CPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In reviewing our records, we purchased a year extended warranty #***, Invoice #*** and Model #***Given this back and forth and confusion I contacted Maytag Customer Service directly and they informed me that they are the ones who should be determining a replacement or notThe representative that I spoke with was not familiar with your company and noted that since we are only two years into this year extended warranty it was an unusual offer posed to us to replace our current fridge with a refurbished modelWhile I was on the phone the Maytag Customer Service representative called your extension a couple of times to try to get more information and was unable to reach youIt was my understanding that the Maytag Customer Service rep’s supervisor would be reaching out to you again to discuss this matter since they were very confused with your offer.Based on my direct contact with Maytag and given that the warranty should replace the product that we purchased and not a refurbished scratch and dent model we are declining your offerBesides we would need to have a new fridge delivered and installed and the old fridge removed and we should not be expected to handle/cover that since it has been documented that the current fridge is defectiveWe are asking that Maytag to honor the extended warranty we purchased and replace their faulty product with a brand new fridge and not a refurbished model Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for writing to us and bringing this matter to our attentionWe have reached out and settled the matter with this customerKindly close this claim the customer has been refunded for the non functional unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They state on the website for *** if they can't fix it, they will replace itOffering me half my purchase price on a year old refrigerator is not acceptableFinding the same unit at a *** outlet near me that does not come with handles and is badly damaged can not be considered "comparable"The person I talked to said s refrigerator should last years but they are giving me 50% of the value? I need fair and equitable compensation plus the money for yearsof the warranty I paid for but will not use.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[CPS keeps saying the complaint is resolved, no it's not resolved because they say the manufacturer is replacing the productWell in order for the manufacturer to replace the unit, I have to go out and purchase another unit and it has to be from the same manufacturerThen when the manufacturer receives proof that I purchased another unit, they in turn will send me a checkThe warranty co CPS tells me that they did their job and the only thing they can do for me is refund me the money that was pd for their warranty sold to me If I could afford dollars to purchase a brand new unit I would , but this warranty company does not do what it promisesIt says that if the product we buy is not repairable, they CPS would send another product or send a refund of what was spent to purchase the productIf I hadn't purchased this extended warranty , then I would of dealt with the manufacturer myselfCPS took it upon themselves to accept what LG offered without consulting me firstI told CPS to purchase the unit for me and let the manufacturer send them the check and they said that they don't work like thatWell all I can say is that this warranty company should not be in business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

CPS appreciates the
opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim Our claims department is in constant contact with customer both by phone and email, and will be providing a satisfactory monetary settlement upon the customer’s approval

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for taking the time to contact us, and for bringing this customer's request to our attention Our records indicate that we have extended *** *** warranty coverage by one year as requested Please instruct *** *** to reach out to our Customer Service Team directly for any
additional assistance at ###-###-####

Dear *** *** ***, Thank you for your email.I would like the Consumer Priority Services to come to my place, to check what is the problem and repair my TV or replace it since I paid for the years warranty. Thank you. Sincerely, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint
I was told that after I pay my deductible of $that I would be emailed an address to mail my drone toI have paid the companyAnd I have heard nothing from them! Another way to make this even more aggravating! I cant believe a company is allowed to get away with thisI feel like this is scam!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for the follow up. CPS handles many cases daily, this customer can easily obtain a resolution by contacting our customer service department by phone or email. CPS has made every effort to satisfy this customer’s request, we believe that they are abusing the Revdex.com’s communication system in an effort to get an unreasonable and favorable resolutionWe have reached out to the customer directly to provide the favorable resolution, and have sent him the email below on 6/*/2017. To date we have not received a response Asad, Thanks for your reply! After a thorough review of your account, emails, and your previous phone conversations with our customer service reps, we have arrived at the following conclusion: The store section of our website which you’ve referenced in your email and screen shots is not the same sales channel as the one where your warranty was purchasedThe warranty you purchased was sold via a listing on eBay, and included a $deductibleThe section of our site you’re referencing is a different sales channel, and while both can be applied to products purchased on eBay, the verbiage on this page only applies to warranties purchased through the same page This being said, we understand that this may not be what you expectedAs such, we’re prepared to offer a full refund on the price paid for your contractAlternatively, should you wish to keep the warranty active and use our services, we’re more than happy to have you on board! However, the $deductible would apply in the event of a claim We hope this provides some clarity on the issue, and as always if you have any questions or comments, please feel free to reply to this email or give me a call directly at the information below

Thank you for writing to us and bringing this matter to our attentionOur records indicate this matter has been resolvedA full settlement has been accepted to the customerKindly close this claim, the issue is resolved

Thank you very much for the update! CPS has attempted to reach *** *** *** via the information listed within this case. His email address *** has bounced back as undeliverable. When calling ###-###-####, we were instructed that we have dialed a wrong number. The customer has replied that he lived in California, but the address he provided when filing this case is located in Brooklyn, NY CPS has also attempted to contact the customer via the information registered to their CPS warranty. The customer has not responded via phone, nor has he answered our calls/voicemails. Please direct the customer to contact CPS to discuss the irregularities within this case/warranty account, along with what transpired during their claim - Eli S*** ###-###-#### *** We appreciate your support! Thank you, From the Customer Experience OfficeTell us why here

Thank you for bringing this case to our attention. Our claims department has attempted to contact the customer multiple times both by phone and email, and are waiting for a response. We appreciate the opportunity to resolve this case for our customer

Thank you for writing to us and bringing this matter to our attentionOur records indicate this issue has been solvedThe company's Experience Manager has communicated to and resolved the customers inquiryA settlement check was initially mailed to the customer, when the customer contacted us to
let us know it was not received, an alternate payment through *** was made to the customer to settle the caseThe situation has been satisfied, kindly close the claim, the payment has been completed

CPS appreciates the opportunity to assist our customer in their request. Our records indicate that the Manufacturer has authorized a full replacement for this customer’s product. Kindly instruct the customer contact our Customer Service manager to review the instructions on how to
proceed. We have reached out to the customer directly, but we have not received a response Thank you, From the Customer Experience Office

Thank you for writing to usThe repair needed was authorized, discussed with and approved by the customer. We have communicated properly with the customer and resolved the issue

Thank you for writing to us and bringing this matter to our attentionOur customer experience manager has communicated with the customer and settled the issueThe customer had received a replacement product from the place of purchase and CPS has fully refunded the price paid for the plan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
I have not received the promised refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***