Country Traditions

Dear *** *** - Thank you for forwarding the additional comments from the Revdex.com assigned ID ***. Ryan Homes has attempted to reach out to the consumer twice with no return call The customer had previously communicated that she was pleased with the repairs. There will not be any further action unless the consumer contacts Ryan Homes with her concerns. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure this complaint. If you have any questions, please do not hesitate to contact us.Kind regards,Corporate Customer Relations

*** *** *** * Thank you for the opportunity to look into the Revdex.com assigned ID *** We have looked into this Revdex.com and found that while the loan was being processed, the consumer sent in proof of his homeowners insurance and the premium was very high. Our team explained that the
debt ratio with that insurance would be too high to qualify for the loan and we recommended that they try *** *** *** *** for a lower premium. The consumer reached out to *** *** *** *** received a policy and let the consumer know that they will now qualify for the loan due to the lower insurance premium. *** does not send a policy unless the borrower approves it. The Closing Disclosure that the consumer received prior to closing that was signed by the borrower shows the Homeowners Insurance Company as *** The Final Closing Disclosure that the borrower received prior to closing that was signed by the consumer also shows the Homeowners Insurance Company as *** While our team was surprised to learn this was an issue, our team has explained to the consumer that they can change homeowners insurance companies at any time during the repayment of their loan. The consumer will need to activate the new policy and cancel the old one. The prior insurance company will refund any unused portion of the premium. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any additional questions. Kind regards, Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com: *** *** and the Richmond team made all repairs as necessary to fix my house and yardThe project manager that handled the repairs went above and beyond to fix issues for me I am satisfied with the results and very pleased *** *** stepped up to the plate and made all repairs
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. We have reviewed the complaint by the consumer regarding leaks in the foundation wall. The consumer settled on their home in August 2015. The Ryan Homes limited warranty coverage for this type of
issue is one year. There is no documented history of this issue occurring in the first years of ownership. The water intrusion is a result of altered or raised landscaping (see photos) and is not covered by the Ryan Homes warranty or the manufacturer’s warranty. Ryan Homes did not install the small retaining wall in the front yard or the raised patio along the back of the home. The small retaining wall has raised the original mulch bed along the front wall over the waterproofing and thus voicing the manufacturer’s warranty. There is one area of concern related to the front corner of the home where the house wall and garage wall meet. While the concern is outside of the warranty, our team has reached out to the homeowner to see if we can assist with resolving the issue.This complaint also makes mention of the year warrant. Ryan Homes does provide a year structural warranty, but this refers to any part of the foundation or framing that has a structural failure. The issue outlined in the complaint is not a compromise to the structural integrity of the foundationRyan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any questions.Kind regards.Corporate Customer Care

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. We have reviewed the complaint and our service team has worked directly with the consumer to address the issue she was experiencing with the siding. Ryan Homes appreciates the efforts of the RevDex.com in bringing closure to this concern. Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would also like to state that I am very impressed with the way this was handled The Productuon manager I spoke to handled my concerns with great interest and was very sincere in wanting what was best for my family This is the biggest purchase I may ever make in my life and at times I got difficult with the production manager yet he still continued to follow up and be very cordial and helpful and wanting to help resolve my issues I fee the production manager came up with a very nice remedy to my situation and I feel really good about this purchase and knowing that I'm dealing with a first class organization who truly sees to it they make sure their customers are taken care ofThank you Ryan Homes for doing the right things
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. Our NVHomes service manager met our professional plumbing vendor with a consumer representative at the home of the consumer. The sump pump that was installed at the home is a 1/horsepower per
our specifications. The sump pump operated correctly and did have a battery backup system installed. The sump pit was filled with drywall and a grey hard concrete product which appeared to match the residue on the concrete floor. The consumer stated that the debris got into the pit when the basement was cleaned. The reduced capacity of the pit would cause the sump pit to fill up faster and possibly overflow. The consumer has no record of a service issue with the sump pimp while under warranty and up to the date of the water damage. The only thing that has changed is the consumer hired their own contractor to finish their basement after they settled. NVHomes will not be taking any additional action on this matter and we suggest the consumer contact their insurance company for any damages to the basement. NVHomes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any additional questions. Kind regards,Corporate Customer Relations

[** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because:To-date, we have not received a "Formal" letter of DENIAL from NVR stating their reason(s) for Denial, which is business practiceAlso, NVR rejection was NOT based on my spouses income but on the FACT that my Business income [1099] did not have enough years of equity BUT DID have enough incomeThis is what was told to me by the NVR underwriting team as well as another Mortgage Company, well before NVR denial occurred Granted we have received our refund, the lesson learned is, NVR process to take a customer deposit and not honor a DENIAL from another company lacks ethics in their practice
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have been working with Ryan Homes to come to a satisfactory resolution with the help of the area Vice President Thank you for the assistance
Regards,
*** ***

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com ID ***Our Ryan Homes Service Manager has contacted the consumer to
review their concerns. We have
acknowledged the contractor had run over the curb and damaged a five foot
section of
sod. We apologized for the situation
and agreed to repair the sod once weather permits
Ryan Homes appreciates the efforts of the Revdex.com
in bringing closure to the matterPlease do not hesitate to contact us if you
have any additional questions
Best regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: How does the customer care rep know that the bathroom was built to code if he/she has never seen the shower area? Can they provide me a copy of the building code they followed when the house was constructed?
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Ryan Home has resolved this complaint directly with the consumer. Ryan Homes appreciates all efforts made by the Revdex.com to bring closure to this complaint. Please do
not hesitate to contact us if you have any additional concerns.Kind regards,Corporate Customer Relations

What we have been asking over days is the measurements of the rooms shown in the attachmentThe total cost is 18,We need to know the cost per sq ft whether it is tile, carpet, pad or ListelloHad they given us the measurements, we would have taken a decision whether to go with the upgrades now or do it later or go with what comes with the homeThe *** has no idea on measurementsI am attaching one more attachment in a different mail

---------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, Sep 8, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** ***
Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: *** *** Date: Fri, Sep 8, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com My issue is being resolved with Ryan Homes

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** -Thank you for the opportunity to review the consumers additional comments for the Revdex.com ID ***. We stand by our original response. The information Ryan Homes provided the consumer in our Limited Homeowner's Warranty (included in our previous response) clearly states the homeowner's responsibility. There will be no further action on this.Kindly,Corporate Customer Relations

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Our Ryan Homes service and management team have reviewed the concerns outlined in the Revdex.com complaint. The warranty purchased with the consumer's home does not cover issues regarding insect
infestation To date the consumer has contacted us several times in regards to the source of insect issue being a moisture problem in their homeWe understand that they have also contacted the City of AvonRecently, the consumer provided us with two exterminators receipts and a diagnostic report from *** *** UniversityAll documentation indicated the bugs in their home are not a physical threat Even though this concern is not covered with the limited warranty, Ryan Homes has responded to try and identify a problem with the home To remove any excess post-construction moisture, we installed commercial dehumidifiers in the basementTo remove any post construction insects, we employed *** to spray the basement and garageAdditionally, we installed a sump pump with a different float switch Recently, we have visited the property on several occasions to inspect the garage and basementDuring our inspections we have viewed the drain tile and connecting downspouts with a camera, performed moisture readings and have found no construction defects or excessive moisture We did find the presence of moisture in the area below the slab by the future basement bath rough in plumbingThis is not uncommon and does not indicate a problem as the slab has been sealed with a vapor barrierThe area below the vapor barrier is connected to the sump pump through a system of gravel and holes that are located in the sump pump crock The consumer has modified the sump pump float switch and crock from the original design causing the flow of water to slow down prior to being removed from the homeRyan Homes strongly suggests the removal of the screws installed and adjust the float switch back to its original settingThis should remove moisture from under the slab at a faster rate Other items we noticed while inspecting the property are as follows: Common area to the left of the garage is overgrown and is showing past signs of standing waterRyan Homes has been in contact with both the city and the developer about thisIn the interest of our customers, Ryan Homes has agreed to complete the walking trail for the developerAfter this work is complete, we suggest that the consumer monitor this area to ensure it drains properlyThe presence of standing water could be a source of unwanted insects. The stairs to the concrete patio have been installed incorrectlyAs we previously brought to the consumer's attention, the contractor who installed the patio has not properly flashed the area where the stairs meet the homeEven though it is pitched properly it could still cause water infiltration and other issues to the structure and sidingWe also question whether or not a footer has been installed below the stairsIf not the weight of the stairs could separate from the wall causing more issues over timeThe landscaping and grass have not been installedCurrently there is nothing stopping the water from being absorbed into the groundWe suggest the consumer complete the installation of grass and landscape bedsRyan Homes has been responsive and has taken the consumer's concerns seriously and have verified through various reading and tests, that we cannot find a construction defect with the homeWe will address the common area as this may have a positive effect on the amount of moisture related insects for the consumers and their neighbors Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern. Please do not hesitate to let us know if you have any questions. Kind regards, Corporate Customer Relations

Dear Ms*** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. Prior to the receipt of this complaint, the consumer reached out to out offices and spoke with our management team. We understand the frustration the consumers felt and apologize.We
appreciate the efforts of the Revdex.com in bringing closure to this complaint. Please do not hesitate to contact us if you should have any additional questions on this matter. Kind regards,Corporate Customer Relations

Dear *** *** -
Thank you for the opportunity to look into the Revdex.com ID *** Our Ryan Homes service manager has met the consumer at his home and inspected the installation of the shutters The shutters were installed according to the specifications to shutter installation to stone
fronts homes Ryan Homes did not violate any building codes by not placing stone behind the consumers shutters There is a one year limited warranty on the shutter material and installation The consumer settled on his home in Ryan Homes has offered to locate stone product and vendor contact information, however the consumer did not accept this offer Ryan Homes will take no further action on this matter
Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any questions
Kind regards,
Corporate Customer Relations