problem. The
service tech for this most recent visit recommended that the inducer motor be replaced. Ryan Homes will be replacing the entire unit. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any additional concerns. Kind regards,Corporate Customer Relations

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:
The floor in the bathroom around the leak area as well as the wood at the tub structure needs to be replaced as it is rottedOther than this issue, we will accept this as satifactoryWe will take on the responsibilty of the yard but let it be noted that our complaints started immediatley upon moving in with regards to the “tunneling” as well as NO top soil and dead grassThe complaints were just not taken in to true consideration
Regards,
*** ***

The fence was installed today This issue has been resolved Thank you for your assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate the fact that Ryan Homes did the correct thing and " Stood Tall" in rectifying the situationI do reserve the right to reopen this matter as they have already replaced the patio but have to return to repair the " collateral damage regarding the Landscaping from machinery, the sill plate under the Back Door and pieces of Vinyl Siding damaged while the repairs were being completed.As promised to Ryan I will make sure they are recognized for " Taking Care of their Customers" once everything is completedRegards,
*** ***

Dear *** ***,Thank you for the opportunity to look into the Revdex.com assigned ID ***. NVHomes has reviewed the complaint. A roof leak is covered under the Limited Home Builder's Warranty for a period of year. The consumer settled on their home in
September 2007. Our service team will meet with the consumer on Friday, December 30th to inspect the roof and make a determination of what action, if any, will be taken thereafter. NVHomes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any additional questions.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Ryan Homes has reviewed the complaint. The warranty on workmanship and materials is for one year. The consumer's home settled on August 14, 2013. Given this is outside of a warrantable
timeframe and Ryan Homes did not have any opportunity to review or make repairs at the time the issue was discovered, this is not something that we will be taking responsibility for. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** -Thank you for the opportunity to look into the Revdex.com ID ***. Our Ryan Homes service team is scheduled to meet with the consumer Friday, June 23rd to review the concerns outlined in this complaint. All warrantable items will be addressed, as the consumer is within
year of having settled on her home.Ryan Homes appreciates the efforts of the Revdex.com. Please do not hesitate to reach out if we can be of further assistance.Kind regards,Corporate Customer Relations

From: *** ***Date: Thu, Jul 13, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.orgComplaint ID - *** - I am writing to inform
you that my issue has been resolved by NVR. It was a pleasure speaking with and thank you for your help.Thank you*** ** ***

Dear Ms*** - Thank you for the opportunity to look into the Revdex.com ID ***. NVHomes has reviewed the complaint. The consumer closed on his home on November 26, 2013. The warranty on water heater is year, however, NVHomes has agreed to coordinate a plumber to go to
the home and replace the broken strap with a metal one in the spirit of good customer service. NVHomes appreciates the efforts of the Revdex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any additional concerns. Kindly,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Hello *** ***,They are not responding on my requestI would like them to respond on my concern with dead trees(I am also asking for all these dead trees to be replacedIt is really interesting how Ryan homes is not mentioning anything about these dead trees in any of their respondsI am asking them to address threes in their next respond.)I am still asking for the yard cost to be reimbursed.Thanks*** ***
Regards,
*** ***

Dear Ms. Tilghman - Thank you for the opportunity to look into the Revdex.com ID ***. The consumer contacted Ryan Homes in June with approximately different items they requested repaired in their homeOur service team responded immediately and repaired most of the itemsThere
were a few items that required contractors that we scheduled that dayOne of which was a floor squeak that we do not warrant but would take care of out of the spirit of customer service We also ordered her a bathroom mirror that has a small chip out of itOur service team advised this also was something that was out of warranty due to them being in their house a year however we ordered them a new one The service manager explained it may take some time to get and would follow up with them when we received it. We received the mirror on Tuesday, July 18th and delivered it yesterday to their homeThe mirror was installed on Friday, July 21st. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this complaint . Please do not hesitate to contact us if you have any additional concerns.Kind regards,Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to review the additional comments from the consumer. Ryan Homes stands behind our previous response. All items noted in the complaint are outside of the limited warranty the consumer purchased with their home on August 22, 2014. While there is a year structural warranty on the home that expires on August 22, 2024, all items listed in the complaint are warranted for year. New construction will experience settlement and does require maintenance. All items listed on the original complaint are homeowner responsibility as of August 22, 2015. Please do not hesitate to reach out should you have any additional questions.Kindly,Corporate Customer Care

Dear *** *** - Thank you for forwarding the Revdex.com Id ***. Ryan Homes has reviewed the concern and will be replacing the cracked concrete patio. Please do not hesitate to contact us if you have any additional questions. Ryan Homes appreciates the efforts made by
the Revdex.com in bringing closure to this matter. Kind regards,Corporate Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***MrBrandon K*** from Ryan Homes came to my house, found three cracks on the foundation wall that were leaking water, and said that although this is not covered by the warranty Ryan Homes would go ahead and make it rightThe plan right now is to go ahead and seal the cracks, wait for a few storms to come by to ensure the seal worked, and finally proceed to putting drywall, baseboard, and paintI am currently awaiting for a phone call from the contractor that will seal the crackI will continue to inform as progress is made
Regards,
*** ***

*** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Ryan Homes has reviewed the complaint and will contact the consumer directly on Monday, August 22nd with our proposed plan of action. Ryan Homes appreciates the efforts of the Revdex.com in bringing
closure to this matter. Please do not hesitate to contact s if you have any questions.Kind regards,Corporate Customer Relations