CPS

Revdex.com:Thank you so much for helping me with issueI see now all the my previous claim is clear in their system and can submit new ones in case if I want.Again thanks for your help, I really appreciate it
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** *** ***

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim The customer’s product has been fully repaired to manufacturer’s specifications The customer was thankful for our assistance

Thank you very much for bringing this to our attention! CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer over the last few weeks to resolve their claim satisfactorily. We have approved the estimate for
this customer’s repair, the customer’s preferred service center was dispatched to complete the repair on their appliance. This customer is good to go! Thank you, From the Customer Experience Office

Our records indicate this issue has been resolved, the customer has been issued a refund for the service plan

Our service department has reported the product has been repaired

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I got a call from CPS(Eli) and he waived me the fee which they charged but when I looked into the online system still it says "claim in progress" and I can't file any claim in future unless this claim gets closed.I sent them an email regrading this but no response, all I want them to do is close the current claim in their online system.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim Our customer experience department reached out to the customer both by phone and email, and has provided a satisfactory monetary reimbursement
as per the customer’s requestKindly close this claim, the matter has been resolved

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have spoken to the Rep October **, 2015. I am exhausted dealing with this. He said that he would send me an email with a proposal I have yet to see it. Also, I have had the same problem with the refrigerator months after receiving it. I never got ONE good year of use. His quote of the type of refrigerator was wrong and the amount to replace it is way below market value. I cant even by a refrigerator like the one I have with his quote.Also, like I stated, this refrigerator is causing illness. To drive this home, I had my grandson over this weekend who also has issues with asthmas and allergies. Two days later he is flow Medivac to Childrens hospital. I am sitting here with him as we speak Once I get my mind together, I am going to have to try legal. I'm absolutely done.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim satisfactorily, and are in the process of completing a full repair of the customer’s productThank you

Thank you for writing to us. Our records indicate that a full settlement was reached and the check was cashed by the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is a lie, I never said any of this, I live in california so I dont know how can I stab a man in new york, I have no criminal record and never been arrested in my life, this is a lame attempt to avoid providing me with the warrenty I paid for, I dont accept a refund and ill take this matter to court and make cps pay or their crimes, running a warrenty scam and thinking they can get away with this, shame on you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer, and were able to take the steps to resolve their inquiry. The customer is fully satisfied with their CPS claim’s experience.

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim satisfactorily, and are in the process of completing a full repair of the customer’s product

Thank you for writing to us and bringing this issue to our attention. Our records indicate the customer has been refunded as requested. We apologize if this matter has cause the customer any inconvenience. Kindly close this inquiry for the matter has been resolved.

Thank you for writing to us and bringing this matter to our attention. Our records indicate this customer has signed a settlement agreement and accepted a refund of their plan in full. This matter has been fulfilled with the acceptance of the refund to the customer.

CPS appreciates the opportunity to assist our customer in their request. We have been working closely with the customer to resolve their claim. Our claims department reached out to the customer both by phone and email, and has provided a satisfactory monetary reimbursement as per the customer’s...

request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The unit is still not fixed as of today.  They ordered some parts and apparently some were missing so now they have to wait for them to come in.  The unit has worked less than 20 or so days since being installed in January 2015.  Shouldn't there be some type of lemon law clause?  At this rate they can keep trying to fix it until this extended warranty expires in two more years and I still will not have a working washing machine.  This is the fourth claim in as many months. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for bringing this case to our attention.  As per the customer’s request, CPS has authorized a check settlement for the refund amount requested.  The customer accepted the settlement, and the check was processed and mailed to them.  We appreciate the opportunity to resolve this case for our customer.

CPS appreciates the opportunity to assist our customer in their request.  We have been working closely with the customer, and were able to take the steps to resolve their inquiry by providing a monetary settlement as per their request. Kindly close this claim the inquiry is resolved.