Country Traditions

Dear *** *** -
Thank you for the opportunity to look into the Revdex.com ID *** Our Ryan Homes service team is scheduled to inspect this roof at 11:AM on Monday 4-11- Once we have done the inspection, we will follow up on the leaks and our course of action
Ryan Homes appreciates
the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns
Kind regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com complaint *** The mutual release has been received and the refund will be generated days after the original deposit, per our policy The date of refund will be September 21,
We appreciate the efforts of the
Revdex.com in bringing closure to this matter Please let us know if you have any questions
Regards,
Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Although my husband signed and returned a w-I don't understand the need for it We were told not minus taxes We paid our tax on the 1st carpet when we bought the home Their service provider damaged our rug, promised a credit, and now we are supposed to pay tax on their mistake? ??...
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. The original settlement date of the consumer's home is March 26, 2014. In August 2014, it was determined that the condensate line had been improperly run to their drain tile. This was
corrected that same month and run thru the foundation wall in order to drain to the exterior of the home. Our Ryan Homes service team has made a site visit and confirmed the condensate line is installed correctly per the local building codes at the time of construction. The service team has discuss the concerns outlined in the complaint with the consumer and made some recommendations to help alleviate the issue experienced. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this issue. Please do not hesitate to contact us if there are any additional questions with regard to this matter.Kind regards,Corporate Customer Relations

*** *** *** * Thank you for the opportunity to look into the Revdex.com ID ***. Ryan Homes has looked into the this concern. The HVAC system has a limited year warranty. The consumer settled on her home in June of 2014. There is no existing warranty on the HVAC through
Ryan Homes. Having said that, our Ryan Homes service team has made multiple attempts to contact the homeowner to discuss the concerns outlined in this complaint. The voicemail box is full and the consumer has not returned any of the missed calls. There will be no further action on this matter lest the consumer is able to provide a good contact number.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to tis concern.Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The installation of the carpet is not completely flushed to the baseboard and in some places throughout the house it was cut short and not noticeable unless an incident occurs that exposes the damage The wet bar floor tiles, it was discovered after dropping a nail on the tile that the tile is hollow and not glued to the floor In the original complaint it was also written that the house has popping nails from the ceiling or walls was is not on the written response from NVR Homes It was mention to the Area General Manager of Sales, Danny Faulkner that a one year period is not sufficient time to discover all imperfections of the material that was installed during the construction of the home I feel the hired contractor was hiding their mistakes hoping no one will notice until after the one year warranty is over I also feel that NVR will not cover the defective material due to the cost leaving the homeowner to bear the cost/expense of their mistakes.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: although I appreciate the offer of discounted walkway this walkway was not listed as being not included or included in the contractNowhere in the contract does it state anything about it and I have documentation to prove this and admitted from both the sales rep and project managerI would maybe understand if Ryan never used to include this in the homes in this neighborhood but a year or so ago I have neighbors behind me that all received this for freeIf something is not included it should state this clearly like for example the drivewayIt states it does not include with purchaseSome neighborhoods get a drivewayThe right thing to do is to cover this very small walkway for free and start putting it in the contract so everyone is awareI spent over 100k in upgrades and didn't expect to get walkway stones that are very cheap looking in front of my houseI would've either paid this or negotiated it in the price of the homeFor something so minuscule - 5'x2.5' rough size of a walkway it's not worth fighting overEspecially when Ryan homes admits it's nowhere in the contract.
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com assigned ID ***. The information that the consumer's lender is requesting is not provided by Ryan Homes, nor is it information typically required for the settlement of a Ryan Homes condo. This information is
provided by the community Homeowner's Association and is currently pending approval and therefore not available. Ryan Homes does not benefit from the delay of settlement and has worked with the Homeowner's Association as well as cooperated with the consumer's lender to assist with providing all information that is required.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please do not hesitate to contact us if you have any additional concerns.Kind regards,Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The sections outlined in your response was not clearly explained to my husband or myself at contract signing or at closing. I also never received a thumb-drive with warranty information. Please forward the thumb-drive to the address in your files
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Good afternoon and thank you for the opportunity to allow a rebuttalNVR Inc./ Ryan Homes was given multiple Weeks and months to correct the negligence, and warranty issues from December to the presentMrA***, Mr***, and Mr*** all agreed that April - was the final completion of all damage, repairs, construction, and warranty issues either their subcontractors caused due to their negligence or the warranty issued caused by the homes settling issues (most of the issues for the construction was subcontractors errors or damage.) I personally have given more than a month of leave time from my job and commandThe April deadline was even extended while I changed my schedule to accommodate Ryan Homes (April 25-May 2016) and even explained they could come on the weeks which I was told they don't do thatI have asked and was denied for them to be able to complete the damage and repair work on a weekend and they refused and advised that their guys don't work on weekends and we need to be more accommodating to their schedule if we want the construction to be completedWe have bent over backwards, stressed, have had mental and physical anguish and have even needed to seek medical care for our anxiety because of this issue. The opportunity has been there and they have either refused to complete the work or were unable to do so due to their negligenceMy leave time is supposed to be for my wife and two kids before I am to go on a deployment or workups, but Ryan Homes/NVR Inchave taken those weeks and months away.
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. Prior to the receipt of this complaint, our Customer Care escalation team had worked with the consumer to reach a resolution. Ryan Homes appreciates the efforts of the Revdex.com in
bringing closure to this concern. Please let us know if you have any questions Kind regards, Corporate Customer Relations

Dear *** ***,
Thank you for the opportunity to look into the Revdex.com assigned ID *** Prior to the receipt of this complaint, Ryan Homes agreed to replace and stain the rails The replacement rails have been ordered and our goal is to have the work completed by mid-January
Ryan Homes
appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any questions
Kind regards,
Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This is why I am bringing this matter to the Revdex.com. *** Homes did not go out of business and or, declare bankruptcy. They bought *** Homes. NVR/*** Homes is giving me the run around for their mistake
Regards,
*** ***

Dear *** *** - Thank you for the opportunity to look into the Revdex.com ID ***. We have reviewed consumers concerns and found the issue they are experiencing to be beyond our year limited warranty as the consumer settled on the home July 2013. However, Ryan Homes is taking action
to *** coat the front stoop to address the issue outlined in the complaint. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter. Please let us know if you have any questions.Kind regards,Corporate Customer Relations

Dear *** ***
Thank you for the opportunity to look into the Revdex.com ID *** Prior to the receipt of this complaint, our Customer Care forwarded a service request to the Ryan Homes Service Team Ryan Homes has made arrangements for the repair to be completed on Tuesday, November 3rd We
believe that once the repair has been made, this complaint will be fully resolved
We appreciate the efforts of the Revdex.com in forwarding this response and bringing closure to this concern Please do not hesitate to contact us if you have any additional questions on this matter
Best regards,
Corporate Customer Relations

*** *** *** *
Thank you for the opportunity to look into the Revdex.com ID ***. Our service team met with the consumer this week and agreed the issue outlined in the complaint was a workmanship issue. The shower pan flange was broken approximately 6" from the font and there
was no signs of a caulk dam ever being installed. Ryan Homes has agreed to remove the tile, pull and replace the shower pan and replace backer board and tile as needed as well as replace the vinyl on the bathroom floor. With regards to the grass installation; there in no warranty on grass or landscaping. The consumer also mentioned an issue with tunneling in the yard. Yard settlement is covered for a period of one year. The consumer settled on their home in May of 2015. At this time, addressing the tunneling would be a homeowner maintenance issue. Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this complaint. Please do not hesitate to contact us if we can be of further assistance. Kind regards,Corporate Customer Care