CPS

Thank you for writing to us and bringing this matter to our attentionOur records indicate that the unit is in the process of being repaired by the manufacturers authorized servicerWe apologize for any inconvenience this may have caused and the repair should be completed shortly

Thank you for writing to us and bringing this issue to our attentionOur records indicate the customer has been refunded as requestedWe apologize if this matter has cause the customer any inconvenienceKindly close this inquiry for the matter has been resolved

CPS appreciates the opportunity to assist our customer in their requestWe have been working closely with the customer to resolve their claim satisfactorily, and are in the process of obtaining approval for a replacement unitOur claims department has attempted to contact the customer both by phone and email, and are waiting for a response Thank you, From the Customer Experience Office [redacted] * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I [redacted] have accepted Consumer Priority Service’s offer of making good on the warranty that was purchasedon our Mitsubishi TV which is to continue until November [redacted] Thank You, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mitsubishi has no responsibility to me after year of warranty that comes with the TV they sold meI have no reason to sue Mitsubishi or join a class action suit against themMy feud is with CPR who refuse to honor an extended service contract that was paid forTheir maneuver to relegate responsibility to Mitsubishi is hereby rejectedThis is what fraud looks like ; a drift to a dishonest pathNO! Thank you Revdex.com for your effort [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

CPS appreciates the opportunity to assist our customer in their request We have been working closely with the customer, and were able to take the steps to resolve their inquiry by providing a monetary settlement as per their requestKindly close this claim the inquiry is resolved

Thank you for writing to us and bringing this matter to our attentionOur customer experience manager has communicated with the customer and set up the proper service to repair the unitkindly close out this claim the customers product is being serviced and the matter has been resolved

Thank you for writing to us and bringing this matter to our attentionOur records indicate this unit is being replacedThis issue is resolved and the claim has been closed as completed

Thank you very much for bringing this to our attention! CPS appreciates the opportunity to assist our customers in their requests CPS had initially dispatched an authorized repairman to complete a diagnostic on the customer’s appliance, and much to our dismay, the customer threatened to stab the authorized technician with a knife Attached is the email we received from the authorized technician, detailing the customer’s threatsUnfortunately, we would not be able to service a customer any longer once they threaten us or our partners with physical/mortal harmTo repeat what the service center emailed us, “it is unsafe for us to send any of our technicians out to his house”We have submitted a refund request for this customer’s warranty plan Thank you again for bringing this case to our attention, we appreciate your support

Thank you for bringing this case to our attention As per the customer’s request, CPS has authorized a check settlement for the refund amount requested The customer accepted the settlement, and the check was processed and mailed to them We appreciate the opportunity to resolve this case for our customer

Thank you for writing to us and bringing this to our attentionOur Customer Experience Manager has reached out to and settled the issue with the customerKindly close the claim the matter is resolved

Thank you for writing to us and bringing this matter to our attentionOur records indicate this matter has been resolvedA refund for the policy has been issues to the customerKindly close this claim, the matter has been settled amicably

CPS is working with the customer to replace the unit

Thank you for writing to us and bringing this matter to our attentionOur records indicate the repair has been approved and completed for this claimKindly close this claim the issue has been resolved

CPS appreciates the opportunity to assist our customer in their request We have been working closely with the customer, and were able to take the steps to resolve their inquiry by providing a monetary settlement as per their request The customer is fully satisfied with their CPS claim’s experience

Thank you for following up on this matterWe have reviewed the case and if the customer does not want to proceed with the manufacturer support and a full refund of the CPS plan, we can offer alternative solutions to satisfy the requestWe have reached out to the customer via telephone and email to resolve the claimThe Customer Experience Manger assigned to this inquiry can be reached at ###-###-####, [redacted] ***

CPS appreciates the opportunity to assist our customer in their request We have been working closely with the customer to resolve their claim Our claims department has reached out to the customer both by phone and email, and is awaiting contact back so that we may assist further

CPS appreciates the opportunity to assist our customer in their request We have been working closely with the customer to resolve their claim Our claims department reached out to the customer both by phone and email, and has provided a satisfactory monetary reimbursement as per the customer’s request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I was told that they would review the verbage on their website and perhaps make changes to better represent what they mean by replacement, i.edepreciation of product They upped their offer by $and I am satisfied with this, but it will not pay for me to "replace" my SM-T900ZKCXAR Samsung Galaxy Tab Tablet, but it is a lot closer to doing so Sincerely, [redacted] ***

Thank you very much for bringing this to our attention! CPS appreciates the opportunity to assist our customer in their request We have been working closely with the customer to resolve their claim satisfactorilyAt the customer’s request, we have issued them a settlement check to use towards purchasing a new product The customer was very happy with the outcome, and is good to go!